General Q&A

Good day, everyone. I encountered a problem while using AI Step in the evening. Does anyone know how I can give a task or a example flow to AI Step to stop in the morning? I already used a condition for a task to proceed to the next step flow, but it doesn’t work. Thank you!

Hi Manychat Community,I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:Current Setup:I have 4000 contacts with Tag X I'm trying to add Tag Y to all these contacts Tag Y is set up to trigger an automation flow The automation flow makes a POST request to an external webhookThe Issue:When adding Tag Y to these 4000 contacts, the webhook trigger is not firing No data is being sent to the external webhook The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individuallyWhat I've Already Checked:The automation flow is published and active The webhook URL is correct The trigger is properly connected to Tag Y Individual contact tests work fineQuestions:Could this be a rate limiting issue? Are there specific limitations for bulk tag operations? Has anyone successfully implemented a similar setup with large contact groups? What's the recommended approach for handling bulk tag operations th

I have added a subscription list request from the the Messenger list to one of my flows. All of a sudden, the ‘Get updates’is not showing when sending messages. I have tried creating new subscription requests and I have checked that I am sending these to new people who have never been sent one before but the ‘Get Updates’ button is still not showing

Hi,  I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help? 

Hola! Mi nombre es Alan, de la provincia de Córdoba en Argentina. Quisiera saber si hay gente del rubro hotelero que pueda compartir su experiencia conmigo aplicando la IA tanto en el canal de IG como WSP, y si este ultimo tiene alguna contra o son todos pro.Desde ya agradezco su colaboración con este servidor que con tantas multiples tareas para realizar en el operativo diario no da a basto con todo ja. Muchas gracias! Saludos cordiales

Hi Community!We need to collect information from players; their game number consists of 9 digits. The task is: how to phrase the requirement so that the bot asks for exactly 9 digits? If the user enters fewer or more than 9 digits, the bot should prompt them to enter a 9-digit game account number. 

Can you schedule a Manychat automation for a future post that you have scheduled?  For example I use Loomly to schedule future posts and I want to have Manychat recognize the post in the future and start the automation.  How do I do that?  Or can I? 

Is there a way to have contacts deleted through an automation? I keep trying to set one up but it doesn’t fully work. Thanks!

How do I set it up where any message that comes in to whatsapp will trigger the automation? I have tried where if the it doe not contain a certain word it would trigger it but that is not saving for some reason. Thanks, 

Hi there, I have created an automation where if someone comments on my reel/post, they get a DM with the relevent details. However, I’m noticing that even though I’ve included the “First Name” feature provided by ManyChat, when the DM goes to people, for most of them it just says “Hi,” instead of “Hi [First Name]”Why is this happening and how can I resolve it?

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

Hi, I have a billing question. I was billed 10000 contacts but I deleted some of the contacts so it is around 6000 contacts. Does anyone know why this happens?Can I delete the contacts and stay under few contacts and get billed less? ( I don’t contact the customers 1:1 and only use dm automation. So I don’t need contacts)If I can't, the price will skyrocket as my business goes on. Thank you for reading this, and appreciate your responses! 

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

Hi everyone, I’m posting here to see if anyone else has experienced issues with ManyChat’s Instagram integration and their support team. For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me. I’ve tried all the troubleshooting steps they recommended—refreshing permissions multiple times, resetting Handover Protocol settings—but nothing has worked. I’ve reached out to ManyChat support several times, but their responses have been slow and unhelpful. At one point, they even marked my ticket as “Solved” without resolving the issue. This problem has cost my business over €6,000 in lost revenue due to missed customer interactions. I’m incredibly frustrated with the lack of communication and support from ManyChat, especially since this issue isn’t reflected on their Status Page. Has anyone else faced similar problems with Instagram integration or experienced such support issues with ManyChat? Any advice on how to handle this situation or alternative solut

I set up an automation to activate “the message IS” and not “the message contains” but one client sent me a message including the keyword and the automation started. Is that normal? I don’t think so..

Hello, we have completed a Manychat automation and can call it in WhatsApp. However, the automation does not start at the trigger but jumps “further back” into the conversation. There is only this one (URL) trigger in the entire automation. My gut feeling is that it might have something to do with the settings, but I'm not sure. How can I proceed? Is API integration necessary? Does the company have to be verified on Meta? What requirements must be met? Tom

Hi everyone, I hope somebody can help me with the issue that I have on making a Facebook Lead form Ads- Manychat- Zapier integration. I encountered an error while I was trying to hook up Facebook Lead Form input from a lead form submission towards Manychat so I can send 30 day nurturing sequence (Bible Verses) via Whatsapp SMS. So On the FB Ads Lead form, we were collecting the following information: First Name, email address and phone number and we currently have a Messaging sequence set-up in Manychat that is being used organically where they message a keyword. however I am getting this error (Screenshot 2 & 3). Our goal is to subscribe those who opt-in from the Facebook Ad Lead form so they can receive the 30 Day Whatsapp SMS via Manychat. I also am trying to figure out how to connect it to trigger the following action events in Manychat because each of these action events that can be selected on Zapier with their Manychat integration “Subscribe user to sequence” “Add a Tag to

For more the 3 weeks lots of people can’t even find the posts to conect the automations. Today we can only find the lasts posts. But remix and next post still not working. Some solution for tons of people here?????? 

I have done the handover. I have refreshed permissions probably 75 times. I followed every trouble shooting hack in the help section. I have disconnected and reconnected and refreshed permissions. But, it will not preview my automation or fire live.  Has anyone run into this and tried something different? 

I want to increase the limit of conversation limit in Manychat for whatsapp bot. How can I do this? Plus, I want to know if I can integrate Manychat to Zapier to create AI appointment setter? Which calendars can be acceptable?

Hey, right now i get many complaints for my AI Chatbot because he respons way to fast which i dont want. any one have a solution to get like a delay before every next messages its sends? Thanks in Advance

We are currently experiencing Recurring notifications not recording any new sign ups on Messenger. Does anyone experience any issues related to Recurring Notifications or is there an error currently with that specific field on the Messenger API?

As title says our account got banned for nothing, when prompted to login or connect with facebook business portofolio, it asked for website and there it said you can add any social media url if you don’t have website, and we added our Instagram url. Now after 2 hours from creating whatsapp it got banned for violation. Check Screenshots below:  

Hello community,i have a question and hope you can help me, i am new to the subject and a beginner.Each contact has its own custom field ‘maychat ID’ and a tag ‘insta bf’ in ActiveCampaign .I would like ActiveCampaign to read the tag from the contact and return it to many chatHow can I do this?

Hi there,I’m trying to create a survey in manychat with mutiple choice and quicky replysSometimes the answers are not short but quicky reply’s on a multiple choice is limited to 20 characters.Do you have any suggestion? Thanks alot