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TMXFutbolUp-and-Comer

asked in General Q&A

Unknown Contacts

How do I delete this unknown contacts? I’ve had them for more than 7 days now and I hate how I can’t do anything about it to remove them. I already refreshed everything.

1 month ago

ambershaw

asked in General Q&A

“message” option missing from comment notification on Instagram

I just noticed that on the notification list on Instagram – under comments – the “message” button is missing all of a sudden. Anybody else experiencing this?

1 month ago

legalnurseUp-and-Comer

asked in General Q&A

Instagram automation issues

Are there any tips to not getting your IG account reported as spam with many chat automation? This is the second time in less than 10 days. It is gravely affecting my business. their only solution is don't use many chat but there has to be a way.

1 month ago

JagwUp-and-Comer

asked in General Q&A

instagram channel is not active.

Hi guys,I have a problem. I set up ManyChat today, followed all the instructions. I connected my Instagram account, but I can't add any automation because it keeps saying "Instagram channel is not active."Has anyone had a similar issue and could help me?I also tried to remove my Instagram channel, but after typing "remove" in the window and clicking CONFIRM, another red window pops up with the message "Something went wrong."Please help 🥺

1 month ago

Pink Door Photo

asked in General Q&A

Issues with non followers receiving automated DM

Have an automation in place to send 1 of 2 DM’s to people that comment on a post. One message includes a button with a link to an external site and works just fine. The second option is a message with quick reply options. It seems that accounts that don’t already follow us don’t receive this message. It gives them a message notification, and while on our end it looks like our message was sent, they have an empty DM. Not sure if this is an issue with the automation, their Instagram DM limitations, or Instagram in general. Has anyone else had this issue or found a solution?

1 month ago

Jef

asked in General Q&A

Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

1 month ago

Lucas salesUp-and-Comer

asked in Manychaters em Português

Isso esta acontecendo com mais alguem?

Bom, eu uso o manychat a muito tempo, porem, de uns tempos para ca ele vem pulando mensagens, nao inicializando automacoes principalmente quando o gatilho é ativado quando uma tag é colocada no contato. Vamos supor:eu tenho a automacao 1Ela é responsavel por pegar e enviar aquela mensagem de eu quero e antes de enviar essa mensagem ela add uma tag e eu tenho a automacao 2 que é uma outra automacao que se inicia com a tag que a automacao 1 coloca. Porem essa bomba chamada Manychat simplesmente nao envia e fica por isso… Fora que ele pula mensagens e as vezes some com tags.

1 month ago

Ricardo Tec

asked in Manychaters em Português

Conta sem funcionar

Minhas automações pararam funcionar, vi que se trocar a página do facebook vinculada ao instagram acontece isso. Como resolver?

1 month ago

LucasRuedaKlett

asked in Chatboteros en Español

Enviar DM en IG

Querría saber como está el beta de IG para poder enviar DM de forma proactiva al listado de contactos.¿Es posible apuntarse al beta? ¿Hay que ser PRO user?Gracias.

1 month ago

tarekfakihh

asked in General Q&A

AI features not working

Hello, Can someone confirm if AI features suddenly stopped working today? My flows with smart triggers and AI steps are still not working.Is there any way to be informed of the status of these? I would like to know when they go down and back up again. Thanks!

1 month ago

tiago pereiraUp-and-Comer

asked in General Q&A

!!! conectar instagram a pagina do facebook !!!

Ja tentei de todas as formas conectar o manychat ao instagram, porem aparece esse erro aí, que um pedido foi enviado porem nao acho esse pedido. nao sei mais o que fazer.

1 month ago

Waynem13Up-and-Comer

asked in General Q&A

How to access and save images uploaded by user?

Hi, I’m building a service booking automation for a local Ford dealership on Whatsapp.As part of the booking process, the dealership requires users to upload a picture of their vehicle registration disk which contains useful identifying information about their vehicle (VIN Number, Registration Number etc). Allowing uers to upload this images saves them typing out numerous numbers and minimises the possibility for mistyping etc.I’ve added a flow in the automation where users are able to upload an image from their mobile device, and this works 100% (from the user’s side) BUT I can’t find any trace of these images once the user completes the flow and the conversation is closed.I can’t find a way to save the image as a user field, in fact, there’s no sign of the uploaded image anywhere. Any ideas 🤷🏻 Thanks,Wayne

1 month ago

Merit America

asked in General Q&A

How do I get the Json code for FB ads? Please help!

