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I am using Manychat now for 5-6 weeks. setup and login was very difficult. however i was able to login with my mobile phone what never worked on my Macbook. but two days ago i was logged out and now i can’t login anymore. anyone experienced the same?

I’m running into a challenge with ManyChat and wanted to confirm the best-practice setup.I receive hundreds of Instagram DMs per day. Many of these are from existing followers, applicants, or active clients where I want to respond personally and not trigger automated AI replies. I only want the AI automation to respond to truly new inbound messages.Ideally, I want the system to work like this:New inbound messages from users → trigger the AI response. Once I personally reply in the DM thread → the AI should automatically shut off for that user. Ongoing conversations should not be interrupted by automation.What is the most reliable way in ManyChat to:Detect “new conversations” vs ongoing conversations, and Automatically pause or disable automation once a human/admin replies?If possible, I’d love guidance on the exact rule, tag, or automation logic that supports this use case at scale.Than

I’ve tested an automation that worked perfectly on iPhones, but it keeps duplicating buttons from other steps when on an Android phone. And for the same phone the buttons keep changing for the same steps. What’s wrong and what should I do? There’s nothing wrong on the steps I created.

Soy nueva en Manychat, queria hacer una automatizacion para whatsapp para liberar el tiempo de contestar a leads vacios y poder intervenir en los leads calificados o interesados.Hasta ahora tengo una automatizacion cuando me piden info por whatsapp donde le doy opciones del producto a elegir y depende del producto sale un mensaje con un archivo adjunto(info) y le agrego una etiqueta para saber sobre que producto esta interesado. Ahora quiero agregar un seguimiento automático que en caso de no responder nada por 12hs se le haga un mensaje de seguimiento para reactivar la conversacion, y en el caso de que responda a la info se active el bot IA de WhatsApp para continuar con la consulta. Alguien me daria una mano? 

 I’m having an issue registering my WhatsApp Business with ManyChat in the coexistence section. During the registration process everything seems correct, but at the end it doesn’t appear as a channel anywhere and I can’t use it. However, on my phone app it shows that I’m connected to a business, but in ManyChat nothing appears.

 Hi everyone, I’m experiencing an issue with ManyChat’s follower DM automation. The automation is active, permissions are granted, and the account is properly connected. However, the DM is not being delivered to new followers and the automation is not triggering at all. I’ve already reviewed all settings and connections. Has anyone experienced this issue or knows how to resolve it? I’d really appreciate any guidance.

hi all!i have a lot of automations and some of them stopped working since yesterday , the comment to DM automations, all others are working correct… very strange ik  the comment not triggering manychat  please any help?

Hello, I’m really struggling with the Follow to DM feature at the moment. And constantly getting the message below. Does anyone have a work around?  This Feature Isn’t available for your Instagram. This feature is currently in beta. Access is controlled by Meta and can vary by account.  Would love to know if anyone found a work around to this, or if it’s just a waiting game. Thanks

I would like to clearly summarise what happened from the beginning so this situation can be reviewed and resolved correctly.On 24.12.2025, I purchased and paid for the Manychat Pro subscription in the amount of $348.00. My intention was to continue using this plan without interruption.After this, I noticed an additional charge of $98.00 on my account that I did not authorize or intend to purchase.I immediately contacted support to report this billing error and specifically requested that:1.My paid Pro subscription remain active2.The unauthorized $98.00 charge be canceled and refundedDespite this clear request, my Pro subscription was fully canceled by your team as part of the refund process. This action was not requested by me and directly disrupted my business operations, as I rely on Pro features for active automation and client communication.As a result, I am now be

Hi all,I’m triggering a webhook from Manychat to Make when an event happens.In Make, I generate an image.What I want to do is return that generated image in the webhook response so Manychat and send/post the image directly in the chat.Is this possible?Thanks in advance!

