Changelog
Ideas
Events

Share your (Meta) story with us!

1 day ago

Home
Ask the community
General Q&A

General Q&A

Any questions you have about using Manychat.

3,900 Topics
8,217 Replies

When you subscribe we will email you when there is a new topic in this category

3901 Topics

Most replies

Most views

Newest first

chatbotswithburkieChannel Explorer

asked in General Q&A

Not seeing user input responses

Unable to see user input replies in my Instagram DM. For example, when asking for the user’s name and email, I cannot see the user’s response. Is anyone else having this issue?? It’s happening on Instagram and I’m wondering if it’s a manychat issue or meta issue.

230

1 year ago

Luqman

asked in General Q&A

Only respond to a comment

Hello, I don’t understand how to respond to a comment on instagram under a post or a reel without sending a direct message, as I have a restaurant and just need to respond to customers who have some question about my restaurant.Can you help me ?

Connecting Manychat to Instagram

Hi All!I have been experiencing trouble connecting Manychat to Instagram. I followed all of the steps from blog below, created by the community manager and it still not working. I am not sure why and would appreciate some help.Thank you! Blog post -

CHECK INSTAGRAM SUBSCRIPTION

I want to send a specific messages to people who comment on a specific post but before sending message I need to check if it’s following me or not . if yes » send message if No » send a message to follow me + button to refresh check following status any idea ?

I went to add my Instagram on manychat I accidentally deleted my Instagram. How do I recover this account and add it again?

Can I change the access to the accounts I manage after signing up?

When I signed up I was offered a list of all the accounts I managed to give access to for various things FB, IG, Ads etc. I switched them all off apart from my own account initially as I wasn’t sure how i would use it but now I would like to use it for the other accounts I manage, can I go back and change my preferences and allow access to some of the accounts I manage? At the moment I can add them but they show up as separate accounts which all require a paid scheme. If I change the access would more accounts be under my name? If anyone has any intel on how to do this, that would be great. Many thanks

Runs of the flow's seem good, but in practice no message is received by the contact

hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds?

180

1 year ago

will.adams98

posted in General Q&A

Instagram Reach Issue after activating Manychat Auto Responder

Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!

Get whatsapp number of user who are sending messages to my bot

Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.

Limit chatbot trigger to start only once per user per few hours

Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?

Facebook connection confusion

When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?

Continuous Message replies

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

Integrating Woocomerce products with Manychat

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :)

790

1 year ago

OliverDKChannel Explorer

asked in General Q&A

Comment restriction Facebook

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments?

4021

1 year ago

shayanreyesUp-and-Comer

asked in General Q&A

Whatsapp automation not working

I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?

2412

1 year ago

birkanUp-and-Comer

asked in General Q&A

not asking second time e mail

I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?

Banning countries makes Manychat stop working

Hi! I’ve been using manychat for a while and I do have great results! The problem that I face a lot is dealing with accounts from India, a place where I do not sell my service. I banned the country by changing the age limit through the Instagram settings, but then ManyChat stops working in general Any idea on how to solve this?

Receiving error and showing as unpublished

Hi, I’m new to ManyChat and have an automation that I think is working, but I’m getting this error type message asking if I want to have my message #1 be the reply to comments when I try to update. I don’t want that, but it’s still showing my automation as unpublished. I duplicated it from another automation, and it’s also still showing the old message until I click edit and then it shows update version. Any suggestions? Thanks in advance!

Kursy39Up-and-Comer

Hi everyone, I am setting up a competition for the first time and I am struggling to connect one step.In summary, users need to comment ‘rug’ to go into the automation. They then are explained the rules and need to enter their email. Once they write their email, how do I make that response the trigger for the rest of the funnel?It’s that bit I cannot seem to figure out. Help! Hoping the rest of it is correct too? Screen shot attached. thanks in advance!

276

1 year ago

MonaUp-and-Comer

asked in General Q&A

Conversation starters are live, but not showing

Manychat is connected to both Insta and FB, and the Converstation starters are live/published, but they don’t show on either when people go to my DMs. How do I fix this, what do I need to look for?

1574

1 year ago

LiviaUp-and-Comer

asked in General Q&A

Automations not working

Why aren't my automations working??? I have the Pro version, they used to work before. I've already allowed through ManyChat, I've created a new page on Facebook, and nothing happens. I'm so frustrated, please help!!!

When I try to set up various comment replies to my automation, it says i need to change something in my advanced instagram settings? does anyone know what its talking about?

100

1 year ago

hbconsultingcoUp-and-Comer

asked in General Q&A

Conversation Starters

Hello - I have connected everything and the Conversation Staters are showing live, but they do not pop up on Instagram. Please help!

my Live chat can not reply to user

Hi therefor now my Livechat can not reply to customer, but if we go to FB page inbox we could reply as normal.Anyone here have the same issue like me?

сan't run automation in comments

It’s used to work, but all of my old automatizations don’t work now and when I create new ones they won’t work as well,,, what’s the problem? I have a PRO version and it’s still doesn't work

274

1 year ago

Page 127 / 156

Community Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Welcome to the Manychat Community!

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.