General Q&A

I don't understand how pricing works when working with multiple Facebook Pages.Is it just based on contacts? Can I have multiple pages?How pricing works then?Is a tier calculated on each single FB Page or it aggregates the contacts from all pages? Say I handle 60 pages. Will I pay a minimum of 60*$15 = $900 a month for Pro?  Or is it based aggregating all contacts together between all pages?

I’m able to pull my information from Stealth to see the different times of my webinar, however I’m running into issues when it comes to sending their choice of time to Stealth. Not sure if this is something I can do through an extension or Zap.

I pay for a pro account and my automation has not been working for a month! what could be wrong? I turned the campaign off and on, each one separately, and it still doesn't work what can I do? thank you for your help

I went to Settings. I went to Fields. I created a folder Loans. I created a New User Field. I named the field Credit. I went back to my automation. I created a User Input field. I set it to Multiple Choice. Under Save Response to a Custom Field and I do not see Loans or Credit. I hard-reloaded the page and repeated steps 7-9 and still do not see the new field or folder I created.I did not archive them. Suggestions please?

We tried to create a conversation starter but failed.We wanted to know how it is possible to create a conversation starter with a new follower by having him receive a message right after he followed

I’ve been trying to add checkboxes though they are not listed under user input. I can clearly see them documented in multiple places. I do not see my other posts, is someone screwing with my account?

Eu tenho poucos seguidores em meu Instagram, ainda, como uma campanha como Manychat vai me ajudar a vender e ainda gostaria de um tutorial para adicionar dois perfis de instagram, estou tentando usar a sugestão do próprio Manychat, adicionando o meu perfil do Facebook onde tenho os dois Perfis do Instagram, mas não está finalizando, vou até o final e parece ok, mas volta ao que já estava, com apenas 1 perfil do Instagram, ou seja, não estou conseguindo colocar o perfil do facebook que deveria ser o correto mas iniciei com o perfil do Instagram e agora não entra o do Facebook, por favor? English Question:I have few followers on my Instagram, yet, as a campaign like Manychat will help me sell and I would still like a tutorial to add two Instagram profiles, I'm trying to use Manychat's own suggestion, adding my Facebook profile where I have the two Instagram Profiles, but it's not finishing, I go to the end and it seems ok, but it goes back to where it was, with only 1 Instagram profile,

I found ManyChat’s messaging all in 1 inbox really cool.I was actually curious, where in the world is it being sent from?Is it sent from a location somewhere or just sent from the IG API?Like when connecting my IG account to ManyChat - where will the login country be in?I found it really interesting :)

Hi 😀 Is there a way to offer a telephone number via WhatsApp automation besides giving it as a text (like a button with a CTA)? thanks

Am i the only one experiencing this on messenger? Cards are cut, not showing full contents.

Hello Everyone,I’ve been creating simple flows to connect with our business audience on Instagram using ManyChat. Recently, we accidentally unlinked our Facebook Page and Instagram account, causing all of the automations we set up in ManyChat to stop working. We've reconnected the page and Instagram account, but the automations are still not functioning. Does anyone know how to get them working again? I have already use refresh permission and it’s still not working. I really appreciate any help. Thanks so much in advance!

I have set up new keywords and ensured they are are on, but nothing happens when I type them. I've been doing this for several months now and the old triggers all work, but the new ones (or at least some new ones) do not trigger..  

​I need to update the whatsapp_phone field value through manychat api, but sendning a different value it don't update as expected, here is an example of the payload that i’m sending to the /fb/subscriber/updateSubscriber endpoint:{ "subscriber_id": "123456789", "first_name": "First Name", "last_name": "Last Name", "phone": "+5589999999999", "whatsapp_phone": "+5589999999999", "optin_whatsapp": true, "has_opt_in_sms": false, "has_opt_in_email": false}With that the phone field is updated but the whatsapp_phone not.​I'm doing anything wrong or it's just impossible to update that field and i nedd to create another subscriber with the updated whatsapp number?

