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4 days ago

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3964 Topics

WhatsApp - comment on thread between the team

Hello! We’re looking to move over to Manychat from our current provider for WhatsApp.Currently, when a new WhatsApp comes in or is created it creates a new ticket / conversation. In the ticket between our team we can add comments to the the ticket (not seen by the end user) and we can also @ mention team members in the thread (see example image).When the new conversation is received this is into an inbox where an owner can be assigned.Does Manychat work on the same behaviour? I’ve tried looking for videos of how things feel etc but can’t find anything.

210

11 months ago

midlife thriving

asked in General Q&A

IG account getting flagged for automation

I have a very basic response to a keyword and then a DM that delivers the info. Every time I turn this on, the volume on my account gets it flagged by IG for using automation as the rate the comments come is very rapid. Is there a way to slow this down or make it work with a larger account? If not I will have to cancel my subscription 😓

Quiz where answers give points to multiple results

Hi!I just set up a quiz, but when I get to the last step the results don’t show up. What am I doing wrong? This is the link to the automation: https://manychat.com/flowPlayerPage?share_hash=526033_647ff1cd25a6e0181c905a7a4745d25f11abea5e Thanks for your help!

191

11 months ago

EugenGUp-and-Comer

asked in General Q&A

How to tracking conversions?

Hey guys, I want to track conversion events. E.g. a person is clicking on the button in the conversation and is on the landing page, subscribes, but don’t join the webinar.How I can do this?As I understood the pixel is not working anymore? I have to do this through Meta Business Manager? There I get “invalid credentials”, but I follow the manychat tutorial and copy the right token and ID out of meta BM…Can you please help me out here?

disconnect instagram to replace

I connected my backup instagram account,and want to delete to use manychat on my main account.(both are on same credentials) but can’t find where to do that. In channels or settings there’s no option to disconnect. so annoying!! any help will be appreciated thanks!

1670

11 months ago

CJ EATSUp-and-Comer

asked in General Q&A

Instagram Automations stopped working?

Are Instagram automations down for anyone else? I posted on IG Reels today like normal (I’ve been using Manychat for about 2 weeks with no issues), and today the DMs were not triggering.Is anyone else having issues with Manychat today?

Can’t set up campain!

I joined the other day and I have loved the “set up campaign” for my Instagram posts. I create teacher resources and setting this automatic response, with the link to the resource, has saved me hours. I tried setting more up today and was able to do a handful and then it started saying I need “pro features”. Is there a limit to how many campaigns I can set up on the free account!?

270

11 months ago

kylechanfxUp-and-Comer

asked in General Q&A

Need help with ManyChat setup

Hello! Would a support member or a community member be kind enough to hop on a call to help me setup the automations on Manychat? Right now I’m doing this script:Comment “word” for resource!They comment then get the resource, but then that’s all that happens. I want to create an automation that will followup with these leads even AFTER I send the resource so I can ultimately convert them to paying customers or at least join my community to potentially convert later. It would also be cool if Manychat allows me to do automated replies to common questions which I would love to setup as well. I get the question of “how do I start day trading” very often. I would love to learn more about the capabilities of manychat on a call and I appreciate your help.

Manychat AI affliate earnings

Do I receive additional affiliate earnings if the person I’ve referred subscribes to Manychat AI?

Delay on comment and DM

Hi guys!Just set up my first automation and it works as planned.It’s an automation to send a DM when a user comments a trigger word.But, is there a way to make it not look so “robotic” by setting a delay in both the comment reply and the DM? Like a few minutes after would be great.

1171

11 months ago

Riel le RouxUp-and-Comer

asked in General Q&A

Sending a support message to clients without useing template

Good day,We do fibre support and I need to contact clients to request different information, is there a way to contact them without send a template and then asking what you need ?Kind regards

242

11 months ago

Carlos WilliamUp-and-Comer

asked in General Q&A

Help Many Chat send auto message

My Many Chat account run k automation proper working but i use booking a call button and link booking calendar attaced look like “https://www.coreglobalcredit.com/booking” and then same time 1 another message send look like “Book a Call: https://www.coreglobalcredit.com/booking If you are interested in our 4 Day Deletion Hack ebook click here: https://www.coreglobalcredit.com/ebook”please check my this workflow name “3 favorite credit dispute letters New Worflow” and let me know.

