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General Q&A

Any questions you have about using Manychat.

  • 4,055 Topics
  • 8,663 Replies
4056 Topics
Soundealer
Soundealer
asked in General Q&A
Instagram error

Hi there! I was trying to Connect my Instagram channel and an error keeps ocurring. When I login the page refreshes and makes me login again constantly. Does anybody know how to solve this?Thanks!

180
Soundealer
Mariano San Juan
Mariano San JuanUp-and-Comer
asked in General Q&A
Country Code Flag

Hi everyone!Does anyone know how to ask for a country code phone number using Instagram Chat Flow?I would to like to ask users to select their flag before including their Whatsapp number so there’s no problem with formats and country codes… Ideally, it would be:1-Where’s your WhatsApp number from? Flag selection2-What’s your number?Input: phone number Thanks

1162
Mariano San Juan
ediahomeph
ediahomeph
asked in General Q&A
Changing device that receives OTP

Hi. I would like to ask if anyone knows how to change or update the device that receives the OTP when signing in Manychat? I’ve already submitted a ticket last March 25 and also did a follow up but no reply until now.As of now, we can’t use our account in other devices.Thank you.

210
ediahomeph
jennyb
jennybUp-and-Comer
asked in General Q&A
How to confirm if Instagram messages are being sent

Hi, Over the last 2 days, I have gotten comments on my posts for automation to send a DM. On the post, I can see I have comments, but when I open them, nothing appears. In my manychat, it shows 0% CTR so despite there being comments; the automation isn’t going through. Is this a manychat or Instagram issue? Thanks!

1083
jrpower
Judi Jamieson
Judi Jamieson
asked in General Q&A
Connected FB Page hacked and deleted.. How to fix w new page in my pro account?

Last week my Meta account was hacked and the hacker deleted my FB Business page that is tied to manychat pro account.  Now my automations are not firing in Instagram.  This is costing me thousands of dollars a week in loss of sales.I created a new FB business page, but cant figure out how to switch out the old one that is gone (Says I dont have sufficent rights) because it doesnt exist. How to disable and enable my new business page? 

891
Freelancer Rakib
Lilfela
Lilfela
asked in General Q&A
How automation agencies work with their clients? For AI agency owners and workers

I'm in the process of launching a new agency focused on AI automation, and I have a few questions for those experienced in this field. Specifically, I'm curious about account and contact number management. Should I be managing all the accounts and new contact numbers directly, or is it standard practice for the client to create their own account and then grant me access? I encountered a hurdle when I attempted to add another contact number to my account; a notification appeared stating I've reached the limit. Any advice or guidance on this matter would be greatly appreciated.

500
Lilfela
Jay
Jay
asked in General Q&A
Inquiry about automatic message sending function

안녕하세요캐주얼 모바일 게임을 서비스하고 있으며, 인스타그램을 통해 참여 이벤트도 진행할 예정입니다.캐주얼한 게임이다 보니 아이들이 많이 참여할 것 같아요. 현재 인스타그램에서는 미성년자에게 DM을 보낼 수 없는 것으로 알고 있습니다. MANYCHAT의 자동 메시지 전송 기능은 미성년자에게 직접 메시지를 보내나요?

100
Jay
zel123
zel123Channel Explorer
asked in General Q&A
Media to determine (instagram)

When I receive a message. Detect when you send a media message. I didn't see it in these options. When a user sends a media message, what should I write instead of the keyword? To detect the media message?

150
zel123
hafijur.sheikh
hafijur.sheikhUp-and-Comer
asked in General Q&A
Facebook Comment Automation Isn't Working!

Facebook comment automation isn't working anymore, but sending messages is still functioning properly. However, I need both features to work. Can anyone educate me on the real reason for this issue? And how can I fix it? Please help me.  

1918
OliverDK
LUISMARCOB
LUISMARCOB
asked in General Q&A
DISPARADOR DE AUTOMATIZACIÓN CUANDO ALGUIEN ENVÍA UN MENSAJE SÓLO POR PRIMERA VEZ?

¿CÓMO PUEDO HACER UN DISPARADOR DE AUTOMATIZACIÓN CUANDO ALGUIEN ENVÍA UN MENSAJE SÓLO POR PRIMERA VEZ?CUANDO LO HAGO CON ETIQUETA DE CONTACTO NO FUNCIONA EN TODAS LAS OCASIONES

952
Gustavo Boregio
jimkats
jimkats
asked in General Q&A
iOS problem

Hi everyone! I have built an automation that works fine for Android devices but not in iOS.I use conversation starters.When iOS users click, none of the flows trigger. Does anyone know what’s going wrong?

380
jimkats
Amine
Amine
asked in General Q&A
Assistance requise pour problème d'automatisation des DM sur Instagram

Hello everyone,I hope this message finds you well. I'm currently encountering an issue with DM automation for comments on Instagram.The automation process I've set up involves sending a private message to individuals who comment the word "extract," providing them with a link to download a PDF. However, despite testing it with several accounts, I've noticed that it's not functioning as expected.Initially, it worked smoothly with my primary account, where I tested it by commenting on posts made by real individuals. However, even with the same account, I'm no longer receiving any messages in my DMs when I comment with the keyword "extract." I'm uncertain if there's a limitation on sending multiple links to the same person.Furthermore, when I tested the automation with other accounts, the outcome was the same - no messages were received upon commenting with the designated keyword.I would greatly appreciate any assistance or insights you can provide on resolving this issue.Thank you for you

280
Amine
Adi
Adi
asked in General Q&A
Instagram automation

I created an automation for Instagram and it says it's active but it's not working. Everything seems to be connected, I refreshed the page, deleted the video and re-uploaded and it still doesn't work. what could be the problem?

