General Q&A

khi tôi dùng thiết bị android để quét thì không vào flow được còn thiết bị ios thì vẫn hoạt độngUsing an iOS device to scan, the flow works, but an Android device does notPlease let us know the reason and how to fix it. so that tracking activities can take place more accurately. Thank you very much. Looking forward to hearing from manychat team soon.

Is there an option for a "call button"?  I am wanting to drive leads to a call center.  It would be nice if there was a button where they could just click on it and automatically have them call.  Or do I just have to put our phone number in the text? I did a quick search on google and couldn’t find any answers to this.  I am very new to many chat so I figured I would ask here before I go down the rabbit hole of searching.

Like the title says, can I trigger off of likes?

Hey Im trying to build a system where one software sends the initial DM, then ManyChat carrie’s out the conversation and books an appt via instagram DMs. I have a few questions surrounding this…Is it possible? For another software to send the initial DM then manychat carrie’s out the conversation to set the appointment?Also, i noticed that the pricing changes by the number of contacts. My question is what is considered a contact? Can manychat have a bunch of conversations and set appointments without them being considered as contacts? And does manychat make you opt in to something to make you into a contact before it can conversate with the person?Curious because if manychat considers each conversation as a contact then the pricing will scale very quickly and may not be a viable option. Appreciate any feedback 

I have an automation setup to collect email addresses from a comment reply in order to gain access to a link to my free guide. How do I get these email addresses into stan.store so I can put them into an automated email flow?

I’ve developed an integration to OpenAI using both the Assistant and the completions modes. initially tried assistant mode but it is taking far too long since it needs to first set up new/update assistant if the context has changed , set up a new/check for existing thread, send message and run, then check for response. each of the api calls that require response needed to be put on a timer loop to check for completion. minimum smart delay with manychat is 10 sec which means i’m losing far too much time in all these processes. conclusion: using the assistant mode is resulting in the response taking about 12-13 sec to come through.alternatively, if i use completions, i get a response in about 4 sec but the downside is the entire prompt has to be sent each time which results in high token usage.is there something i’m missing here about how these integrations could work?is there a method  to remove or replace certain characters from text fields in   manychat? for example if the user or cha

I'm trying to save a flow that was shared with me and activate it on my Instagram account, but I'm not able to, and I can't find how to do it. I'm a bit out of touch with technology and have difficulty with it. Can you help me?

Hey guys --- I’ve spent hours trying to figure this out --- researching here and I cant seem to get this automation to work.Desired Automation:I would like our fans to comment “Loko” on our post and receive a DM from the band.DM contains a pre-save link Once clicked - the fan would receive an DM with a photo of the group in the studio -- followed by a Voice note thanking them . Current Outcome:Fan sends comment -- DM is sent to them with the pre-save link.Thats it. Automation stops there.What I gather is they have to send ME a DM reply before they become subscribed as a contact --- and even then I have to manually subscribe them to an automation sequence? I’m pretty good at figuring stuff out -- I tried adding a tag upon clicking the button that triggered a sequence.. nothing.Any help would be great!  

Hi, I am a new to many chat. I wanted to know of theres a way to export the WhatsApp answers from clients to a spreadsheet or gsheet?

Hi,I wanted to ask if we can block specific WhatsApp numbers or restrict messaging from certain countries in our WhatsApp ManyChat automation.We want the app to be available only in certain countries. Thank you!

Hi,We are using Fireberry CRM, and I wanted to ask how to link our CRM to ManyChat so that data and contacts are automatically pulled or updated whenever there are specific contact movements in the ManyChat automation.https://www.fireberry.com/Thank you!

Hi. I have an automation that is triggered from Make when a custom field is changed, e.g.: However, even when I see in the live chat that custom field has changed: it's not always triggered. Sometimes it works, sometimes it doesn't. I don't see any errors in the logs. Is this a Manychat bug? It's affecting my products

i follow a Youtube Toturial but got stuck with unclickable button

‘Hey! Thank you for adding your thoughts to the conversation!  Would you like to receive additional content from us via Instagram? Click the options below or type a reply to start.’ ANYONE KNOW HOW TO FIXneed help stopping this automation when someone comments on instagram

HeyHow can I provide a phone number besides adding it to the message content?I tried to add as a button with the tel: hyperlink, but it doesn't work.Is it possible to do so?Thanks

Hiya,New member, just set up and saved my first automation. All set-up correctly.Tested it using my other Insta acct and no message sent.Anyone know what might be going on?

I have spent a full day trying to figure out how to add a chatbot to my web site and I am at a loss. I need the help from all you talented folks.  I have searched online and old instructions speak of a “growth tools menu item which I presume is an old feature. Please can someone guide me. Right now, I have connected facebook, instagram and whatsapp. PLEASE HELP!!

Question: We got a phone number for the WASA, as manychats said there was not other option, it is not a real phone, it is a WASA, number is 19383485089. In order to install WASA a code must be sent by SMS (not possible) or by call (not possible either). So How do you do it? I try dialing the number (no response) and sending whatsapp, the meta says its ok (approved). Still there is no way to get in as the activation code can`t be received. Sorry it's not clear that English is not my first language.  Thank you so much!!!

I can't automate replies to comments under posts; it redirects me to DMs, but I don't need that.

Hi, I just successfully created my first comment automation for an Instagram post. Now I want to create another automation with a different trigger that leads to a different page than the first one. I created both from scratch, but I can't connect them with an arrow like in the first template. Do I need the Pro version to create a second automation?

I recently had a medical post censored by IG Fact checkers….(eyeroll)this was annoying to say the least, due to their errors in their ‘facts’but, the most disturbing thing was,that MY TRIGGER STOPPED WORKING and I have had to hand answer each individual post...because all DM’s are EMPTY, because they received NOTHING after writing the correct trigger. Please help me know how to restore my trigger to that post

Heya! I’m trying to set up 2 automations on the free plan, but I can’t enable them/turn them on with the “Turn on this trigger” button (on the Automations page). I get the message “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.” However, I see the following features listed under the free plan on the website:Automate conversations. Unlimited custom flows to engage up to 1,000 contacts Create custom keyword triggers (3 keywords)Can you not set up any automations with trigger words on the free plan? These are the only 2 automations I have.Edit: I figured out the issue shortly after posting this. The issue is that I’m trying to apply it to “All posts and reels,” however the free plan only allows you to enable it for a specific post or reel. Hope this helps someone else!

Situation: If after 3 or 4 days without receiving messages on WhatsApp, when someone writes to me, I don't receive notifications from the app. It's worth noting that the app is installed on two Android phones, and neither receives notifications from the prospects.Expectation: To receive notifications after several days without accessing ManyChat or after several days without a prospect writing on WhatsApp.Thank you in advance.

Hi there,I have noticed most of my accounts have completely lost their Yahoo email delivery. I’m wondering if the Manychat team is aware of the delivery issues and if there is anything that can be done to improve delivery on our end? We already validate new contacts’ addresses before they come in, we unsubscribe non-active contacts and prioritize sending to our highest engaged contacts.

Hi, I have tried an automation on Facebook messenger and Instagram. The automation works for Facebook (mobile and desktop) and Instagram (mobile). The automation does NOT work on the Instagram desktop web browser (Chrome).Does it happen to anyone else?