Hi all,  I am struggeling a bit with setting up a whatsapp message template. Does anyone know how i can add a dynamic file in the header of a whatsapp template? When I make the message template in meta business this is possible, however in ManyChat I have not find the solution yet for doing this.  Thanks a lot for all the help! Appreciate it.Kind Regards, Robert

I want my IG automatization to be started with 100% of the DMs… right now I was forced to chose a keyword by Manychat with a keyword but most of my clients don’t understand this. Is there a way around this?When I try use the rule “doesn't contain”  with a random word like “blabla” that would trigget the proccess 99.999% of the times i get an error saying: You can't use "Message doesn't contains" without another condition.

We have an automation that will send contacts a message to Messenger, like their comment, and add an auto-reply if they comment “Marriage” on any of our FB post. However, some instances that the automation is working and some other time not working.Here’s a sample of post that automation the fired (meaning it liked the comment and auto-replied) and didn’t fire (meaning it didn’t liked the comment and auto-replied)How do we troubleshoot this inconsistency? Thank you.

I’m certain some of my bigger follower acct on IG are automating comments to my posts the second they go up. Does anyone know how to get an auto-commen bot? (NOT REPLY TO COMMENTS) 

I’m interested in creating a bot that can receive audio messages, transcribe them using ChatGPT or another AI, and respond based on the transcription. Is this possible with Manychat?

I’m probably missing something obvious, but after the customer get a whatsapp message (automation), I want the next message to send AFTER they reply to the first.    I can add a smart delay, but I don’t know how long the customer will be typing for.

Hey there! I’m new to ManyChat, and having difficulty setting up what I’d consider to be a fairly basic flow.This is just a proof of concept I’m trying to build out and it isn’t working.The “Quick answer” button in my flow below is showing up as “Get updates” as you’ll see, and then nothing at all happens after that even if I click on it.What gives? My goal is to be able to let users opt-in from their Instagram DMs. I’ve been working on this for nearly four hours solid and am not getting to where I need to go.Thanks! ManyChat Instagram test 

I need my employees to record audios, send them to customers and also call them.  I wanted to keep all my operation within Manychat but in order to do it, I need them to be able to do these things.  Is it possible? Or I would have to integrate other platforms in order to have those capabilities? 

The normal “start a campaign” button on the many chat Home Screen isn’t available. This is my preferred way to assign campaigns and not sure how to get this button back. Please help!

I want to embed a chatbot in my website using my existing automation, but I can't navigate the customer chat is there any other alternative for this?

Hello, i have question about process for list creation and optin.Someone explained me than to make a list, i create a sequence, and after that, in my flow, i connect my sequence and create my optin. I would like to verify with you if the process is correct or not, because i have double doubt : - My first doubt is about the process to create my list, because i don't understand why the woman advice me to create a sequence to make my list.- My second doubt is about the collect of my optin, because there is the option"Subscription List / Messenger List / Subscription Lists allow to send messages after 24-hour window. Learn more in Manychat setting messenger"But the woman told me it's not necessary to use it, i can make like i do. So, for this 2 reasons, i appreciate if you can confirm me i respect all correctly.I make a little video to show u what i do, it will more easy to confirm me if it's ok or not.If u can not click on it, u can copy/paste it.https://www.awesomescreenshot.com/video/31

Hello, I have a question about the pricing and contact list structure. For example, if the price for 500 contacts is $15 per month and an additional $30 is charged for every 1,000 new contacts, is this fee recurring monthly, or is it a one-time calculation based on previous months?If I start with 500 contacts in the first month, add 300 new contacts in the second month, and another 500 in the third month, does the pricing plan stay the same, or does it adjust to the cumulative total of 1,300 contacts? Does the system calculate charges based on the total number of contacts accumulated over time, or just based on the new contacts added each month?Could someone please clarify how this is calculated?