Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3545 Topics
ktsl
ktsl
asked in General Q&A
Unsend a message

Hi how can I delete a message that was accidentally sent out to the wrong person? Anyone can help? 

1531
Nuti
Living With A little extra
Living With A little extra
asked in General Q&A
Not Sending Full message

Has anyone ever had it so when your automated messages sent to your followers that it doesn’t send the full message? Mines only setting a couple words and then has… With no access to get more information and then just has the link.

1092
Raquel C
Manychat Team Member
imsatheeshv
imsatheeshv
asked in General Q&A
Can i use multiple accounts in manychat ?

i have a pro account in manychat,also am maintaining multiple client pages in instagram,with my pro account can i use the automations in all my insta profiles or only one profile ?in such case,should i need to purchase pro for every single insta profile ? pls help me with a solution

910
imsatheeshv
Unstuck initiative
Unstuck initiativeUp-and-Comer
asked in General Q&A
manychat comment reply not showing on insta

My manychat automation is up and running but only part of the message shows on Instagram with … at the end. There are only the first 4 words showing. Screenshot to illustrate. You cannot click on the message to show more - this is all the receiver is seeing! How do I fix this???? 

1656
Valentina
gbvaz
gbvazUp-and-Comer
asked in General Q&A
5% of people are getting an unexpected message after they click a download link

Hi there! I'm currently running an automation that sends people a download link after they interact with my Instagram Ad.It's working great for 95% of people, which get to the last message with the download link and when clicked, are redirected to an external website. But, 5% of people are not being redirected, instead they are getting an automatic message saying "Get updates" or it's translated version depending on the UI language option (attached a french example) which is not even present in any of our steps. I don't know why or where this is coming from. Have you ever had an issue like this? 

552
gbvaz
Willow
WillowUp-and-Comer
asked in General Q&A
trigger word is wording

Hello I’m currently having trouble where the automation DM is not being sent with the trigger word. I have a PRO account and not sure why this problem is happening. It was easy before to set up. Also having the problem of the whole message not showing in the text. Along with this caution sign that Keeps showing . If anybody has a solution throat would be great cause I’m paying for the service. :(  

260
Willow
Kmiki
Kmiki
asked in General Q&A
Send message every day

What is the best way to send a fixed message at a fixed time every day to all my subscribers on messenger?

441
YourFinancialStylist
arturo56k
arturo56kUp-and-Comer
asked in General Q&A
Urgent Assistance Required: Account Renewal and Payment Issue

Hi ManyChat community,I am experiencing issues with my account. Despite attempting to renew and complete the payment process over 15 times, I have been unsuccessful. Additionally, I have not received any communication via email regarding this matter, and to my knowledge, I have not violated any policies. Stripe is blocking my payment? How can I pay?How can I contact Manychat billing? Thank you for your attention to this matter.Best regards,

421
abhishekxtrades
Zabdi
ZabdiUp-and-Comer
asked in General Q&A
Not showing full message

My Instagram DM messages are only showing the first two lines of the message as well as the button. It was working before but just stopped out of the blue. Anybody know how to fix this issue? 

49412
Nasi
vinayfinds
vinayfindsUp-and-Comer
asked in General Q&A
Manychat DM Issue: It's not sending the Full Message

 Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).  

1986
Raquel C
Manychat Team Member
Addept
Addept
asked in General Q&A
How do I wait for the user to send all his questions?

Hey,I am building a real estate bot for Facebook marketplace.The users generally send 3-4 questions in a row right after they respond to an ad.How do I wait for the user to send all his questions and then answer it?

820
Addept
chrissyd1972
chrissyd1972
asked in General Q&A
Automate Instagram Comments

Hi there! We are a salon using Manychat to help automate some processes. I find I am having a hard time automating Instagram comment replies on the post. Manychat seems to be directing me to dm instead? If anyone has any clarity on this it would be greatly appreciated! Thanks.

320
chrissyd1972
CarolineFibaek
CarolineFibaek
asked in General Q&A
connecting several IG accounts?

I have more than one IG account, and I could really use Manychat on my other accounts also. Is it possible to connect more than one IG account to Manychat?