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

I have been setting an automation for the first time followers and it seems it’s not working quite well.   

essoal, preciso de ajuda 🙏🏽 (ManyChat Pro , canal WhatsApp ).No meu fluxo, quando adiciono um bloco de Áudio e faço Atualizar/Publicar , o áudio vira “Arquivo” (ícone de clipe). Na execução do fluxo, o ManyChat não envia o áudio e pula direto para a próxima mensagem de texto.✅ Já testei: Carteira com saldo OK Conversa dentro da janela ativa (24h/72h) Arquivos MP3, M4A(AAC) e OGG(OPUS) pequenos Bloco sem botões/interações Nome do arquivo simples Mesmo assim, ao publicar ele vira “Arquivo” e não envia.Alguém já passou por isso e conseguiu fazer o ManyChat enviar como áudio normal no WhatsApp? Existe alguma configuração/limitação do canal? Algum formato específico que funcione de verdade?

Como faço para habilitar a condição “Se o contato não está engajado”? Ou seja, como enviar a mensagem se o contato não responder?   

 Hello, could you please tell me? We already have a list of subscribers, where we used to send messages every 48 hours. Now our account has been updated and marketing messages are available. Can we no longer send free messages to people who subscribed to our list before this update? 

Hi, I set up a new automation for comment on instagram, although it seems pretty simple, it’s not working.I see the name on contact, but no message triggered or stats updated, still at 0.   

Below is the JSON body I received from n8n webhook. How do I extract $.output to message CUF? {"type":"begin","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"item","content":"{\"humanRequest\":false,\"contactNumber\":\"\",\"output\":\"Business \",\"rawOutput\":\"{\\n  \\\"humanRequest\\\": false,\\n  \\\"phoneNumber\\\": \\\"\\\",\\n  \\\"output\\\": \\\"Business \\\"\\n}\"}","metadata":{"nodeId":"abe28e60-7e4e-4303-ac2e-c01d69d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"end","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}} I was getting different format which was easy to extract out and suddenly JSON body format changed to different format. Is anyone experiencein the same?

Hey Guys,  is it possible to set a automation reply only once in the conversation. For Example:I have set an automation for specific word “price”Person aks about swimpass price.Automation gives the reply but it is not good answer for person who asked the question. So person ask again the same question and the automation send the same answer again.I dont want it to send the same answer again.  What is a solution for this situation please?Thank you for your answers

Hello, I’m trying to activate the trigger for when a user clicks on a Facebook ad. However, this error pops up when I try to flip the switch on ‘Don’t use more than one content block in the first message to set up Facebook Ads’. I’ve removed all but one content block on the first message that is sent to the user when an ad is clicked on but it still shows this error. This is with a trial account for Manychat pro. Any help is appreciated.

a automaão demora 3 minutos pra enviar e não envia pra todos a reposta 

The following message appears when I try to set up the welcome message to new followers. I contacted Meta, they checked everything and there is no restriction from their side. Anyone else has experienced this? How to fix it? Thanks!  

Hi, I have an automation which creates a lead in the CRM whenever a user comments under specific instagram post, now I want to get instagram comment content in the automation to add it in the crm, but I only have instacram account username, nothing more, I need to add this coment, and any additional information like post link (if trigger is set to all posts) to the lead so sales managers can group and process them accordinglySo how can I get the content of the comment?(same issue I have with DMs, how can I get the actual message sent from the user in automation?) 

Olá pessoal,Ganhei um cupom para 3 meses de acesso gratuito ao Manychat ao comprar o Ultra Black Friday (do Erico Rocha, Leandro Ladeira, Thiago Nigro e Bruno Perini). Tentei usar o cupom no dia 21/jan que era a data de validade do cupom, mas o site do Manychat deu a seguinte mensagem: "cupom está expirado".Mandei um print da tela e o email em que recebi as informações do cupom, provando a valide do cupom, para o suporte do Ultra Black Friday no mesmo momento. Contudo, eles me responderam para falar com a equipe do Manychat. É aqui que me comunico com a equipe do Manychat? Por favor, poderiam me ajudar?Obrigada,Patricia

Hi,I only ever had ONE ManyChat account.I deleted the workspace because I couldn’t connect my Instagram account properly.Now, when I try to connect Instagram again, ManyChat says the account is already connected to another workspace.But this workspace was deleted and no longer exists.I don’t have access to anything else, and I never had another account.So I’m stuck: I can’t connect Instagram because ManyChat thinks there is an existing connection, but there is nothing to disconnect.Has anyone experienced this?How can I fix this?Thanks.