Ask and troubleshoot

Hello, I have created this automation but the answer under the comments doesn’t trigger. But the rest of the automation does work, the DM and such..here is a photo of my automation Thank you for your help  

Hello. We have messenger list we were sending broadcast to on a regular basis (~daily). We were doing it for a long time (year or so). There are ~10k users on the list. Since beginning of October we do it in the same way but the result changed. Broadcast goes to the full list like every 3 days. On the other two days ONLY 50-100 users is being sent. Is there any change of the allowed frequency or something like this? In the settings I see no error logs.

Não estou conseguindo veicular anúncios que levem para a automação porque não aparece nenhuma opção de colocar o Manychat como parceiro dentro do gerenciador de anúncios ou do portfólio empresarial. Alguém consegue me ajudar com isso?

Hi,I have a pro account and automations to comments on my posts haven’t been working for the last couple of weeks. I’ve refreshed permissions several times and seen no improvement. Automations to story replies seem to be working though.

Hi everyone!How can I activate a second flow on WhatsApp and keep the conversation there? I want the first flow to stop, but in my case, the user only receives the first message of the second flow and then it goes back to the first one.Any ideas on how to make the second flow stay active and prevent the first one from taking over again?Thanks in advance! 🙏

Hello,I am currently working on integrating ManyChat with our CRM through the ManyChat API. The goal is to create new subscribers and update their information, such as phone number and email address, using the API. However, I encountered a warning message when trying to import phone and email fields.Here’s the JSON payload I’m sending to the createSubscriber API endpoint: { "first_name": "Felipe", "last_name": "Goulart", "phone": "+555499999999", "whatsapp_phone": "+555499999999", "email": "myemail@gmail.com", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "The user has given consent to receive WhatsApp messages."}The data is no the real, only for you to check the code.Although the subscriber is created successfully, both the pho

It is possible to customize the “Say Hi to new customer” automation?No button in the first text, and send a follow up?Thanks

Na semana passada o Manychat simplesmente parou de criar novas automações. Eu executei os procedimentos do suporte, mas ainda assim nada adiantou. Aguardei uns dias e voltou sozinho mas agora parou de novo. Tem alguém aí enfrentando o mesmo problema? Como conseguiram resolver?

Hello,I have a couple of questions.How do I see a visual version of my IG DM automation after the user comments a particular keyword.  I can’t figure that out.Also, on my IG automation has an option for me to re-message the user if they haven’t clicked the first link.  How do I implement that same option on the Facebook DM automation?Thank you so much in advance for you help.

I cannot log in with my Google account that was linked to my Pro subscription.It shows "Access denied" during Google OAuth login. My workspace is inactive but I need to recover access. 

Hello, I had the free plan and upgraded to PRO. Of the three automations I have activated on Instagram, none of them launch when someone makes a comment. Why? What is happening? Can you fix this problem? Thank you.

Olá, pessoal! Tudo bem com vocês? Eu gostaria de receber um orçamento do Plano Elite do Manychat para implementar em um de nossos clientes aqui da agência, pois precisamos de 8 ‘live chat agents’, o que o plano Pro não permite pois é limitado a 3.Já enviei uma solicitação através da página inicial de contratação e recebi a resposta, por e-mail, nesse sentido, em resumo: “Você provavelmente não precisa desse plano.” Alguém saberia me dizer algum outro contato do Manychat que posso conseguir um orçamento personalizado?  Desde já agradeço grandemente!

Hi all! I noticed yesterday morning that my comment stopped triggering my manychat automations-- on multiple posts so its not just one trigger keyword malfunction. I have sent in a support ticket and I have literally tried everything myself to fix this issue: refreshing permissions, disabling and reenabling… even went as far as completely disconnecting from FB and instagram and reconnecting and then refreshed permissions again and nothing has worked. Is anyone else experiencing this issue or have you recently and found a solution? Any help would be greatly appreciated! TIA

Hey everyone!I have a question regarding Instagram automation. Specifically, I want to retrieve information or the ID of a post that a user has commented on. Here’s the situation:I’ve developed a chatbot that responds to any questions about my products sent through direct messages (DMs). I know it’s possible to automate a fixed DM response when someone comments on a post. However, instead of sending a generic message, I want to gather details about the specific post the user commented on and forward that information to my chatbot. This way, the chatbot can provide a more accurate and tailored response about the product in question.Is there a way to achieve this? Thanks in advance!

Hi.I have problem with my account on instagramm.I disconected instagramm with manychat but your bot still sent automatic answer to our customer which mean very big problem and confuse them. I sent you before 2 days in chatbot question and nobody answer me.Is anybody help me with this problem???

I’ve introduced an AI Step in my flow with the only goal of answering any questions users have. Once my flow reaches the AI Step, it only answers 1-3 questions before ceasing to respond. Is there a common reason for this or a fix? In the in-platform preview, it works perfectly. When live on Instagram or FB Messenger, it stops responding.

I am interested in using a feature that allows automatic DMs to be sent when comments are made on specific content. However, I would like to know if this feature also works with Instagram's sponsored posts. If I run an ad on a specific post and someone clicks on the ad and leaves a comment, will a DM still be sent?

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Just enabled Manychats for instagram, but for some user when they comment down the post, the automations message doesn’t trigger. Some account works, some doesn’t. Any idea why guys? note: Already refreshed my instagram permissions 2 times.

I would like to trigger the automation to send personal welcome message to everyone who follows my page. Is that allowed, cause I don’t see any standard trigger for that?

I saw the new feature pop up earlier today, but since it wasn’t working, I deleted it and decided to start from scratch. However, it’s no longer showing up on my paid plan account.It’s weird because it’s working just fine on my other accounts. I really need to get this fixed ASAP since I’m getting a lot of new followers. I’d appreciate any help! 

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

It says:‘You can't log in with this Instagram accountTry using a Facebook account that you know is connected to this Instagram account.’ But the Instagram account is connected to the Facebook page that is owned by the Facebook profile. I can see the connection in page settings and also in Meta business suite so I don't know why I'm getting this error. It's frustrating. 

I am looking for the steps to perform the following sequence: 1. User comments a keyword on an IG post/reel2. DM gets sent to collect email3. Email is added to a tag in ConvertKit4. Email also added directly to a sequence in ConvertKitThe baseline instructions from ManyChat for Kit integration is somewhat helpful, but never actually describes how to collect the email & get it integrated into my Kit account

Hi, I am trying to set up a first messaage reply after keyword comment on story/post/reel and inside that message I want to have some copy, a button to click as well as set up a 2 hour delay. Is this even possible?I have found that I need to have the first message ask a quick question, then they click a button so the second message fires and then I can have a delay. But my conversion is dropping off fast after that first message. What is the work around here? Thanks!