Ask and troubleshoot

Anyone else having issues with the gallery image sizes on mobile? Usually this happens when a Meta or iphone update happens and we just have to wait it out. Please advise if you have information. I dont want to have to go in and resize all images. 

Oiii percebi que algumas automações estão dando erro. Não estão respondendo aos comentários onde coloco uma palavra "específica" onde posso resolver isso? O que posso fazer? 

Hola a todos, espero que todo esté bien. Tengo una pregunta y una duda. Me gustaría saber si hay alguna manera de seguir los siguientes pasos. Mi cliente espera casi 20.000 clientes potenciales para su negocio B2C, esto en el período de semanas, esto desde las aplicaciones de Google en los anuncios de Facebook, por lo tanto, ya tengo la automatización para el clic del enlace del usuario para los anuncios de Google. Pero viene el siguiente tema, ¿hay alguna forma de que el usuario que está viendo la publicidad del cliente, con solo dejar su comentario como (suscríbeme), y con solo eso se inicie la automatización de muchos chats? Envíale el mensaje en los comentarios (Hola usuario, seguro que te ayudaremos a inscribirte en el evento; consulta tu bandeja de entrada para encontrar el enlace). Con esto, los clie

Hi! I’m running a luggage storage business, and I want customers to transact via the chatbot for the entirety. However the buy button seems to be designed for retail kind of transaction. Is there a way to make it for a service type? Like if a customer wants to store a luggaged sized A by x quantity in y days?

Hi, ManyChat has changed so much since I last used it, but I want to know if I need my own OpenAI API key if I use the ManyChat AI upgrade, and if not, what are the limitations if any? 

I’m using the Last Interaction Whatsapp System field to send it via message to the user: But it is showing the time as if my timezone was UTC+0. It isn’t taking into account my personal timezone at all, which is configured here:  How could I fix this?

Hi,I was trying to integrate Facebook lead forms with ManyChat to send automated WhatsApp messages. The module Create subscriber is running successfully but the problem is that the subscriber ID on the Send a Flow module shows empty.  Can anyone help me to fix this issue? Thanks,Sajith

Não estou conseguindo criar modelos de mensagens e nem automatizar nada, dispara um erro, meu numero esta como desconhecido, alguem pode me ajudar?

Hi Everyone, I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.The data I’m collecting:Frist Name Last Name Email PhoneHas anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.This is the example of an automation:I’ve put the Action on the beginning. Is it in the right place?Many thanks

Bonjour,Je viens de m’apercevoir que j’ai été prélevé 2 fois :le 29/06/25  Le 30/06/25Comment faire pour obtenir une vérification de mon compte et le remboursement; De mon côté il vame falloir vérifier les mois précédentes également.Je vous remercie de votre retour.Cordialement 

Sou novo aqui, tenho dois usuários cadastrados, o meu e de outro atendente. Queria saber se tem jeito de configurar de uma forma que o cliente saiba qual o nome do atendente está conversando com ele no whatsapp. Exemplo: “Atendente Leandro disse:” ou “Conversa transferida para o atendente Junior”

Hi ​@rodrigo_silvano - I am finding that people are not clicking on the “Get Started” button and I don’t want to add another button to create the tagging so that I can create the delay and follow-up. Is there any other way around that? 

A pesar que estan conectadas mis paginas de face no puedo automatizar, no me sale habilitada la opcion solo aparece instagram, ayudenme por favor

Oi, pessoal.Estou tentando enviar um template aprovado para um contato no Chat ao Vivo (WhatsApp), mas aparece esse erro:Message is failed to send, please contact Manychat SupportAlguém sabe como resolver ou já passou por isso?Valeu! 

not sending from automation. How do I fix?  

Hello, i am trying to set up a auto-dm reply once someone comments on a post and it sends different DMs based on whether someone comments 🥵 or 🥶 but it’s not feasible on the quick automation. I have to setup a new sequence but i can’t find the way to set up conditions, need help!

I'm currently using WhatsApp automation and relying on the "last interaction" timestamp to trigger reminder messages. However, I've noticed inconsistent behavior with this parameter — sometimes it successfully triggers the reminder, and other times it doesn't, even when the conditions seem to be met.I'm looking for a more reliable method to trigger reminder messages to customers on WhatsApp, based on the time since their last interaction/message.Specifically, I want to: Detect if a customer hasn't responded within a specific time window (e.g., 12 or 23 hours). Automatically send a friendly follow-up/reminder message if no response was received. Ensure it works consistently, regardless of whether the customer's last message was text, media, or quick reply. Is there a best practice or alternative approach

Algo salió mal con tu tarjeta. Por favor, consulta tu historial de pagos bancarios o vuelve a intentarlo con otra tarjeta. TENGO ESTE PROBLEMA Y MANYCHAT NO BRINDA UN BUE N SOPORTE PARA AYUDAR A RESOLVER LOS PROBLEMAS MANDÉ  CORREOS Y NO RESPONDEN NADA

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?

What's the easiest way to automatically send a Whatapp template from a Albato lead to ManyChat?

hi When a brand‑new WhatsApp contact triggers our automation by sending a massage throught a url , the system sends the intended first message and immediately follows it with an unsolicited message that contains only the character “0”. This extra “0” is not configured anywhere in our flow and does not appear for contacts who have already chatted with us before.

I have this automation set up from a while ago. Keyword is fine, didn’t change it. Refreshed permissions. All of a sudden prospects have not been getting this. how can I fix this?As you can see it’s a simple flow https://www.instagram.com/p/DLuX_V3g1JQ/?igsh=MXQyMnF0enZyOWg0eQ== 

Estou com problemas em salvas as edições que faço no meu fluxograma. Sempre que vou editar alguma informação, essa informação atualizada não é salva e não existe um botão especifico para salvar. como posso proceder?

ayer en mi app de manychat todos los mensajes pasaron a cerrados de manera masiva, y esta un poco bugado, quisiera saber si es algo que actualizaron  o es algo particular en mi cuenta?

¡Hola a todos! Soy nueva en Manychat y ayer lance una automatización, desde la computadora aparece el botón “empezar” pero si intentó escribir desde mi teléfono, no aparece la opción. ¿Alguien sabe por qué o si tengo que moverle algo a manychat para que aparezca en dispositivos moviles?