General Q&A

Hi, it’s not possible to connect Instagram / Meta Business at the moment. Any idea? Thanks, Uli

I have a question, how do I set the visit profile button in dm to open my page on Instagram.When i link my page url to a button it opens it in browser not Instagram appbut I've seen pages that in dm. they have button visit profile in direct message that opens their page in Instagram app

After spending about 5 hours solid I still cannot use Manychat. I have tried logging in with business meta etc etc but nothing happens. I have several pages, and several instagram accounts. I just want to use manychat on ONE instagram account. Is there anyone who can help me out here? I am going crazy...

Hi I get a lot of Meta spam bots fishing for my account info. Right now with many chat I have to right click and type out delete individually for every single one. Is there plans to have a multi select and delete feature added? Because I am typing ‘delete’ 5+ times a day right now for messages instagram auto ignores on their end.

Please I need urgent help. I have been trying to subscribe with my Card but it keeps saying “my card number is incorrect”But the details are correct and I use it with Google Pay. Also its a verve card and I’m in Nigeria. 

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS? 

My bot sends “This is a default reply. please change it by editing the flow "Generic Default Reply" to whoever text me whatever. I tried to change Default relpy in setting but i did not work. PLS help me  

Tenho recebido relatos de varios atendentes sobre isso e vem acontecendo a uns 15 dias.

Hello Guys,  I would like to know how the pricing works and if its possible to reduce the cost or monthly payments. I'm currently using Manychat just for the automatization by key words, and in the type of job that I have we just talk to a contact once and then we don't necessarily need to have any type of interaction with that contact again. So it doesn't make any sense to me to be accumulating contacts or paying for then after months. It's there any option to me? or I just have to accept that this platform doesn't adjust to my necessities? I felt in love with Manychat so I hope you can help me to find a way to use it properly for my business without overpaying just for contacts. 

Olá, pessoal.Estou compartilhando uma experiência recente para ajudar quem mais estiver passando por isso e buscar alguma luz no fim do túnel.O Problema: Tive meu aplicativo WhatsApp Business bloqueado no celular logo após conectar um número novo ao ManyChat. Tenho certeza que selecionei o Modo de Coexistência (BETA) , que deveria justamente manter o app funcionando.O Diagnóstico Oficial do Suporte da Meta: Depois de muita tentativa e erro, consegui falar com o suporte do Meta Business, e eles me deram a causa definitiva: Meu Portfólio Empresarial (a BM) não está verificado . O motivo é que a Página do Facebook está vinculada a ele tem menos de 90 dias de criação . Segundo o suporte, o algoritmo da Meta restringe automaticamente contas novas e não verificadas de usar a API como medida de segurança, o que causa o bloqueio do app no ​​celular, mesmo selecionando o modo de coexistência. A Solução Oficial Recomendada pela Meta: A única saída é esperar. Os passos que eles me orientaram

 Hello everyone,I signed up for the ManyChat Free Trial expecting that no charges would be made until the trial ended and I confirmed my subscription. However, my card was already charged even though I’m still within the trial period and haven’t agreed to continue.Has anyone else experienced this? How did you resolve it? I’ve already reached out to support requesting a refund, but I’d really appreciate hearing if others went through the same situation.Thanks in advance for your insights! 

Hey guys,I have two automations currently and both work fine for all videos except one video - so whenever someone comments the keywords under this specific video the automation does not get triggert. But for all other reels it does - did anyone have this issue yet?I even created a flow only for this reel to see if it helps but it does not help.Anyone can help?Thank you!Lisa :)   

My automation works like this:1. Lead or I start the conversation…..2. Lead ends up booking a slot on my calendarIs there a way to send a reminder for that call more than 24 hours after the last interaction, i ask because i saw that there is some way i guess in Messenger with tag event_update but i just want to be sure how it is for instagramI see that there is a tag called Human_Agent as well, does anybody know if there is a tag that allows this.These messages will just be a reminder for the lead about a meeting that we had scheduled, so nothing scammy 

You update your website on a daily basis. Maybe it is time to update your Android mobile app so the answers are not placed on top of the conversation until the next answer which is then placed on top of the conversion….. It has been like that for as long as I can remember and should be easy to fix.

