General Q&A

Hello manychat i already subscribe manny chat but we dont have a growtools found please help us how to show my grow tools thanks advance 

Hi,I have a IG Story automation with the trigger as people mention my name.  But when someone mention my name in different Story, they again get the same automated message.  How can I stop that? It is very annoyng for them. Thanks 

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature.”   I select the option to “Grant Permission” and then select  “Edit access” to only allow for the ONE Facebook page I have connected … but receive this error message.  Do I have to allow this for all pages (I am the admin for several) when I have only connected the one page? This is the first day of my trail, really hoping someone can help.  Thank you!

Messages are sent to contacta but when trying to open the link it doesnt open. I reviewed the link, opened separately and it works fine. Users are not on instagram desktop.which is the problem? How can I fix it?

Hello, how are you? I have an Instagram account, and I want to send a DM automatically whenever someone comments on one of my posts. I set up the automation in ManyChat correctly because I’ve done this before for other clients, but it’s not working.It does send the reply to the comment, but it doesn’t send anything via DM. What could be the issue?In the Facebook settings page:https://www.facebook.com/settings/?tab=advanced_messagingManyChat appears there on top, but when I go to select the recipient for Instagram, I don’t see the ManyChat option. What could be happening?Also, my account is on a trial plan. Could this be affecting it?

I have tested the Dynamic block successfully but when I’m using live version I get error and it goes to fallback: Level:errorDate:15 Feb 2025, 15:42 (UTC +03:30)Description:Internal errorType:Dynamic BlockI used the json same as document: @api.route('/new_message', methods=['POST'])def process_message(): return { "version": "v2", "content": { "messages": [ { "type": "text", "text": "simple text with button", "buttons": [ { "type": "url", "caption": "External link", "url": "https://manychat.com" } ] } ] } }  

Currently, there is an option to pause all automations to an user coming to our bot when the Live Agent sends a manual message. Is there any way we can do this make this automated ? Such that, when the user enters a certain response, we stop all the automations

Hi everyone, I’m new to ManyChat. In this example, I have an Instagram store, in which, if anyone comments “I want this product”, I would like to know if I can use ManyChat to send a message saying: “Hi, this product is valued in $100 (this information lies in the description of the product), you shoud transfer to this account (1231312312) and send the “receipt” here, so that we can start packing your product”. Can I do this? PT-BROlá a todos, sou novo no ManyChat.Neste exemplo, tenho uma loja no Instagram, na qual, se alguém comentar “Quero este produto”, gostaria de saber se posso usar o ManyChat para enviar uma mensagem dizendo: “Olá, este produto está avaliado em $100 (esta informação está na descrição do produto), você deve transferir para esta conta (1231312312) e enviar o “recibo” aqui, para que possamos começar a embalar seu produto”.Posso fazer isso?

Hey, so I’ve connected my WhatsApp number successfully, every time I text it I see the messages pop up in Manychat however! What’s sent from Manychat doesn’t arrive, not the manual messages and not the automated ones! I have tried so many things and it doesn’t work.. do I need to charge my wallet so that messages are delivered or what?? I need help 

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

Every time I chat with a customer, my automations stop for 30 minutes. I’d like them not to pause. Is there a way to prevent this?

Hello everyone, I will run a campaign for National Craft Month. I need to automate a response for everyone who tags us in a story and uses a certain #. In the response, I will invite them to give us their email so we can send them the discount.Can you help me, please?

Hello good people!I need some help because im stuck here.Trying to create automatic messages via whatsap after lead registration on System.io. After a lot of trial and error i got to thi point with this error message - Failed to create a create subscriber in ManychatError from halted execution: Permission denied to import phone, email. Please contact support to enable this featureMaybe im doing something wrong? Maybe i dont need to create subscriber in many chat at all and there some kind of other trigger to send whatsap message automaticly?Thank you 

Hi all! Please help me to solve the issue. My clients answers several questions in one message but AI keeps asking him the same questions. How can I fix this? It goes like this: 

I have successfully connected WhatsApp to Manychat, and I can see messages when they are sent however the recipient doesn’t see the messages I sent whether it’s automatic or manual.. do I need to download WhatsApp business and connect my phone?

Is it possible to exclude our subscribers on our subscription list(broadcast list) on our facebook ads? we don’t collect emails, phonenumbers etc. 

Hello everyone, I have 10 more steps after this update of custom field, but suddenly it just stops in this step and doesn’t move on. Is there anything I can consider that I might be missing? I have Pro Plan and run this automation more than thousand times, but 2 out of 5 is stopping because of this. I will be waiting for any help, thanks ✌🏼

I have created a whatsapp chatbot and initiates when user send text like hi, hello but I want bot to only activate when its a new user if its an existing user it should directly go to Live Agent. How I can do this?

Hey Guys is there any option in many chat, to execute an automatization that triggers with any message the user send? I want to build it on telegram

Every morning I post on Instagram and put 3 links on many chats that get sent to followers. I was not able to do so this morning. My set up looks completely different. What happened. Followers are asking for links to my post, but only sending them 1 of the 3 links. What happened to the add button for more links 

Is there a way to edit the name of a contact in Manychat?If I create the contact, ok, I can enter the first and last name myself, but in my company, we receive contacts directly on WhatsApp, and the contacts are created automatically. I can't find the option to edit. Is there any way to do it?Thanks

How can I start a new conversation on WhatsApp through the link? I have a button on my website that took me directly to the conversation with my customer with a pre-written message, can I change this link to open this conversation in ManyChat?

I have an automation already tested and running: it sends a DM with a clickable link.Now I want to add a step to collect the person’s email address. Here is what it looks like (work in progress). However the message #2 does not get sent out. What did I do wrong?  Note: I don’t really need the action that tags the person, but I don’t know how to send a second DM without this in between...Thanks for your help!Justine 

Can someone please tell me how to add a YouTube link in an automation from a reel or post. I can do it from the templates for a DM but not from a reel or post. 

This month, I’ve paid for pro as usual and the payment was successful, but after 10days the subscription has ended and Manychat is asking for renewal! I paid for pro for 30 days and my subscription is canceled just after 10 days with no clear reason. I paid a high amount for it and I don’t know what to do. This is frustrating that there is no explanation for this issue.