General Q&A

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

Hi, I'd like to ask, is it possible to set up automation on Instagram when two profiles collaborate. A person would comment on a keyword and then a message would come to them. I know it works on one account, but I'm wondering how it is for a collab post. Thank you for the reply. 

TikTok Business account is confirmed and active. QR authentication works, but desktop never completes authorization redirect. Eventually received “maximum attempts reached” errors.Tried: Chrome Brave disabled Incognito Re-authentication Re-login Anyone know a fix for TikTok auth not completing after QR approval?

Hi everyone,I'm hoping someone can help — I'm stuck on a very common issue but can't find a way around it.I just set up a new ManyChat account and trying to connect the Instagram account. Facebook is already connected and working fine, but when I go through the Instagram connection steps, I keep landing on this screen:"Your account is already connected to .... Switch Instagram to continue with another account or request access from the owner."I've already hit Request Sent, but we have no idea which ManyChat account the Instagram is tied to — it was likely set up by someone previously who is no longer with the brand. The actual Instagram account owner (Karena Thek) has confirmed she doesn't have access to that old account either.I've tried:✓ Refreshing permissions✓ Removing ManyChat from Facebook Business Integrations and reconnecting✓ Toggling "Allow access to messages" on in Instagram settings✓ Using desktop (not mobile)

ive got suspended by instagram after using manychats to automate some reels and dm … tbh i lost the trust with manychat and their talk that they are safe to use … if any one could help me to recover the account and to make sure this not happening again plz tell me

I have been trying to diagnose my manychats flow for the past week and its driving me insane 😂.Context: I have started a FB page a month and a half ago - grew from 0 to 50k followers & 10m+ views. To monetize the traffic - I started to use manychats keyword trigger from reels/posts.Since in Europe + Japan the Meta Business Suite keyword comment to dm automation is not available - I use manychats for this flow. User comments under reel - dm gets sent.I have tested around 250 contacts so far with only about 5% delivery rate, which signals something structurally wrong. Its within the 24 hour window, no tags applied. I tried reply button + quick reply + long, short, personalised first messages and pretty much doesnt seem to work. Tried first messages without link aswell and still doesnt seem to do the job. Is this something with my FB page that is wrong that they are silently filtering most of my messages as spam? any fix? or is this something geo

Hello everyone,I’m sharing this here because I’m looking for real advice or alternative paths from people who may have gone through something similar.A few weeks ago, our Instagram business account was fully disabled after Meta apparently interpreted our automated welcome flows as “bot-like behavior.” The account was connected to ManyChat and was being used for legitimate onboarding and community engagement — not spam, fake engagement, or malicious automation.Unfortunately, the disable also seems to have triggered a chain reaction affecting other related accounts in our ecosystem.We already tried the standard appeal routes, support forms, and Meta recovery flows, but so far we’ve had no real progress.At this point, I’m interested in hearing from people who:• Successfully recovered a disabled Instagram business account after automation-related flags• Know if there are ways to get a genuine human review in cases like thisThis proje

My Insta account @christian_forstner had in the last week more then 10 Mio. Views and thousends of comments.But no comments from Manychat...everthing is fully set up in Manychat.Please help!Thank you!

When someone follows us I had an automated DM being sent to followers however it appears its no longer working for everyone and im not sure why that is? Can someone help

What’s going on with the facebook page reel comments to dm feature? For the last 2 weeks nothing has been working - no automatic replies, no messenger dms are being sent.Is there any way to get this working again because I have a viral video right now with over 2,000 comments and I’m pretty sure this is costing me lots of money.

I just subscribed to PRO with Manychat AI.I went through all the steps (under Manychat AI section) to realise that this automatically setup my Insta instead of my Whatsapp.How do I setup AI on the Whatsapp? I even went to Automation > New Automation but now I have more questions:1.  What is the difference between ‘Automate conversations with AI’ & ‘Smart replies powered by AI’?2.  What was the point of me going through all the steps under Manychat AI section? (when it seems I need to do a similar step again?RgdsTrey

I thought I was gonna get 1000 free contacts.  

