Chatter Matters: Manychat Advanced with Gustavo
Hi everyone,I'm working on a Manychat automation for Instagram and have set up a trigger using the keyword "info" (screenshot of the flow is attached).The logic appears to be connected properly, and the trigger is enabled. However, the automation still shows "0 runs", even after multiple test messages using the word "info" in different ways. I also can't preview it on instagramHere’s what I’ve already tested: Sent messages directly via Instagram DM Tried different variations like "info" and "can I get some info?" Verified that the flow is published and live Made sure the keyword trigger is turned on There is some conditional logic in the flow that might be affecting how it runs, but I’m not sure if that’s the cause.I’d appreciate any insight or a second pair of eyes on this, thanks in advance.
Estou fazendo uma automação simples no Whatsapp. Logo na primeira etapa, coloquei uma mensagem dizendo que para prosseguir precisarei dos dados do cliente, e coloquei um botão de OK, como forma de consentimento para o recolhimento desses dados.Porém, volta e meia acontece do lead desistir, e quero configurar uma automação para caso o lead não clique no botão em 15 minutos por exemplo, que seja mandada outra mensagem. Como faço isso?Pensei em usar a ferramenta de atraso inteligente no “próximo passo” do texto com o botão de OK, mas independente da pessoa ter clicado no botão, ele manda, então não irá funcionar.O que posso fazer?
@Gustavo Boregio is back on June 25 for a Manychat Advanced session - the second episode of these series. If you attended Manychat Basics, and are ready for the next step, this session is for you! We’ll take a deep dive into the workflows that power high-performing results. Whether you're looking to optimize your existing flows, personalize communication at scale, or discover new ways to drive conversions. Register here 👇 🙋♂️ Have a question about your flows? Drop it below for a chance to have it answered live during the session!Be sure to include as many details as possible (while keeping any personal information private), so Gustavo can give you a personalized response!
This is month 2 of my automations not working. I have 3 profiles on my account all automation stopped working out of no where. I setup Comment Keyword, select post etc its live 20 ppl commented and nothing went to them nor did they get the auto reply in the comment section. everything was working fine for the past year. Now im paying and no automation. I refreshed the profile numerous times and i believe i made sure manychat has all permissions toggled on for facebook permission. Please Help!!!
I am beyond frustrated. Customer Support is horrific. I have been waiting for over 6y weeks for a sup[port issue to be resolved. About every 10 days someone responds - they clearly do not understand the issue and provide AI answers. HOW DO YOU GET HELP????????
Hi @Gustavo Boregio I am trying to find a way to restore my automations that were deleted a while ago. All automations available in trash are not older than 3 weeks and the ones i intend to restore are from 2 months ago. Could you please guide me on how I can restore these?
I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API?
HIMSG apart, (It doesn’t matter) in a chatbot I've on my Whatsapp, I got this button: INVITE YOUR CONTACTS.Do you know how create this button? This would be VERY USEFULL!Thank
Thank you so much to everyone who joined the Manychat Basics session!It was such a joy to have you with us, and we hope you walked away with a better understanding of how to get started and make the most of Manychat.If you couldn’t make it live (or just want to rewatch your favorite parts), don’t worry—we’ve got you covered! 🚀 Coming Up Next: Manychat Advanced We’re excited to keep learning together! Next month, @Gustavo Boregio is coming back for a special Manychat Advanced session on June 25. This event is designed for those of you ready to go beyond the basics and unlock even more potential with automation, segmentation, and smart strategies.Register for the session here: 🙋 Drop your favourite pieces of advice from Gustavo in the comments below! (We know it’s hard to choose just one 😊)
Hello Manychat Community,I have attempted to set up a rather basic automation of Auto-DM links from comments. The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments. I have looked around the platform but couldn’t find anything to configurate it.I would be very grateful if someone could assist me with that, thank you! JC
Hi Manychat Community family!We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding. You can also check our Status Page for more info.
Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!
My auto reply was working and I made sure to change up the replies to comments. I have a lot of viral posts currently and perhaps thats why instagram flagged the auto reply somehow? my auto dms are still working.
How to send file in an API code. i tried the below code. { "subscriber_id": 121, "data": { "version": "v2", "content": { "type": "whatsapp", "messages": [ { "type": "file", "url": "https://ss.com/r_154697.pdf" } ], "actions": [], "quick_replies": [] } }, "message_tag": "POST_PURCHASE_UPDATE"}
Ability to send files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.https://manychat.github.io/dynamic_block_docs/channels/#sending-files
Anyone else having issues with the Next Post on Instagram feature in Manychat? When I try to turn on the trigger it says there Instagram Request Error. I tried both from the My Automations tab and directly in the flow.
Can anyone advise the best way to connect Manychat to Klaviyo?I don’t really want to use the native MC connection as I understand it’s not working properly, reading other threads in here.The client uses Make.But there only seems to be options for Create Profile or Update Profile, two separate options, within the Klaviyo connection to add them to a list.If I Create Profile, I get an error if the email already exists within Klaviyo - and if I use Update Profile, I get an error if the subscriber is new and they don’t already exist.Can anyone shed any light for me? Thx
Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great!
Hi everyone, I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger. Can someone advise me on what to doThanks
O manychat simplesmente parou de responder os comentários e mandar o direct no Instagram! Alguém sabe como resolver? Já atualizei as permissões e nada.
I have a CRM and want to send an automation, when a new contact in the crm is created. In manychat there is no starting trigger for to intialize a trigger to start flow. How i can start the automation flow when any lead comes into our crm?Thank you!
Bom dia, eu pesquisei um pouco na documentação do Manychat e fiquei com uma dúvida relacionada a implementação do módulo “Atraso Inteligente”.Eu gostaria que meu grupo de contatos fossem enviado em intervalos de tempo e fiquei na dúvida se poderia utilizar esse módulo para esta ação.Por exemplo eu tenho 100 contatos e queria saber se ao invés de disparar para os 100 de uma vez, eu conseguiria disparar para 20 contatos e depois de alguns segundos disparar para mais 20 e assim sucessivamente até finalizar a lista.
Hey Manychat Community!When you're running a campaign with a keyword trigger, do you promote it in just one place, or do you prefer to use the same keyword across multiple triggers to reach more people?🤔We’d love to understand how you approach campaign promotion! Vote in the poll and share your thoughts in the comments. Your input will help us refine automations creation to better fit your needs.Thanks for your feedback — it truly helps shape the future of Manychat! 💙 🚀
I notice when I set up dm automation for comments on the next post they won’t send dm. Even after confirmation it works I have no way to mass or auto dm all the people that requested links in the comments.
Ya aprobado desde instragram, aceptado el permiso, manychat sigue en un loop infinito de seguir pidiendo solicitudes de permiso sin pasar al 2do paso. No se como seguir y tampoco veo que tengan soporte desde Manychat, alguna idea de como solucionar este problema?
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
