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Hello, We are stuck in this situation on meta panel, since about 3 weeksas you can see on the image, our account is under restriction becouse meta says that before we can start sending messages, the solution provider (Manychat) will need to verify our company.How can we manage to resolve this situation?Thank you for your support!

Hi everyone!I need some help with my automation setup in ManyChat using Google Sheets. Here’s what I’m doing: I’ve connected Google Sheets to my flow. I’ve divided my data collection into two parts: Part 1: When a user shows interest, I insert their info (name, phone, tag, etc.) as a new row in Google Sheets. Part 2: Later in the conversation, if the same user confirms interest and books a meeting, I collect their meeting date and time. Now, instead of adding a new row again, I want to update the same row from Part 1 with the meeting date and time. So basically — I want to update the user’s existing row (where their data was first inserted) instead of creating a new one.Can someone please guide me on how to update the same row in Google Sheets from ManyChat?Any step-by-step help would be great! 🙏 P.S: I have tried the update a row action but it is not working, it is adding another row and inserting the new data there.. adding screenshots below.   

Hi everyone,I am having issues with CAPI events not showing up in the events managerContextI am the admin of my fb page I have full control of my fb page, instagram account, ad account My instagram account is linked to my fb page and ad account I connected my ManyChat account to my meta business suite and instagram. Which automatically created a dataset and connected it to manychat I created a MC automation (see screenshot) It triggers on instagram DM It sends a CAPI event to meta. Using conversion type ‘LeadSubmitted’ I can see the being triggered multiple times (both total and unique triggers) I am not using a website, only instagram DM’sThe problemMy events manager is not showing any events (see screenshot) ManyChat support says that they are getting an error “indicating that your [facebook/instagram] account is in a restricted region”. In other words, MC is saying that MC is sending the data to meta, but meta is limiting the data due to EU gdpr restrictions Interestingly, when w

Bonjour l'équipe ManyChat, Je me permets de vous contacter car j'ai besoin d'assistance pour changer mon compte Instagram lié à mon compte facebook et many chat. En effet lorsque je connecte le channel Instagram il se connecte automatiquement à un de mes deux comptes et ce n'est pas le bonJe vous serais reconnaissant(e) si vous pouviez  m'aider à changer le compte Instagram qui se lie automatiquement lors de la connexion de la chaîne avec many chat .Je vous remercie par avance pour votre aide précieuse et reste à votre disposition pour toute information supplémentaire.Cordialement,

Currently, I have several accounts with sequences that are not working — they don’t send to any customers. I’ve used this same sequences setup for many customers before, but after September, this issue began to appear.I configured it to send a message once every two days, but it didnt sendHowever, I can still send broadcasts without any problem.

Hola a todos! Quería saber si a alguien mas le esta ocurriendo los mismo. Desde hoy, los mensajes que envía ManyChat a las personas que hacen clic en un anuncio, si bien a la personas parecería que le llegan bien, a mi me aparecen con la leyenda “Esperando mensaje. Esto puede tomar tiempo.” Desde bien temprano que me ocurre, así que se está tomando mucho tiempo. Dejo adjunta la captura. A alguien se le ocurre alguna solución? Ya actualice whatsapp a la ultima versión y apagué y encendí las automatizaciones y sigue igual. Gracias.- 

Tenho anúncio pelo Meta ADS com a finalidade de VENDAS. O anuncio tem um CTA que leva para a pagina de vendas, mas ele tem gerado muitos comentários. Gostaria de automatizar esses comentário sem mexer na estrutura, pois preciso que o lead vá para a pagina de vendas. Tem muito lead que não vai para a pagina de vendas, mas comenta pedindo informações. Tem como ser feito?

Hi, Whenever I try to make a new comment to DM automation for Instagram on my free ManyChat plan, I keep getting this error message: You've reached your automation limit. I have only used 2 different keyword triggers, have 7 live automations, and I’ve engaged 95 contacts. I have no clue why my free plan is no longer working. Any ideas?Thanks!

Подключила бот, но он не реагирует на ключевые слова - ничего не отправляет. И не могу найти вкладку с биллингом - помогите, пожалуйста Translation: I connected to Manychat, but it doesn't respond to keywords—it doesn't send anything. I can't find the billing tab either—please help.

Permissão negada. Entre em contato com o suporte para ativar este recurso. Como posso resolver esse erro?

Getting a notice to up grade to ManyChat AI when I am trying to update a workflow - attached is the notice - I am a Pro level user now. 