1671
Gustavo Boregio
Gauthier
Gauthier
asked in General Q&A
How to connect chatbase to manychat with make.com properly?

Hi everybody,I want to connect chatbase to my manychat account to set up a smart chatbot for Instagram and Facebook Messenger. I am using make to connect them all.I created 2 automations in manychat and it works fine if the user only sends one message: chatbase replies but if the user asks for something else, the user's 2nd message is ignored, the chatbot (chatbase) doesn't reply.I would like to make chatbase carrying on the conversation. chatbase works fine on my website as a javascript widget. So I guess I am doing something wrong on Manychat and Make?Anyone has an idea to connect an AI agent to my social networks DM able to have a conversation and try to sell it instead of giving only 1 reply?I watched a popular tutorial from Joren Wouters on Youtube.I missed something and I need the help of a Manychat Expert, please. Thanks.PS: see screenshots : my make and many chat config 

2781
Gustavo Boregio
ohjusun
ohjusunUp-and-Comer
asked in General Q&A
Manichat skips DMs and sends them

마니챗을 선택하고 싶은데 왜 게시글을 올릴 수 없나요? 선택하려는 이유는, DM을 보낼 때, DM을 텍스트와 링크로 보내거나, 텍스트와 함께 보내면 텍스트가 나오지도 자동으로 (...)되지 않기 때문입니다. 이 문제가 해결되면 다시 구독하고 싶습니다. 동향 뭐야? 

110
ohjusun
Marcymo1
Marcymo1
posted in General Q&A
how do you resubscribe?

I cannot find anywhere where to resubscribe I guess my billing did not go through and I have looked for like an hour and it’s very frustrating. Where can I sign back up again because everything I go to use it says that it is a pro feature and it’s not available on a free account, but I never had a free account so that tells me the billing did not go through.

190
Marcymo1
R
rajsrikarUp-and-Comer
asked in General Q&A
Automation to check country name in the comments

Hi, I’m new to Manychat.I have 2 different links for my store. One is for my native country, other for international. I would like to use the “convert Instagram comments to sales” template to let the users comment their country name and send the link based on their country.Is there any feature that checks whether a word is a country name? Or is there any way to add a list of country names (keywords) to verify from, instead of adding all the 195 countries’ name individually? 

190
R
F
Faceless.JasminUp-and-Comer
asked in General Q&A
Half of my Text is missing

half of my dm response is missing. i dont know why. i changed the text often but nothing is working

16410
affiliate.tammy
Ogulcan
OgulcanUp-and-Comer
asked in General Q&A
I cant remove instagram from manychat

When i try to remove instagram account from manychat, it says ‘’Something went wrong!’’ there is the screenshot. Please someone help me! Manychat is broken!  

2003
MiQ
Zabdi
ZabdiUp-and-Comer
asked in General Q&A
Newbie, Help please?

Hey AllMy Insta DM automations were working fine and then all of a sudden when it sends the message it only shows the first two lines of the message and the button. Does anyone know how I can fix this issue?

302
vinayfinds
Spector
Spector
asked in General Q&A
Text showing weirdly and being cut short

I want to know that why my text is being shown like that is there any way to show it normally? and my messages are also being cut short they are not showing fully!

801
Boss
terjebakrindu
terjebakrindu
asked in General Q&A
Instagram Account is connected but not appear

Hi Everyone, I’ve tried many troubleshoot and ensures that:Facebook page and instagram accounts are being connected (I see from setting > linked accounts in page settings) Im the owner of the page with full control I ensure that i click ON on “allowing message” from another aps in Instagram account I ensure that my instagram is professional account; creator. (I use another MC Account that connected to creator account but it works well) I already tried to disconnect/remove manychat-IG from my Instagram and try to connect as a channel again, but failed When I try to connect instagram as a channel, after I log in to instagram log in pop up window, it shows like picture above.  I watch several YT video as troubleshoot but none work  Questions:Any settings that i need to do as troubleshoot? Am I missing something? What should I do? Anyone know the solution? 

971
Ogulcan
jeremybohdan
jeremybohdan
asked in General Q&A
Automatic replies not showing properly

Hey there!Recently I’ve been facing an issue of my automatic replies to people’s inbox not showing properly, only part of the message is visible.Anyone know fix / why is this hapenning? I tried to set new automations but it did not help to resolve the issue. Thanks! 

453
ENTSA
Mara Wolf
Mara WolfUp-and-Comer
asked in General Q&A
IG Button does not match Live Chat and doesn't work

I setup an automation for IG that when a specific word is mentioned in comment a trigger is set and they get a message with a button. The user is not receiving a button with the correct text but in the live chat it shows the correct button.When the user clicks on the mislabeled button it does not take them to the next step in the flow.I have read all the tutorials and tried the chat with no luck. What am I doing wrong? IG MessageManychat Live Manychat Flow 

211
Mara Wolf
Lowell
Lowell
asked in General Q&A
ref url

The changes in the menu on Many chat have left me lost and unable to find the REF URL anyone know how I can find?

100
Lowell
Community Terms & ConditionsCookie settings