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3963 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

14620
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3130
Raquel C
Manychat Team Member
Alanpin19
Alanpin19Up-and-Comer
asked in General Q&A
Help: Instagram Automation Issue & Support Contact

Aquí tienes una redacción concisa y clara para la comunidad de ManyChat en inglés:Hello ManyChat Community,I'm experiencing an issue where my automations are not triggering on one of my ManyChat Instagram profiles, despite having already updated the Instagram permissions.Has anyone encountered this problem or found a solution? Also, could someone kindly guide me on how to effectively contact ManyChat's technical support team? I'm having trouble locating a direct contact option.Any help would be greatly appreciated!Thank you in advance,

255
Alanpin19
trunghieulc89
trunghieulc89
asked in General Q&A
update pro

tại sao tài khoản của tôi lại bị hạ xuống bản free trong khi vừa thanh toán hôm 3/7/2025?trên thông tin hóa đơn tháng 6 báo là 11 hết hạn pro, nhưng trừ tiền từ hôm 2/6. sang đến tháng 7, tự động trừ tiền từ hôm 3-7, nhưng đến hôm nay vẫn chưa thấy thông tin hóa đơn trên tài khoản, và tài khoản bị hạ xuống bản free. mong ad xem lại giúp mình ạ

40
trunghieulc89
D
Destination InspirationUp-and-Comer
asked in General Q&A
Auto-DM from Comment is Not working

I have two separate PRO accounts on Manychat. One account is working fine, but the other is not registering any of the comment to DM automations-- whether they’re my older ones that use to work or new automations I’ve just created.I’ve refreshed my account connection and received confirmation from Manychat that it has been connected properly, but the automations still don’t work. It’s unfortunate because I use this for business and I’m receiving hundreds of comments, but none of them are receiving the link. The contact list is still under the 2,000 mark too. Can anyone help me?? Thank you!

101
rogerioaraujo
Maca
Maca
asked in General Q&A
Problemas para automatizar en facebook

A pesar que estan conectadas mis paginas de face no puedo automatizar, no me sale habilitada la opcion solo aparece instagram, ayudenme por favor

30
Maca
yayaz
yayazUp-and-Comer
asked in General Q&A
Same message to all post-reels comments but, 2nd message will be different

I want to throw 1 single mesat to the comment message from the post and reels (information is given by dm). When it comes to dm, I want to give different answers according to which post-reels the customer has commentedFor example1. comment came to reels. The common message should be sent from dm (information is given by dm). Dm message is the product price in the relevant post - 450 dollars2. comment came to reels. The common message should be thrown from dm (information has been given with dm). Dm message if interested in the product price in the post - 650 dollars Can I create automation in this way? 

284
Aafia Umair
Sietetravel
SietetravelChat Surfer
asked in General Q&A
han detectado problemas en la App Mobil?

ayer en mi app de manychat todos los mensajes pasaron a cerrados de manera masiva, y esta un poco bugado, quisiera saber si es algo que actualizaron  o es algo particular en mi cuenta?

121
rogerioaraujo
Lázaro
LázaroUp-and-Comer
asked in General Q&A
Modo coexistência do WhastApp sem comunicação

Apesar de estar com todos os status de conexão ok, tanto na gerenciador de whatsapp da meta quando no ManyChat, não recebo mensagens no batepapo ao vivo. E ontem programei alguns disparos e não foi nenhum. Parece ter sido enviado mostra que foi, mas não houve cobrança e nem disparos. Alguém já passou por isso? 

132
Lázaro
adrianaamortegui99
adrianaamortegui99
asked in General Q&A
PLEASE HELP - AI Step does not save system fields or custom fields.

We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us? The user provides their phone number, but it doesn’t get registered, nor does the email.AI Step GoalStep configuration — it always worked until around July 6, 2025.Step configuration — it always worked until around July 6, 2025.When the data is sent to Zapier and then to Excel, the fields used to come through complete. Now they don’t. See image:Email, Phone, and Topic no longer arrive—only Name.

