Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3513 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

7750
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

1650
Raquel C
Manychat Team Member
Anthony.75001
Anthony.75001Up-and-Comer
asked in General Q&A
External request - Bad control character in string literal

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content? 

62
Anthony.75001
derexartist
derexartist
asked in General Q&A
How to Use ManyChat AI🤖 to Send Art Images to Customers🎨

Hi everyone!  I'm a spray paint artist from Taiwan, and I showcase my artwork on Instagram and my personal e-commerce website.I have a few questions about using ManyChat AI:Can ManyChat AI send images of my artwork to customers during conversations? For example, if a customer asks about a specific theme or painting, is there a way to make the AI send them the relevant picture? I'm currently using a manually designed conversation flow in ManyChat. Is it possible to combine my custom flow with ManyChat's AI chatbot at the same time? Are there any video tutorials or guides you’d recommend for setting up ManyChat AI effectively?Thanks in advance for your help! 🙏✨  

481
Dena jen
madiprew
madiprew
asked in General Q&A
my post / reel automations will not go live

im not sure what to do because any time i try to go live with an automation for a post, nothing happens. i click “go live” and it doesn’t do anything. my story automations are working but not feed posts. ive done everything the support desk has told me to but it still won’t do anything.

111
Fabio Gaulke
phils
philsUp-and-Comer
asked in General Q&A
What is the pricing for Marketing Automation Product after exceeding 500 contacts?

Thank you for any help. I see 500 contacts free. But what’s the pricing if we have 2,000 contacts?

234
phils
Iñaki Rossi
Iñaki Rossi
asked in General Q&A
Help please, support does not answer me

I can't solve the following error in any way, I already tried updating permissions, reducing the messages even though it worked perfectly before.-The error is that my followers from PC and IOS have a very bad visual appearance of the automation (not from phone), I leave some examples in the images. Could someone recommend me a solution?   

91
Fabio Gaulke
MichaelV
MichaelVUp-and-Comer
asked in General Q&A
Hooked into Shopify, automating Ecom products, what do you guys think?

Heya! For those that are following the journey of building ecom funnels inside of our flows, here’s an update video for ya. Been coding like crazy and we are now officially AUTO POSTING physical products from Shopify into our flows by using a single external link request (via an Action). No Zapier, no Make, no work-arounds, no nonsense. This was quite the undertaking to make it so simple.  This is allowing the user to select the product and variants. During this time, while the user is making their selection, we’re creating a virtual cart in the background to keep tracking of what they selected which will be put together at the end and reflect within Shopify at checkout. When they’re done and paid out, we can simply send them back into another flow. It’s wild. Now that we have the basics down, upsells and downsells are next. If anyone has any feedback, please let us know!  

60
MichaelV
Vincent LEBEL
Vincent LEBEL
asked in General Q&A
How to Disable the Messenger Keyboard Except for Specific Inputs?

Hi everyone!For my Messenger automation, I wanted to completely disable the user’s ability to type messages and force interactions only through Quick Replies. Thanks to the Keyboard Input setting in ManyChat, I was able to hide the keyboard entirely — which is great!However, I still need the user to enter their name at the beginning of the flow. So ideally, I'd like to reactivate the keyboard just for that specific step, and keep it disabled the rest of the time.What I’m doing currently: I disabled Keyboard Input globally (Messenger settings) I use Quick Replies for most of the conversation For name input, I created a User Input block with Text type and left the “Only allow quick replies” option unchecked My question:Is there a cleaner or more flexible way to allow text input only at certain steps while keeping the keyboard hidden elsewhere?Any tips or best practices to improve this flow?Thanks in advance! 😊

71
Fabio Gaulke
Mahi
Mahi
asked in General Q&A
Issued with automatic DM

Hii I created Instagram account first then after I created Manychat account and linked it with Instagram .after I tried to trigger automatic dm but its showing n/a in ctr . It not triggering please help me anyone have idea                         

161
rogerioaraujo
luzdefada
luzdefada
asked in General Q&A
conecção instagram: Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

233
rodrigo_silvano
Ridho
RidhoUp-and-Comer
asked in General Q&A
Manychat integration to tapsite.ai

Can Manychat integrate to Tapsite.ai? How to? 

