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Hi all,I'm trying to send Meta-approved Utility Message Templates on Messenger tocontacts outside the 24-hour window, from an external system through theManyChat API. Nothing reaches a contact whose window is closed, and I've runout of things to check. Setup:- 7 Utility Message Templates, all showing Approved under  Settings → Messenger → Utility Message Templates.- One automation per template. The first step is a Send Message block set to  "Send outside 24 hour window", Content type "Utility Message Template",  with the approved template selected and its variables mapped to custom  fields. Each automation is LIVE and published.- Account is on a trial; the page is in the US (Pacific time).What I've tried, each to my own test contact whose last message to the pagewas 4 days ago (status Subscribed, opted in through Direct):1. API: setCustomFieldByName for each variable, then   POST /fb/sending/sendFlow with subscriber_id and flow_ns.   Response is {"status":"success"}. Live Chat shows th

I heard manychat billing plans may change in october. can you tell us what will be the new billing plan options?

Hello Many Chat Community, I have set up a basic automation where if someone comments on my Facebook post, they get a message with a link straight to their DMs. Thing is I would like to send a chaser afterwards (say 12-24 hours) after the message to check if they actually managed to access it without an issue.I’m not sure how to set that up, could someone help me out? Thank you v much in advanceNick

I am trying to link Manychat (instagram, Facebook etc) to Command and I am missing a link.If you are doing it, can you show me how?THANKS FRANKMAZZUCA@kw.com

Hi everyone,After connecting ManyChat to my Meta account, I suddenly lost access to some of my ad accounts and business assets in Meta Business Suite. My roles and permissions seem to have changed or disappeared without me doing anything manually.Has anyone experienced a similar issue before?Do you know what might cause this or how it can be fixed?Any advice or shared experience would be really appreciated.

Every Instagram automation on my Pro account stopped firing yesterday. Comment triggers, DM keywords, all posts. Nothing changed in my flows. A brand new test automation with a DM keyword also fails.Support (Maya) tested and confirmed no webhook is arriving. I replied with full details on ticket #579123 and haven't heard back.What I've already done:- Refreshed Instagram permissions multiple times, approving everything- Confirmed "Allow access to messages" is on, and toggled it off and on- Confirmed all automations are live- Confirmed Instagram Account Status is clear- Confirmed my Instagram and Facebook Page are in the same business portfolio- Confirmed the Enhanced Connection (ID ending in 612) is under Connected apps in my portfolio, with full Instagram permissions for comments and messagesWhat I can't do:- Support asked me to set the routing app to the 612 connection. That setting doesn't exist on my account. Conversation routing in business settings is empty, and my Page has no "In

Hola. Creé un reel en instagram el cúal tiene una automatización de respuesta a comentario con palabra clave. Posteriormente ese mismo post a través de Administrador de anuncions de META fué pautado, pero hoy veo que los comentarios no han sido respondidos por la automatización de many chat.Como logro que los comentarios que se generen en el anuncio a raiz de la pauta de meta sean respondidos por many chat?No se que hice mal.

Hola, necesito ayuda con la línea de crédito de WhatsApp.En Configuración → WhatsApp me aparece "La línea de crédito de Manychat no se ha podido compartir contigo".Datos:- ID de cuenta de WhatsApp Business: 196744766864235- Número: (conectado por Coexistence, funcionando)- La cuenta de WhatsApp tiene una tarjeta Visa como método de pago, agregada antes de conectar Manychat. Meta no me permite eliminarla ("El método de pago no se eliminó. Todavía sigue asociado a la cuenta de pago").- La divisa de la cuenta de WhatsApp Business es CLP.- Actualmente estoy en el período de prueba (trial).Necesito que la línea de crédito se comparta con mi cuenta de WhatsApp Business EXISTENTE. No quiero crear una cuenta nueva ni eliminar el número, porque lo uso a diario con pacientes y necesito mantener la app de WhatsApp Business.¿Qué pasos debo seguir? ¿Es necesario contratar el plan Pro para que se comparta?Gracias.