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

Hi everyone 👋I’m setting up Instagram comment-to-DM automations for my brand using ManyChat.I noticed that when I use the default Instagram Comments template, the DM gets sent instantly and I can’t seem to add a delay, typing simulation, or random wait times before the first message.However, when I create the automation using “Build From Scratch”, I’m able to add: Delay Smart Delay Typing simulation Randomizer flows Is this limitation normal for template-based comment automations?My goal is to make the automation feel more human and natural instead of sending an instant bot-like reply.Ideally I want something like:Comment Trigger → Random Delay → Typing → DMWould love to know how you guys handle this 🙌

How can I connect an agent to manychat so that I can have agent run my dms What is best ways you guys have got with this?

Hi, my account showing access denied, i am using another account to contact support, but support did not reply me , and i want use another account to link back my facebook page, but manychat showing ‘This channel was connected to Manychat multiple times. Please contact support to unblock the channel connection.’ Anyone can help me solve this problem?

Hey I Don’t have the option for Say His To New Followers option, Is anyone else facing the same issue? Please Help

Hi, my question is this: I started a new automation from scratch. I'm trying to set it up so that Claude is having conversations with people who follow me up until they schedule the call, and I'm having an issue. I created a Claude trigger, and nothing worked. Can somebody help me with this automation?  I know I'm missing a step, but I have not been able to figure out how to do this properly. 

Hi everyone,I'm on ManyChat Pro and I'm trying to create WhatsApp subscribers via API using the createSubscriber endpoint. My use case: leads fill out a Tally form (with explicit WhatsApp opt-in consent), Make processes the data, and I need to automatically create the WhatsApp contact in ManyChat to deliver personalized results via an approved template.The endpoint appears in my API swagger documentation and accepts whatsapp_phone as a parameter. But when I call it passing first_name, whatsapp_phone, and consent_phrase, I get this error:"Permission denied to import wa_id. Please contact support to enable this feature"I've confirmed:- Pro plan active- WhatsApp Business number connected and active- Approved template (resultado_diagnostico) already set up- Explicit opt-in consent collected in the form- The createSubscriber endpoint is visible in my swaggerI've seen other posts mentioning

Hello! Please advise on several stages. I created a new Instagram and FB. But I can not start automation, the Instagram page does not connect. I am in Ukraine. Please clarify what are the terms of use in my country?

Good Day, I would like to know if there’s a way to do a bulk action to download the contact information that was left from our leads through TikTok instead of just verifying their contact profile one by one to manually get this information Thank you!

Hi everyone,I’m trying to figure out whether there is a way to use a keyword trigger or at least a workaround to start an automation whenever a user sends a file through WhatsApp. More specifically, I’d like to trigger a flow when someone uploads a document such as a PDF.I’ve tried using conditions such as "message starts with https" and "message contains pdf", based on the way files appear in the Inbox as links (for example: https:// manybot-files.manychat dot io/example.pdf), but that approach didn’t work for me. Any suggestions would be greatly appreciated.

AJUDA URGENTE! Todas as minhas contas do Manychat foram banidas e desativadas automáticamente (não ao mesmo tempo). Eu utilizo o Manychat para enviar links de afiliado ou até mesmo dos meus proprios produtos dentro do direct do Instagram. Mas nos ultimos meses as minhas contas começaram a ser desativadas e o suporte sempre me responde com essa mensagem.  Não encontrei nada sobre o que pode ter causado isso e não quebrei nenhuma regra da plataforma. Todos os produtos que vendo são legitimos e aprovados para venda tanto na META quanto no manychat. Toda vez que crio uma conta nova, basta eu criar um fluxo que ela cai na mesma hora ou leva algumas horas para ser desativada. Preciso de ajuda urgente com isso. Já tentei de tudo mas o suporte não consegue me ajudar!