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General Q&A

Any questions you have about using Manychat.

  • 3,409 Topics
  • 6,987 Replies
3410 Topics
Litman Chan
Litman Chan
asked in General Q&A
I can't receive the auto reply in the preview function

Manychat is not sending auto reply to me after I have a three-digit code to the IG account @history.starunion in the preview function…Also, Manychat has been stopped sending auto messages for my previous posts since a month ago...

191
Fabio Gaulke
lisacolton
lisacoltonUp-and-Comer
asked in General Q&A
Completely stuck with keyword automation

I am new to Manychat and I am very confused already. I really need to understand how to set up a keyword automation to be able to deliver a free lead magnet (for starters). I have watched a video which states keywords are under automation but I do not have that option as per the video. I then signed up for the free trial to see if that made a difference and it hasn't. I only have automation, basics and sequences in the menu.Can someone please explain to me how to do this based on the following scenario.I simply want to create an Instagram post and then ask readers to comment a keyword which will then link them to my lead agent. Sorry but this is as clear as mud unless I am being totally thick.Help please! 

1218
Joren Wouters
PaolaHomeopathy
PaolaHomeopathy
asked in General Q&A
Where are the Broadcasts on my menu?

I log into my manychat, and I don’t see ‘broadcasts’ on the left hand side menu. Where the heck is it? I have 611 contacts, and I’d like to send them all a follow up DM on IG without having to message them each individually.  

1541
Fabio Gaulke
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
How to set a trigger word in the Automation section?

I want to implement trigger words. If someone types “help” I want to list a short index of commands. That way at any point they can break from the flow that is setup if it’s not working for them. Then if they manually type “human”, “contact”, etc they can directly trigger the commands they’re looking for.

996
John Bilicki
karamveersaini
karamveersaini
asked in General Q&A
NEXT STEP AFTER A SMART DELAY EXPIRY

If a contact enters the automation after a Smart Delay has expired, it is clear that the message associated with that expired Smart Delay will not be sent. However, my question is: why doesn't the automation move on to the next Smart Delay that hasn't expired, instead of stopping at the expired one? Is there a solution for this? 

644
Gustavo Boregio
Enara
EnaraUp-and-Comer
asked in General Q&A
Automation does not work on collaborator post - DOES NOT HAVE A COLLABORATOR

Hi everyone,Trying to create my first automation and I get this error:But there is no collaboration on the post-reel, it is just me.Anyone with the same problem? Thank you :) 

1514
SkyeBlu
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
Automation only trigger stuck on keyword instead of ANY input

I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.Here are the whopping two steps: 

552
John Bilicki
Adriana E
Adriana E
asked in General Q&A
Welcome Message - Nuevo seguidor

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram? 

2161
Fabio Gaulke
adaya
adaya
asked in General Q&A
Increasing Timeout of HTTP Action beyond 1 second

HTTP Action Step seems to have a timeout of 1 second. Can we increase it? 

2024
Gustavo Boregio
findingfloridians
findingfloridians
asked in General Q&A
🚨🚨User SPAMMED after DM automation

When a person gets an automation from a comment, if they click the link multiple times, they get the message sometimes 5 times. How can this be changed to only getting a message once even if they click 10 times?  

271
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
How to add WhatsApp call link in the Automation Section?

I speak with people both here in the United States and occasionally internationally. In my contact step I offer people three options: Call, International Calls and Email. The international calls option I would like to go to WhatsApp so they can call me that way. I can chat for free with people internationally in WhatsApp but not in the traditional way.How do I create a WhatsApp contact option in the Automation section?

322
John Bilicki
Vadumak1002
Vadumak1002Up-and-Comer
asked in General Q&A
"Telegram for Business"'s bot with Manychat

Hi, I'm writing about the functionality of Telegram for Business. I have connected my bot to my Telegram account so that it can respond to potential customers. Technically, the bot is set up via Manychat. But after connecting, I tried to send a message from my other account to the main one to check how my customers would see my messages And here's what I noticed:Messages are not displayed in Manychat, although according to the logic of the functionality, when I give access to the chat, any messages should be displayed in Manychat Can you tell me how I can solve this issue and what I need to do to make Manychat see dialogs that start on my main account?

1083
prosto
A
ArkadyGUp-and-Comer
asked in General Q&A
Issue with Unwanted Automation in New Chats

Hi,I'm facing a issue with an automation that is triggered from manychat and appears in every new chat. I've reviewed all the automations but couldn't find the setting responsible for this, and I'm unable to stop these messages. How can I locate and disable this automation?Is it possible that there are automations being triggered from somewhere other than the Automations page?

170
A
sukmaeddy
sukmaeddy
asked in General Q&A
I Can't do payment for Subscribe Pro account

I have tried to make a payment to subscribe to a pro account, but it always fails. The payment process also doesn't go through and always returns to the pro package offer menu. Is there a solution?

231
Fabio Gaulke
netburn
netburnUp-and-Comer
asked in General Q&A
How to append text to a User Field?

Hello,  I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data.  Thanks.

473
netburn
eqiastrian
eqiastrian
asked in General Q&A
Live chat agent role can't respond to livechats

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

28892
cata_rendon
hebazat
hebazat
asked in General Q&A
I can't chat with contacts on livechat

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

724
Aafia Umair
itsalishadesigns
itsalishadesignsUp-and-Comer
asked in General Q&A
Automation in Live chat

How can I send automation in live chat after 24 hours, is it possible 

241
cleyton
H
haniohad
asked in General Q&A
Contacts bulk actions

Can anyone please explain to me what those bulk actions mean? and how it affects the contacts and the interaction with them? 

381
Gustavo Boregio
Hansony Arguelles
Hansony Arguelles
posted in General Q&A
How to automate Instagram at the same time with the Facebook account?

Hello! greetings! Does anyone know how to automate Instagram at the same time with the Facebook account? When I want to connect my Facebook account to Manychat it doesn't appear, it only lets me create a new page.

2160
Hansony Arguelles
Kursy39
Kursy39Up-and-Comer
asked in General Q&A
Stop the automation

HI there, we ran a very succesdful comp and stopped the automation being live some time ago. however the keyword is still triggering the whole automation when people DM us which is causing a lot of confusion. How do I stop it> I cant fid any specific info! thanks Kura

4773
cata_rendon
Patric Blomberg
Patric Blomberg
posted in General Q&A
Cant find broadcast

Can't find broadcast on my homepage anybody now why

271
Fabio Gaulke
feelwundervoll
feelwundervollUp-and-Comer
asked in General Q&A
cannot set automation life: Undefined button for anchor old

When I press on set life the errir appears: Undefined button for anchor old (and a looong number):I cannot see any mistake. The System seemingly wants me to change the preaheader, i tried, nothing changes. What do I have to change? I cannot see any mistake..How can I send the automation?  Thank you! Nicola

203
Fabio Gaulke
Min_S
Min_S
asked in General Q&A
What hosting use for uploading images in telegram

Hello all, I am newbie in manychat. Any recommendation for image hosting for showing in telegram. I first using imgur and dropbox as they don’t work well with manychat, the images are suddenly not visible in telegram. Thank You!

1141
Gustavo Boregio
Nico999
Nico999Chat Surfer
posted in General Q&A
What options do add in the first menu

Hello,A quick question for those who create Facebook or Instagram chatbots...When people connect to your chatbot, in the first menu that you offer to users, what options do you provide?Is there, in particular, a "Write Us" and "Unsubscribe" button?Thanks for your feedback.Nico

414
Nico999
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