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cata_rendonMessage Musketeer

asked in General Q&A

How to Capture Image URL

Hello!!! I'm looking for a way to automatically capture the URL of an image sent by the user in ManyChat. I know I can use "User Input" in Image format to receive the image, but how can I extract the URL and save it to a Custom User Field (CUF)?Any advice or detailed steps would be greatly appreciated!Thank you!

1641

9 months ago

jdreameUp-and-Comer

asked in General Q&A

Private Message Triggered by Hashtag

Hello, wondering if Manychat has a tool that automatically sends a private message right after any person uses a particular hashtag or keyword?That could be a message with special offer, unique discount code etc..

673

9 months ago

andremouraChat Surfer

asked in General Q&A

Update System Field using Custom Field value

Hi,I have a flow that starts from the "offline world" lolImportant: this is a flow that someone can use from their phone or someone else.If I validate that the user is using the pre-registered number (it's a Whatsapp flow), when I use the {firstname} variable, it uses the value coming from the Whatsapp. But I do have on Manychat, via integration, the real name.So, if I validate the phone number, how can I correctly call my user using {firstname} and not her son's name or SuperQueen80?Thanks

Re-Engage Customers With ManyChat

HelloSay I want to create an automation with manychat, and when my user hasn’t responded in say 20 seconds I would like to ask him if he’s still there. If he’s not, we will wait 5 mins to ask him again, and if he still doesn’t answer we close the convo. But if he does answer we continue the flow. I tried to research how to implement such thing and couldn’t find anything. Does anybody have any idea?

451

9 months ago

laksanabgsUp-and-Comer

asked in General Q&A

If thousands of people DM at the same time, is it safe for my Instagram account?

seriously asking and need an immediate answer. Excuse me.I will be holding a webinar tonight with more than 1500 participants.and I will give them a bonus.to get the bonus, during the webinar, at that moment I asked them to DM me with certain keywords,then I replied and sent the bonus access using Manychat.Question: If thousands of people DM at the same time, is it safe for my Instagram account?please help with the answer. Thank you to all of you

Problem - The flows freeze after first responded message with button

I configured my manychat flow but after the user clicks on the first message button, the flow stops and no longer sends any of the pre-established messages. Can someone help me?I really didn't want to have to shorten the flow process, because the messages are very strategic. It doesn't make sense to cut it and make it small to fit just one message

How to send a DM after someone comments with a keyword?

I’d like to create an automation for Instagram that:-When someone comments a keyword on a Reel, the bot replies to that comment and ALSO sends a DM to the user who commented.I remember that one year ago it was possible to do that, but now, there’s no “next step” after a “Reply Comment” box

I just installed manychat and a new automation. Can it retroactively message people?

Hi there,I’m new to manychat. I’ve just created a new automation.The problem is the post already has over 200 comments where they commented a specific keyword “me”. Is there a way manychat can reach out to all those people? Or does the automation only work for *new* comments? Thank you!

Duplicate my facebook and insta in a way I could choose triggers

I need to duplicate my facebook and insta in a way i could choose triggers insta and face

151

9 months ago

Tony

posted in General Q&A

Bot works on laptop not on my phone

Strange the website link works on my laptop but on my says that safari cant open the website and I know the website address is correct as it works on my laptop but not my iphone?

221

9 months ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Does automation pause automatically if there is no tag for contact

I am building an automation to run sequence of messages to contacts that have particular tag, will the automation stop work once tag is removed ?

Manychat Ad - IG doesn't sent messages

Hi everyone, I've set up an automation for Fb ads for IG for my webinar. This is an automation 'user clicks on ad'. I made and saved the funnel before the ad. But in Facebook Ads manager it seems to work, but in real life with the IG ad, it doesn't work.When people press the buttons within the app, the second message doesn't come forward from Manychat.How can I fix this?I already tried with a second automation that should only trigger when 'user sends a message that contains the same words'. But then it also doesn't sent the other message.Does somebody know this problem? And knows the solution? Thanks in advance!!

