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3966 Topics
Berdine
BerdineUp-and-Comer
asked in General Q&A
Messages are cut off

Hey guys,My messages are cut of. In some automations everyting is going great. And in some automations all the messages are cut of in the Instagram DM's. Today I made an automation wich it works for a part; the buttons are there, the start of the massage also, but the end of the message not. In Manychat Live Chat, it looks like as if the whole message is sent.But in the Instagram app, in the DM's, a piece of text is not present.I also asked the reciever if the got the whole message, and they didnt.Can someone help and tell me how to fix it?I dont use the Pro version yet.Have a nice day,Berdine

151017
woowcanada
frenchinplainsight
frenchinplainsightChat Surfer
asked in General Q&A
Subscription cancelled. Pro option missing?

I logged in today to see that my Pro subscription had “expired” and when I click Renew, I don’t see “Free”, “Pro”, or “Premium” as is on the sales page, but now “Marketing Automation” for 45 a month.Have the pricing models changed but not been announced publicly? Or can I get back tot he 15 per month “Pro” plan?

361
frenchinplainsight
savejondalar
savejondalar
asked in General Q&A
Instagram DM Automation Glitch

I have set an automation to reply to certain DMs and as you can see in the image, it works. The only problem was that it didn't send the complete message, it cuts it off with an ellipsis. Does anyone know how to fix it?

700
savejondalar
Annunziata
Annunziata
asked in General Q&A
Disconnect an Instagram from one account and connect it to another one

Hi, guys.Here you have a sad history, and I would love it if you could help me to turn it into a happy one.We lose access to our Facebook account connected to Many chat (everything because Facebook never sends us the double authentication code).So we have to create a new Facebook account and connect it to Many chat (thank God our business sells the majority on Instagram, so a new Facebook account wasn't so bad).Where is the tragedy?Now we can not connect the new Many chat account (with the new Facebook) to our Instagram, because it kept getting caught in the old Many chat account that kept getting caught with the old Facebook account  (I'm not crying, but I could)So I would like you to help me connect our business Instagram account to Many Chat, please. If you have any similar experience or suggestion, I would love to read it.

1770
Annunziata
sassy you
sassy you
asked in General Q&A
Do I have to have a photo for my links to work

HI, I am new and have a couple of questions?   Do I need to have a photo for my comment work to work?  Right now I am posting a story first and then coming back to manychat and add the photo or video and then posting to instagram  Can I use the work “shop” on all my post.I have watched many videos and can’t get into a good rhythm with this thank you - Lisa 

70
sassy you
joziel
jozielUp-and-Comer
asked in General Q&A
SOBRE CONTAS NO MANY E PERFIL DO INSTA

gente, uma dúvida, posso usar vários perfis do insta numa conta só do manychat ou tenho que criar uma conta pra cada perfil?

1121
Gustavo Boregio
iamtami
iamtamiUp-and-Comer
asked in General Q&A
Can you differ between a follower and a non-follower?

Hi, when someone comments on my reel the word X- he gets a link to a site Y. I want to automatically check if this person is a follower or not, and if not - to write “oh no, it seems that you don’t follow me. kindly follow & I’ll send you the link”. How can I do that?

1652
iamtami
Samuel
Samuel
asked in General Q&A
Collaboration Post

Hello it's possible to set up automatization on comments in Collaboration post ? Thank you for your answers.

530
Samuel
VinicyusMelo
VinicyusMelo
asked in General Q&A
Looking for a CRM to help support team

Hey there, We run some automations using Manychat, and we have a support team that answering the conversations and helping users. I'm looking for a CRM or platform that organizes and facilitates the handling of these conversations for our support team. Any ideas or recommendations are welcome. Best regards.  

110
VinicyusMelo
cookerybliss
cookerybliss
asked in General Q&A
old chats

why i am seeing old chats that are not available on facebook or instagram? I want to remove it how can i do?

60
cookerybliss
JamieLeeOlivero
JamieLeeOlivero
asked in General Q&A
Message not showing up in automation

Hello! I'm hoping someone can help me out with this issue I'm having.  so I set up my auctions and they work, someone comments on my video and they get the DM automation with an external link… BUT the actual message inside the automation that I set up doesn't show up.  I've attached an image so you know what I mean. Below the “Hi🙋🏽‍♂️” there's more text before the button, but it's not showing.  Anyone else have this issue?Jamie. 

870
JamieLeeOlivero
Gizem
GizemUp-and-Comer
asked in General Q&A
Send message not complete

Hello,my “Send Message” on Instagram ist not complete. Only Hi “Full Name” will be send, but not all the Text. Can anybody help me please? Why ist it so? Thanks !   

