General Q&A

Hello,Is there any rate limits on number of automated DM and comment replies can be sent in an hour. I read the meta documentation and it says “only 750 calls per hour”. Reference from meta about rate limits: https://developers.facebook.com/docs/graph-api/overview/rate-limiting/#error-codes-2

There are two ways to integrate ManyChat with Shopify. One is through the built-in ManyChat app, and the other is via Zapier. However, in my ManyChat account, the Shopify app is not available. Has ManyChat discontinued it?

I am trying to consolidate my facebook and instagram accounts in one.  2 years ago another member of the team created the facebook integration.  recently I create the instagram account under our new re-branded name.  I want to move the old facebook account into the new one, but I don’t see a way to do that without deleting the facebook account.  there are over 1000 contacts in the old facebook account that I would rather not lose.  is there a way to move the old to the new without deleting or is deleting the only way?thanks.

I purchased the PRO package, my automations do not work. Previously, I was using the free version and it sent normally. Now it just doesn't work.

I posted a publication with an automation that when someone wrote "I want" a link would be sent to the person's direct message, shortly afterwards I announced this publication, but I realized that some people the link was sent and to others it wasn't, which could be this problem, could someone help me?

Hey there,I see that Tiktok is advertised as being linked with ManyChat, yet inside ManyChat I donn’t see how to link it.If its not a feature, can I integrated it with Pabbly webhooks and where can I find those?All help is super appreciated.Stay marvelous,

Hi! Is there a way to send an automated Welcome Message to new accounts when they begin to follow us on Instagram? Thanks!

Hi! I’m Agustin from Argentina! How can i become a Manychat Educator? Is there a program? Thanks!

How to integrate manychat livechat with a meta app using webhook url?

Hey everyone. I want to make a quiz after someone comment under a reel in a PM. But i find only the possibility to use the answer only as a a normal pitch (link to a website and so on). Do you have any ideas? Thank you very much

Hello, How I can notify customer/client once someone is assigned to the conversation? Example, i respond to the conversation automatically i get assigned and the customer/client gets message “Fratello is assigned to the conversation”?

2 lineas of whatsapp en same count.  I haver 2 prodjects

Please advise what could be the problem. I set up some simple automations for a keyword under a specific post. It always worked. For several days now, when I try to select any post from my Instagram as a trigger, the following message appears: Note the automation will not work if you boost this Post or Reel. What could this be due to?

Hello everyone,I'm facing a problem trying to integrate WhatsApp with my ManyChat account. I've attached some photos for further details. Any help would be greatly appreciated!Thank you in advance!  error :  

I’m using Manychat to automate links to customers. The appropriate link is determined by the users location. I’m using Linkly to determine location and then forward to the correct link. However, in putting the smart link onto the automation message text, ManyChat is being seen in the USA and then forwarding the USA link to all conversations.How do I get ManyChat to send the Link as I have entered it and not send what it has determined to be the correct landing page? thanks,Byron

Hi,  I created a sequence for a 5 day challenge I run. It worked perfectly the first time I ran it and the last two times I have tried it has failed to work. People register for the challenge over three months so they can’t go straight into it. I tried just having it switched off and then manually switching on the messages just before. What would be the best process for this. Should I instead tag them and then subscribe them to the sequence myself? Can I do that? Any help is appreciated. 

Hey .I tried to connect, and the site found a connection to an Instagram account that I want to work with, but it says that a confirmation request was sent? (It's also really weird) and they didn't send me anything.I have sent a message for help several times and there is no response! Has anyone encountered such a thing and know what to do?  

Hello! I started a new account with affiliate marketing December 20th and since then my account has been growing we reached over 13k followers.  Comments were tough to keep up with so I decided to leverage ManyChat last week and it has been a game changer and has made my life so much easier. I do have a question.  I use DM automation to reply to keywords commented on my post, right now it’s a little over 44%.  Is there a way to increase this. Also I have not turned on auto replies to the comments, is this something that I should do?  I’ve been going back and commenting on them the next day but keep getting restricted from responding. Any feedback or suggestions are welcomed!  Thank you!

I did a automation for my instagram reels but it doesn’t work, I test with another account but not working! 

Hi, I made the setups to authenticate my domain 3 days ago. My domain is host on Google domain. Unfortunately it hasn't been authenticated yet. Does anyone has an idea of how long it takes for a domain to be authenticated? or what can I do to accelerate the process? Many thanks

Hi Everyone, I have 2 business pages connected to my personal Facebook. But my Manychat is only recognizing one of my business pages. Any one know how to add my second page for my other business

The bot send the " template" message! Not the one i modified. Hint: the modification is in Arabic 

I did a automation for my instagram reels but it doesn’t work, I test with another account but not working! What I did wrong? 

Hi! How can I make several manybot chats attached to different instagram accounts? I currently have only one attached to the main account and it doesnt allow me to get another authomation to my second instagram profile. That would be a great discovery for me if the solution would appear.

Delete this. I had to add the permissions.