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General Q&A

Any questions you have about using Manychat.

2,458 Topics
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RaykBellUp-and-Comer

asked in General Q&A

Duda con ManyChat API y vinculación a paginas web

Hola! Vengo por aquí para hacer una consulta con respecto al API de Manychat. Para darles contexto, tengo una página de comercio electrónico en la que vendo productos, es una pagina desarrollada desde 0, y por ese medio vendo cientos de productos al mes, por lo que me gustaría saber si es posible realizar una integración que consista en que si un usuario realiza una compra en mi sitio web, se cree automaticamente un chat de whatsapp en mi Manychat notificando el pedido de esa persona que podría haber escrito antes, o puede ser totalmente nuevo.Inicialmente me gustaría saber si eso es posible, y si lo fuera, más o menos con qué herramientas del API. Muchas gracias

213

8 days ago

oequintaUp-and-Comer

asked in General Q&A

How do I know which ad started a live chat message?

I manage a retail store that has many products, every month we launch promotions of different products normally the conversion is done through WhatsApp or IG messages.A few days ago we switched to Manychat to use the live chat functionality so we can give better customer service, but the person in charge of sales says that before using manychat she could see which product the customer was specifically asking about because the conversations always start by message announcement. I have been looking all over and I can't get manychat to say which ad the message starts with, do you know if this can be done and if there is a way to set it up (I am leaving some images for you to see what I mean)? When you click on "View ad ” you can know which product the customer is consulting. or just see the thumbnail.FBManychat

8 days ago

MK_CapeTownChannel Explorer

asked in General Q&A

How to Avoid Duplicate 'Smart Delay' Messages in Automation?

I just set up my first automation successfully with help from this community! 😍 However, now I’m receiving multiple 'Smart Delay' messages triggered after 23 hours, filling up my personal inbox. It seems each test I ran triggered its own 'Smart Delay' message, and I now have about 10 duplicate follow-ups! How can I prevent users from receiving duplicate follow-up messages if they accidentally trigger the automation multiple times by using the same keyword?Any advice would be very much appreciated!

161

8 days ago

noravaherUp-and-Comer

asked in General Q&A

Multiple DMs in a row, automation replying to all

Hi, I have Manychat enabled for my DMs and when a person writes multiple DMs in a row (let’s say 5), then Manychat also responds to 5 in a row, frequently repeating in content. Is there a condition/anything I could introduce to respond always only to 1 DM when multiple are sent in a row?

363

8 days ago

adrchenUp-and-Comer

asked in General Q&A

Current time based greeting (condition) not working

I’m trying to make time based greetings, but for some reason they aren’t triggering. Don’t see where could be the error in the logic? I know that Sunday is missing in the screenshot.

343

8 days ago

LauraMc313Up-and-Comer

asked in General Q&A

How to enable Manychat to respond to "message request" in instagram

Hi All, I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions. Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request? Many thanks for the insight!

Hi all, Is anyone familiar with Zoko for ecom stores? A prospect tells me she’s been in touch with them and was wondering in what way my solution (Manychat) would be better than Zoko, but not sure about it.Can someone share a comparison with limitaiton on Zoko etc compared to manychat

9 days ago

nevvolUp-and-Comer

asked in General Q&A

Dynamic Audio Messages on Whatsapp

I am creating an audio newsletter on Whatsapp. The user would type a certain keyword in order to receive it. Manychat doesn’t have a dynamic content block for whatsapp. And using custom fields to save the link of the audio file is rendered as a url not a media file on Whatsapp. Is there any other way to use dynamic content with audio messages?

141

9 days ago

livelikemad.coChat Surfer

asked in General Q&A

DM automation not working

Hi there, I have a DM automation that is not firing. I refreshed permissions and am wondering if something is wrong with the account or what’s going on...

estoy desesperada, NECESITO AYUDA

Hola comunidad necesito ayuda, estoy metida en un bucle de many chat, tengo una cuenta de instagram ya vinculada a otro correo y cuando quiero vincular a mi nuevo correo me sale enviar solicitud al propietario, envio la solicitud, entro al correo para aceptar la solicitud y me lleva a enviar otra solicitud estoy desesperada nose que hacer, alguien podria ayudarme ?

9 days ago

arjahendrikx

asked in General Q&A

How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

4175

9 days ago

DonnaMUp-and-Comer

asked in General Q&A

Mark as comment query

I’m trying to save a new automation and it keeps saying mark this comment as a message or reply?It won’t let me go any further but I have already marked it as comments with keywords. I followed the threads guidance and marked as instagram opt in, but it is still taking me back to the first message?

I can’t see my instragram account when I log in on webpage (Only I can see it on app)

I signed up manychat a few months agoand I have used it well. But now I can’t see my instagram account when I log in on safari webpage or PC webpage Only I can see my instagram account and all the automation setups when I use the manychat app. As you know, if I wanna upgrade it to pro version, and pay for it, I have to do it on webpage But I can’t find any data when I log in on webpage Please help me asap Thank you

9 days ago

Himank

asked in General Q&A

Sending Audio/Video files on Whatsapp via URL

I want to send Videos and Audio files to a Whatsapp user using the URL of those files instead of uploading it from local storage. I am able to send Image using the URL but not Audio/Video. Is there a way I can do that using the external request block?

