General Q&A

I see that you can have an option to enable chatGPT here. but I am limited to a models (I tried enabling our fine-tuned models) and it does not appear. Am I missing something or it’s just not supported at the moment? 

Are we able to use our personal page on Facebook if it’s on professional mode? 

Hi community,As a beginner I am facing hard time with the following issues:How do I set an automation for sending a DM on Instagram to my new followers. How do I set up the automatic comment reply and DM on Facebook account not page?( when I try to link my Facebook account on Manychat it is showing me that I would have to at least have a page but I only have that one account through which I conduct my businesses so I literally cannot set the automation for the same account) Most important: how do I set up automatic follow up message on Instagram when somebody doesn't respond and don't click either of the buttons? because I cannot add a quick reply after the button so I'm just a little confused here.Any help is highly appreciated.

Can you create a DM response that only triggers when a certain word is included in the initial DM message. We want to ask users to Dm us ‘more leads please’ and have an automated response for this

I set up a  “Comment to DM” automation and I’m getting dozens of people in my DM saying that they didn’t get the original message. I see it sent in my DMs on my side, but when they send me screenshots my message isn’t there from their view. So I have to manually copy and paste the original message and resent. How do I fix this?  I’ve so far had the automation run 125 times. I’m unclear how many people have had an issue with the message arriving.

I have used the comment on my post for me to DM you feature a lot and it works great. (When posting organically.) but I noticed that when I pay for ads on that video the comment to DM feature doesn’t work. Anyways around this?

Hi,I have an automation for instagram massages and I don't want to have it any longer, because the same answer follows after each message of my followers. That's really annoying.I don’t know how to undo the automation!!!!Does anybody know?Regards Natascha (if you can answer in German would be great)

Hi.I'm new with Make.comI am trying to modify a card's list on Trello based on Manychat activities. I tried to create a new scenario on Make.com but what I used I didn't see options to handle User Fields.Any idea? Is it possible?Thanks!!! 

Hey guys,My messages are cut of. In some automations everyting is going great. And in some automations all the messages are cut of in the Instagram DM's. Today I made an automation wich it works for a part; the buttons are there, the start of the massage also, but the end of the message not. In Manychat Live Chat, it looks like as if the whole message is sent.But in the Instagram app, in the DM's, a piece of text is not present.I also asked the reciever if the got the whole message, and they didnt.Can someone help and tell me how to fix it?I dont use the Pro version yet.Have a nice day,Berdine

I logged in today to see that my Pro subscription had “expired” and when I click Renew, I don’t see “Free”, “Pro”, or “Premium” as is on the sales page, but now “Marketing Automation” for 45 a month.Have the pricing models changed but not been announced publicly? Or can I get back tot he 15 per month “Pro” plan?

I have set an automation to reply to certain DMs and as you can see in the image, it works. The only problem was that it didn't send the complete message, it cuts it off with an ellipsis. Does anyone know how to fix it?

Hi, guys.Here you have a sad history, and I would love it if you could help me to turn it into a happy one.We lose access to our Facebook account connected to Many chat (everything because Facebook never sends us the double authentication code).So we have to create a new Facebook account and connect it to Many chat (thank God our business sells the majority on Instagram, so a new Facebook account wasn't so bad).Where is the tragedy?Now we can not connect the new Many chat account (with the new Facebook) to our Instagram, because it kept getting caught in the old Many chat account that kept getting caught with the old Facebook account  (I'm not crying, but I could)So I would like you to help me connect our business Instagram account to Many Chat, please. If you have any similar experience or suggestion, I would love to read it.

HI, I am new and have a couple of questions?   Do I need to have a photo for my comment work to work?  Right now I am posting a story first and then coming back to manychat and add the photo or video and then posting to instagram  Can I use the work “shop” on all my post.I have watched many videos and can’t get into a good rhythm with this thank you - Lisa 

gente, uma dúvida, posso usar vários perfis do insta numa conta só do manychat ou tenho que criar uma conta pra cada perfil?

Hi, when someone comments on my reel the word X- he gets a link to a site Y. I want to automatically check if this person is a follower or not, and if not - to write “oh no, it seems that you don’t follow me. kindly follow & I’ll send you the link”. How can I do that?

Hello it's possible to set up automatization on comments in Collaboration post ? Thank you for your answers.

Hey there, We run some automations using Manychat, and we have a support team that answering the conversations and helping users. I'm looking for a CRM or platform that organizes and facilitates the handling of these conversations for our support team. Any ideas or recommendations are welcome. Best regards.  

why i am seeing old chats that are not available on facebook or instagram? I want to remove it how can i do?

Hello! I'm hoping someone can help me out with this issue I'm having.  so I set up my auctions and they work, someone comments on my video and they get the DM automation with an external link… BUT the actual message inside the automation that I set up doesn't show up.  I've attached an image so you know what I mean. Below the “Hi🙋🏽‍♂️” there's more text before the button, but it's not showing.  Anyone else have this issue?Jamie. 

Hello,my “Send Message” on Instagram ist not complete. Only Hi “Full Name” will be send, but not all the Text. Can anybody help me please? Why ist it so? Thanks !   

We were able to connect our Hubspot account to add new users to our emails list, however- we can’t seem to figure out how to create multiple lists to send new users to when we want to activate on different campaigns (example, our current campaign adds users to our general email newsletter, but we might want to create new lists for singular promos or giveaways). Does anyone have insights on if this is possible or how to go about it? Thanks!

Hi, Can anyone tell me is there a limit the to number of comments a trigger will respond to before it stops. We had a post that did extremely well with over 400 comments but the trigger seems to have stopped working once it hit about 300 comments on the post. Any help appreciated.

meu manychat não está mostrando toda a mensagem ao cliente, ele mostra uma parte apenas da mensagem, olhem o anexo pra vco~es verem, alguem pode por favor me ajudar? 

When users comment on my post or reels, I can’t send the whole message to them.It just shows up as the first line and the link. 

I understand I can create a widget for my web that opens on Meta Messenger. Where in my Manychat dashboard can I find this option? I can see the chatbot and widget in settings, but not an option to create  one.