Desde el 1 de octubre, los mensajes de servicio de WhatsApp ya no son gratis 😫, y algunas cuentas se están enterando de la peor manera. Este post cubre dos cosas: qué hacer si ya te pasó, y cómo saber con anticipación si te va a pasar.Lo que está pasandoCuentas que llevan años atendiendo clientes por WhatsApp de repente no pueden responder dentro de la ventana de 24 horas. El aviso dice que el saldo de la Billetera es insuficiente. Muchas veces el negocio se entera cuando los clientes empiezan a reclamar.Lo que dice el Help Center (actualizado el 30 de septiembre de 2026)Desde el 1 de octubre de 2026, los mensajes de servicio se cobran cuando se entregan. Son los mensajes que no son plantillas y se envían con la ventana de atención al cliente abierta. Cada número de WhatsApp Business tiene 1.000 mensajes de servicio gratis por mes calendario, para cualquier país de destino. Los que no uses no se acumulan. Desde el mensaje 1.001, pagas. Si compartiste tu línea de crédito con Manychat,

Hola, comunidad. ¿A alguien más le está pasando esto hoy, 30 de septiembre 2026?En ManyChat web aparece “No tienes suficiente dinero en tu Billetera” y se bloquea completamente el cuadro para escribir, aunque el cliente acaba de enviarme un mensaje y estoy dentro de las 24 horas. No estoy intentando enviar una plantilla.Lo extraño es que desde la app móvil de ManyChat sí puedo responder al mismo contacto y esos mensajes aparecen en la web. Con otros contactos, la app también falla, pero muestra un error genérico de envío.Llevo más de dos años usando ManyChat y nunca me había ocurrido. Ya lo reporté a soporte, pero está afectando la atención a mis clientes y necesito una solución urgente.¿Alguien está experimentando lo mismo o logró resolverlo? ¿Podría estar relacionado con el cambio de cobros anunciado para el 1 de octubre?

Hice una automatización para que escribiendo una palabra en un post llegara un mensaje a Instagram pero no está llegando ese mensaje, qué puedo hacer. Ya actualicé permisos de Instagram, volví a hacer la automatización pero no funciona aún 

I have tried every option I could find through the ManyChat AI and through Google, but my comment-to-dm on instagram is not triggering at all for new or non-followers who comment on my automation. It worked for long-time followers and for my other accounts though, so I know that it is triggering perfectly fine, just not for any new people on my page. I have set “Connected Tools” to “On” in my Message and Story Replies account settings, made sure the comment trigger is turned “On” in the automaton, refreshed my permissions, etc. I can’t seem to figure out what the issue is and why the trigger is only working for long-time followers. I also have a welcome message automation and it worked for one new follower randomly, but. I have gained about 50-100 new followers in the past week. The AI chatbot is giving me the same answer and I can’t talk to a real person unless I pay for the upgraded account, but before I do that, I need to know if ManyChat even works for what I need! 

Hi, i need help with an account issue i cant fix on my own. My IG @unboringvisuals got connected to a duplicate ManyChat account called “Unboring Visuals” that was created by accident during signup, and i cant access it. Every reconnect attempt fails with “already connected to Unboring Visuals”. What i’ve tried: removed Manychat from Instagram’s Apps and Websites (nothing listed there), removed Manychat from Facebook Business Integrations, Refresh Permissions in Manychat, created a fresh account via Facebook login (same error), and Request Access (the approval link just sent me back to the channel picker).Im on the free plan so i cant open a ticket, and the AI bot cant connect me to a human right now. Could a mod please disconnect @unboringvisuals from the duplicate account on the backened? i can verify i own the IG and the linked Facebook page.

Hi there! When I try to connect my primary IG account (I have a number of them), it SAYS it is connected but then connects to a different IG account.  It’s a real problem-- any help? Here are screen shots trying to get in.  

Estoy tratando de conectar el número de WhatsApp de un cliente mediante la siguiente ruta:Configuración → WhatsApp → Conectar → Número existente → Conectar a través de Meta → Número de teléfono.El problema es que al momento de tratar de seleccionar el número de teléfono me sale bloqueado y con la leyenda No cumple los requisitos, y al posicionar el puntero sobre esa opción da un segundo mensaje que indica: Este número no puede compartirse con esta aplicación. 

He creado una automatización de respuesta automáatica a los comentarios pero los que son solo de fotos no funcionan. ¿Alguien sabe si Manychat no detecta el comentario cuando no incluye texto?

