Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3710 Topics
Marash
MarashUp-and-Comer
asked in General Q&A
IT DOES NOT APPEAR MY INSTAGRAM ACCOUNT TO BE CONNECTED

Hello everyone, here Marash!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect with the facebook botton and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks,Marash

1968
Marash
Mommys Inbox
Mommys Inbox
asked in General Q&A
Signup Help: Can not start over with a new account.

HELP! I changed my account sign up to an Instagram business account, but it is not connected to a Facebook Business page.  I removed ManyChat from the integrations in Facebook, but I can not remove it in ManyChat. Now, I am unable to complete the sign up process in ManyChat. I can not set up templates NOR sign out of It to start over.  Please help.

230
Mommys Inbox
Ljubs
Ljubs
asked in General Q&A
How to create unique Automations for pre-scheduled posts

Hi there,I am trying to decide whether Manychat will be helpful to my business or not, and I'm confused by something in the automation sequencing.The main feature I am interested in is sending people direct messages when they comment on a post. When setting up the automations, there are three options for this:  Specific Post or Reel, All Posts or Reels, and Next Post or Reel.We pre-schedule all of our social media content...so if I am trying to create this automation for all of them, I assume I would pick All Posts or Reels.My question is:  How does Manychat work when multiple posts are using the same automation?Let's say my automation for all Posts and Reels is set to send people a message when they say "Myco" (our brand name), and there are 10 posts that have went out recently that this automation applies to.If I want to send them specific resources depending on the post they comment "Myco" on, how would that work? For example, on one post they comment on I want to send them a link t

7591
Kim and Kalee
ZAKA
ZAKA
asked in General Q&A
Hey, I'm trying to Import my Contacts from a CSV to many Chat & the issue is ManyChat wont recognize the Phone numbers on my list thus I'm not able to Map them to system.

Hey, I'm trying to Import my Contacts from a CSV to ManyChat & the issue is ManyChat wont recognize the Phone numbers on my list thus I'm not able to map them to the system. Everything else is mappable except the phone numbers. Most of my contacts are Lebanese so the number format is as follows (+96170000000)How can I resolve this issue?

490
ZAKA
gclane
gclane
asked in General Q&A
Help with Automation

I used the guide to create the automation.  I went LIVE this morning and it is not working on Instagram.  It leaves a message but doesn’t send the link that it is supposed to send.  Anyone have any ideas.  Frustrated!

70
gclane
socielevate
socielevate
asked in General Q&A
Export Manychat contacts to Klaviyo via CSV file.

Hey everyone, could anyone give me guidance on how to export my subscribed Manychat contacts to Klaviyo via a CSV  file with the following fields:First NameLast NameEmail

1751
Gustavo Boregio
Gonzalo Forero
Gonzalo Forero
asked in General Q&A
Customer Base Upload Incomplete

Im trying to upload a customer base to manychat, but this message appears “0 users created, 26 users updated, 1,333 users ignored”. Do you guys know why it is ignoring most of my users? Ive done thisplenty of times with other account and never had this problem.

201
Waynem13
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram chat history export with automation

I need to take chat history after automation finished. I will use the lead system of pipedrive. How can I export chats and when I use webhook to export datas and informations, where do I find chat history in POST request ( or can I do this with new custom fields, if it is like; How can I trigger all messages ?

530
O
gamb3no
gamb3no
asked in General Q&A
Facebook Page Isn't Available Right Now

One of my users is getting the error “[FACEBOOK PAGE] isn’t available right now” when trying to start a flow within Facebook Messenger. They are using an Android device btw.Any help here is much appreciated.

861
Gustavo Boregio
ameli
ameliUp-and-Comer
asked in General Q&A
note the automation will not work if you boost this post or reel

when this is appear.how can i do?

310
ameli
chanUhome
chanUhome
asked in General Q&A
Note the automation will not work if you boost this Post or Reel.

4월 4일 매니챗 프로 결제가 진행 되었는데 릴스 자동화 오류가 나타나며 Note the automation will not work if you boost this Post or Reel라는 오류가 발생됩니다

1952
ameli
Elite Business Empire
Elite Business Empire
asked in General Q&A
newbie

I created my account verified my email & all that now I want to upgrade the issue is I am now having it wants another verification code but it's not sending it and when I try to resend the code it says that this email us used by another account already when i am currently logged in?  Thoughts?

