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4163 Topics
hamedazimi
hamedazimi
asked in General Q&A
Smart or Direct Links

Hello,Is there a feature that I’m not aware of, that let’s me set up direct and/or smart links in automations?More specifically, when I add automations (for Instagram and Telegram so far) and include either internal or external links (such as adding instagram links in either instagram or telegram automations), I face 2 issues:the link first opens a popup to verify if I’m sure that I want to open the link (and even there, it shows a link related to Manychat) when I verify to open the link, it opens it in the browser instead of the app (even when the link is internal, such as an instagram link inside an instagram automation)this doesn’t feel good and lowers the conversion. So, the questions will be:can I toggle any option to make those links open without the verification popup? can I show my custom link instead of Manychat’s version? (such as our custom subdomain be used as the url shortener) can those links be opened inside the app? (like let’s say i include an instagram profile page, i

1781
Fabio Gaulke
WebChatz Digital
WebChatz DigitalUp-and-Comer
asked in General Q&A
How Do I Fix This?

I have built a sandwich shop demo.  The flow allows for the user to choose additional sandwich type meat, condiments and toppings… an example user field for sandwich meat types i tried to append in action step after quick reply button:  (The system automatically adds triple curly brackets when i try to set value as the custom field)Set {{sandwich_type}}to {{{sandwich_type}}}, Turkeythen next message allows user to add more meat choices and loops.  Same processes are used for condiments and toppings… allowing user to choose additional toppings or condiments.   What i dont know how to fix is the output message summary:   This is the output of an order summary.  Here’s your sandwich order so far, Patrick: Bread: Ciabatta Sandwich Type(s): {{cuf_11748922}}, Turkey, Ham Cheese: {{cuf_11750847}}, Provolone Condiments: {{cuf_11750596}}, Spicy Jelly, Mayo Toppings: {{cuf_11748930}}, Lettuce, Tomatoes, Pickles Drink: Bottle WaterHelp with how to eliminate the {{cuf_ references in the summary? 

472
WebChatz Digital
viniciusmacb
viniciusmacbUp-and-Comer
asked in General Q&A
My connection Make to Manychat not work

Please, I need help. My integration with make do not work. API not work in make. My subscribe in manychat is Pro and not work also.  

342
viniciusmacb
ALuma
ALuma
asked in General Q&A
Selling a live masterclass

Hi, I’d love to get some not paid for (🥰) advice. I am about to launch a live event that people would need to pay for to participate. Until now, I did it with a very basic automation. a user replys to my reel and gets a message with a link to a sales page. I know i can do it better….. could anyone please direct me to resources as to how I could set up a flow that will convert more? Thanks!   

261
Fabio Gaulke
Evesita
EvesitaUp-and-Comer
asked in General Q&A
ManyChat Messages Sent to General Inbox Instead of Primary on Instagram

I am experiencing an issue with the integration between ManyChat and Instagram. Whenever my customers respond to automatic messages sent through ManyChat, their responses go to the "General" inbox on Instagram instead of the "Primary" inbox. This is causing me to miss important interactions since I don't see these messages right away.I have tried adjusting settings in both ManyChat and Instagram, but I haven't been able to find a solution. I would appreciate any help on how to make sure that the automated messages from ManyChat are directed to the "Primary" inbox instead of "General." Please help me 😭

2380
Evesita
Lucas Consultor Financeiro
Lucas Consultor Financeiro
asked in General Q&A
How could I request a refund?

I need help with a refund, I had an incorrect discount on my credit card and I can't talk to support, can anyone help me?

981
Fabio Gaulke
Aryanafraz
Aryanafraz
asked in General Q&A
Instagram ad comment trigger issue

Hi everyone,I created an automation in instagram which triggers with commenting on my post. It is working properly and easily detect people’s comments as the trigger  but when I boost the post (Instagram advertising) it does not work. It can detect any normal comments but not the comments derived from the ads. This issue has started about two weeks ago. Before that the same automations were working ok for the ads too. I reckon if the instagram made changes how it shows the ads to users! For example I saw my business account advert with my private account randomly and it was showing my reel as a story with no commenting option. Anyone knows how can I fix my automations? 

770
Aryanafraz
manjarulch
manjarulchUp-and-Comer
asked in General Q&A
Trouble integrating Make with Manychat

I can’t find any ways of how I can integrate Make with mc, I’ve searched it in the actions tab and the integration tab also but I couldn’t find any option. In the youtube videos, I see that people are connecting from the actions tab but I can’t find it there lol. Can anyone please help me on how I can set up Make with MC. Thank you  Pictures for context This is my manychat  

1793
viniciusmacb
JRC-SMB
JRC-SMBUp-and-Comer
asked in General Q&A
Automation randomly triggering

My automation was triggered even if the comment doesn’t include my keyword ‘pray’.Here’s the screenshot of the comment and the auto-response: The automation trigger is: Is this possible that an automation is triggered randomly?

242
Aafia Umair
Fbaguio11
Fbaguio11Up-and-Comer
asked in General Q&A
Can't send a reply

Hi! Is anyone else having trouble sending messages like I am? 

