Ask and troubleshoot

Esse número de telefone já está registrado no produto INBOX. Para usá-lo aqui, desconecte-o da conta atual, retorne a esse processo e tente novamente.  Verifiquei em todos os produtos da META e não consegui achar o vinculo, alguém já teve esse problema e conseguiria me ajudar ?

How do I subscribe profile to Opt In Email Marketing in Klaviyo?  I've tried using the Klaviyo Action, creating webhooks, and nothing is working. Profile in Klaviyo does import and is added to a list but it says "Email Never subscribed". Please help!

While troubleshooting the issue found here and here the Meta support staff told me manychat is no longer a partner. “As per our team, the ManyChat was a third-party night integration app which we used on our platform, but with the updated meta policies, the ManyChat is being removed from our ecosystem and it is no longer supported on our platform.”  What is going on here? Could we get an offcial reply from ManyChat, please??

Hi,I would like to subscribe for our company, as we want to use it for our posts, but we manage two Instagram accounts.The pricing isn’t very clear. I already have another bot that sends welcome DMs every day, and each message counts as a contact. In the same month, I can reach over 3,000 new accounts.How can I manage this? I don’t want to take a subscription and end up paying around $70 in three months just because of my welcome messages.Thank you for your help!

Hello,My organic manychat flows work. But ads flow dont work in manychat. Any solutions? 

Hi I just want to ask, if it is possible to set up manychat automation for commenting on trial reels ? If I have a reel a want to reach new audience and also customers, I would set reel as a trial and then if someone comment on my reel manychat would automatically send them a message. Does this work ? Thank you for quick response. If it does not work is there any other option how to use manychat on trial reels ??

Can you do this in an action block? Set userField1 to {userField1}+{userField2} ? If not, is there another way of achieving the same result? Thanks!

Can we still use whatsapp with a UK number?  I notice the option for United Kingdom has been removed when registering a new number. If so, how do I do it?Thanks in advance, Mark

Bonjour, j’ai créer une automatisation pour répondre aux commentaires et ensuite envoyer un DM. J’ai testé avec mon compte privé, ça marchait. Quelqu’un est venu commenter avec le mot qu’il fallait et pourtant aucune réponse par commentaire ni de DM est parti. J’a actualiser les autorisation insta mais toujours rien…Pouvez-vous m’aider a comprendre le problème ? Merci!

Hola! tengo una duda sobre esta automatización, aparentemente esta bien, pero no se porque despues de pedir el mail por primera vez y el cliente no contestas, a las 2h no salta el recordatorio, como podeis ver en la condicion de 2h no aparece nada como enviado y estamos esperando  

Hola! tengo una duda! como podéis ver después de pedir el mail por primera vez existe una pausa de 2h y esa pausa no fucniona! no se por que y estamos perdiendo muchos registros por que no salta  

Dear ManyChat Support Team,I am currently experiencing an issue with the Facebook Ad Comment Auto-Reply feature in ManyChat.Normally, when setting up the auto-reply for a Facebook ad, the system allows me to choose Partner App → ManyChat → select specific flow. However, now the button no longer functions properly — instead of showing the standard ManyChat selection interface, it only displays a JSON code block.This means the auto-reply function cannot be linked to any ManyChat flow, which has disrupted our ad automation process.I have already tried reauthorizing the Facebook page and ManyChat connection, but the issue still persists. Could you please help check and advise how to fix this as soon as possible?Thank you for your prompt assistance.Best regards,

When I try to do this feature it asks me to “Update Instagram permissions” when I sign in to my Instagram account I keep getting the same error message (see screenshot). Has anyone found a work around or a way to fix this? I have my Instagram connected to my FB account to and tried logging in through FB as well but still getting this message.   

Hello, I previously connected my ManyChat account using my Facebook login. Now I’m trying to log in with Facebook again and connect my Instagram account to use ManyChat on Instagram, but the connection keeps failing. I can reach the screen that prompts to connect to Instagram, and it briefly seems to log in, but then an error message appears saying “something went wrong,” and the connection never completes. My Instagram handle is @leeeshisi, and my Facebook login email is dkqydlthfid@nate.com. Could you please help me resolve this issue so that I can successfully connect my Instagram account? Thank you for your support,Lyang

For one of my clients we collect their baby’s date of birth as a custom field in Manychat so that we can send them age-relevant information.We now want to improve this automation by following up with access to an age-related baby sleep masterclass.So I want to check we have the Baby’s DOB via a condition and then calculate the current time from this date. ie if Baby’s DOB is June 1 2025 - we’d send them to one type of masterclass as they’d be 5+ months old. But if their DOB was September 1 2025, they’d only be 2 months old so more relevant for a different masterclass.I’m struggling with how to make that calculation - is it even possible? Thx

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app.  

I’ve finished one automation but can't select this automation when go to Facebook ads.this message showMessage flow doesn’t exist To use a message flow from Manychat, you need to first create and save a message flow on Manychat. 

Bei mir funktioniert Manychat nicht, Kann keinen Content erstellen. Waran liegt es. Translated: Manychat isn't working for me; I can't create any content. What's the problem?

I try to login with google with my previous account and its not being found but when I try to sign up with the same google account I get the message that the accounts already existsIts a dead end Please your assistance in how to solve thisthanks

Manychat integration suddenly disappeared from the Partner Apps sectionPreviously, we could always see and manage Manychat under “Partner Apps,” but now it’s no longer showing up — even though the connection between Manychat and our page is still active.  

Yes, I’ve followed all the steps, my automation is live on ManyChat The call to action says send Instagram message and it’s an Engagement campaign This is a screenshot of what I see. Can anyone help? 

Estou criando algumas automações via N8N com o Manychat, porém estou enfretando o seguinte problema:Quando envio uma requisição de CreateSubscriber o contato é criado dentro do ManyChat, porém, os únicos campos que estão sendo preenchidos são os nomes e o número de WhatsApp, enquanto que os campos de email e telefone não estão sendo preenchidos nesse contato que foi criado.O que me causa estranheza é que eu já pedi (e me foi concedida) a autorização para importar contatos por email e telefone.

Hola amigos, es mi primer post en el foro… 😃 Tengo un inconveniente y quisiera aclarar si es algo recurrente (por lo de que Coexistencia está en fase BETA) o es algo que me pasa sólo a mí (para abrir un ticket).A las personas que usan Coexistencia con Manychat, les ha pasado que simplemente en un punto deja de sincronizarse todo? No aparecen los chats en el chat en vivo (pero sí en la app nativa) no funcionan los flujos, ni nada que tenga configurado dentro de Manychat para esa cuenta en especifico.  Estaría agradecido si me cuentan sus experiencias… Saludos. 

I couldnot remove Telegram bot on manychat, there isnot ant buttons to remove, how can I do it?

Hi all, I’ve successfully connected ManyChat with WhatsApp using coexistence and have things running fairly well so far. However, I’m struggling with implementing a smooth human handoff.My business often requires a personal touch after the chatbot handles the initial inquiries, but I haven’t found a consistent or reliable way to transfer the conversation to a live agent. I also can’t seem to identify any payloads or variables in ManyChat that distinguish between user-generated and automated/AI messages.Has anyone here successfully implemented a WhatsApp chatbot with a seamless human handoff? Any guidance or examples would be greatly appreciated.