230

11 months ago

sf3636Up-and-Comer

asked in General Q&A

Trigger "Adding Tag" is not working for automation

I went to the contact that I wanted to trigger the automation for and added the tag (the automation is public and the trigger is set to “on”) but the Instagram DM which is the next step in the automation after tag is added is not sending. Any advice?

Bom dia,Como fazer uma automação para quem entrar em meu grupo receber uma mensagem de boas vindas aqui pelo número da API OFICIAL.

Problems with permission and automation

Hello eveyrone,I renewed my subscription after a year and now I am seeing “Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.”. When I press “Refresh Permissions” the initial warning text still stays and down below of that warning text the new text appears “The page connection was successfully reloaded”. My automation or anything is still not working, not seeing the “Get started” text, etc. What should i do, i want my automation to be started ASAP.

How to send WhatsApp messages via APIs

helloi am creating a scenario in make in which i want to send a whatsapp api template by means of a flow but it is not possible. Does anyone have the solutionthanks

an official app on the App Store for download?

Do you have an official app on the App Store for download?

Hello, is it possible for it to respond to people who send us reels videos, just like it replies to people who respond to stories? Currently, it only replies when they leave comments.

Automation to each post

Before I go PRO I would like to know if it’s possible to have automation to every post.For instance I have a recipe site and when I want to add an automation for each post where a user comments “Recipe” and get’s a DM with the specific link to that recipe on my website.Is it possible to have the same trigger word, so that it’s connected to all different posts`?

Can't connect my manychat to Facebook Ad

Hi! I can’t connect my manychat to my Facebook Ads. This is ridiculous. I can’t even copy a JSON CODE.Please help!

1074

11 months ago

jakelinealmeidalidsChannel Explorer

asked in General Q&A

Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp

Olá equipe ManyChat, Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp Business. Esse WhatsApp e PARA RECEBER APENAS PESSOAS QUE VEM DOS ANUNCIOS DO FACEBOOK DIREITO PARA WHATSAPPPDe acordo com as diretrizes do WhatsApp, as mensagens iniciais que resultam de cliques em anúncios do Facebook não devem ser cobradas e não devem ser incluídas nas minhas 1000 conversas gratuitas mensais, pois já paguei pelo anúncio e tenho uma janela de 72 horas para responder sem incorrer em cobranças adicionais.No entanto, observei que essas conversas estão sendo incluídas nas minhas 1000 conversas gratuitas, o que não acontecia anteriormente quando eu usava o Multi360. Como resultado, estou sendo cobrado por essas conversas indevidamente. Além disso, estou ciente de que, após essas 1000 conversas gratuitas, pago $15 por 500 conversas adicionais, conforme o plano do ManyChat.Estou enfrentando um problema com a f

260

11 months ago

VoximetaUp-and-Comer

asked in General Q&A

Can't Connect my instagram account.

I’m trying to join Manychat, but i really can’t connect my instagram account. In order to join, i need to also select my facebook, but it doesn’t find the page. If it doesn’t find the page, manychat ask if he should create it. When i press ok, the messagge “Something went wrong.” Pops up. I really don’t know i watched every tutorial but nothing can help me.

Error {{cuf_11269645}}

I solved this error. In case someone is looking for a fix, the issue could be the following:Your chatgpt need credit to fuel the responses. (Check in settings > logs) for external links: Double check the JsonPath ( (Check in settings > logs)

1340

11 months ago

mareks.mediaUp-and-Comer

asked in General Q&A

ineligible to grant messaging API permissions

Hello Team,I use manychat for some months now, and last Friday I had to change the connected Facebook page from my Instagram page to another, which was also in another Business Manager.After that I cannot connect to Manychat anymore, I always get this error: The following Pages are ineligible to grant messaging API permissions After talking to Meta Support the told me there is no restriction on my Facebook nor Instagram Page and the problem is on Manychat side. Does anyone know a fix to that?

1540

11 months ago

andremouraChat Surfer

asked in General Q&A

Keyword as a variable

Hey.I would like to use the keyword that trigger an automation flow but I also want this keyword to be stored as a user variable. Is it possible?thanks! :-)Andre

281

11 months ago

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