General Q&A

Não estou conseguindo criar modelos de mensagens e nem automatizar nada, dispara um erro, meu numero esta como desconhecido, alguem pode me ajudar?

Hi Everyone, I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.The data I’m collecting:Frist Name Last Name Email PhoneHas anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.This is the example of an automation:I’ve put the Action on the beginning. Is it in the right place?Many thanks

Hi ​@rodrigo_silvano - I am finding that people are not clicking on the “Get Started” button and I don’t want to add another button to create the tagging so that I can create the delay and follow-up. Is there any other way around that? 

not sending from automation. How do I fix?  

Hello, i am trying to set up a auto-dm reply once someone comments on a post and it sends different DMs based on whether someone comments 🥵 or 🥶 but it’s not feasible on the quick automation. I have to setup a new sequence but i can’t find the way to set up conditions, need help!

I'm currently using WhatsApp automation and relying on the "last interaction" timestamp to trigger reminder messages. However, I've noticed inconsistent behavior with this parameter — sometimes it successfully triggers the reminder, and other times it doesn't, even when the conditions seem to be met.I'm looking for a more reliable method to trigger reminder messages to customers on WhatsApp, based on the time since their last interaction/message.Specifically, I want to: Detect if a customer hasn't responded within a specific time window (e.g., 12 or 23 hours). Automatically send a friendly follow-up/reminder message if no response was received. Ensure it works consistently, regardless of whether the customer's last message was text, media, or quick reply. Is there a best practice or alternative approach to reliably track last user activity in WhatsApp and trigger reminders accordingly (e.g., via session events, message logs, or contact activity flags)?

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?

What's the easiest way to automatically send a Whatapp template from a Albato lead to ManyChat?

hi When a brand‑new WhatsApp contact triggers our automation by sending a massage throught a url , the system sends the intended first message and immediately follows it with an unsolicited message that contains only the character “0”. This extra “0” is not configured anywhere in our flow and does not appear for contacts who have already chatted with us before.

I have this automation set up from a while ago. Keyword is fine, didn’t change it. Refreshed permissions. All of a sudden prospects have not been getting this. how can I fix this?As you can see it’s a simple flow https://www.instagram.com/p/DLuX_V3g1JQ/?igsh=MXQyMnF0enZyOWg0eQ== 

tại sao tài khoản của tôi lại bị hạ xuống bản free trong khi vừa thanh toán hôm 3/7/2025?trên thông tin hóa đơn tháng 6 báo là 11 hết hạn pro, nhưng trừ tiền từ hôm 2/6. sang đến tháng 7, tự động trừ tiền từ hôm 3-7, nhưng đến hôm nay vẫn chưa thấy thông tin hóa đơn trên tài khoản, và tài khoản bị hạ xuống bản free. mong ad xem lại giúp mình ạ

How can i make the flow show in (Request messages ) only . not for all accounts even old one.

Aquí tienes una redacción concisa y clara para la comunidad de ManyChat en inglés:Hello ManyChat Community,I'm experiencing an issue where my automations are not triggering on one of my ManyChat Instagram profiles, despite having already updated the Instagram permissions.Has anyone encountered this problem or found a solution? Also, could someone kindly guide me on how to effectively contact ManyChat's technical support team? I'm having trouble locating a direct contact option.Any help would be greatly appreciated!Thank you in advance,

I have two separate PRO accounts on Manychat. One account is working fine, but the other is not registering any of the comment to DM automations-- whether they’re my older ones that use to work or new automations I’ve just created.I’ve refreshed my account connection and received confirmation from Manychat that it has been connected properly, but the automations still don’t work. It’s unfortunate because I use this for business and I’m receiving hundreds of comments, but none of them are receiving the link. The contact list is still under the 2,000 mark too. Can anyone help me?? Thank you!

Alguem tem algum feedback sobre o plano Manychat IA? Se a IA generativa funciona bem e recomenda? Meu setor é de serviços.

I want to throw 1 single mesat to the comment message from the post and reels (information is given by dm). When it comes to dm, I want to give different answers according to which post-reels the customer has commentedFor example1. comment came to reels. The common message should be sent from dm (information is given by dm). Dm message is the product price in the relevant post - 450 dollars2. comment came to reels. The common message should be thrown from dm (information has been given with dm). Dm message if interested in the product price in the post - 650 dollars Can I create automation in this way? 

I got restricted by Instagram for 6 days because I went viral and too many ManyChat responses were deployed in a short time. Is there a way to limit the response rate to stay in the parameters? I appreciate your help! 

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

Hi, I tried to upgrade to the pro plan but my credit cards (both) are not accepted, also apply pay doesn’t work. There is no issue from my bank’s side so can someone please help me with this? I don’t know what else to try.  Thank you! Elena

how can I change the display name of my manychat account? I changed the name in Facebook, but it is not changed in my Manychat account

Hi everyone, I need help with a WhatsApp number issue.My phone number is connected to Manychat via WhatsApp API, but it seems to be linked to a Meta Business Manager account I no longer have access to.I want to release the number and connect it to a different automation, but I can't remove it from the Meta account myself.Has anyone dealt with this before?Is there a way to disconnect the number without access to the original Meta Business Manager?Thanks a lot in advance for any advice!

Hello, I’m wondering if there is a basic guide to using many chat rather than the course? Please let me know!

When I Run Automation campaign My all Instagram reels is showing and 1 reels is mission and I want to apply automation on that reel but the reel is not showing up how to fix this error

Good evening everyone,I'm just getting started with ManyChat and I'm having trouble connecting it to my Instagram account. When I click "Connect", it opens a pop-up that should probably take me to Instagram, but instead I get the error: "Sorry, this page isn't available."I'm not sure what to do. My Instagram account doesn't appear in Meta Business Suite because it's linked to a different email. I couldn't find anything helpful in the FAQ either.Thanks in advance for any help! Here's a screenshot of the error:  

Something strange is happening with our ManyChat automations. We have two flows: "Current WhatsApp" and "Not Current WhatsApp."In the image I’m sharing, users are supposed to be entering the "Current" flow, but the options they're being shown belong to the "Not Current" one.However, as you can see in the image, the CTR data appears under the 'Current' flow, and not in the 'Not Current' one.My suspicion is that the initial trigger is somehow redirecting users from the first step into the 'Not Current' flow, though that still wouldn’t fully explain the CTR numbers.We’re still quite new to ManyChat, and the base setup was actually built by an external developer, so we’re now trying to understand and audit what they did. Any idea what might be causing this? Note: “Whatsappp copy” was the previous name of  “current whatsapp”.Thanks in advance