Changelog
Ideas
Events

Guess the IGSxM speaker and win a free ticket! 🎟

4 days ago

Home
Ask the Community

Ask the Community

Do you have a question about Manychat? Try searching here.

2719 Topics

Recently active

Most replies Most views Newest first

Ofertas para o lar

asked in Manychaters em Português

Não consigo excluir os contatos

Gente! Tudo bem?! Comecei ontem a usar o Manychat e estou com muitas dúvidas em relação a exclusão de contatos. Use a automação somente para eu quero nos comentários e já passou de 500 e não consigo excluir! Alguém tem o passo a passo? Fiz pelo computador, filtrei todos os contatos e cancelei a inscrição, depois que o envio nada acontecer e eles permanecerem lá. Você foi cobrado por ter passado de 500 sendo que o problema é no Manychat?

5 months ago

Adnan Sh

asked in General Q&A

Integrate Twitter to Mantchat

Hello,I have a question about creating chatbot for a Twitter account, does it possible in manychat?And if not does it possible to do this using integration platforms like make.com?

5 months ago

altanmurUp-and-Comer

asked in General Q&A

API http External

I use Authentication Basic. But not call my endpoint. but error the test request

5 months ago

howwwwwwwUp-and-Comer

asked in General Q&A

Inconsistent Trigger Response in Manychat

I am experiencing an issue with the trigger feature in Manychat. After setting up triggers, I've noticed that they are functioning correctly for some users but not for others. This inconsistency is puzzling, and I'm trying to understand the possible reasons behind it.Could you please provide some insight into why the trigger feature might work for certain users and fail for others? Are there specific settings or conditions that might affect the functionality of triggers across different user accounts?Additionally, if there are any known issues or troubleshooting steps I should be aware of, I would greatly appreciate your guidance on this matter.

5 months ago

ShannonVUp-and-Comer

asked in General Q&A

Smart Delay returns error message when "Update" automation button is clicked

Updating automation produces error message: Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment. How do I automate and follow up message to go out in a specific timeframe after the first message is sent? If the message is marked “comment reply” it disconnects the Smart Delay??? Super frustrating. Please help“Preview” loads the automation as shown:

5 months ago

ShannonVUp-and-Comer

asked in General Q&A

Can't login to Dashboard - White screen loads up when I try to login to Manychat Dashboard

When I login to manychat on my windows 11 laptop, I get a white screen. I do not have a problem when I log in using my iMac pro. I run Norton Internet Security and also use CCleaner. i am also using NORD VPN on the windows laptop, but not the iMac pro.. I also get a white screen when i click the “get started for free” button. How do I overcome this?

5 months ago

erylandoUp-and-Comer

asked in General Q&A

Quiz template and results

I’ve created a quiz through a Manychat template, using actions to increase points and conditions to match the results but it seems that the points through the quiz are not summed, in fact the results at the end of the quiz it’s always the same no matter which option has previously been picked. Is there any trick i’m missing?

5 months ago

ram

asked in General Q&A

Sending Welcome Message to New Instagram Followers with Manychat

Hi Manychat Support,I'm interested in using Manychat to automate a welcome message for new followers on my Instagram account. However, I understand that Instagram's API doesn't currently allow for automated direct messages.Could you please advise on any alternative approaches I can use to achieve a similar outcome?I'd appreciate any insights or recommendations you can offer.Thanks in advance for your assistance.Sincerely,Ram

5 months ago

kylechanfxUp-and-Comer

asked in General Q&A

Issues with Manychat, trigger not being triggered

Hello! Manychat has worked completely fine for me for the last month, until now. It isn’t working for this video: https://www.instagram.com/p/C5j_4ywNcEq/, and now I noticed that manychat automations aren’t working for ANY of my videos. It doesn’t even register as the trigger was hit.

5 months ago

ycarb

asked in General Q&A

How to contact sales?

Hí! I been trying to contact sales from manychat to get a quote for my company but I haven’t receive a response yet. Any idea of where I can contact them?

5 months ago

MarkFUp-and-Comer

asked in General Q&A

Using WhatsApp with a UK number

Can we still use whatsapp with a UK number? I notice the option for United Kingdom has been removed when registering a new number. If so, how do I do it?Thanks in advance, Mark

5 months ago

fablearnerUp-and-Comer

asked in General Q&A

Send whatsapp message using API,

I need to send my customers a reminder from time to time via whatsapp. It has to go at a particular time on the date that they have chosen to attend a Masterclass I am conducting. I know that I can create an whatsapp contact via API and then trigger a flow to send a message but I want to send messages multiple times as reminder. What’s the best way to go about this case? If there’s an API call that can trigger a message or a particular flow then it would be helpful. The logic of the time of calling this API can be taken care of in my CRM. Example:- A customer registers for the workshop on Monday. I have to send him a reminder at 4:00 PM on Thursday.

5 months ago

lg.theoUp-and-Comer

asked in General Q&A

Probrem with the Facebook account

I started manychat with a new FB, absolutely empty, but i was banned. Now i can’t associate my instagram account with any new manychat account. How can I resolve that please ?