1894

9 days ago

elton.soaresUp-and-Comer

asked in General Q&A

Can I send content dynamically on whatsapp?

I am creating a subscription list on news reports and offers on Whatsapp.So I’m creating a feature for the user to manage it’s subscription and would like to dynamically return a list to the user once he/she requests it showing all subscriptions he has and all other available subscriptions.I am saving everything in my database via HTTP requests, so ideally I would return the data when sending the user the list of subscriptions.Is there a way to do this? I think on messenger it is the Dynamic Block, and I know in the UI there is no way to do this for whatsapp. But could I achieve this through the API?

Como resolver a duplicidade do caminho alternativo do fluxo?

Pessoal, boa tarde! Consegui criar um fluxo que ficou funcional para o meu negócio, muito obrigado! Estou com uma dúvida: Como resolver a duplicidade do caminho alternativo do fluxo? Criei o fluxo, coloquei a tag (iniciou a automação) no início do fluxo, como ensinado e tudo certo!Quando o Lead passa pelo meu fluxo e recebe tag, posteriormente ele envia uma palavra que aciona o meu fluxo, só que dessa vez, ele é direcionado para o meu outro fluxo, com outras opções, etc. Como evitar a repetição desse “outro fluxo”?Nesse outro caminho que envio as pessoas que já receberam a tag inicial dou a opção delas escolherem voltar para uma determinada parte do fluxo, ex: 1. Já preencheu o formulário de saúde.2. Qual região do corpo ela deseja fazer o procedimento.3. Já enviou foto ou vídeo da região. Essa parte funcionou perfeito! O que não funcionou é a outra opção: Já sou clienteEsse botão tem a tag também, normal!Os dois caminhos:1. O lead recebe uma mensagem perguntando qual é o problema que

9 days ago

Eliranc4

asked in General Q&A

i am trying To set up an automation where every unanswered phone call triggers an automatic WhatsApp message

I created a Webhook that pulls the customer’s phone number from MASKYOO. Then, I send that number to ManyChat to trigger the first flow for the customer.Issues I am facing:WhatsApp message is not being sent, even though the process completes successfully in Make. When trying to run the test again, I receive an error saying that the subscriber ID already exists, preventing progress.

101

10 days ago

JackBUp-and-Comer

asked in General Q&A

How can I hire help for ManyChat?

Are there professionals who I could hire for an hour to teach me ManyChat and troubleshoot issues?I’m 90% sure this issue isn’t something I’m f-ing up, but it could be. I’m at a dead end -- no product support.I posted to the forum but didn’t get a response.How can I hire a pro? Any saints out there willing to jump on Zoom?

Newsletter flow along with sending specific Message by following on Instagram

Hi all,Hope you are doing well.This is my first post.I need an assistance to create a flow as per below requirement.I want to send a newsletter to our subscriber using the Klaviyo. When user click on the newsletter and follow us on the instagram, after following if user sends a specific message then we want to send a message.if user following and not sending a message then want to send the user a follow up message.If user followed but not sending a message then want to send the follow up message to send the message.Can you please assist?Thank you

Hello im trying to add an audio in many chat response to an instagram directbut anything i do it gives me " Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'. "I used m4a, mp3, wma but still nohow should i do it?

4567

10 days ago

Franklin Athayde

posted in General Q&A

Não funciona

Minha automação para de funcionar o tempo TODO, alguém me ajuda!

324

10 days ago

Jenifer JaraUp-and-Comer

asked in General Q&A

Duda sobre Restricciones Whatsapp Business

Hola, espero me puedan ayudar con esta duda, nuestra e-commerce vende suplemento para deportistas y otros accesorios para ciclistas. Y vi que podría haber una restricción para hacer ventas por whatsapp business con Manychat. Quisiera saber cómo podría manejar esta situación ya que queremos automatizar nuestros canales de mensajería pero esta restricción nos preocupa.

333

10 days ago

xtezeliUp-and-Comer

asked in General Q&A

Make > Manychat > Cody integration . ERROR 400, Only respond 1 user at a time.

My chatbot uses Cody AI to anwer whatsapp. The bot works but when a new user comes to chat it bugs out. Gives this error and make integration stops.

587

10 days ago

rfung76Up-and-Comer

asked in General Q&A

Removed Manychat but it still shows bot answer options? How to remove?

I disabled and removed manychat from my fb page, but it seems users still can see the automation options (but of course the bot no longer reacts to it). How can i clear the options users see when they message the page? Help!

222

10 days ago

JackBUp-and-Comer

asked in General Q&A

Button for starting step doesn't click; causes insta to refresh screen

Thanks for your thoughts -- My comment automation isn’t working. The first reply comment button does not function.When I test it from another account (associated with the account I’m using with ManyChat) nothing happens. The screen refreshes and that’s it. ManyChat doesn’t register that the link was clicked.It works fine in the simulator but not live on Instagram. What’s up with that?

10 days ago

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