310

9 months ago

goalUp-and-Comer

asked in General Q&A

Automation not working

I created an insta comment automation following all the steps but it doesn't work...

How to add a persistent menu in Telegram

I have connected Manychat to Telegram and built an initial flow. I would like to add commands to the Telegram menu, but it seems the option isn’t available in Manychat anymore. Does anyone have an idea whether it’s possible?PS: I saw some older Youtube videos where the option was there, but I don’t see the menu option for Telegram in the current MC version.

Retrieve PDF from api response

I am building a WhatsApp chatbot automation , where user will input mobile number and an external http request (POST Request) will be called , In the response api will deliver the pdf link (pdf will be different for each mobile number basically its the invoice of services against that mobile number).I am getting download link successfully but instead of sending user download link , i directly want to send PDF

911

9 months ago

BaschtlWaschdlUp-and-Comer

asked in General Q&A

Change Whatapp profil / number in merched account

I have contacts wich have optin with new whatsapp number. I’ve have merched an old number in mainaccount. How can I change?

No Growth Tool Magnet Button on Dashboard

Hi,On the left hand drop down menu under automation, I don’t have the ‘growth tool’ magnet button.Can someone please help me on how to get it there so I can click on it.I am on the pro account but still nothing is showing.

1993

9 months ago

JuanUp-and-Comer

asked in General Q&A

Pause automation automatically

Hello! Does anyone know how to automatically pause all automations through an http request, or an action, or in some way? I need that if the user sends a chat on WhatsApp with the word “SUPPORT”, all automations for the user are paused automatically (like when a message is sent from the chat from an agent). I'm currently stuck on this:The user sends a message with the word support, performs the action of marking conversation as open and performs the action of assigning conversation to an agent, I can set a message in the next step, but it does not pause the automations for that contact.Thank you so much!!

Unable to create new Manychat with Facebook on which we recenlty had account which is deleted

170

10 months ago

ceciliadscsgrtio8p98p

asked in General Q&A

HELPP!! THE AUTOMATION IS BROKEN

please help me stop the automations they are sending messages to every one and won't stop after i disconnected my instagram and account. i want to keep the service but i'm open to deleting it entirely just to fix it

Whatsapp Automation to send personalized Audio files?

So I’m setting up an autmation, where everytime when a user writes a certain trigger word, they receive an audio file via Whatsapp. As far as I am seeing, its possible to upload one audio file, and then get it sent in the automation. That’s the case on my current screenshot: However, on my setup, each user should get their own, individual audio file sent to them. These audio files already exist: they are created in the backend of my server, and there’s a path like “myserver.com/user-audios/audio-userID.mp3”. So what I would need to do on Manychat, is to - instead of statically sending the same audio - accessing the URL based on the User ID, and then taking the file from the path and sending it to the user.I know there’s a lot that I can do via “External Request” Actions, but at the moment, I’m afraid it’ll fail because the “audio” format will always require me to upload the file, instead of referencing one dynamically.Any ideas?Thanks!

1420

10 months ago

HackerMilionarioUp-and-Comer

asked in General Q&A

SEND MESSAGES VIA API

hello guys, its possible send messages in whatsapp via api? I build an website, and after register in website i need dispatch message in whatsapp lead, i m get number of this lead from input, its possible??

misaoUp-and-Comer

Is there a way to set a date picker question in whatsapp?

Integration with chagpt assistant?

I succed in automating a whatssap chatbot with Manychats and I could integrate it to chatgpt using my secret key with no problem. My question is: how can I then integrate my chatbot with and specific assistant I have built in openAI platform. I mean, the general model of gpt is uselss for my bot and I need to integrate it to my assistante to deliver personalized answers. I guess that it should be possible by inserting the assistant id along with my secretkey. Thanks for any insight in advance!!

Klaviyo lists not updating in Manychat

The lists being showed in ManyChat do not update to showcase all of my lists within Klaviyo. This has been happening for a few weeks now, does anyone have a solution to this?

521

10 months ago

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