General Q&A

I hate that the first initial message comes with a button, it gives away that this is not a natural conversation. I want the customer to respond naturally, not hit a button is there anyway to get rid of that button?

Whenever someone DM’s me, ManyChat counts it as a Subscriber/Contact -- even though it doesnt trigger an automation…Is that how it works? Because it doesnt make sense lol

Where can I change the button text shown here? My followers are Turkish, and the word "Following" can sometimes be confusing. Can't I edit it to say whatever I want?

Hi I can't export my emails, does anyone know what's wrong?  

This is my Live clients being affected. Is there a way to get faster help?

Buenas 👋 Vengo armando integraciones sobre ManyChat y me pasa siempre lo mismo: el 80% del proyecto se resuelve adentro, y hay un pedazo chico que siempre termina viviendo afuera y volviendo por API.En mi caso, lo que más se repite:• Agendar contra un calendario real con varios profesionales (evitar dobles reservas)• Que el bot recuerde al contacto entre conversaciones distintas, no solo dentro del thread• Cobros con medios locales de LatAmTengo curiosidad de qué les pasa a ustedes. ¿Cuál es la primera cosa que sacan afuera? ¿Y la resuelven con Make/n8n, código propio, o alguna app del marketplace?Lo pregunto porque sospecho que cada uno resolvió lo mismo de tres formas distintas y ninguno lo comparte.

Hi everyone,I have a ManyChat automation using the “User clicks an Instagram Ad” trigger. The automation is LIVE and the trigger is active.The first message includes a Quick Reply button called “Quiero los recursos”, which is connected to the next step where we ask the user for their email address.Users coming from the Instagram ad are successfully entering ManyChat and receiving the first message. However, when I check the conversations, only the message text appears and the “Quiero los recursos” button is missing, so users are not moving to the next step of the automation.I’m attaching screenshots of the configured automation and the conversation received.How can I fix this so the “Quiero los recursos” button is correctly displayed to the user and they can continue through the automation?Thanks! 

I set up a date and time data collection for reserving restaurant tables, but when the message for time collection is sent in chat and the user presses the button to enter the date and time that window with the calendar and the clock doesnt show up. Instead only a white screen is shown and after some time the message error is on the screen. The only channel I used is messenger but it used to work last week when I checked but now the problem presists for few days. Would love to get some help or is anyone experiencing the same issue.

ESPAÑOLHola, comunidad:Estamos experimentando un problema recurrente con WhatsApp Business conectado a ManyChat mediante Coexistence.Los teléfonos configurados como dispositivos secundarios se desvinculan y deben enlazarse nuevamente. Cuando sucede:• El teléfono principal continúa funcionando normalmente.• ManyChat permanece conectado, recibe mensajes y ejecuta las automatizaciones.• La WABA continúa aprobada y conectada.• En Settings > WhatsApp no aparecen errores ni advertencias relacionados.• Solo se invalidan las sesiones de los dispositivos vinculados.Después de volver a vincular los dispositivos, funcionan durante un tiempo, pero posteriormente se desconectan otra vez. No hemos retirado permisos, cambiado de BSP ni desconectado Coexistence. También evitamos reconstruir la integración porque podría afectar las automatizaciones y la WABA.¿Alguien está experimentando el mismo comportamiento? ¿ManyChat o Meta confirmaron algún problema conocido? ¿Encontraron una solución que no re

Hello ManyChat Community,I’m having an issue with my Instagram Follow-to-DM automation. i have created a new account.The automation “Say hi to new followers” has been LIVE for about 45–60 minutes, and I have received several new Instagram followers during that time. However, the automation still shows:Runs: 0 Sends: 0I also tested it with another Instagram account that had not followed my account before, but the automation was not triggered.I have already checked the following:My Instagram account is a Professional account “Allow access to messages” is enabled in Instagram My Instagram account is connected via the new Instagram API I refreshed the Instagram permissions in ManyChat The permissions screen shows access to Instagram messages, comments, insights, profile/posts, etc. Regular Instagram DMs are successfully appearing in the ManyChat Inbox / All ChatsSo the Instagram connection itself appears to be working, but new follower events are not triggering the Follow-to-DM automation.

I’m a Pro member, I’ve attempted to connect my Instagram countless times and it keeps failing as it says its already connected (its not). I’ve spoke to the AI chatbot which can’t solve my problem.I’ve asked it to connect me to a human and multiple different times, on different days and all i’m met with is ‘can’t connect you to someone right now’. I’ve tried messaging their instagram account - same stuff.I can’t find where to submit a support ticket.This is actually a joke, the fact that i’ve subscribed to pay for a service that I can’t even use and can’t even get help to solve the issue.Right now first impressions are completely terrible.If anyone has a way to resolve this that would be great.

I have reached my contact limit and automations have stop causing a significant impact to my business. Every time I try to upgrade I see this error message. I’ve tried clearing my cache/cookies, using different browsers and devices and using a private browsing mode but nothing works. I have opened a support ticket but I have not heard back.I really need to get this fixed so my automations can re-start.  

