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3649 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

10130
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

2040
Raquel C
Manychat Team Member
turgunbek
turgunbekChannel Explorer
asked in General Q&A
biiling

hi. I variable the number of contacts. I cleaned some of them. so I can't know how much I have to pay in this window. this is calculating the contacts in the real in the window.

51
rogerioaraujo
Hassanhk90
Hassanhk90
asked in General Q&A
Sharing Links

Hey there, so I can’t seem to be able to share my facebook workflow with someone else as a template, I am trying to find the button, but I can’t find it

51
rogerioaraujo
Ivanli
Ivanli
asked in General Q&A
Automation Not Firing When Keyword Sent in Private Message

Hi everyone, I’ve encountered an issue and would like to ask for your help. 🙏(I’ve attached a screenshot below for reference.)Problem:When a user sends a direct message, the automation does not get triggered.What I’ve already set up: The keyword trigger is properly configured. The keyword is connected to an automation flow. But when a user types the keyword in a private message, nothing happens—no flow is triggered. Has anyone experienced a similar issue?Is there something I might be missing, such as user status or flow conflicts?Thanks in advance for your help! 

30
Ivanli
nvchat
nvchat
asked in General Q&A
Main Menu not working with IOS

Hi manychat team,My Main Menu is not working properly when a button links to another flow on iPhone, as shown in this video: https://disk.yandex.com/i/OaJioIIX3ajaEw.Please have your team check and help fix this issue. 

40
nvchat
Grigor
GrigorRising Conversationalist
asked in General Q&A
Promo Code Randomizer Error

Hey everyone,I created a promo code randomizer that works well—until multiple users click the button at the same time. In that case, the bot sends the same promo code to two different users. Then, in the Google Sheet, it updates the username incorrectly. As a result, when the next person clicks the button, the bot skips a column and sends the following promo code instead.For example, at 11:24, if two users click the "Get Promo" button at the same time, both will receive promo code #4. Then, at 11:25, when another user clicks the button, they’ll receive promo code #6 instead of #5.You can see the issue in the attached screenshot. I've also attached the bot flow for reference.

448
Grigor
ivan-exsy
ivan-exsyUp-and-Comer
asked in General Q&A
White label chat dashboard for clients?

Hello!I want to create a chatbot solution for a B2B client, using conversational engine on my server (connected to Manychat via API). The goal is to give this B2B client access to all user chats through a dashboard.I like ManyChat’s dashboard, wondering if it is possible to create it for a client without ManyChat’s, but my dev logo on it?Thank you so much!

79610
Aisa Malintad
Luiz Fernando Bechelli de Mour
Luiz Fernando Bechelli de Mour
asked in General Q&A
Automação problema

Pessoal, como estão ?Criei uma automação, testei pelo Instagram, e está com problema, está aparecendo opções erradas. Conforme anexo, era para aparecer apenas " Sim e Não" e a opção com "Raiva e irritação" fica em outra parte. Se alguém souber me orientar, agradeço. 

10
Luiz Fernando Bechelli de Mour
nocodedude
nocodedudeUp-and-Comer
asked in General Q&A
Webhook Response Issue – Custom Field Isn’t Updating

In my ManyChat webhook the field named continue won’t save to its custom field, while the others work fine.{ "output": { "response": { "part_1": "¡Sí, enviamos en Miami-Dade! 🚚", "part_2": "Ofrecemos pick-up y entrega.", "part_3": "¿Quieres info o hacer un pedido? ¡Dime!", "continue": "continuar_proceso" } }}What happens JSON key Saves? part_1 ✅ part_2 ✅ part_3 ✅ continue ❌  What I’ve checked Field name & type are correct. Renaming continue to something else (e.g., next_step) works. Rebuilt the Bulk Set Data step and cloned the flow—same result. Ask: Is continue a reserved word in ManyChat, or is there another fix besides renaming the key? Any tips appreciated!  

121
Gustavo Boregio
Jason_Broderick
Jason_BroderickUp-and-Comer
asked in General Q&A
How To Stop Automation 1 If They Enter Automation 2

I have two automations; A lead magnet delivery, with follow up A questionnaire, triggered by Dm Currently, people are subscribing to the lead magnet, then also subscribing to the questionnaire - but the automations are clashing and sending all messages. I can’t find a condition to “Stop Automation X” that I can place in both automations to stop the other one if the contact enters it. I can see “Unsubscribe From Sequence” Surely this is basic basic basic marketing automation. Don’t tell me I have to tag users entering an automation, then recheck the tag at every single step to pull them out if they have entered the other one? 