Hola, Gustavo por acá!Llegó la hora de agrandar nuestro equipo, así que si estás buscando una nueva oportunidad, seguí leyendo ;)🔥 Somos SuperarmeOnline.com y GusBoregio.com ;)🤖 Creamos chatbots con Manychat, flujos no-code en Make.com y potenciamos todo con ChatGPT/OpenAI¿Qué vas a hacer?Diseñar y optimizar flujos en Manychat Integrar procesos en Make.com sin escribir código Ajustar prompts en ChatGPT para que los bots sean más inteligentes Dar mantenimiento y medir performance Ayudarnos a crecer con contenido en YouTube, blog, redes, etcRequisitos+1 año usando Manychat & Make.com Conocimientos de OpenAI/ChatGPT Español e inglés intermedio/avanzado Ganas de aprender, crecer y sumarte al equipo Zona horaria de trabajo: Américas (desde Argentina/Uruguay hasta México) Este es un puesto a tiempo completo, y estamos creando un equipo para el largo plazo!BeneficiosSalario competitivo Horarios flexibles Feriados del país donde vivís Mentoría constante Ambiente colaborativo y flexible C

Hi everyone,I’m having a persistent issue with my Instagram Business account (@timo.kiwi) connected to ManyChat. The IG account is correctly linked to my Facebook Page in Business Manager. I have full admin rights and all permissions are enabled. ManyChat shows the Instagram channel as connected. I have already refreshed permissions multiple times, reconnected the account, and even removed/re-added ManyChat in Facebook Business Integrations. Problem:Incoming Instagram DMs are visible in the Instagram app, but they do not appear in ManyChat.No conversations are syncing, and no automations or keyword triggers are firing.Even after deleting all contacts and tags in ManyChat, new DMs are still not passed through the API.Interestingly: With some new accounts, I was able to see a timer and could reply via ManyChat. With other accounts (e.g. my wife’s), I only see the conversation in the Instagram app, not in ManyChat – and I cannot reply through ManyChat. It looks like messages are n

Hi. I have set up a basic comment automation to send messages. But when I tried to run it and leave a comment – ​​nothing happened. I have made full access for Manychat but it is not working. Writes 0 runs. Maybe you can help me 

Hello! I set up a conversation starter but i don’t see it in direct messages from another account. menu also don’t work. I don’t see any of those

Hi, I’m sorry I’m sure this is an easy question that has already been answered but I can’t find it… I’m coming to the end of my free Pro trial and I’d like to downgrade to the free plan for the time being. How can I do that? Or is there not a free plan, just a free trial? Thank you!

I just registered for the early bird ticket that's supposed to be $29, but received a receipt showing I was charged $49. And it's impossible to reach anyone from Manychat to help. Please help, Manychat - I literally followed the link in your "24 hours left" email two hours after you sent it.

Hi Everyone!  This is from The Ultimate Breakdown of Jenna Kutcher’s $2 Million Chat Funnel System. How do you add options for people to answer multiple answers from 4 given choices.  Thanks!! 

Meu Manychat hoje parou de receber as DM’s de pessoas que caem na solicitação para mensagem, mais alguem com o mesmo problema?Eu testo da minha conta pessoal chamando minha página e chega normalmente, mas pessoas novas chamando principalmente que caem nas solicitações (pedidos) não chega a mensagem ao Manychat...

Guys, how can i create a long quizz with final result in the end? which actions to use?ALso if i have limited time offer - 1 month, how can i prevent people to get the offer after this time? 1 month since they have started the conversation. I marked them with tag - what is next if is possible?

Hello ManyChat Community,I am trying to trigger a specific block in my Telegram automation flow (tg_welcome) via Make (Integromat). I can get the flow ID and send the flow to a subscriber using the API, but I cannot find the ID of individual blocks within the flow.The problem is that when I open the flow in ManyChat, the block ID is not visible in the address bar or anywhere else in the interface. Because of this, I cannot send a request from Make that targets a specific block — I only know the flow ID.Could someone please advise how to find the ID of a specific block in a Telegram automation flow so that I can trigger it via the API/Make?Thank you in advance for your help! 

yo I am in EU, in italy and it seems tiktok connection is not available in my country yet. I want to understand which countries have tiktok connection at this point

Here’s the note, clean and ready to send: --- Hi [Name], I hope you're well. I'm reaching out for fast, focused help to finish off a critical automation inside my ManyChat workspace. This is part of a larger creative system called CarealotBot, and I need your support to wire one specific flow today. Here’s what I need: Flow Name: Scrollkeeper_MainFlow Tasks to complete: 1. Add Trigger Keywords     - carealotbot     - scrollkeeper     - restart     → Each should start the flow Scrollkeeper_MainFlow 2. Create First Message Block     Message text:     *You’ve entered the Carealot grid.     Choose your scroll. Curriculum unlocked.* 3. Add Buttons to That Message Block     - 🔴 Red Tier — Origin Scroll → Open Website → [insert Red link]     - 🟡 Gold Tier — Ambassador Pack → Open Website → [insert Gold link]     - ⚫ Black Tier — Curriculum Vault → Open Website → [insert Black link] 4. Add Fallback Block     Message text:     *Something broke. The clone will restore you.     Tap below to res

Preciso alterar nome da minha conta mas não aparece opção de edição disponível. 

When people comment the key word on my reels on Instagram, which is 'teach', they get a DM with the links to my products. 2 problems:1 - Instagram hides ALL the key word comments on my reels, they literally just disappear 2 - no one opens my DMs anymore, so I am wondering if they even receive them?Manychat has said the issue is not with them and the automation is working correctly. Please help😪