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3965 Topics
meganmoneybags
meganmoneybagsUp-and-Comer
asked in General Q&A
Stan Store Integration

I have an automation setup to collect email addresses from a comment reply in order to gain access to a link to my free guide. How do I get these email addresses into stan.store so I can put them into an automated email flow?

1440
meganmoneybags
TeeCee
TeeCeeUp-and-Comer
asked in General Q&A
Issues with OpenAI assistant and other API questions

I’ve developed an integration to OpenAI using both the Assistant and the completions modes. initially tried assistant mode but it is taking far too long since it needs to first set up new/update assistant if the context has changed , set up a new/check for existing thread, send message and run, then check for response. each of the api calls that require response needed to be put on a timer loop to check for completion. minimum smart delay with manychat is 10 sec which means i’m losing far too much time in all these processes. conclusion: using the assistant mode is resulting in the response taking about 12-13 sec to come through.alternatively, if i use completions, i get a response in about 4 sec but the downside is the entire prompt has to be sent each time which results in high token usage.is there something i’m missing here about how these integrations could work?is there a method  to remove or replace certain characters from text fields in   manychat? for example if the user or cha

6705
warsiwaquar
Alícia Fernandes
Alícia Fernandes
asked in General Q&A
How do I activate someone else's flow on my account?

I'm trying to save a flow that was shared with me and activate it on my Instagram account, but I'm not able to, and I can't find how to do it. I'm a bit out of touch with technology and have difficulty with it. Can you help me?

90
Alícia Fernandes
liodelao
liodelao
asked in General Q&A
Automation not connecting

Hey guys --- I’ve spent hours trying to figure this out --- researching here and I cant seem to get this automation to work.Desired Automation:I would like our fans to comment “Loko” on our post and receive a DM from the band.DM contains a pre-save link Once clicked - the fan would receive an DM with a photo of the group in the studio -- followed by a Voice note thanking them . Current Outcome:Fan sends comment -- DM is sent to them with the pre-save link.Thats it. Automation stops there.What I gather is they have to send ME a DM reply before they become subscribed as a contact --- and even then I have to manually subscribe them to an automation sequence? I’m pretty good at figuring stuff out -- I tried adding a tag upon clicking the button that triggered a sequence.. nothing.Any help would be great!  

331
Gustavo Boregio
SALINERO2488
SALINERO2488
asked in General Q&A
EXPORTING CONVERSATIONS AND RESULTS

Hi, I am a new to many chat. I wanted to know of theres a way to export the WhatsApp answers from clients to a spreadsheet or gsheet?

6181
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
Can we block WhatsApp numbers or specific countries on ManyChat?

Hi,I wanted to ask if we can block specific WhatsApp numbers or restrict messaging from certain countries in our WhatsApp ManyChat automation.We want the app to be available only in certain countries. Thank you!

14611
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How do I link Fireberry CRM to ManyChat WhatsApp?

Hi,We are using Fireberry CRM, and I wanted to ask how to link our CRM to ManyChat so that data and contacts are automatically pulled or updated whenever there are specific contact movements in the ManyChat automation.https://www.fireberry.com/Thank you!

221
Gustavo Boregio
geekykidstuff
geekykidstuffUp-and-Comer
asked in General Q&A
Automation not triggered when a custom field value changes (inconsistent behavior)

Hi. I have an automation that is triggered from Make when a custom field is changed, e.g.: However, even when I see in the live chat that custom field has changed: it's not always triggered. Sometimes it works, sometimes it doesn't. I don't see any errors in the logs. Is this a Manychat bug? It's affecting my products

733
Gustavo Boregio
vico
vico
asked in General Q&A
No option to connect Instagram to my Facebook Page?

i follow a Youtube Toturial but got stuck with unclickable button

40
vico
TRISTANROBINSON
TRISTANROBINSON
asked in General Q&A
help stopping this automation when someone comments on instagram

‘Hey! Thank you for adding your thoughts to the conversation!  Would you like to receive additional content from us via Instagram? Click the options below or type a reply to start.’ ANYONE KNOW HOW TO FIXneed help stopping this automation when someone comments on instagram

3409
thecraftybrick
lawrencecrossfader
lawrencecrossfader
asked in General Q&A
Instagram Collab posts

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

458615
Danbra
andremoura
andremouraChat Surfer
asked in General Q&A
Call a phone from a Whatsapp button

HeyHow can I provide a phone number besides adding it to the message content?I tried to add as a button with the tel: hyperlink, but it doesn't work.Is it possible to do so?Thanks

490
andremoura
GusHoyt
GusHoytUp-and-Comer
asked in General Q&A
Link created but not working?...

