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Hi everyone,I recently connected ManyChat to my Facebook Messenger for my business page, but before even sending any messages, my account was restricted by Meta due to suspected automation issues. They cited automation violations, but I hadn’t run any chat sequences yet.Has anyone faced a similar issue, or can you provide advice on how to resolve this and stay compliant with Meta’s guidelines? Any insights would be greatly appreciated!Thanks in advance!

Hey everyone, I’ve set up up a many chat flow and as you can see in point 1 I have a condition block then a follow up message. But what’s happening is when the customer goes down the funnel to point 2 and 3 it still keeps triggering the follow up even if they message / interact with me.  I’ve tried a smart delay, refreshing permissions and tried the “last interaction” “last seen” and “messaging window segment” conditions with no luck.  Has anyone solved this problem before. any help will be really appreciated :)  Thanks, Carrie x  

número de teléfono que se suspendió recientemente debido a una supuesta violación de los términos de uso de la aplicación me gustaría señalar que uso WhatsApp exclusivamente para fines comerciales y por lo tanto no tengo motivos para violar los términos de la aplicación solicito por favor que se realice una revisión de mi cuenta de mi historial de uso de WhatsApp para que verifiquen que no hubo violación a los términos de uso de la aplicación.Gracias De antemano por su atención a este asunto por favor no dude en ponerse en contacto conmigo para obtenermas aclaraciones si es necesario.Somos un restaurante y quiero automatizar las respuestas a mis clientes por WhatsAppPor eso decidí usa ManyChat Terminando de asociar las cuentas me aparece este mensaje que me generó muchísimo susto [Imagen 1] estuve averiguando y me indicaron que este era uno de los posibles pasos a seguir. Ya los intenté todos y aún no encuentro solución.  

Hola, tengo cuenta gratis estoy evaluando en sucribir al plan pro, pero me esta dando problemas las autonatizaciones a veces funciona y a veces no, alguien sabe a que se debe, a otras personas tambien les ha pasao, sera por que la cuenta es gratis? porque imagainate pagar mensual y que siga el mismo problema,

Some of the accounts I had have become inaccessible. Has this happened to anyone else? Can you please guide me on what might be causing this?

boa tarde

Entrei pela primeira vez com o meu Facebook, mas quero continuar com o meu Gmail. Como posso fazer isso? Porque ele me impede de entrar de outra maneira 

New Manychat Pro user here. I’m trying to set up an IG DM automation that sends the user to my website, using the  “Add Button - Open Website” option. The problem is that Manychat is using a redirect from my.manychat.com and then to my website, which causes my website to malfunction.Going to my website directly by typing the URL into the address bar does not cause any problems.If you test it out yourself, you’ll see it go to my.manychat.com first before it goes to your link.Is it possible to skip the redirect and go straight to my link instead?

How can I allow a client to write only from a specific point in time? I would like to force them to select a few tiles at the beginning and allow them to write freely only from a specific moment. Today there are tiles flying, but the client can still write as much as he wants, ignoring them.

Bom dia, tudo bem ?  Preciso desconectar as minha redes do meu perfil do manychat, não tenho mais acesso ao perfil do facebook e preciso remover as minhas redes para acessar com outro login, já tentei fazer isso mas pede autorização na minha conta, poderia me auxiliar ? Já enviei email e informaram que o ideal é abrir o ticket aqui  Hello,Incoming messages to this email address do not create a new support ticket.We want to offer the best support experience. When emailing, our system can't detect Manychat account details, which puts the query into a default unsorted queue. This takes time, so we want to speed up the process.The best way to contact us is through our Ticket Form.Tickets submitted through this form have a relevant issue type and data about your profile and account, which allows us to respond faster.Here's how you can navigate to the submit ticket form in your Manychat account:

As GIF is a type of image itself, we can send GIF using the Whatsapp Cloud API for Image. As if I use image tag and pass the gif url to it, I am not able to recieve it.Can anyone help me with this issue, how can I be able to send gif files using url through manychat flows.

Looking for recommendations for best practices for 2 things:How do you like to select your keywords? How do you make them easy enough to comment, while unique enough not to accidentally happen? How do you share the keyword (specifically in IG)If I say “Comment below with KEYWORD” I think IG will flag that and I won’t get as much traction. What are more unique ways to say that? 