462
Gizem
thefemalefoundercollective
thefemalefoundercollective
asked in General Q&A
HubSpot Lists

We were able to connect our Hubspot account to add new users to our emails list, however- we can’t seem to figure out how to create multiple lists to send new users to when we want to activate on different campaigns (example, our current campaign adds users to our general email newsletter, but we might want to create new lists for singular promos or giveaways). Does anyone have insights on if this is possible or how to go about it? Thanks!

80
thefemalefoundercollective
Niamh
Niamh
asked in General Q&A
Comment Trigger

Hi, Can anyone tell me is there a limit the to number of comments a trigger will respond to before it stops. We had a post that did extremely well with over 400 comments but the trigger seems to have stopped working once it hit about 300 comments on the post. Any help appreciated.

240
Niamh
joziel
jozielUp-and-Comer
asked in General Q&A
não entrega toda a mensagem

meu manychat não está mostrando toda a mensagem ao cliente, ele mostra uma parte apenas da mensagem, olhem o anexo pra vco~es verem, alguem pode por favor me ajudar? 

785
Gustavo Boregio
Vivian Kuo
Vivian KuoUp-and-Comer
asked in General Q&A
Instagram Automations stopped working?

When users comment on my post or reels, I can’t send the whole message to them.It just shows up as the first line and the link. 

1064
Vivian Kuo
growth-unhacked
growth-unhacked
asked in General Q&A
How to create a widget for Web

I understand I can create a widget for my web that opens on Meta Messenger. Where in my Manychat dashboard can I find this option? I can see the chatbot and widget in settings, but not an option to create  one. 

6091
Gustavo Boregio
Natascha
Natascha
asked in General Q&A
Turn off instagram automation

Hello everyone,I have set up an automation on Manychat so that Dms on Instagram are answered automatically. But the answer will be given to every further message, even if we are already actively in contact. I want to turn off the automation and don't know how. Can someone help me?Thank you and best regards Natasha//Hallo zusammen,ich habe bei Manychat eine Automatisierung eingerichtet, dass Dms bei Instagram automatisch beantwortet werden. Aber die Antwort erfolgt auf jede weitere Nachricht, auch wenn wir bereits aktiv im Kontakt sind. Ich möchte die Automatisierung abstellen und weiß nicht wie. Kann mir jemand helfen?danke und liebe Grüße Natascha  

1360
Natascha
lin
lin
asked in General Q&A
autodistribution of leads does not work

I cannot configure auto-distribution of leads between managers, everything is configured as specified but it does not work correctly, what is the problem?

50
lin
Azimbek
Azimbek
asked in General Q&A
My messages are sent as abbreviations, what should I do?

 

272
Raquel C
Manychat Team Member
Sonya Maree Kok
Sonya Maree KokUp-and-Comer
asked in General Q&A
How do you stop a subscription to an account you no longer have access too.

Hi therew I am having issues with accessing my old account as I had to start a new facebook and instagram account. I basically created a new account so I could resolve my old account. I’m still being charged a mthly fee and can’t stop it. I also invested thousands of dollars for a workflow I can no longer access. I would like support with this thank you. I’ve sent manychat emails and no reply. I’m not sure what else I can do. Its like there is no one to contact for support. Would love your suggestions. Thanks in advance.

200
Sonya Maree Kok
sebo0005
sebo0005
asked in General Q&A
Two Manychat-accounts, first account not reachable, second is help-account

Hello, I have a Manychat account with the email address: "sebastian.boettger.obis@outlook.de" and I cannot log into my Manychat account with this email address. A workflow has been set up in the account and I can no longer access it and make settings. There are also costs involved. I canceled the account via email before the trail period expired and it wasn't implemented. What can I currently do to log into the account again? And where can I effectively request that the timely termination be implemented? I have currently created a second account to describe the problem. Please show me how I can solve the problem. Kind regards, Sebastian

241
Sonya Maree Kok
Anastasiia Hut
Anastasiia Hut
asked in General Q&A
Manychat AI without Inbox ?

Hi, Can I use Manychat AI without Inbox for 100 $ ?I have paide for Manychat AI 29$ but in my bill there is Inbox for 100 $ per mounth, which turned out to be a surprise for me, and I cannot unsubscribe from it.

161
Gustavo Boregio
Rosehayes
RosehayesUp-and-Comer
asked in General Q&A
new format

Hi All, so with the new format, I don’t know how to use the regular feature of linking to automated responses - I’ve used Manychat hundreds of times but am baffled by the new page and format! Help!

70
Rosehayes
kareem2002
kareem2002
asked in General Q&A
Can't use actions section In instgram response

when i send my request to try set a custom field i use the same request in document and request manage to fail 

80
kareem2002
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