1045
Martin Traz
Rachid13
Rachid13
asked in General Q&A
Problems connecting Instagram

Hello,I can't link my account to Instagram.I was already using it at the time, but now I can't renew the connection. In Instagram, the connection to Manychat is shown as active. I am stuck at the screen where I can click on “Send request / Request sent”, which I have done. But it doesn't go any further.What can I do?My email account is djabout13@gmail.com and my Instagram channel is word.media.social.FYI: Copy&Content is actually the same account, I just changed the name.Thank you very much Best regardsRachid

20
Rachid13
nuuprojects
nuuprojectsUp-and-Comer
asked in General Q&A
WhatsApp Automation not triggering at all

Hi,I’ve setup a WhatsApp automation with a keyword trigger using a number provided by ManyChat. The conversation is not triggered at all.All has been verified via Meta and all labels are green as in verified and active.Really stuck on this and not sure what’s missing. Flow and trigger is basic and active.Any ideas?ThanksNick

247
Fabio Gaulke
Candela
CandelaUp-and-Comer
asked in General Q&A
Follow up if the user does not answer

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

152
Candela
dialogomilinario
dialogomilinario
asked in General Q&A
Different Amounts

Hello, please tell me why different amounts are displayed at different stages, while it is impossible to get to the second stage without passing the first 

30
dialogomilinario
SS2324
SS2324
asked in General Q&A
TAX Documents

Can anyone help me get in touch many chat for billing purpose. For our year end compliance we the following for our records.1.Tax Residency Certificate (TRC) for the Tax year 2024 and 2025 issued by the tax authorities in your country. 2.Declaration of Non-Residence, if applicable. (No PE Declaration) 3. Form 10F (Electronically filed in the Indian Income Tax Portal) applicable even in case of non-residents.

41
rodrigo_silvano
naval
navalUp-and-Comer
asked in General Q&A
Unable to login to manychat due to error "Switch Instagram to continue with another account or request access from the owner of IHOP."

I am getting this thing when i amtrying to connect my instagram what does it mean?  Dermabay Skincare already connected to IHOP.Switch Instagram to continue with another account or request access from the owner of IHOP.

304
rodrigo_silvano
VeronicaForBFC
VeronicaForBFC
asked in General Q&A
Бесплатный Pro тариф для пользователей из Украины

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

180
VeronicaForBFC
tagumcooperative
tagumcooperative
asked in General Q&A
Manychat AI Bot randomly gives mobile number

We purchased a manychat bot premium subscription but multiple customers are complaining as the bot randomly gives mobile number of people. This affects our company and we dont know how to fix this as we cannot see any prompt telling the bot to do that. Did you experience the same problem? How did you fix this. 

101
Gustavo Boregio
Victor
Manychat Team Member
VictorManychat Team Member
posted in Known issues tracker
[RESOLVED] Unable to Link Manychat App to Meta Ads / Facebook Ads Manager

Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙

1519
rezaathamilton
Billy
BillyUp-and-Comer
asked in General Q&A
Transfer Manychat Pro Subscription to New Facebook Page

 Dear ManyChat Support Team,I hope this message finds you well.My name is [Billy], and I previously had a ManyChat Pro subscription linked to the Facebook page called LiteFinance Mongolia. Unfortunately, this page is no longer available or has been deleted.I have now created a new Facebook page and would like to transfer my existing ManyChat Pro subscription from the old page to the new one.Please advise on how I can proceed with transferring my subscription and reconnecting ManyChat Pro to the new Facebook page.Thank you very much for your assistance.Best regards,[Billy]

122
Billy
chris_zoomlab
chris_zoomlabUp-and-Comer
asked in General Q&A
Contact Limit even with Inbox Subscription

Hello,So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts? Thanks in advance. 

458
chris_zoomlab
tagumcooperative
tagumcooperative
posted in General Q&A
Issue with our AI Bot

Good Morning! I’m Win, We have encountered an issue regarding our AI Bot. Who randomly gives mobile number of people in the chat. May we know if you experience the same Issue ? 

00
tagumcooperative
paolafajardo
paolafajardo
asked in General Q&A
external request response is null

hi everyone, i have a quick question about external request, i’m doing a request to n8n this workflow use IA to answer the user question and retrieve the answer throught the ‘respond to webhook’ node, the issue is this: the node still running and manychat show me a alert that the request is null, i try to use http headers to solve this but not work this is the response register:  if u can see the response is null, i thought that maybe the problem is the response mapping but is not  and this is the response in n8n:  is responding correctly. if i use another way to make request the response is working  HERE this is the headers that im using  how could i solve this issue? thnks 

416
RGUESS1111
espider9
espider9
asked in General Q&A
Having Problems with Telegram Invite Link and ManyBot redirect

Hi, I am having an issue on my automation. I have a step to provide a button with a link (telegram group invite). However, when users click that button it takes them to something like thisAnd it converts my telegram invite link to a manybot link Example.Instead of just //t.me/rest.it shows and useshttps://app.manychat.com/fb2983341/cms/files/content20250526042556_871553/%E2%80%8Chttps://t.me/rest. Please advise​​​​​​​

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espider9
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