Ask and troubleshoot

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.  

Meados de Fevereiro meu whatsapp bussiness que uso  a 10 ANOS, foi banido.Dia 19 de Fevereiro abri um ticket de suporte com a ManyChat pra entender o motivo, porque eu nao recebi nenhum alerta, nenhuma notificação.O Suporte da Manychat que parece que sao apenas BOTS me enrolaram durante exatamente 1mês, e agora nao respondem mais.Todos os dias eram mensgem que estavam aguardando o retorno da META, um retorno que nunca veio.Entao fica o alerta para todos, NAO USEM A INTEGRAÇÃO DO WHATSAPP do Manychat.O risco de você perder o seu numero existe, diferentemente da propaganda que fazem de que sao parceiros.No final das contas, eu perdi o numero oficial da minha empresa, numero que uso a 10 anos, numero que criei comunidade/canais e gastava milhares de reais todo ano com anuncio, numero que tinha grupo de clientes e suporte.Um prejuízo dificil de contabilizar, e a Manychat simplesmente se silencia.Meu ticket de suporte foi o #453874 , troquei emails com Grigory e Gian, que ainda nao sei se e

Estou tendo problemas ao vincular o WhatsApp Business no momento em que faço a leitura do QR CODE aparece um erro desconhecido no qual não consigo resolver nem encontrar suporte para solucionar.   

Hola a todos, alguien me podria ayudar realize una automatizacion de whatsapp, para que funcione fuera del horario laboral, sin embargo algunas veces responde, otras no, y a veces se queda funcionando en horario laboral, si me pudieran orientar, gracias

Olá, pessoal, não é a primeira vez, nem o primeiro cliente que não consegue atualizar as permissões para novos seguidores, eles dizem que faz o passo a passo depois daqui, mas nunca dá certo.Alguma outra forma de fazer isso, ou uma solução?Obrigado 

I’ve set up the automation, filling in all the suggested inputs. When I test it, it only sends the first one and doesn’t give the user the button to click, or anything past that. So I don’t actually get to send the link. I’ve tried several times and it’s always the same issue. And I can’t find the link to contact support. Can anyone help?

I am not able to login my main account which is connected with my instagram and now i cannot create new account because it says that my instagram connected with some other account for which I have to login from that and disconnect which I cannot. I seriously need to login and purchase pro, it’s an urgency now, please help.https://x.com/akshay81844/status/2037717059887665391?s=20https://www.linkedin.com/feed/update/urn:li:activity:7443334120279085056?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7443334120279085056%2C7443484896238473216%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287443484896238473216%2Curn%3Ali%3Aactivity%3A7443334120279085056%29

🚨 URGENT - Need ManyChat Staff Help ASAP 🚨I've been trying to connect a client's Instagram account to a new ManyChat workspace since Friday and I'm completely stuck. I'm a paid subscriber and have an open support ticket (#476467) but need this resolved TODAY.The situation:My client's Instagram account is stuck connected to an old/inaccessible ManyChat workspace. Every time I try to connect it I get the error "[Business Name] already connected to [Business Name]."What I've already done:✅ Confirmed full admin access to the Facebook Page and Meta Business Suite✅ Removed ManyChat from Connected Apps in Meta multiple times✅ Created a new ManyChat workspace and attempted to reconnect✅ Provided all proof of ownership to support✅ Upgraded to a paid planManyChat support confirmed this needs to be manually disconnected on their end but I cannot get through to a human agent via chat.Has anyone dealt with this before? And is there any ManyChat staff here who can help escalate ticket #476467?Than

Brand new (mostly) to ManyChat. Tried to connect client’s Facebook via Messenger. Clicked the WRONG profile, and imported the wrong business. Now my free contact limit has been maxed and there’s no way to fix that?That feels like something ManyChat should be able to help with. Very frustrating.

My Automation is sending the public reply to the comments but not sending Dm to all only DM sent to 77 out of 350 comments.Here is the reel - https://www.instagram.com/p/DWdETWPSJiu/ 

Hi everyone! 👋I’m currently working on setting up my flow in ManyChat and could use some help.Right now, I’m trying to figure out how to properly add a “Back to Main Menu” button after sending a video link. The goal is that once a user watches or receives the video, they can easily navigate back to the main menu without getting stuck or restarting the conversation manually.If anyone has experience with this or can guide me on the best way to set it up (flows, actions, or smart delays), I’d really appreciate your help!Thanks in advance 🙏 

My Manichat Google account has been deletedThat's why I can't log in to Manichat. The money keeps leaking out. I contacted Manichat's customer center, but he didn't reply