I have a client who would like to know how much revenue for her business has come from the Manychat automations that I built for her.I know this can be done via the Manychat Pixel and logging money events.But I am unsure how reliable the pixel is - so I am also wondering if this could also be tracked via a Make scenario instead? ie When ‘this purchase’ is made in Shopify, check for “this button click” in Manychat - and if so send a conversion event back to Manychat and log the revenue.Would love any thoughts about which might be easier and more reliable - and possible! Thx

Hello,I have been testing and testing and TESTING my first flow that collects emails through Instagram DM’s. In the flow I set up a tag in the action when they give me their email. The tag assigns them to the insta campaign I used to get them to join me in the DM’s. Anyway, the emails are transferring over into MailChimp just fine, however, the tag does not come with them.Can you suggest any ideas how to fix this? I need these ManyChat emails addresses to be properly tagged in the future so I can send them the correct automated email over in MailChimp. Thanks for your help!!

My DM automation is not triggering with one keyword on free account. Here is a screenshot of the automation, I am not sure why. Any ideas?  

I'm making an auto-binary funnel, how do I make the message leave at a specific time. For example, I have a person who chooses the time of the webinar at 10:00 a.m., registers for it at 4 a.m., and I need to send a message with a link to the webinar in 1 hour, how do I do this?

Has anyone noticed IG hiding comments - it’s only being hidden on carousel posts (vs reels). It’s not affecting the ManyChat trigger, but curious why this might be the case...

Hi guys, please help me.Context / stackBuilding an IG bot. Pipeline: ManyChat (Instagram) → External Request (JSON) → n8n (self-hosted v1.105.4) → OpenAI (4o-mini, Assistants API) → Respond to Webhook (JSON) → (ManyChat) Response Mapping → Send Message {ai_response}.Logs/records in Supabase.Conversation memory design (how we keep context) We use the OpenAI Assistants API with persistent threads per Instagram subscriber. On the first message we create a thread and store the mapping in Supabase: subscriber_id → thread_id. On the next messages we reuse the same thread (read thread_id from Supabase), append the user’s text, create a run, then poll run status in n8n (Check Run Status → If Completed? → Wait 3s & Retry). When the run is completed, we fetch the latest assistant message, save it to Supabase, and return JSON to ManyChat via Respond to Webhook:   { "ai_response": "..." } Expected behaviorManyChat sends JSON to n8n: { "subscriber_id": "1482029640", "text": "Hi" } n8n ge

Hi, Im just wondering if there is anyway to extract the leads that are coming in to my DMS and obtain their social handle, like their instagram username. Would be very helpful. 

Like many others here before me, I can’t complete the initial step of connecting my new Manychat account to a new Instagram account I’ve just created. When I try to log in using my Instagram username, Manychat displays Instagram's browser login web form and I get the error, "Sorry, your password was incorrect. Please double-check your password." I know for a fact that I entered my password correctly because I can log into the IG phone app with that same password.Even if I reset my IG password, I still cannot log in via this web form using the new password.I've also tried logging in with my email address and that doesn't work either.I saw a YouTube video that said you need to set your Instagram account to either a Business or Creator so I set mine to Business and that didn’t fix the problem.What's the trick to connecting ones Manychat account to their Instagram account?

I was just told the Comment Reply can work on Meta Ads Manager if you choose an existing post to run as an ad. Is that true?

Hello! My automation was working when I tested and previewed it, tried it once from another account was also working. Now, it stopped working at all whenever I try to write the keyword. Any clue why is this happening? Thanks 

Dear all. I am new with Manychats and just signed up for the pro version, I need help. I set up a flow successfully to collect emails and when I tested it by providing an email address like a lead, It worked however, I cant find the email or contact on my back end. I can only see them only in the Live chat. Is this normal? Also the contacts that are shown on my dashboard, are they contacts that opted in or what because it’s a bit confusing. I will appreciate anyone’s help