232
Fbaguio11
elciospy
elciospyUp-and-Comer
asked in General Q&A
Issue with Buttons Appearing Incorrectly in Automation

Hello community,I’ve encountered a problem with my ManyChat automation and would appreciate any guidance on how to fix it.In the attached screenshots, you can see a button that is appearing, which should not be part of the flow. Initially, two other buttons were showing up, which also weren't supposed to be there. When clicked, these buttons lead to a flow that doesn’t even exist.I’ve already tried resetting the automation and updating permissions, but the issue persists.Has anyone experienced something similar or have any advice on how to resolve this?Thanks in advance for your help!Attaching screenshots for reference.Best regards,   

1341
Gustavo Boregio
Vishal
Vishal
asked in General Q&A
Assistance Needed to Transfer WhatsApp Automation to Instagram

I have successfully created an automation flow for WhatsApp chat and now I would like to replicate this exact same automation for Instagram. However, when I attempt to copy and paste the automation (using Shift + C), it doesn’t seem to paste into the Instagram flow builder.Can anyone help on this?

331
Gustavo Boregio
jesusteamdancer
jesusteamdancer
asked in General Q&A
problemas con ads

no puedo crear automatizaciones con el disparador de ads en IG

211
Gustavo Boregio
leonardo.santos
leonardo.santosUp-and-Comer
asked in General Q&A
Plano Elite

Olá, pessoal! Tudo bem com vocês? Eu gostaria de receber um orçamento do Plano Elite do Manychat para implementar em um de nossos clientes aqui da agência, pois precisamos de 8 ‘live chat agents’, o que o plano Pro não permite pois é limitado a 3.Já enviei uma solicitação através da página inicial de contratação e recebi a resposta, por e-mail, nesse sentido, em resumo: “Você provavelmente não precisa desse plano.” Alguém saberia me dizer algum outro contato do Manychat que posso conseguir um orçamento personalizado?  Desde já agradeço grandemente!

605
Gustavo Boregio
Tyler Hedland
Tyler Hedland
asked in General Q&A
Sales Purchase Messaging - Enabled

Hello Manychat Community 👋 I’m running into an issue, I can’t enable sales purchase messaging on 2 ad accounts.I can’t enable it on this page, everything is linked the pixel & S2S purchases, I have it on 8 other ad accounts, but for the life of me can’t enable it on these 2. I have it enabled on this page & ad account. If anyone knows how to get this enabled on your ad account & pages it would be greatly appreciated. Thank you,Tyler

190
Tyler Hedland
ph_basim
ph_basim
posted in General Q&A
A problem I don't know the cause of, or maybe it's not a problem.

When typing the keyword in the feature (User comments on your Post), the typing cursor automatically moves to what comes after it.However, in the feature (User sends a Direct Message with a Keyword), I have to move the cursor manually, and I don't know why this happens. Is there a solution? This is an explanatory videohttps://drive.google.com/file/d/1A-UIzShrrS5vtqcuy7WsTaucUuTk3SHv/view?usp=sharing

362
elciospy
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
How to get an SMS/WhatsApp number from Spain?

How to get an SMS/WhatsApp number from Spain?Could we get it directly from ManyChat? Other sources which would enable us to use it with manychat?

2103
Gustavo Boregio
Iwant
Iwant
asked in General Q&A
Getting Issue while trying to automate comment

While trying to automate my ig comments getting this "For collaborative posts, the automation does not work with comments on the collaborator’s account" can anyone please tell me how to resolve this issue 

251
Fabio Gaulke
A
anbtbUp-and-Comer
asked in General Q&A
chatgpt + manychat

Colleagues, I want to set up chatgpt assistent, but I don't understand how to make it so that my bot can respond to voice messages too?I don't understand where to get the url to the voice message sent by the client

641
Gustavo Boregio
spencn10
spencn10Up-and-Comer
asked in General Q&A
Comment reply -> Automated conversation

Hi everyone! I am trying to figure out how I can get more messages to my prospects after I do the “comment reply” method. For some reason only a handful of them go through though. I’ll put an image below. I’m trying to get people the message after the smart delay. But for some reason only a handful of them go through. Anyone know why this is? Or a better way to do follow up messaging after a comment reply?

412
spencn10
VinceS
VinceSUp-and-Comer
posted in General Q&A
admin unable to reply to dms manychat

 unable to send messages to any subscribers even though we’re all admins. error message: 

443
Gustavo Boregio
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
Data Fragmentation between the WhatsApp App and ManyChat

How do you (tips to) manage/handle the Data Fragmentation (lack of integration) between the WhatsApp App and ManyChat IOS App for Whatsapp Business API?

60
mnxtusr
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
WhatsApp Business API with ManyChat for individual persons

Can an individual without a business use the WhatsApp Business API with ManyChat?    

110
mnxtusr
Kaz
Kaz
asked in General Q&A
2 facebook accounts

I set up many chat and for some reason I now have two facebook accounts. How can I delete the one its just set up and link manychat to my main account? 

261
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
Sending WhatsApp Messages to Multiple Audiences via Automation

Hi,We want to send a WhatsApp message (initiated by us) to multiple audiences via automation. We used the triggers "contact created" and/or "tag is applied," but it’s not working. We haven’t received any messages on our WhatsApp at all.Do you happen to know if there’s something we might be missing? Please find the screenshots of the automations below. Thank you! Note 1: It says "disabled" in the picture, but we had it enabled during the test. We've disabled it for now. Note 2: This is another automation we tested, but it also did not work. 

1211
Gustavo Boregio
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