Where is the automation “When someone new follows you” I don’t see it 

I can only log in via Facebook, and suddenly I’m getting an “Access Denied (profile)” error when trying to sign in, so I’m completely locked out.I already checked with Meta and my account/permissions are fine, so it doesn’t seem to be coming from Facebook.This happened out of nowhere — I’ve been using Manychat for over 2 years, paying monthly, and never had this issue before. No warning, no explanation, nothing.I’m honestly worried because I have no access to my account and don’t even know what happened, and I’m still being billed.Has anyone experienced this or knows what could be causing it?Thanks 🙏

Olá! Tudo bem?Recentemente realizei o pagamento do plano Pro (2.500 contatos) e já aparece para mim o selo de conta PRO. No entanto, ainda continuo recebendo avisos de que atingi o limite da conta gratuita, e minhas automações permanecem pausadas.Acredito que possa ter ocorrido alguma inconsistência na atualização do status da conta.Poderiam, por gentileza, verificar e normalizar a ativação completa do meu plano?Desde já, agradeço pela atenção e fico no aguardo do suporte.

Ei, pessoal! Você me sabe dizer se é possível redefinir a configuração desse recurso?Segui o passo a passo do Manychat, mas apareceu uma mensagem de erro depois que fiz o login com o Instagram: "Ainda indisponível. O Meta aplicou limitações a essa funcionalidade."Eu um “hackzinho” que aprendi na configuração de outras contas, mas agora preciso redefinir as contas que deram erro para tentar configurar novamente usando esse novo método que vi em um vídeo. 

How do you confirm you have Pro version of Manychat? 

Hi everyone,I have a Default Reply automation set up in ManyChat for WhatsApp. The trigger is configured as "User sends a message" (Default Reply — triggered when a contact sends a message the bot does not recognize as an automation).The problem: When a contact sends a message, the Default Reply does NOT fire and they never receive my sequence (WhatsApp Service Menu with my intro messages).My setup:Trigger: Default Reply (user sends unrecognized message) Frequency: set to "every time" (I want it to fire on every new message) Status: automation is LIVE The flow shows 7 Sent / 71.4% Delivered / 0% Clicked — so it sent a few times before, but now it seems to stop triggeringWhat I've already checked:The automation is toggled ON (blue toggle) It is published (LIVE badge is showing) The Default Reply is enabled in settingsQuestions:Why would Default Reply stop triggering for new incoming messages? Could another active automation be intercepting the messages before Default Reply fires? Is the

Hola a todos,Estoy desarrollando un flujo de pedidos por WhatsApp en ManyChat y me encontré con un problema que no he podido resolver.🔧 ContextoEstoy construyendo un resumen dinámico del pedido usando campos personalizados (User Fields). En cada producto hago lo siguiente:Capturo: producto_actual cantidad_actual precio_actual Calculo: subtotal_actual = cantidad_actual * precio_actual Acumulo: total_acumulado = total_acumulado + subtotal_actual 🧩 ProblemaAl intentar construir un resumen en un campo tipo texto (detalle_pedido), en WhatsApp a veces aparece algo como:{{cuf_XXXXXXXX}}en lugar del contenido esperado.🛠 Intentos realizados1. Concatenación directa (NO funciona)detalle_pedido = {detalle_pedido}• {producto_actual} x {cantidad_actual} = $ {subtotal_actual}Esto provoca el error de cuf__ en WhatsApp.2. Uso de campo temporal (funciona parcialmente)detalle_pedido_temp ={detalle_pedido}• {producto_actual} x {cantidad_actual} = $ {subtotal_actual}detalle_pedido = {detalle_pedido_

Hello everyone, I would like to have some information about account management as an agency. If I sign with a customer and make him a chatbot, I must add a new account (the customer’s) in "accounts" ? Is there an additional subscription or only the one of my account that includes the others? If so, who pays in addition? Thank you in advance!

nao consigo conectar minha conta do whatsapp business no many chat aparece que o qr code e o codigo de verificaçao esta invalido, alguem consegue me ajudar a resolver esse problema 

Salut, je rencontre un souci depuis quelques temps.J’ai une automatisation attachée au canal WhatsApp mais depuis que je l’ai mise en ligne, peu importe le nombre d’essai que j’essaie de faire, celle-ci ne fonctionne pas. Mais dans le chat en direct de Manychat, l’automatisation a bien été lancée mais celle-ci n’apparait pas sur WhatsApp 

quiero saber más sobre esta plataforma 

I’m facing a small issue while using the Data Collection node in ManyChat and would really appreciate some guidance.I’ve selected the System Field: Phone to collect user phone numbers. However, I noticed that it is accepting numbers with as few as 7 digits, whereas I specifically want to restrict inputs to exactly 10 digits (valid Indian phone numbers).I had a couple of questions regarding this: Is there a way to enforce a fixed length (10 digits) for phone numbers in the Data Collection node? What exactly does the “Field Number” option represent in this context? Does it allow any control over validation or input constraints? If length restriction isn’t directly supported, what’s the best workaround to ensure that any input not matching a 10-digit format is treated as invalid? Would love to know how others have handled this. Thanks in advance!