General Q&A

I have 4 accounts and one of them, my main account, doesn't have the DM auto-send and auto-reply features working. I watched the troubleshooting video provided by Manichat and deleted cookies, but it didn't work. I understand if the automation doesn't work for all accounts, but I don't understand why only the main account doesn't work. It's been weeks and still no resolution. Please help me

I’m using automation with Facebook Messenger and get triggered when receive a keyword (response with keyword button). It always show some code like “ACT::3b0c021f34d03b4477e59f045afd1d45”, “ACT::71f598dfd2dbf5844d6572d70f511807”. How can I fix this not to show. 

No começo da automação o Manychat fica marcando o seu perfil como resolver isto?

Hello guys! New to this great world of chatbots! So I am starting some pilots on chatbots and I have a possible job around the corner but I have an important question related to the Meta Business Verification process: So I asked chatgpt, read lots of forums and also saw lots of videos but I can’t seem to find an answer as to WHO needs to have the Meta Business Verification if I am going to be an “agency” that creates the bot and manages the marketing HSM, etc. of other clients.  I understand that my agency needs to have the Meta Business Verification, but does my client needs that too? My client already has a Facebook page, IG and will have a Whatsapp number that will have each a similar chatbot but I will create and manage them. Do they need the Meta Verification? What are the workarounds if they also need to have it?  

My onboarding-Process runs. My Daily business to. At some Time i came back to Manychat and would like make the next steps for onboarding. But: The number was inside Manychat…I doesnt know the next steps. What ca i Do?Many ThanksChristiane from Germany 

i have a free trial running until March 15 but want some of the pro features and cannot find a way to activate pro right now.  do I have to completely cancel my trial subsription in order to activate pro.If I do have to cancel, will i lose all my automations? 

팔로워와 팔로워가 아닌 사람에게 DM을 보낼 때구체적으로 팔로워가 아닌 사람에게 DM을 보낼 때 약 15개의 메시지가 전송됩니다.왜 그럴까요?  

Hi, Manychat Community!I just wondering, is there any way i could get the full conversations between me and the users via Manychat API? or any other way possible? Thanks!

Bir otomasyon yaptım ve müşteriye anahtar kelimeyi içeren metin gönderiyor ancak resim göndermiyor. URL'yi aldım ama işe yaramadı, nasıl yapabilirim?

new user- Trying to find a way to get links sent to my IG followers.  I’ve linked my account, but it says I have to upgrade to do this. great but where???  I don’t see a place to actually pay to get this service. any advice? 

Hi! I bought a ManyChat number to use on WhastApp Bussines automation but now I bought a new SIM here in Brazil to make the same automation. So my problem is, when I start the connection with Meta, ManyChat only show me a option to use the line that I bought before and don’t let me set another number to start the connection with Meta. Can someone help me?

hi guysit s my frist time with manychat .could you help me please ; i m unable to see the flows section 

Dear all, I have a client, who s business is primarly run via personal profile both IG and FB. And I did not find the info, whether its possible to connect manychat also to personal profiles. (not. e.g. FB fanpage, but rather personal profile on FB or personal profile on IG). Please let me know, if you need more information in order to provide me with info. Thanks in advance. 

I am not sure how our account was set up with updates and promotions in the messenger list.  But now certain contacts are getting every streamed service before we even establish that they want to receive the events. I don’t know how to turn it off.  I don’t have access to the guy that initially set up these templates. What is the messenger list? When I click on it, I don’t see where to modify the messenger list.  It just gives me the opportunity to copy the link?  For what? I could use some help understanding the messenger list and how it is sending out streamed events to my messenger contacts.

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message.  Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

Hello everybody.I have a Manychat automation installed on my Instagram, but conversations are being directed to the "general" tab and not the "main" tab.How can I adjust this?

hola! configure la rta pero no me funciona 

All of my automations are not working. Is anyone else having a problem with this?  

_______________________________The All Post option works perfectly with Boosted Posts. It's a great alternative!^^ _______________________________My automation option is also “All Post option” but it’s not working. What can I do?https://manychat.com/flowPlayerPage?share_hash=1101433_7534675f3c1647d8b3f82039ad4a7fabafc782c3

I am trying to automate DMs to my instagram followers but it is not sending message beyond 800. Can someone help?

We have been having many problems when we connect on number getting it from meta-I'm connect it to WhatsAppWe haven't been able to figure out the right process, I'm also a smooth one. It is a real pain.When the account is banned, there is no explanation.Is there  some kind of support? 

Hello Team,  i have a Problem with Manychat Automation, it doesn’t reply to every Comment with a specific word, can i now why and how to fix it? Thank you for your help  

You could help me with a fairly simple question but I can't find an answer. Why are there chats that reach the open section and others that reach the closed section doing exactly the same process? How does this work? Is there an automatic time that moves them to closed? 😅

Hi.I started to make my first automation flow. Unfortunately, when I clicked the three (3) dots beside the Set Live button → Revert to Published → Confirm, I lost my flow. How can I recover them?

¡Hola! Estoy haciendo una automatización desde Make en la que los datos que obtengo mediante Manychat, los paso a una tabla de AirTable. El problema es que estoy usando un modulo de Manychat (como disparador en Make) que es Get Subscriber’s Info, y la cosa es que me pide el “Subscriber ID” y claro, la cosa es que solo puedes poner uno. ¿cómo puedo hacer para que coja todos los IDs de mis contactos?Muchas gracias