General Q&A

 Instagram DM automation unstable after 2–3 messages (ManyChat + Make webhook) – synchronous issue?Hello,I’m currently building an Instagram DM AI agent using ManyChat connected to Make (webhook + OpenAI), and I’m facing a persistent issue on multi-message conversations.🔧 SetupTrigger: User sends a Direct Message (Default Reply – set to “every time”) Flow: External Request → Make webhook Make processes message (OpenAI + routing) Make returns JSON:{"reply":"<text>"} Response mapping: $.reply → custom field (make_reply) Instagram Send Message → {{make_reply}} ❗ ProblemFirst message → works perfectly Second message → usually works Third message → becomes unstable: Sometimes the webhook is not triggered Sometimes Make does not receive the message Sometimes the reply is delayed or corresponds to the previous message Sometimes no Airtable record is created 🔍 ObservationsThe automation is triggered every time (confirmed in ManyChat logs) last_text_input is correct The flow cont

Hi! I subscribed to Manychat from 2 accounts, however later  I was charged (although the program for Ukrainians was prolonged till the end of 2026). It is some kind of mistake?

Hi there,  Wondering if anyone can help. I set up an automation after the post had already gone up and users had started commenting the trigger word. There are at least 16 iterations of the users commenting before I set up the automation that do not appear to have triggered the flow to send them a dm. There are 3 iterations where users commented after the automation was active and that has run.  Any ideas why those previous comments did not receive the dm? My understanding is that Manychat should work even if the automation is setup after the user comments? Am I wrong?  Thanks,C  

Hi team, I’m following up on ticket #469114 regarding an agency commissions issue, as I haven’t received a response yet.Is there a dedicated support email or contact for agency partner-related inquiries? As a ManyChat agency partner, I’d really appreciate guidance on the best way to get this resolved quickly.

 Hello everyone,I am new to ManyChat. I want to connect my Instagram account and set up automation for replies and comments. Can someone guide me step by step?Thank you.

Hello! Can someone please help me with this? I am trying to update the permission of my Instagram account to enable the Hi To New Followers feature but whenever I am here to update the permission there’s nothing showing on to share with Manychat. Thank you for your help! 

Hey everyone!I’m struggling to set up an auto-reply to comments via DM. I’ve tried a couple of times and asked different friends to test it, but it’s not triggering the flow I created.Has anyone run into this before or know what I might be missing?

Minha Automação DIGA OI aos novos seguidores parou do nada…. tinha um fluxo no diga oi aos novos seguidores porem do nada parou…. o manychat pedi algumas atualizações eu faço as atualizações porem a automação não aparece mais no manychat….

I have been attempting for so many hours (with help from the AI feature and little to no help from the “human” the AI sends my way) to turn on the facebook comment to messenger.The tutorial clearly shows that I need to set the first as a comment reply.I can not get that option no matter what I do.I have started over, I have not clicked any other links or added buttons.The top of my message node only has the 24 - private options.Please help.

Hey! I would like a DM automation where a person comments, I send them their freebie and ALSO send them an audio message, not just one or the other. A person sent this to me the other day and I saw that they were able to do both. Would appreciate any help!  

Cant Integrate WhatsApp , ablank sheet is popping up and nothing in it, while other apps are doing greatmy first time to integrate my number

Yo what’s going on? I can’t contact support or can’t find where for the life of me. I cancelled months ago and keep getting billed. Can someone help?

Say Hi to new followers feature:I updated permissions as asked by manychat, follow the prompts , log into my insta, the receive then popup- invalid request : invalid redirect URI-- How can I fix this? 

Hello!I had a automation with new followers and it worked perfectly fine until two weeks ago.I tried to update the automation and connecting again with my Instagram account but it didn't work.I don't know what's the problem or how can I solve this...

I paid for the pro plan but it seems the manychat bot or whatever that is didn't recognize it so it stopped my automation completely. When I login I get the free account pop up but when check my profile it's showing a pro sign.I received the invoice meaning the payment went through. I'm so frustrated it affected my business,I tried to get support and all I get are bots no human and the bot said the issue needs a human.what should I do? This is bad why does Manychat say contact support when there's literally no human support?

I just went live with this new feature, and I feel something isn’t right.  As you can see, there are 376 executions but only 20 sends.   Can someone explain this to me?

How do I set up a comment automation so that users only receive an automated message once, rather than every time they comment on a video?Ideally, I want to capture new followers or non-followers who comment and haven’t heard from us before.Right now, sending a DM every time someone comments starts to feel spammy — so looking for a smarter way to handle this.

Hi! I’m struggling with the best way to automate tag changes.  here is my tag structure:Service A UnqualifiedService A QualifiedService A Qualified PlusService A BookedService A ConvertedService B UnqualifiedService B QualifiedService B Qualified PlusService B BookedService B ConvertedService C UnqualifiedService C QualifiedService C Qualified PlusService C BookedService C Converted all new contacts are tagged with Service A Unqualified, Service B Unqualified and Service C Unqualified. I’m doing it this way bc my main entry point is send to DM from a meta ad and it has to start with a message with buttons/conversation starter and no next stepI have some auto tagging for stage changes in place, and I will manually assign tags as well. someone may go from Service A Qualified to Service A Qualified Plusthey may go from Service A Qualified directly to me manually assigning Service A Converted without hitting the stages in between  they may have Service A Qualified Plus and through the jour

Hi  I can not log in…  I can not get help to log in PLEASE HELP ME. Also my automations does not work for some reason. I am getting {"0":"Access denied","state":true} tried phone, incognito etc.

Hi,I noticed that sometimes Manychat API for Facebook straight up doesn’t work for some leads This is an example: This is what I send through APIAnd this lead does exist on the Manychat (same ID)But i still get “Subscriber does not exist” error

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

Hello everyone,I’ve noticed something strange going on with the Instagram “Say hello to new followers” feature, and I’m wondering if this is how it’s supposed to work or if it could be improved.Some new followers receive the message, while others don’t. I don’t understand how this could just happen out of the blue; the flow has been working fine over the past few months. Can anyone help me with this?

Hey everyone! 👋 Working on an automation flow and wanted to get your thoughts.📌 My scenario:User enters the flow at any time of day → Smart Delay holds them until 8:00 PM → First reminder message goes out automatically at 20:00.⚙️ My current setup:Smart Delay → Duration → Continue between: 20:00 - 21:00 / Any DayMy questions:✅ Is this setup correct for this use case?✅ Will everyone who enters the flow during the day receive the message at 20:00?✅ Is there a better way to achieve this?Any help from those with experience would be greatly appreciated! 🙏

I’m running into a common issue with ManyChat automations and wanted to see how others are solving it.When users are asked to describe their request, they often split their message into multiple texts (e.g., “I have a question” → “Who should I reach out to”).The problem is that the flow triggers immediately after the first message, so it processes incomplete context and routes incorrectly.What’s the best way to handle this?Are you using delays or multiple input steps to “buffer” messages? Is there a cleaner way to capture and combine multiple messages into one field?Would love to hear how you’ve structured your flows to handle fragmented user input without hurting UX.

Okay so I am trying to link my instagram and I login and then it asks me to verify through phone number or email. the email will not send (coming up with an error code saying to ‘try again later’ even though later never works) and when I chose to verify through phone number it does not ever text me. I am at my wits end and need some guidance!