General Q&A

Hi everyone, has anyone else faced this issue? Due to an unauthorized payment for my Manychat subscription, my WhatsApp stopped working, and I didn't receive any notification. I wasn’t informed about the payment problem, nor was I notified that my WhatsApp had been disconnected. The only email I got was from Stripe, letting me know about the payment issue, but I missed it because it was Sunday. As a result, my WhatsApp was disconnected for four days (from Sunday to Wednesday), and I didn’t receive a single alert from Manychat regarding this. I find this situation really frustrating. Has anyone experienced something similar? How did you resolve it?

Hi! I could really use some help. I have sent up many automations that were only triggered when specific words were chosen. Currently, anyone and everyone who comments on ANY of my posts is getting an auto reply. I can not see anywhere to turn this off! Please help. Thank you! 

How can I activate this condition in ManyChat, so that whenever someone wants to message me for the first time in direct messages, the following message is sent to them: "If you haven't followed me yet, you need to follow me first, and after it's confirmed that you have followed, you can communicate with me."

HiMany chat is not allowed me to connect my Instagram page

“Skip” button, to surpass or skip a user input (I’m specifically setting up an email type - email collection block), does not show up when testing or previewing, or even set live.Why doesn't a “Skip” option or button show up on this “Email” type user input block, especially if I have the “Skip Button Text” set to “No thanks” or “Skip”?

I know there have been a bug with meta, but it is really annoying as it seems to happen with 50 % of the followers who are making comments. So is there anything I could do?

Hi,I have some questions around groups of contacts on IG that have been tagged and segmented. I have a list that of users that have been tagged and segmented on IG and I would like to know: How do I message that group specifically? What options do I have to stay in touch with them?  I saw something about Broadcasts but there seems to be no way on my dash to set them up and anything on YouTube seems outdated? What ways are there to promote a course or product to a set of tagged contacts or a segment?  Thank you,Torie

Could you please help me? I have only one message in my newsletter (consisting of a photo and text), but it arrives in parts and with a delay: first the photo, then the text after some time (a delay of 2-3-5-10 minutes).

Hello, I need help with my whatsapp account my number changed and Im trying to add the new one to my manychat account, but I cant.Please help 

There are no features in planned nor in pipeline, what's the point of us just sharing ideas and none of them are making to the product ?

Hello,  I hope to activate the "Enter Information" feature if the keyboard input is locked, but only when reaching a specific stage within the bot.  Thank you, everyone.

hias you know instagram has a Channel for any page to broadcast to your usersso can manychat connect to broadcast so we can also automate the Channel posts or interact with users? 

Hey guys!Is the subcription for ManyChat Pro free for Ukrainians? 

 my instagram ID - lihorangmy facebook ID - nickcind@naver.com plz solve the problem

My recent reels aren't showing when I try to add a new trigger. I have tried it incognito and also have done the refresh (can't remember what it's called in ManyChat) I'm still unable to see my recent reel. 

Hi everyone, I’m new to many chat and I have an important question. I just tried the automatic DM after a comment left on my post and works perfectly. I now want to use it for another of my accounts, do I have to pay TWO pro subscriptions for this? I added my other account but still say is on the free version and doesn’t allow me to add the comment-DM option. 

Hello to the whole community!I've had a big problem the last few days and I don't understand why. Maybe there's a problem with optin and adding contact but I don't know how to fix it.None of my flows are working (everything was working fine before).However, when I test with another account (my personal account), it totally works, in the editor via the test mode too...When testing with other people, either no flow is triggered (neither in comments, nor in replies to a story, nor in direct DM), or the first message is triggered (with the button), but the rest is not triggered.Each interaction is supposed to trigger the Optin, add the contact when they press the first button, and we're supposed to see the conversation in livechat?-I've checked all the settings (FB, IG, manychat) and refreshed all the permissions-Triggers are enabled-Keywords are correctly configured-Test mode works fineI really don't understand, I need your help.If you need screenshots or any other information, let me kno

Only 350 of my 2000 covnverataion in my messnger account have come through top my many chat account.  How do I get the rest over? I have already tried refreshing connection settings but it didn;t work 

Hello ManyChat Community!I've set up Instagram automation on ManyChat to send links when users comment on my reels. The link sends successfully, but the preview isn't displaying. Comparison:Message Without Link Preview here below   Message With Link Preview (Expected Output): an image is visible for the same link just above the message  Seeking Your ExpertiseHas anyone encountered this issue? How did you resolve it? Please help me out. Thanks in advance.  

The last two campaigns I’ve created won’t publish with out being “activated” and I don’t know what was done differently from my current campaign since my last one to make it stop working. Please help. I keep On getting the “GoPro” message to make it work but I’m not asking for a pro level automation. 

I created automation for my business. I'm using audios, images, texts. However, my automation is no longer loading the audios. Could anyone help me with this? Thank you very much in advance.

Hi, I would like to know if there is a function to avoid sending the automated message multiple times to the same user. Often some of my users respond to the conversation and get the automated message again and again. Is it possible to make it so that if it is sent once to the user, then to the user it is not sent again?

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working 

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to MakeBut there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!Does anyone knows how to solve it? plzThank you all very much

I had this flow that get people info to be contacted later via email or a phone call, it started with a comment in a post then it takes you to the DM and ask you to tap in a button to start all the process. it worked well but I noticed that in some point the button stop working, when I preview it doesn't seems to have an issue but when a coworker tried to do all the process and tapped the button it start refreshing the tab, I'd try to do it with several coworkers and it happened every time.PD: I don’t need the button, but a don't know how to jump directly to the next step or if I there is some way to just put some text and then the next step.I’ll index the reel link and a screenshot of the flow. https://www.instagram.com/p/DBMoi3wu-L5/Have someone had the same issue o knows how to solve it?