Hiya,New member, just set up and saved my first automation. All set-up correctly.Tested it using my other Insta acct and no message sent.Anyone know what might be going on?

1398
GusHoyt
daver
daver
asked in General Q&A
how to add chatbot to website - growth tools menu item not showing?

I have spent a full day trying to figure out how to add a chatbot to my web site and I am at a loss. I need the help from all you talented folks.  I have searched online and old instructions speak of a “growth tools menu item which I presume is an old feature. Please can someone guide me. Right now, I have connected facebook, instagram and whatsapp. PLEASE HELP!!

99411
Kenna Real Estate
Puramente
PuramenteUp-and-Comer
asked in General Q&A
How do you confirm the WASA number sold by manychat

Question: We got a phone number for the WASA, as manychats said there was not other option, it is not a real phone, it is a WASA, number is 19383485089. In order to install WASA a code must be sent by SMS (not possible) or by call (not possible either). So How do you do it? I try dialing the number (no response) and sending whatsapp, the meta says its ok (approved). Still there is no way to get in as the activation code can`t be received. Sorry it's not clear that English is not my first language.  Thank you so much!!!

120
Puramente
Jesss
Jesss
asked in General Q&A
How to automate responses to comments in your Instagram feed using a chatbot?

I can't automate replies to comments under posts; it redirects me to DMs, but I don't need that.

271
xoccxi
usermary
usermary
asked in General Q&A
Second automation

Hi, I just successfully created my first comment automation for an Instagram post. Now I want to create another automation with a different trigger that leads to a different page than the first one. I created both from scratch, but I can't connect them with an arrow like in the first template. Do I need the Pro version to create a second automation?

171
Fabio Gaulke
nursemichele
nursemicheleUp-and-Comer
asked in General Q&A
MY TRIGGER STOPPED WORKING  after censorship of IG POST

I recently had a medical post censored by IG Fact checkers….(eyeroll)this was annoying to say the least, due to their errors in their ‘facts’but, the most disturbing thing was,that MY TRIGGER STOPPED WORKING and I have had to hand answer each individual post...because all DM’s are EMPTY, because they received NOTHING after writing the correct trigger. Please help me know how to restore my trigger to that post

423
nursemichele
selfcaresimplified
selfcaresimplifiedUp-and-Comer
asked in General Q&A
Are automations not included in the free plan?

Heya! I’m trying to set up 2 automations on the free plan, but I can’t enable them/turn them on with the “Turn on this trigger” button (on the Automations page). I get the message “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.” However, I see the following features listed under the free plan on the website:Automate conversations. Unlimited custom flows to engage up to 1,000 contacts Create custom keyword triggers (3 keywords)Can you not set up any automations with trigger words on the free plan? These are the only 2 automations I have.Edit: I figured out the issue shortly after posting this. The issue is that I’m trying to apply it to “All posts and reels,” however the free plan only allows you to enable it for a specific post or reel. Hope this helps someone else!

1793
Fabio Gaulke
kaaxclub
kaaxclub
asked in General Q&A
I am not receiving notifications.

Situation: If after 3 or 4 days without receiving messages on WhatsApp, when someone writes to me, I don't receive notifications from the app. It's worth noting that the app is installed on two Android phones, and neither receives notifications from the prospects.Expectation: To receive notifications after several days without accessing ManyChat or after several days without a prospect writing on WhatsApp.Thank you in advance.

130
kaaxclub
taylorvox
taylorvox
asked in General Q&A
[Yahoo email delivery issues]

Hi there,I have noticed most of my accounts have completely lost their Yahoo email delivery. I’m wondering if the Manychat team is aware of the delivery issues and if there is anything that can be done to improve delivery on our end? We already validate new contacts’ addresses before they come in, we unsubscribe non-active contacts and prioritize sending to our highest engaged contacts.

170
taylorvox
Ravi
Ravi
asked in General Q&A
Instagram message automations pc

Hi, I have tried an automation on Facebook messenger and Instagram. The automation works for Facebook (mobile and desktop) and Instagram (mobile). The automation does NOT work on the Instagram desktop web browser (Chrome).Does it happen to anyone else?

130
Ravi
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
automation not working

I’ve had the same automation going forever. All of a sudden it stopped sending. Any ideas why?

80
Heather Austrie
Giorgio
Giorgio
asked in General Q&A
Issue with Private Accounts

Hi! I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? Thank you in advance.

7375
PearDoll
Delphine
Delphine
asked in General Q&A
Automation don't work for Instagram

For several days I'm trying to find the cause of the troubleshooting, but I don't see it.I have already disconnect my FB & IF profile and then reconnected them afterwards, but nothing helps. In my opinion everything is perfectly connected but I can't manage to get the automation get triggered. Can you help me please?Thank you!

190
Delphine
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