Ask the community

I would like to send content to user in this way:day 1: user subscribed to my TG channel and received welcome messageday 2: I send user lecture 1 at specific time (e.g. 19:30 in the evening)day 3: I send user lecture 2 at specific time (at 19:30 in the evening again)ets.How to setup Smart Delay to have this delay (between day 1 and day 2) if I don’t know then in day 1 user actually subscribe to my TG channel? If I use standard 1 day delay and user subscribed e.g. at 13:45 then with 1 day delay the lecture 2 will be send at 13:45 at day 2 but I want to send at 19:30

How can I remove or disable the 'Book Now' button in Facebook Messenger?

I can't get this button to go away in messenger.Can anyone help me remove this from my messenger? 

Hello,I remixed a REEL, but the automation does not work.Any suggestions?Thanks,Denis

Hi, I signed up for Manychat last week, but I cannot find any email from Manychat to be able to verify my email with the code in order to proceed with my automation campaign. Please help! Perhaps I accidentally set it up with a wrong or misspelled email, but I cannot find my account info in settings to verify which email I used to set it up.

When trying to automate a message to IG stories replys, the stories don’t appear when they are a repost story. Does anybody knows why? 

I am having a problem about manychat automation is sending double messages to customer.So basically  if a lead sent us a keyword I can see in the manychat live chat, the lead’s message seems like he sent the message for two times which is actually only one time when check instagram, that’s why the chatbot triggers two times.Has anybody had this issue?

Update Oct 11: This issue has been resolved Hi Manychat family!  We’ve identified an issue on Meta’s side that’s preventing Quick Replies from showing up in Direct Messages (DM) sent as comment replies on both iOS and Android devices. The good news is that Quick Replies in regular messages are working just fine. Meta’s team is actively investigating, and we’re keeping a close eye on the situation. We’ll update you as soon as we have more information. Thank you for your patience!

Hey, i’m going mad… Hope anyone can help. My automations start giving multiple responses to the Leads.Event the ones I created a year ago now not only send the message once, but 2-3 sometimes 4 times. It’s ridiculous and I dont know what to do. This caused to drop the engagement by miles and right now I think about stop using Manychat altogether!Anyone experiencing the same problems`? I could not find anything in the Q&A or Troubleshooting …Maybe someone from the Manychat Team can see into this :(

Hi guys so this is a long shot and a pretty specific issue that is most likely only going to be resolved with the help of someone from the Make team, now I have set up a scenario (on make) where I want to send a text message to a user during an AI assistant-generated call, a program called Vapi sends the data through my Webhook URL during the call and I use make to use that information to create a new subscriber ID after the user has given consent. On make it says that the phone number field isn’t filled out (in the screenshot). Now I know it is a chance in a million that anyone has ran into and resolved this exact issue but does Anyone have any advice or has had issues with creating subscriber ID’s before and may know what to do from here? Thankyou.  (btw its 100% not a data formatting issue, hence the text parser and GPT steps to make sure)

I have a comment automation set up to send a direct message on Instagram when someone comments me on a post. However, it’s triggering even when me is part of a word (such as saME). Is there a way to fix this or I just need to remove the keyword from the automation? 

In ManyChat, is there a way to present users with a list of several options to choose from (similar to how Chatfuel does here: https://docs.chatfuel.com/en/articles/7916889-whatsapp-list-message)? The normal WhatsApp button questions are limited to 3 (and our use case requires us to present the user with 6 to 8 options to choose from). 

Hello,I am trying to make a Quiz on Facebook-Messsenger via AD.Last year I was using Json.This year it does not work anymore.The AD-Trigger works, but somehow the chat flow does not work anymore.Also I cannot test the AD in the Mobile feed.Can someone help? Or has a idea what I can do?

I have collected over 16,000 emails and names in DM - through IG comment reply. When I export the list, the csv is empty. I have tried everything. I require urgent help, this is really stopping my business from progressing. 16,000 contacts! PLEASE SOMEBODY HELP.

Does ManyChat offer a discount membership price for nonprofit organizations? We are a 501(c)(3) national non-profit organization dedicated solely to empowering young people who stutter and their families.  

Hello! As of now, when people reply i don't see their messages in telegram but just in the manychat dahsboard.How can i see the chats within my telegram? 

I’m trying to integrate Manychat to Make but nothing works. I got the API Key in MC, connected it in Make and it shows everything ok in it. But when i look in MC, nothing happens. There’s no Make option in trigger, actions, anywhere. I tried to refresh API key, tried everything but nothing works.   I was facing this problem in my account that i paid for PRO, so i created a new account and had the same problem.Need help urgent in it.  

Good day, I ran an automation on my newest Instagram post. The comments showed a comment count of 11 however, when I click, I can only see five I thave subsequently removed the post because I don’t want it to look faulty please help ASAP

Pessoal, alguém pode me dizer se o webhook nativo com a hotmart funciona? Estou a dias tentando e apesar de conectar credenciais e webhook corretamente e o evento ser enviado para o Manychat, ele não dispara as mensagens de forma alguma.  Caso tenha que fazer com o Make ou Zapier, como vocês fazem? visto que para disparar o contato precisa estar na base do Many, então eu teria que colocar algo para primeiro capturar e colocar esse contato em uma tag para depois disparar. HELP ME kk

Good day, everyone. I encountered a problem while using AI Step in the evening. Does anyone know how I can give a task or a example flow to AI Step to stop in the morning? I already used a condition for a task to proceed to the next step flow, but it doesn’t work. Thank you!

Hi Manychat Community,I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:Current Setup:I have 4000 contacts with Tag X I'm trying to add Tag Y to all these contacts Tag Y is set up to trigger an automation flow The automation flow makes a POST request to an external webhookThe Issue:When adding Tag Y to these 4000 contacts, the webhook trigger is not firing No data is being sent to the external webhook The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individuallyWhat I've Already Checked:The automation flow is published and active The webhook URL is correct The trigger is properly connected to Tag Y Individual contact tests work fineQuestions:Could this be a rate limiting issue? Are there specifi

I have added a subscription list request from the the Messenger list to one of my flows. All of a sudden, the ‘Get updates’is not showing when sending messages. I have tried creating new subscription requests and I have checked that I am sending these to new people who have never been sent one before but the ‘Get Updates’ button is still not showing

Hi,  I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help? 

Hola! Mi nombre es Alan, de la provincia de Córdoba en Argentina. Quisiera saber si hay gente del rubro hotelero que pueda compartir su experiencia conmigo aplicando la IA tanto en el canal de IG como WSP, y si este ultimo tiene alguna contra o son todos pro.Desde ya agradezco su colaboración con este servidor que con tantas multiples tareas para realizar en el operativo diario no da a basto con todo ja. Muchas gracias! Saludos cordiales

Hi Community!We need to collect information from players; their game number consists of 9 digits. The task is: how to phrase the requirement so that the bot asks for exactly 9 digits? If the user enters fewer or more than 9 digits, the bot should prompt them to enter a 9-digit game account number.