20
adrianaamortegui99
manytak
manytak
asked in General Q&A
URGENT: Button Link Opens Threads App Store Page Instead of Target URL

Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta.  I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS)  I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention!  

382
Lisette
SeizeTheDayWithDrDay
SeizeTheDayWithDrDayUp-and-Comer
asked in General Q&A
Limiting The Response Rate

I got restricted by Instagram for 6 days because I went viral and too many ManyChat responses were deployed in a short time. Is there a way to limit the response rate to stay in the parameters? I appreciate your help! 

101
Gustavo Boregio
Homesite
HomesiteChat Surfer
asked in General Q&A
albato to Whatsapp sending Template

What's the easiest way to automatically send a Whatapp template from a Albato lead to ManyChat?

40
Homesite
coachtijanadaly
coachtijanadalyUp-and-Comer
asked in General Q&A
Activecampaign integration - First name field

 I have created a manychat flow to collect emails and add a contact to AC. The firstname (or last) is not showing for AC. I have tried workarounds via chat gpt’s help to no avial. What can I do?

40
coachtijanadaly
Rolololo
Rolololo
asked in General Q&A
Syncing contact information with active campaign

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

1172
coachtijanadaly
coachtijanadaly
coachtijanadalyUp-and-Comer
asked in General Q&A
Automation not working after refresh

Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response. The automation is on and pointing to the right post. Any advice? https://www.instagram.com/reel/DKfEhWsAjBL/

393
coachtijanadaly
Honcruse
Honcruse
asked in General Q&A
New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

653
merysilvamoyano
linzarella00
linzarella00
asked in General Q&A
How to add a step to a live automation?

I have an automation that’s live. The automation collects people’s email addresses. I want to add a step to the automation where the email addresses get passed on to my klaviyo account (I’ve already successfully set up the klaviyo-manychat integration). But I don’t see anywhere to add a step. Can this only be done before an automation is live? Everything I read says you should be able to add a step to a live integration, so I don’t understand why Manychat is not displaying the option for me to add a step. 

101
Aafia Umair
MaxiKeller
MaxiKeller
asked in General Q&A
Run AI Chatbot when someone write message during automation flow.

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

453
rogerioaraujo
elenaelena
elenaelena
asked in General Q&A
Manychat doesn't accept my credit card or apple pay

Hi, I tried to upgrade to the pro plan but my credit cards (both) are not accepted, also apply pay doesn’t work. There is no issue from my bank’s side so can someone please help me with this? I don’t know what else to try.  Thank you! Elena

60
elenaelena
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Follow up

Is there anyway you can leverage many chat to automate follow up responses when people don’t answer the original DM? 

143
Aafia Umair
adrianaamortegui99
adrianaamortegui99
asked in General Q&A
AI Step does not save system fields or custom fields.

We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us? The user provides their phone number, but it doesn’t get registered, nor does the email.AI Step GoalStep configuration — it always worked until around July 6, 2025.Step configuration — it always worked until around July 6, 2025.When the data is sent to Zapier and then to Excel, the fields used to come through complete. Now they don’t. See image:Email, Phone, and Topic no longer arrive—only Name. 

60
adrianaamortegui99
BirdAI
BirdAIUp-and-Comer
asked in General Q&A
How to change Manychat Pro Account name

how can I change the display name of my manychat account? I changed the name in Facebook, but it is not changed in my Manychat account

122
BirdAI
Emma1631
Emma1631
asked in General Q&A
Double prélèvement demande de remboursement

Bonjour,Je viens de m’apercevoir que j’ai été prélevé 2 fois :le 29/06/25  Le 30/06/25Comment faire pour obtenir une vérification de mon compte et le remboursement; De mon côté il vame falloir vérifier les mois précédentes également.Je vous remercie de votre retour.Cordialement 

30
Emma1631
NS-Inov-Digital
NS-Inov-Digital
asked in General Q&A
Issue Exporting Contacts to Google Sheet

Hi Everyone, I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.The data I’m collecting:Frist Name Last Name Email PhoneHas anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.This is the example of an automation:I’ve put the Action on the beginning. Is it in the right place?Many thanks

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NS-Inov-Digital
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