I’ve had 78 comments on a new page, around a week old, across 6 videos. I’ve got 750~ followers now.I’ve had 0% delivered which I figured wasn’t right.. so commented with another account to test this out. The message just goes into Spam for this account and it’s the only one that’s flagged as delivered as I opened it and responded.What can I do to fix this? Very disappointed that whilst the posts have generated a bunch of engagement and followers the fact that the messages go straight to spam is just so much lost potential.Thanks in advance 

Olá a todos,Preciso de ajuda para conseguir contato com um atendente humano do suporte da Manychat para liberar o acesso à página de um cliente.Contexto: Assumi o marketing de uma empresa cuja página do Facebook / Instagram já havia sido vinculada ao Manychat por uma agência anterior, com a qual não temos mais nenhum contato.O Problema: Segundo a documentação e o próprio assistente virtual (Fin AI), o procedimento correto é comprovar a propriedade da página para que o suporte desvincule a conta antiga e permita conectar em uma nova.Porém, estou preso em um loop infinito com o robô de atendimento: O bot pediu para enviar os prints comprovando acesso de administrador à página e ao portfólio empresarial. Enviei as evidências e o bot confirmou que os prints são válidos. Em seguida, o bot orienta pedir para falar com um atendente humano. Quando solicito, ele responde imediatamente: "Não posso conectá-lo a um humano agora" e volta a sugerir artigos da central de ajuda. O que preciso: Já

Hi, I’m trying to connect my busuness Instagram account to ManyChat for the first time, but neither connection method works.What I’ve already checked:I have Full Access to the Business Portfolio  I have Full Control of the Facebook Page  Instagram Allow access to messages is enabled I refreshed Facebook permissions in ManyChat During refresh I granted ManyChat access to all current and future Pages and all current and future Businesses ManyChat confirmed: “The page connection was successfully reloaded”What happens:Connect via Meta previously showed: “You need full control of this business portfolio” After refreshing permissions, Meta now sometimes fails to open the Instagram account and says to try again later Connect via Instagram also fails with: “We couldn’t connect your account / Something went wrong” In ManyChat, Instagram still shows Connect, so the Instagram channel has never actually been connectedMy Facebook Page is already connected to the ManyChat workspace, but Instagram ca

Estou tentando estruturar uma automação que, simplificando, é para lembrar pessoas internas da equipe que o aniversário de um cliente está chegando, por exemplo.Eu entendo que preciso armazenar essa informação de data em um Custom User Field, tudo bem.No entanto, eu gostaria que a mensagem fosse enviada somente para contatos com determinada tag (‘interno’, algo do tipo), não para o User em si. Algo semelhante à ação ‘Notify Assignees’, mas para números de WhatsApp mesmo.Ou até por e-mail, talvez. O ‘Notify Assignees’ não me permite personalizar o e-mail que é enviado para além do ‘Notification Text’, um dos downsides de ser algo compartilhado entre e-mail e push do aplicativo nos dispositivos mobile.Não sei se deu pra entender bem o que quero dizer. Também temos o Make por aqui se for algo possível de estruturar somente através dele.

Hello and good day.I am trying to connect another instagram account to my existing account. It says request sent but no one is receiving anything.I originally added the instagram to my manychat account. But then wanted the owner to be the primary owner. So I created the manychat account under their email. I was not able to add Instagram to their manychat but it was  originally added to mine.Both accounts are getting the message “Switch Instagram to continue with another account or request access from the owner of ...”How can I fix this? 

Hi, I have a Critical support ticket open since yesterday with no human response.Account: fb2059108 — Instagram @yuly_beilinSince Sept 21, no Instagram events reach my account at all: no DMs in the Inbox,no comment automations, no new contacts. The channel shows as connected.I have already refreshed permissions many times, disabled and re-enabled theInstagram channel, revoked and re-granted all Manychat permissions in Facebook,and reverted the Meta Business Portfolio change that triggered this. Nothing helps.Meta Business Suite also cannot access comments on this account.The webhook subscription needs to be re-established on your side.All 13 of my automations are dead and this is a primary lead source.Please have someone look at the ticket. 

Hi,is there a way to use regular expressions in keyword matching? Often I can’t just list all the possible variants of the keyword (people make a lot of typos there) and good amount of comments or messages are left unanswered.The idea to answer all comments is not viable, there are haters as well, or people not wanting any more info, just leaving a side note, I don’t want to send them any automatic message and use my limits on them.Also I want to match full message in messenger, however, people put a lot of emoticons or all the possible ways of “thank you” there, which breaks the matching. I don’t want to match just a keyword there, I need to match full message.All these issues I have can be easily resolved by utilizing regular expressions into keyword matching.Is it possible? If not, will it be?Thank you.

Hi,I’ve set up a new follower DM automation but it has not sent a single DM. Is the system not working, or is there something I need to change?Thanks