160
Elite Business Empire
Habibatullah
Habibatullah
asked in General Q&A
new hear and finding hars to navigate

NEW HERE* I’ve always had many chat but recently joined pro  considering the upgrade with AI and everything but I’m stuck! I need help 

50
Habibatullah
RodFpr
RodFprUp-and-Comer
asked in General Q&A
Shopify Order Confirmation

Is there any way to be able to send an order confirmation in Automated by whatsapp once an order is generated in shopify? I know it is discontinued but I don't know if it is possible with zapier or make.

1526
Gustavo Boregio
N.y
N.yUp-and-Comer
asked in General Q&A
Conversion in WhatsApp chat on the website and what is the source of the traffic

Hello everyone,I would greatly appreciate the knowledge of anyone who has succeeded in understanding this.The question is as follows:A customer enters my WA bot on the website and performs a conversion.How can I determine the source of the user’s traffic?Did they arrive at the site from a paid promotion on Google or from an organic post on Facebook before the conversion?Thank you  :) 

501
fcsoares86
Leticiabg
Leticiabg
asked in General Q&A
Update manychat contact information using a resquest method

Hello!I’ve tring to send some data to update a custom filed in Manychat contact but I could not find way to do it.I tried use a GET and POST method, I could create a subscried but  not update the contact. Tring to use the  GET method I realised that the GET method does not bring me the complete data and the POST method to update ou set a custom field need a subscried_id field to update.I need find a way to get manychats subscribed_id to update the contact informationSomebody could help me?

491
Gustavo Boregio
sarah999
sarah999
asked in General Q&A
Does updating an existing automation trigger messages to past contacts?

I’m new to manychat and have created a simple keyword triggered Instagram message to deliver a lead magnet. The automation has been running, but my question is now I’ve just added a smart delay followup message. So will the contacts that were in the automation from before receive the followup message? Or will the followup only be sent to those who trigger the automation after the update was published? 

421
Gustavo Boregio
MikeyMiami
MikeyMiamiChat Surfer
posted in General Q&A
Instagram Automations/Live Chat Outage Updates?

Wanted to start this thread here to post any updates as it seems there is a widespread outage for a large amount of users involving their Instagram Automations not being triggered, and also the Live Chat section not populating when receiving inbound messages.If you’re also experiencing any type of issue with automations not working, etc. please reply to this thread...Notes:Seems the problem began on May 30th, 2024, sometime between 6-11pmEST. I currently have no updates after checking Meta/Instagram Server/API Status updates pages, as well as the ManyChat status page. Last time I checked was 9:54amEST, May 31st. 

542
MikeyMiami
alyonaigoren789
alyonaigoren789Up-and-Comer
asked in General Q&A
Не работает

13 часов чатбот уже не работает. У кого-то есть такая же проблема?

1742
alyonaigoren789
damz34
damz34Up-and-Comer
asked in General Q&A
Manychat and Go high level to be able to Add "client" TAG when people pay on stripe

Hello, hope you are well.How can i use Manychat and Go high level to be able to Add "client" TAG when people pay on stripe. The goal is to be able to add a “client” tag in manychat and stop automation for people who buy mu product on my website (Go high Level CRM) thank you,Damien

483
Gustavo Boregio
PelePele
PelePele
asked in General Q&A
Can I send many photo in one message with flow

Can I send many photo in one message with flow like below picture ?   

320
PelePele
darryn.james
darryn.james
asked in General Q&A
Instagram automation not trigger with ad click on Boosted post?

Hi im new to many chat. i setup an automation to trigger if someone clicked on an ad, the ad is a boosted post and it is not working ? can someone assist ?  

370
darryn.james
Silk Skin Co
Silk Skin CoUp-and-Comer
asked in General Q&A
Any Comment Flow - How to Limit Multiple Messages

Hello,I have successfully set up my any comment flow for my posts, but how do I change the settings to limit how many responses someone gets so if they comment and engage with a lot of my content they wont be sent the same message over and over again? Is there a way to put a delay so that it only sends if they have not engaged after 24-48 hours or something like that? Thanks in advance :)

1263
Silk Skin Co
ScubaPetMom
ScubaPetMom
asked in General Q&A
Existing Facebook Leads Ad

I’m new.  I have an existing Facebook leads ad that I run off and on for about a year.  Can I create a Manychat flow to help with it or do I need to start a new ad and use a traffic or engagement type of ad for it?

140
ScubaPetMom
O
oguzhanzenginChat Surfer
asked in General Q&A
How can I do Instagram chat history exporting automatically with automation?

I need to take chat history after automation finished. I will use the lead system of pipedrive. How can I export chats and when I use webhook to export datas and informations, where do I find chat history in POST request ( or can I do this with new custom fields, if it is like; How can I trigger all messages?

1450
O
Community Terms & ConditionsCookie settings