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I am not able to connect my IG account to Many chats its showing page is already connected what can I do?? 

i need help getting my manychat connected to my facebook ad. anyone can help?!?! can not add manychat as a partner app. 

Hola, estamos teniendo muchas dificultades con mi equipo para realizar seguimiento a las conversaciones ya que los usuarios nos escriben mensajes pero las conversaciones se quedan en la parte de abajo de la lista de chats, no se suben en la lista hasta que un asesor no responde y esto genera que se queden chats sin responder en la cola del listado… alguien sabe como podemos configurar esta funcionalidad para que opere como Whatsapp o cualquier aplicación de mensajería que sube en la lista de conversaciones los chats que reciben un mensaje. Agradezco su colaboración o ideas, esto nos esta afectando mucho nuestra operación!

Minha automação parou de funcionar a mais de 10 horas e até agora nada .suporte não responde.

Hello ManyChat Team, I’d like to kindly request that the JSON Flow Import/Export feature be enabled on my account.I’m managing flows externally and need this feature to streamline development.Please let me know if any action is needed on my end.Thank you for your help!

I hope you are all doing well. I’m working on integrating ManyChat with our Facebook Lead Ads. Facebook’s lead ads can automatically open Messenger and pass along the form data, and I’d like ManyChat to send an instant reply as soon as Messenger opens.Additionally, we market to English, Spanish, and Portuguese speakers, so I need the bot to detect a user’s language and send the appropriate response in one of those three languages.Could you let me know if this setup is possible, and—if so—what steps we should take to configure it?Thank you for your help!

  Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Mohammad

Hi,after a sequence , where users don't buy and the 24h windows is ended, is it possibile to send/automate a msg template (paid of course) for retarget him?I'd like to insert the retargeting msg template at the end of this sequence can I also IE send a small amount of msg template? or do I need thousands? PLS NOTE:never used msg template, yet. Thanks in advance!

Hi Manychat Support Team,I'm experiencing an issue with the broadcast feature. Although I set up the message with an image included, when the broadcast is sent out, the image does not appear. Only the text is delivered to recipients, and the image is completely missing.I've double-checked the setup and even attached a screenshot for reference (see below), but the problem persists.Could you please help me resolve this issue? Thank you in advance! 

Gostaria de saber quais métricas é possível exportar com o manychat.Em especial, preciso saber se é possível exportar dados sobre:O número total de pessoa que foram atendidas pelo bot;A performance de interações;A quantidade de novos clientes/contatos que chegaram através da automação. 

Hi All, I’ve created lots of automatons in the past but adding a new one today (Ive created new and copied a previous one, I know it’s probably not the best way but has always worked before) and neither are generating replies in the comments or DM’s. I’ve had a few comments of the key word which aren’t even showing in the many chat data for the automation.  Any ideas?  

Hello Dear CommunityDo someone can help me with advice? I have set simple workflow for wpp. But it doesn’t work at all, i have 2 triggers just keywords and wpp link, non of them are working(May be somebody knows what is the problem?  

Estoy trabajando con una cuenta muy grande que comparte mis reels.Esta cuenta grande publica mis reels y los comparte conmigo.El texto es mío y tengo una automatización, pero no funciona la automatización de manychat.Sabéis si hay alguna manera? Gracias!Ana 

Im added to a clients account as an editor. The client is showing me screenshots that his instagram account is connected but on my side it shows no instagram account is connected and there are no recent messages in the inbox. Could this be because im an editor and need to be changed to admin? Or maybe he didnt add me to the right account? Any help is greatly appreciated. ThanksP.s this is a pro plan

Hey everyone, my trigger “User Clicks a CTWA Ad (Click-toWhatsApp Ad)” is not working. My facebook account have access to all ads, but only some ads appear, and not what I need

Hey everyone, my client's Instagram account isn't working correctly. Whenever someone tries to follow him, they're met with an "unexpected error occurred" message. Photo included. This started after I reconnected ManyChat to his Instagram account. Ever since, nobody has been able to follow him.And help is appreciated!

Hey everyone! I’m trying to set up tailored auto-replies per ad using ManyChat’s Facebook Comments Growth Tool.But when I go to select a “Promoted Post,” it only shows my organic Facebook posts, not the actual ad posts I created in Ads Manager.Even when I try to enter the Ad ID manually, it doesn’t recognize it.My goal is to have different auto-replies for each ad (based on product, price, etc.), but using “All Posts” sends the same message across all ads — which I want to avoid.➡️ Is there any workaround to target specific ad posts from Ads Manager in ManyChat?

Hi, I want to understand if this is possibile.I want to launch a reel from my Meta Business Manager, but i don’t want to post the reel on my instagram feed. Can I set an automation from manychat linking the reel I am using for my ads without posting it on my feed? If yes, how can i do it?I want to automate links in DM after someone writes a comment.Thank you so much for the help anyways

Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you 

Descripción del problema Flujo activado en preview: En la prueba interna (preview), el bot responde correctamente y muestra todos los mensajes y botones en orden. En el anuncio real: Se muestra la primera pantalla con el mensaje y el botón “Realizar pedido”. Al hacer clic en “Realizar pedido”, la automatización no avanza al segundo mensaje ni ejecuta la acción conectada. Conexiones ya establecidas: El anuncio está vinculado a la cuenta de Meta Business. La integración con la zona de AppPartner está habilitada. El primer botón (“Realizar pedido”) tiene asignada la acción en inglés y posterior conexión al siguiente mensaje///// y  también tengo una copia del flujo sin la acción pasando directo al segundo mensaje mensaje.   Pasos ya

Hey everyone!I want to set up a fully functional comment-to-DM automation on Instagr@m with a lead qualification flow using Manychat. After capturing the user’s name and phone number, I want to know:Can I automatically send them a message or flow on Whatsapp via Manychat once they’re qualified?Basically, I’m trying to move a lead from IG to WhatsAppAnyone done this before or know if it’s possible?Thanks!

HIMSG apart, (It doesn’t matter) in a chatbot I've on my Whatsapp, I got this button: INVITE YOUR CONTACTS.Do you know how create this button? This would be VERY USEFULL!Thank

 Hi ManyChat Community,I'm facing an issue with Custom Fields in ManyChat. Previously, we had "Custom Fields" where I could set a condition with a Custom Field, an Operation, and a Value (e.g., Custom Field + Operation + Value). Now, it seems to have changed to "User Custom Field" with only Tag and Value options, and I can no longer set specific conditions like before.I need this functionality for a quiz where I calculate scores based on user answers. I want to sum up the responses and store the final score in a Custom Field. Additionally, I collect user data (e.g., name) before the quiz starts, and I need to export the quiz results, including the score, to Google Sheets under the same name as the user who completed the quiz.1. How can I restore or replicate the old Custom Field setup (Custom Field + Operation + Value) to sum quiz answers?2. What's the best way to export the quiz score and user data (e.g., name) to Google Sheets, ensuring the score

Hello,I want to do an automation based on when a user LIKES a post. Is it possible? Should I use the trigger “User clicks on IG Ad”?Thanks!

Estoy intentando programar mis automatizaciones para WhatsApp, sin embargo no contesta de forma automática y en el chat en vivo tampoco me deja mandar mensajes.. Tengo saldo en la cuenta y mi perfil ya esta verificado. ¿Algun consejo?