General Q&A

 Hello everyone,I am new to ManyChat. I want to connect my Instagram account and set up automation for replies and comments. Can someone guide me step by step?Thank you.

Can one track lead response time with ManyChat? 

Hello all, So I have a carpentry business. I get tons of messages and lots of them just click on the ad without providing any data or really needing something….I need to filter those, I creater like a router when I get a message of any kind then goes to AI step and tries to identify if they need Doors, kitchen, tv set,  walk in closet, etc…. and make AI step add them to a custom field named category, and it has to add the word DOOR, CLOSET, KITCHEN etc. then goes to a condition if the category is door, send it tto the doors automatization and go from there…. but it is not doing it…. AI keeps asking stuff even though detecting what it needs doesnt add the category name and if it does add it… automatization doesnt start. That could be because maybe it added doors instead of door.I dont know, im going crazy with this….

Hi,How do you qualify your leads with Manychat?We sell an all-terrain mobility vehicle starting at €18,000, and our viral videos are bringing in lots of leads through ManyChat—both from comments and new followers. The challenge is, many leads aren’t qualified due to the high price point.For high-ticket lead generation: do you ask your qualifier questions before or after collecting the email? What have you found works best for filtering out unqualified leads without losing good prospects?

Hi there,I am sending a welcome message with a question to new followers and would like to start a lead qualification when they answer. The AI step seems to be really helpful, but I am not quite sure yet how and when to use it. I have three questions which I would like to ask new followers to identify if they are potential customers, but I have some technical questions on how to set this up:Is it possible to start an automation (incl. the AI Step) if a new follower responds to my welcome message which doesn’t contain a link? How would I start the automation with the AI step as soon as a follower responds?Is the AI Step “smart enough” to skip questions if the first answer contains already all answers? How would I train the AI to do that?Can I only give context within the AI step? I am working in a specialised domain and could give the AI much more context for the interaction (through files, chats with clients, example chat

Hi! I’m trying to make an automation super conversational, so I’m trying to avoid buttons or weird system prompts. At one point, I prompt the user to send an image. When they send an image, I would like the user to receive confirmation that I received the image and will get back to them soon (convo is assigned to me) If the user enters text, I want the convo just assigned to me If they do not reply after X amount of time, I want me to receive a different message, or maybe be assigned a tag for follow up I’ve had a MC admin and a dev look at it, and so far the only way it has workd has been using quick replies with a prompt to “Upload photp,” or “I dont have a photo.” It works, but I am really trying to keep it in a convo format - no button or quick replies Goal is:I prompt for photo user sends photo get confirmation msg user enters text get

Hello! Can someone please help me with this? I am trying to update the permission of my Instagram account to enable the Hi To New Followers feature but whenever I am here to update the permission there’s nothing showing on to share with Manychat. Thank you for your help! 

Quero adicionar automação para os novos seguidores na conta do meu cliente, pede para fazer as permissões do Instagram, ele faz, mas não libera para mim, para poder subir a automação.

My automation created week ago is not active -  Why cant i get notification if any issues. 

 "Hi everyone!I'm setting up an automation to reply to messages on my WhatsApp. However, when I send a message to a customer myself (after 24 hours of no contact), the Manychat automation is being triggered.Is there a way to trigger a WhatsApp automation only when a third party sends a message, and not me?"

Hi there! I am trying to figure out if it is possible if I have my ManyChat flow trigger set up as “User Clicks an Instagram Ad” can ManyChat tell me the ad id that this person entered from? Or is there a way to set up a way to pull this? Thank you!

Hello, I have a problem. I have connected my meta business site to manychat, but in the message templates on meta, I can't find the message template from manychat. Partners app not appearing. Free version, does it matter?  Sequence: Facebook ad redirects to Messenger, you have three questions to choose from. Depending on which one you click, ManyChat will send the answer.

Ok, so ChatGPT says i can create “admin commands” for within the live chat that trigger automation, and surface buttons, but only to me, not the person the live chat is with. However, whatever commands will apply to them, like changing stages. I cant get it to work and I also cant find anything else online (or here) about it… Is ChatGPT lying to me?

Hi there!New to Many Chat and trying to figure it out (from someone who is a technologically challenged!).I manage an accommodation business, and I’d like to build a database of emails from people who either sign up, or who have stayed with us and opted to sign up, so I can send them newsletters and offers in the future.I’d like to run a giveaway competition on Insta and Facebook to build interest and get people to sign up this way.I’ve no idea how to do this on Many Chat, and then when people do sign up, where do their email addresses go?  How do I store them and use them (legally?) without breaching anyone’s data?Many thanks in advance, I have zero idea what I am doing here……!!

Hi:I’ve setup a sequence were the a client send an Instagram DM. If the message cotains hi, hello, or something like that it replies with a custom message. That works fine.But sometimes clients don’t even say hi, they just ask some random question, so I create another sequence using Ifmessage doesn't contain hi, or hello… but it doesn’t let me save it. Is it broken? What I need to do is to send a message to the cliente regardless of what the client writes first.

Hi, Since the app was updated I can no longer see “Assigned to me” or get unassigned chats. I just see everyones chats now in my inbox although the desktop version is fine. Is there an update due?

 Below is my setup. My ideal workflow is to include a link in email broadcast, when user click, will direct to Instagram message and trigger the workflow.However, after clicking the link, it open Instagram message but didn’t trigger the flow. The Action node & Send Message node both didn’t execute.I’ve did some research in the forum but cannot find any clue, and I appreciate any sort of help in advance! Thank you!

Hice campaña en Instagram, llegaron como 90 prospectos aparecen como suscritos desconocidos quiero pasarlos a mi whalink y poder mostrar el producto que les quiero venderMe pueden ayudar a recuperarlos

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

I disabled the flow I had created with the AI, but it continues and I don't know how to stop it.

I would like to send some promotional message to my customer outside 24 hours. What is the best way for me to reengage with them and informing all my contacts about our new promotions?Can I invite them to subscribe to our messenger list for promo & updates and send them broadcast related to our new promotion package using this messenger list in the future?Or I can only use marketing message feature to send promotion related mesaage although they have subscribed to our messenger list for promo & updates?Is messenger list function allowed to use for braoadcasting  marketing message to customer outside 24 hours?

Hi there. All of my automations stopped working today. I have refreshed my permissions several times. I received zero warnings from Instagram / ManyChat. I have been trying to reach someone and am coming up empty. Does anyone know what I can do? Everything was working until 1130AM EST and then suddenly just stopped.  TIA!

I don’t want to use messenger ads. I want to use normal Facebook ads with images and videos for Manychats automation. Is this possible?

As titled. I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used. Please help!

I want to create a Flow where:1. The customer can add more than one product to the shopping cart.2. Each product is added to the cart with its price, size, and quantity.3. After the customer decides to finish shopping, they fill out the form once (name, phone number, address, etc.).4. When they click the Confirm button, all the products they selected are recorded as separate orders or as a single order, depending on the Flow, and the customer confirms that all selected products are correct.In short: the customer selects multiple products → adds them to the cart → fills out the form → clicks Confirm → the entire order is recorded.