254
Gustavo Boregio
Reykjavik Sketcher
Reykjavik Sketcher
asked in General Q&A
Comments work but DMs and Story replies don't (paid account)

Hi guys, I have had a lot of success using the free version so recently upgraded to paid. My flows are being triggered successfully in comments but not in DMs or Story replies. I have remade them, tested them with different accounts, watched the videos from others Qs and still it’s not working in DMs/stories. I feel like it’s a facebook setting but I have been alllll over the place checking everything but there doesn’t appear to be an issue. Any help would be great. Thanks 

80
Reykjavik Sketcher
P
PavelUp-and-Comer
asked in General Q&A
How can I pass values to the user's custom fields when the user goes to a bot from the website?

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

5274
NicoMoney
gerarcat
gerarcatChat Surfer
asked in General Q&A
HOW TO DEAL WITH SMART DELAY AND BUTTONS

im setting an automation for whatsapp, the im sending messages with buttons, then.. i expect susbscriber to choose one of the buttons, and after the message ive set a smart delay waiting for the answer. thing is.. after the smart delay started even if the susbscriber chooses one of the buttons the smart delay wont stop and it will continue the flow. Is there a way i can send a message with buttons and set a waiting time for the susbscriber to chose one of the buttons, if not then continue the flow?

52
gerarcat
Virna Paulino
Virna PaulinoUp-and-Comer
asked in General Q&A
Erro na automação em resposta a comenário

bom dia gente! Alguém poderia me ajudar? Estou tentando criar uma automação de resposta a comentários em publicações e reels com palavras chaves… Mas não está ativando. Alias diz que está ativo, mas ao testar ele não está enviando a mensagem no direct na pessoa como resposta ao comentário dela. 

164
Fabio Gaulke
PRX Jurre
PRX Jurre
asked in General Q&A
Use ManyChat from another Instagram profile within same Instagram account

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

91
Fabio Gaulke
Xerial
XerialUp-and-Comer
asked in General Q&A
Whatsapp Business API & White Label

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

122
Xerial
Iasmim Policarpo
Iasmim Policarpo
asked in General Q&A
Não consigo conectar meu instagram ao manychat

 

71
Fabio Gaulke
reid954
reid954
asked in General Q&A
Auto DM for new follows

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?

121
rogerioaraujo
Kenxy.Diaz
Kenxy.Diaz
asked in General Q&A
Exact Match Keyword Trigger

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

151
Gustavo Boregio
hogkaiatwork
hogkaiatwork
asked in General Q&A
Remarketing Contacts

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

151
Gustavo Boregio
Pierre
Pierre
posted in General Q&A
Dashboard not showing up

Hi there, I have admin role under a Manychat account but I can’t see the dashboard. Any reason why that is?

71
Gustavo Boregio
Claudiabtg
Claudiabtg
asked in General Q&A
Erro na hora de criar fluxo

Boa noite. Até hoje de manhã estava funcionando normalmente, porém agora não consigo criar novos fluxos, aparecendo a mensagem abaixo, embora esteja com a rede funcionando normalmente. Utilizo a versão gratuita, pois estou começando nesta área e tenho poucas postagens. O que pode estar acontecendo? 

101
Gustavo Boregio
Tbexi
Tbexi
asked in General Q&A
hot to delete this messege

Hi guys can someone please help me with this i have did the automation message to messenger and everytime i try it there is a message that comes automatically by it self how i can delete it (Wir werden uns während unserer Geschäftszeiten bei Ihnen melden — unser Team ist zu diesen Zeiten jederzeit online.)

71
Gustavo Boregio
Community Terms & ConditionsCookie settings