I'm having a problem delivering simple WhatsApp templates. But as you can see in the image, I'm having this problem with "active" conversations. I'm not spamming people 

In messages it is authorized, I have already deleted the contacts and uploaded them again, I changed the message, it only says hello, it is never delivered 

Hola Chatboteros!Tengo una duda de Whatsapp que me esta comiendo la cabeza, que he posteado en ingles, pero creo que en español lo puedo comunicar mejor.Basicamente lo que necesito, es saltar de una conversation con “usuario 1” a “usuario 2” automaticamente.Imaginemos lo siguiente.El “usuario 1” esta en un flow de automatización y le preguntamos “Cual es el telefono de la persona que te invitó”El “usuario 1” responde el “numero_telefono_X”.Bien, de lo que se trata es de mandar un mensaje automaticamente a ese “numero_telefono_X”.*Quiero aclarar que “numero_telefono_X” ya esta previamente en mis contactos.En resumen:¿Es posible que la primera automatización de “usuario 1” salte a la segunda automatizacion de “usuario 2”?Espero que si.Mil gracias por vuestra ayuda! 🙌

Como hacer para que si un cliente escribe nuevamente, la IA recuerde sus datos y preferencias y no se los vuelva a solicitar?

Dear ones, good day!I hope this message finds you well and safe. I personally did my research but I haven’t found anything related to the mentioned issue in the web witch is caused when I’m trying to open my instagram community link inserted on my CTA button. After clicking the action stops on JOIN Community Page as you can see the attached screenshot but after that it’s looping and I no one can enter to my community. Could you please let me know if there are some solution for this issue? I have checked the link to ensure if its correct but al it’s right with the link, just looks like that it’s an permission issues, something like that.I will be glad to have your support, thank you! 

My scheduled Reel posted last night. This morning, I noticed that the automation I set up on it had not been used. When I checked it, I realized that ManyChats is not “seeing” it as posted. This is preventing me from using the “next reel/post” as a trigger option for my upcoming reel (for this afternoon). I’ve tried refreshing permissions on ManyChats, refreshing permissions (completely) on Facebook, and making sure the messaging settings on Instagram are correct. Nothing works.  

I created a flow to get users that click on our ad to trigger the Manychat bot, but only the first part of the chat is triggered. When customer enters email, the rest of the flow doesn’t work.  I have 44 messages sent on first flow, but then nothing from there.  What am I doing wrong? 

So in the past new weeks I been running into an issue with this app when it’s not working, the when people DM me it’s not responding back! Upon checking the status of this, I see that there’s a message stating, lost connection!! Ok? So I try to refresh this and noting is happening another page pops up stating an error and then another page pops up saying that I have my figures turn off in FB or IG, I have check all my settings and everything is on! I have trouble shoot this 3 times and still is not working so I went and deleted my account waited a day and started again. Same issue is happening!!! Has anyone run into the same problem? is it only on the free accounts? I was thinking to up garage and pay but since I am having so much issues and there is lot no live support it’s very scratchy to me!!!! Is there’s anyone who can help me? 

I speak spanish but i’ll try my best.I going to describe my use case: I have to confirm appointments when the appointment is created. In this case is a Business Initiated Conversation, so I know I cannot send flows, so, i created my whatsapp message template to send the confirmation messageI checked for other topics in this community but is not clear for me how to use the endpoint /sendFlows because there are not enough information in swagger documentation. I’ll be grateful if someone can explain me how to send this kind of message through APIThanks

“Lo que pasa es que la gente manda muchos mensajes de una y Manychat dispara todas las veces”Escuché este comentario muchas veces, y hay una solución!Acá les dejo el video:  La solución:Después del primer mensaje, esperamos 1 minuto antes de disparar la respuesta. En ese tiempo, si la persona escribe más cosas, lo ponemos en una ‘cola de espera’ Cuando procesamos la respuesta, usamos todos los mensajes que escribió la persona en ese minuto de espera.Esto es ideal si estás usando ChatGPT/OpenAI con información de tu negocio, o Assistants API que suelen tomar unos segundos para generar la respuesta.

I have made some changes to one of my flows and as I would usually do i went to update the live and it now says upgrade. I select that and it wants me to upgrade. I am already a pro member and don't understand what is going on. Any help would be appreciated.Thanks,Chris

There is no way to do it inside Manychat so i was wondering can i at least be able to pay for the Whatsapp messages through Meta with a different card?  

 In my ManyChat subscription tab, it shows "Trial" while also indicating that ManyChat Pro is active. Despite this, I'm unable to add contact numbers in ManyChat. Can anyone assist me in resolving this issue and guide me on what needs to be done?