General Q&A

I setup an automation for IG that when a specific word is mentioned in comment a trigger is set and they get a message with a button. The user is not receiving a button with the correct text but in the live chat it shows the correct button.When the user clicks on the mislabeled button it does not take them to the next step in the flow.I have read all the tutorials and tried the chat with no luck. What am I doing wrong? IG MessageManychat Live Manychat Flow 

The changes in the menu on Many chat have left me lost and unable to find the REF URL anyone know how I can find?

Can anyone tell me how to get to this agency page: https://manychat.com/agency/listing?Become a partner of manychat? Is it necessary to bring clients through a referral program?

Hi, I'm still quite new and have made the first automations for Instagram, which also worked. But now it doesn't publish a new automation anymore and I don't know why. What I can see in contrast to the other automations is that the slider "Turn on this trigger" is switched off and when I try to switch it on I get an error message "You can not activate the widget on the free plan. Upgrade to Pro for unlimited access."I hope someone can help me. Thank you! 

Hi, my instagram codeword automation broke! The beginning of my automation goes by the codeword "Хочу" "Пикап" this ready word responds perfectly and sends the correct message in the comments to my rils, but when I am written in direct to prima this codeword sends a completely different message! I have deleted all my messages but it still sends the wrong message altogether

the automated message with buttons that I wrote and sent to customers looks smaller and does not show the entire text I wrote. how should I fix it?

Hi Everyone, I’ve had some replies to my automated messages that they cannot access the link, and on my end it doesn’t look like the full message is showing either in the chat.  Has anyone dealt with this and know how to fix it?  I’m having to manually resend them the link and message 

Good afternoon, please advise. 3 days is not updated automation, old automation work, new and if you change do not work. Updated instagram settings in the settings, but nothing helps. A couple of times the new automation worked, but then again does not work. I use automation - write in direct, after commenting under the post. Thank you for your help.

Hi, I have two Instagram business accounts that are linked to the same Facebook account. Can I link them both professional accounts to to Manychat or do I have to create a complete new Facebook page for one of my Instagam accounts? 

Can I connect 2 of my Instagram accounts to my pro account. If yes, how do I do that? I tried connecting and went through all the steps and it did not connect my second Instagram account 

Hey there,in our business, we use Instagram chat automations to get our leads through a funnel series of questions. Our customers know the messages are bot-created. The message automations include automated follow-ups, when no reply is sent by the customer. However, we offer human support, when a keyword is sent. The issue we’re facing is that there seems to be no feature in Manychat to pause automations. Whenever the keyword is sent, all automations should be paused until an agent has analyzed the situation, answered the questions and put the lead back into the right position in the automation (the funnel is split into different steps that can be triggered manually). This feature exists for when an agent sends a message manually. But I want to trigger such a pause via a keyword. My workaround at the moment is to Instagram-Opt-Out, when the keyword is sent, wait 24 hours (longer than any delay in all automations) and then Instagram-Opt-In again. To be able to answer earlier than 24 hou

My IG comments aren’t showing on my posts and the automation isn’t working, what do I do? My IG is khloe_obiegbu if anyone can reach out. Thanks 

I am creating a post regarding my Manychat automations not working for a while. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. I am not sure what to do and I am posting everyday with the use of a comment automation so I do not want my Manychat automations to go to waste without figuring out the problem. I also have gone through the chatbot suggestions and followed the steps with advanced refreshing options, but seems like that bar at the top of the screen keeps saying ““You have insufficient rights to reload the account”. Please help me out with this.

I am trying to get started with some simple Ads and the ManyChat Ad manager was recommended. It seems to have moved though (or been removed?). Or am i just missing the obvious?

Hola! Puede manychat agradecer automaticamente a las personas que le dieron ME GUSTA a nuestras publicaciones en instagram?

Hi everyone ! I created an automation via Manychat on Messenger.The automation is: "User click on a referral link"I then have 3 text messages as well as a subscription to a messenger list.However, the first 3 text messages as well as the registration button are sent twice in a row without me knowing why.Has this ever happened to you? Thanks in advance !!!!

Hello! ive got a problem. I have a YouTube video in the button and then the intagram funnel adds a tag on click and the chain of messages continues. The problem is that users can click on the button again after completing the funnel and restart it. How do I make sure that the chain does not repeat itself again when I click on the video button again?

hello, just discovering new ways to integrata ai into almost whatever. 1) The best part what I like in manychat is you can assign the question to a human. (specialist, teh support or whatever). It is really mandatory for business to have a feedback on it. 2) It could be the way better if you maximaze the context capacity to 500,000. Then there is no need to use any other platforms. Maybe it depends on billing i have no idea now. But feel it gonna be really helpful one. If it is outdated issue, sorry, but i cant find any info. 

Hi Everyone I just want to ask how do you all put this on your Manychat Bot the Unsubscribe button Can you all please help #Help

Tested the automation for the first time yesterday. Trigger word was working. I had sent out one link.Got some other comments that were not the trigger word.However, can’t seem to receive any more comments now - both trigger & regular comments.I’ve removed the permissions from manychat and it’s fine now. What went wrong?

Hello, I have this problem on my Instagram, when someone comments on the reels, only the beginning of the message appears and the rest of the text does not appear, I have already updated Instagram Permissions and it still does not return to normal.This problem arose from yesterday to today and before that the textwas always sent complete

I’m wondering how I can pass a utm tags to ManyChat if a user subscribed to the bot from a link that contains such utm tags.Any input would be highly appreciated.

Hello,I am new to manychat and am trying to create an automation for instagram comments.  I would like to have it set up as this.  Someone enters (KEY WORD), I ask for email and opt it, they give it, it sends my lead magnet (which is a link in canva) to the email submitted.I’m sure there is a simple way to do this but I am so confused!  Thanks for your help!

Hello everyone,I'm having trouble integrating the Messenger Sales Kit for Shopify with ManyChat. The app requests a "License Key of Shopify," which I cannot find. I've searched everywhere in Shopify and ManyChat documentation but no luck.Moreover, I couldn't find any contact email or support information to reach out for help.Has anyone else faced this issue? How did you resolve it? Any tips or alternative support contacts would be greatly appreciated. Thank you!Best regards,Boss Phatchara 

hi! how do i edit what access manychats has to my facebook account? I initially limited what it had access too and which accounts but then it turned everything on and I don’t know how to change it.