I just joined Many chat because our Instagram and FB ads get a lot of comments for information. Instead of replying individually, we want to send them a message. I watched a bunch of tutorials on how to obtain the Json code but when it comes to actually finding the code, it’s not where it’s supposed to be. Do I need to create the campaign with the consideration being the message first? I have campaigns running but not with that consideration. Could that be why I can’t find it? When I do set it up, will it only work for people who click the ad? Or can I set it to work on people who comment? Thank you in advance.

1 month ago

The Collective

asked in General Q&A

ManyChat automation does not run when a new contact is added

Hi, I have an issue: I set two triggers to run the automation, but only one trigger works. The second trigger, 'new contact created,' does not work. I can manually create a new contact, and the automation count shows that the new contact add in the automation but not runs and against the adds a new member.Attached a screenshot below:

1 month ago

MoneyCrushUp-and-Comer

asked in General Q&A

How to prevent ai step to be stuck?

I am intensively testing ai step. I get pretty nice results, as my understanding of how to split information between goal, tasks, and context is increasing.However, once the ai step is a bit more complex than just asking for simple information, it happens a lot that it gets stuck. By stuck, I mean that in messenger, the conversation is still open because it does not go to next step, but it does not react anymore.What intrigue me is that in the playground, it never happens. It can ends the conversation too soon because of bad design in the context / tasks, but that is not what happens as it would go to next step in that case.Does someone know why it gets stuck and/or knows how to prevent that? And why it does not get stuck in the playground?

1 month ago

oguzhanzenginChat Surfer

asked in General Q&A

Manychat AI step language detection problem?

In the AI step, it does not answer in the language the customer asks, sometimes it answers English in German and German in Turkish. How can I prevent this? Why does AI do this when there is only English training data in the training data?

1 month ago

Chirag

asked in General Q&A

pro version not activated

I bought pro version but when I’m setting automation it’s again telling that I’m not a pro member.Please rectify it at the earliest. Aggrieved customer

1 month ago

Snow Frost

asked in General Q&A

Does ManyChat offer discounts? Does Premium option of Manychat work?

Hi, everyone!I'm asking for one of our clients.They want to avail ManyChat. And they are curious if ManyChat offer discounts for the following:a) 1 year for 1 pageb) 1 year for 5 pagesI tried booking a call but yet to receive a response.Thank you in advance!

1 month ago

Iven

asked in Manychaters em Português

O link de referencia do manychat pode ser aberto por um dispositivo iOS ?

O link de referencia do manychat pode ser aberto por um dispositivo iOS ? Pois quando divulgo o link nos stories, apenas os aparelhos Android está conseguindo abrir.

1 month ago

Priscila Carreiro

asked in Manychaters em Português

Não Consigo Conectar Instagram - O ManyChat diz que ja tem outra conta

Oi pessoal, espero que estejam todos bem por aqui… Não consigo conectar o ManyChtat no Instagram @eulucianasalles e ele identifica que esse está conectado a conta Espaço Gomsalles, mas não tá... já chequei tudo: Perfil profissional no Instagram, vincula da Pagina Profissioonal no Facebook e não acho o erro...será que vocês podem me ajudar com isso?

1 month ago

Franciele Cristina

asked in Manychaters em Português

Mensagem na hora de adicionar o instagram

Ao tentar adicionar minha conta do Instagram aparece essa mensagem“Sua solicitação foi enviada.Por favor, peça ao proprietário da conta Manychat desta página para aprovar sua solicitação”Para onde é enviado essa autorização?

1 month ago

raposa.ads

asked in Manychaters em Português

MEU MANYCHAT NÃO VINCULA AO INSTAGRAM (ERROR)

Aparece apenas isso e não consigo conectar

Yesterday I had an issue with public replies being greyed out. I refreshed my IG connection and it was working…but now it lets me set it up but nothing actually sends today, on a new reel. My message automation works, just not the public comment replies. also, if I accidentally deleted an entire automation, is there a way to restore it? 😫

1 month ago

Pavel223020204

asked in General Q&A

How do I unlink my account?

How do I unlink my account? Someone linked a business account to manychat and now I can't use it

1 month ago

MayconBoechat

asked in General Q&A

Foto de Perfil de cliente não aparecem whatsapp

As fotos do perfil dos clientes que mandam mensagem pelo whatsapp não aparecem, só os clientes do instagram que está aparecendo.

1 month ago

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