100
Adi
chriscfedrizzi
chriscfedrizziUp-and-Comer
asked in General Q&A
Date format and button size limit

Hey guys, I've been trying to set a custom field using Make <> Manychat and it worked. But the problem is, the date format is not being set in the right format, because it looks like Manychat does not accept the formatting I chose and sent from Make. I found a way to format the button variable inside Manychat! But now my problem is, the button name using the variable custom field is not being accepted, it says: "Button Title is longer than 20 symbols", when it's really not. If I format with only Day in the date, it is still giving the same error message. Anyone here can help?

2764
Gustavo Boregio
Samar Sisodia
Samar Sisodia
asked in General Q&A
First day Flow worked well in messenger but after that no flow

Hey! I made a flow of 4 questions to trigger when someone comments on post. For the first 2 questions, trigger worked well but not after that.  Last 2 questions are not being answered in messenger. I checked but it is not happening. How can it be done? 

130
Samar Sisodia
BackyardBakeries
BackyardBakeries
asked in General Q&A
Instagram “couldnt send” Error

Today is the first time I’ve ever tried to use ManyChat. I’m wanting to automatically send a message to to anyone who comments on a reel or post with a trigger word. I’m connected to fb and instagram. I’ve gotten my actual messages through here so it definitely is connected and works. I attempted to post a reel today, set the trigger words up in ManyChat, used the “add button”  link with correct and working urls. When I tried to comment from my personal account though to confirm it was working, I got an error message. Attached is a screenshot. I’m really not sure what to do here- I took the post down in the meantime. Help please! 

400
BackyardBakeries
Marilo
Marilo
asked in General Q&A
CGT´s what is ?

I need your help. Days ago I connect with many chat, and the first day working very well, but after a day not responded in Instagram.and the support tell me 1. Re-connect CGTs:  and I don´t know what means.If someone explain in Spanish will be easy, if not in English.Thanks in advanceMarilo

131
Gustavo Boregio
ibs
ibsUp-and-Comer
asked in General Q&A
trigger use

Hello everyone, I need some help. I have a main flow where i’m asking a user to pick one of the options that he wants. example: “text option that you want to use 1,2,3,4,5”. then I’m waiting for a response from the user and depending on his choice i want to start automation with a trigger. How can I do that!Thank you very much)

383
AwaisToor
PeterPan
PeterPan
asked in General Q&A
Getting Messages Twice

When I try to preview my Instagram comment to reply flow by clicking on the Preview button in the upper right side of my screen, go to my phone (using another IG account, as directed), find the account I want to test and send the code that Manychat provides, I noticed that all messages are duplicated.How do I fix this?Thank you.

1202
ZenCoid
Nic Hahn
Nic Hahn
asked in General Q&A
My trigger response looks different on Instagram on my desktop vs mobile

I was so happy with ManyChat until I opened Instagram on my computer. Now I need some help. I have a simple trigger setup seen here.When I look at one of the chats that this link has been sent to on my phone I see this… I have been seeing some people reply with ‘updates’, and I couldn’t understand why. I opened Instagram on my computer. The same chat above looks like this from my computer. When clicking on updates, it appears to go nowhere… What am I doing wrong? Please help

1211
Gustavo Boregio
stylinbysarah
stylinbysarah
asked in General Q&A
duplicated automation on app not saved properly on desktop

I duplicated an automation last night and selected “next post,” intending to use it for my scheduled post from this morning.The first message sent I checked was sending the links from the automation it was duplicated from. Upon checking the automation on my MC mobile app (iphone), it was correct.Upon logging in on a desktop browser the links were NOT correct.   It did not correct itself until I selected “edit automation” then it corrected itself without me changing or editing anything.This has happened SEVERAL times and I’m only now realizing there is a discrepancy between an automation duplicated and saved on the mobile app and what is actually saved in the system. 

410
stylinbysarah
agenciajbmanychat
agenciajbmanychat
asked in General Q&A
The bot won't retry quick reply

I had configure a twice retry on the quick reply if the customer don’t choose one of the quick replies. But it ain’t retrying.When i tested from manychat to my facebook it works as it supposed to, retrying twice if contact dont use the quick replies.But when i live test it from a facebook ads it won’t retry. picture one shows how the configuration was donepicture two shows how it works when i’m testing from the manychat to my facebook chat (which works just fine)picture three shows how it works when im live testing it from a facebook ads, which doesn’t do the retry on the quick reply    

250
agenciajbmanychat
justwyllian
justwyllian
asked in General Q&A
Tag who opens Broadcast

Hello, I’d like to know if there’s a way to tag who opens a WhatsApp broadcast? Because I want to send another broadcasst just to openers. Any ideas?

80
justwyllian
AWG
AWGUp-and-Comer
asked in General Q&A
Full message is not being sent

i didnt go over the character limit. in fact i still have 70 left however when i tested it, only half of my message is actually being sent before the link is suddenly there…… i need this fixed ASAP

1624
Zabdi
Ismail
IsmailUp-and-Comer
asked in General Q&A
Automatically going from free trial to pro plan

Hello, I used ManyChat for an account once to automate comments replies with a free trial. Then I forgot about the feature. Today I got billed $95. Is there a chance I can get the money back, because I really haven’t been using the website anymore. If you can, please check my history of usage. Please help.

831
Gustavo Boregio
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