Hello,A few months ago, I opened a support ticket regarding one of my automations that had stopped working. At the time, the Manychat support agent explained that Instagram had placed an age restriction on my post, which meant that the post was no longer 100% public. As a result, the automation could no longer be triggered.The issue is that this has been happening much more frequently with my recent posts, which doesn’t really make sense, since my niche is focused on product finds — mainly products for the kitchen, bedroom, garden, and other areas of the home.I recently checked some posts from competitors by opening them in incognito tabs, and I noticed that they are also having age restrictions applied to their posts. However, their Manychat automations are still working normally.So my question is: how is this possible? If their posts have the same type of age restriction, why are their automations still being triggered while mine are not?

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

Perdi todo o dinheiro e não fui reembolsado, preciso do meu reembolso  

Hi all, I’ve been reaching out to support to try and get the SOC 2 Type II report for a couple weeks now. Anyone successfully received one? We’d love to integrate ManyChat at my organization, but can’t do it without this. Thanks!Siovhan 

Hello, I got a pro profile but I can't get is work. I tryed a lot but don't know it anymore. Nobody can come to my post on ondrive (auto DM). Is there anybody (human) who can help me? I'm from the Netherlands.

Instagram comment automation only sending DM to some users, not all. I have a comment growth tool set up so when someone comments on my post they get a DM with a waitlist link. Some commenters receive it fine but others never get anything. Already reconnected the Instagram page to ManyChat and that didn't fix it. Could this be Meta's 24 hour messaging window, keyword matching issues, or a rate limit on DMs. Has anyone run into this and found a fix. Is there a way to see why a specific comment failed to trigger the automation.

My Facebook Comments automation (keyword trigger, Send Message set to "As private reply") has worked reliably for weeks. Now most new subscribers aren't receiving the automated private reply, even though the trigger fires correctly and they're added as contacts. Example: one contact commented, was correctly opted in through the Facebook Comments widget, but no message ever appears in her chat history. My flow shows 81 Sent but only 3.7% Delivered. I've already ruled out: wrong Send Message setting, expired permissions, other connected apps taking thread control (checked and disabled), Facebook's native Instant Reply (confirmed it doesn't apply to comments), and message volume (well under Meta's rate limits). Support ticket open since Wednesday, no response yet. Has anyone else seen this recently, and did you find a fix?

Hello,We have a critical issue in our flows.Recently, we have received some whatsapp messages form our new users. These users were created via Direct channel and don't save the "phone" field, but only "whatsapp ID".Our API flows search the user by "findBySystemField" API for the phone, but they can't find the user. Then we try to create the user but the Whatsapp ID already exists error is triggered (and Whatsapp ID isn't showed by API).How can we manage this situation? Something changed and we are receiving a lot of these errors. We cannot resolve this using custom fields, because we would not be able to fix the existing customer base.It is a critical issue for us, and it did not happen in the previous versions.Does anybody else have this issues?

Hi, I need help with an Instagram Comment-to-DM automation for @paljapick.The automation is Live, but it never triggers and continues to show 0 executions.Here is what I have already checked:Instagram account is a Creator professional account Manychat connection type is New Enhanced Connection Instagram account @paljapick is correctly selected Meta permissions include Manage comments and Manage and access messages Manychat permissions have been successfully refreshed and saved Automation trigger is User comments on your Post or Reel A specific Reel is selected Trigger is set to Any comment Opening DM is enabled Automation is Live I tested using a completely different Instagram account that had never commented on that Reel before The comment appeared normally on Instagram, but no DM was sent Manychat still shows 0 executionsI also followed the troubleshooting steps provided by the Manychat AI Support Assistant.Could someone please check whether Instagram comment webhook events are actua

Todas as minhas automacoes pararam , a fiz tudo que o chat pede, no instagram esta tudo certo, nenhum sinal de block, pode me ajudar?

Is anyone else running into this issue where your Kit connections no longer work inside of ManyChat? I rely on this integration to get emails from ManyChat to Kit…. but I keep getting a “Something Is Wrong” red alert on the bottom right every time I try to paste in a refreshed API secret from Kit in the integrations tab. I’ve tried hard refreshing and going in Incognito mode too, but no luck. I don’t want to post any content for me or any of my clients without ensuring that I can reliably collect emails from Instagram, so this is crucial.  

Is it possible to add their name to the opening DM?

Hello ManyChat team,I’m from Ukraine and I’m currently learning AI automation as part of an educational course. I would like to use ManyChat Pro to build and test an Instagram AI assistant as part of my course projects.I found information about the Ukraine Relief Program, which previously provided Ukrainian customers with free Pro access. The information I received from ManyChat Support mentioned that the program was available until June 30, 2026.However, it is now September 2026, and I cannot find any information confirming whether the program was extended or discontinued.I contacted the ManyChat AI Support Assistant, but it could only tell me that:my account currently shows the standard 14-day Pro trial; there is no “Start Pro for Free” option in my Billing section; there is no separate application or activation option for the Ukraine Relief Program.Could a ManyChat team member please confirm:Is the Ukraine Relief Program still active after June 30, 2026? If it has been extended, are