5 months ago

radamesbispoUp-and-Comer

asked in Manychaters em Português

Flowise integração latencia e bloqueio de resposta

Hola pessoal, estou implantando um fluxo de inteligencia artificial usndo o recurso HTTP e tudo estar funcionando perfeitamente. a conexão api estar sendo feita para uma instalação flowise em meu servidor. porem a resposta ou latencia demora entre 12 a 25 segundos e o manychat estar bloqueando se demora mais de 10 segundos. as vezes tenho respostas que sao entregues dentro de 5 segundos e elas são entregues normalmente. gostaria de saber se ha algo que possa ser feito para aumentar a latencia de resposta ou seja aumentar o tempo que o manychat aceita? eu ja fiz alterações no meu fluxo para consultar a cada 10 segundos até chegar 1 minuto se ja ha resposta na variavel que coleta a resposta porem, o manychat realmente estar bloqueando se nao chegar dentro de 10 segundos. desse geito fica impossivel automatizar.

5 months ago

lee seeun

asked in General Q&A

problem with Facebook and the account was disabled_Instagram connection

I logged in to Manychat on Facebook. But there was a problem with Facebook and the account was disabled.So I'm going to make a new Facebook account and connect to Instagram My Instagram account is linked to Manychat, which is linked to my previous Facebook account. So I can't add a channel. What should I do if I do this?No new Instagram account!

5 months ago

Jisu

asked in General Q&A

I'd like to leave a public comment as reply after some delay at Instrgram

Hi, I found the way to reply comment as DM after some delay.But I’d like to leave a comment publicly after some delay , not DM Does ManyChat have any function for what I want?If so, How can I do that?Please describe in detail. Thanks for your help in advance.

5 months ago

lunarylaynUp-and-Comer

asked in General Q&A

Comment reply bug

Comment reply → send dm is bugged suddely and it doesn’t work unless the person is previously following youIm contacting support and they can’t help with that and other competitors are working correctly so its just a manychat issue and their support is not helping.

5 months ago

Waynem13Up-and-Comer

asked in General Q&A

Create pause in Whatsapp flows

Hi 👋 I have a Whatsapp flow which asks the user a series of Yes/No questions. When using Messenger or Instagram flows, it’s easy to create natural ‘breaks’ or pauses with User Input prompts and the Multiple Choice option, but Whatsapp doesn’t have the Multiple Choice option. The issue is, that when I use a text block with buttons in Whatsapp, the flow continues to run, even if the user doesn’t provide any input so we don’t get a response to every question and the user experience is terrible. I’ve reverted to a fallback of User Input with text, asking the user to reply with Y or N, but this is also not acceptable UX. I though there may be a way to use conditions, only moving to the next step once the previous answer has a value, but I haven’t been able to make this work either. Is there any other way to ‘pause’ the automation until the user provides input using buttons in a Whatsapp flow?Thanks in advance,Wayne

5 months ago

MarcUp-and-Comer

asked in General Q&A

WhatsApp Forms

Hey there,i would like to know when the whatsapp forms feature comes to manychat? :)

5 months ago

dominik kolber

asked in General Q&A

Scraping messages from live chat

Hey everyone, hope you’re doing great.I was wondering whether it’s possible to scrape names, and links to their instagram from live chat on ManyChat? We’re preparing DM campaign, and we need list of every contact that our client’s had conversation with on Instagram, so he could review whether we should send message to him, or not.

5 months ago

Mario MurillasUp-and-Comer

asked in General Q&A

Manychat sent a message I never scheduled, including Manychat prices

Hello, I wanted to talk about a situation that happened to me last week. A user sent me a message asking about the prices of my service, and they automatically received a message with the prices from Manychat.To be more specific, the message the person received contained the prices of Manychat.I was quite surprised because I don't have any workflow activated that would perform this operation. Has this happened to anyone else ? Do you know how I can solve this ? Thank you for your help

5 months ago

lunarylaynUp-and-Comer

asked in General Q&A

Bug on comment reply

Okay, so, suddely the comment reply + send DM tools stopped working. For some reason manychat got bugged, and now comments aren’t being replied unless the person previously follows me. Also, there’s another issue with DMs, where people can’t see the sent message.This is NOT something on my end, I tried a lot of Troubleshooting and nothing worked. On top of that I checked with another person that this is happening to her to. Wanted to know if someone else’s expeciencing thisThis is the first month Im using the paid tool and I feel very bad about paying something that doesn’t work on the simplest configuration ever

5 months ago

dyerferson sellinUp-and-Comer

asked in General Q&A

Como fa;o para entrar com o email cadastrado

Oii, fiz o meu cadastro junto ao Facebook, mas eu n’ao tenho mais acesso ao facebook, como fa;o para entrar com o meu email na minha conta, pois todas as minhas redes estao logados nela

5 months ago

idan sahor

asked in General Q&A

Does Manychat use only official whatsapp API's?

Hello, I consider buliding whatsapp business using manychat. does manychat use only official whatsapp API's?

5 months ago

andrenormanUp-and-Comer

asked in General Q&A

Connecting Chat GPT to Manychat

I'm currently having trouble with my Chatbot...I've created it using Open AI, Manychat, and Make Automation. As I was testing out a flow I notice some things were off so I deleted the stuff I added and it was back to normal...Well at least I thought it was. Now I have random messages sending even after turning the trigger off and remove what was no longer needed from the flow. If there's any way someone could help me I would appreciate it 🙏🏽

5 months ago

Page 83 / 109

Community Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Welcome to the Manychat Community!

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.