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General Q&A

Any questions you have about using Manychat.

  • 4,241 Topics
  • 9,205 Replies
4241 Topics
Zarcoach97
Zarcoach97
asked in General Q&A
ISSUE CONECTING WHATSAPP WITH API

 Hello colleagues, I have a situation and I hope you can help me. I want to register my WhatsApp number, which is already registered with the Twilio API, but I can’t find how to do it. I looked into adding channels and saw that I should select an external provider, but I don’t see that option. Does anyone know why this might be happening or could help me with my case? Thank you very much. 

321
Fabio Gaulke
Raecoupons
RaecouponsUp-and-Comer
asked in General Q&A
how do you turn off automation for every single comment on Instagram?

hi there. I somehow have it set up that every comment on every post gets an automatic generic message. I would only like messages sent out when I have set up the automation, but I do not know how to turn this off. Can you please help me? Thank you :-)

423
rodrigo_silvano
leeinbok
leeinbok
asked in General Q&A
Auto-DM links from comments

I’m currently testing auto-DM links from comments. Does the DM send only once? I’m testing, and I’m wondering if it’s possible to enable duplicate sends.

311
rodrigo_silvano
adrianaascanio
adrianaascanio
posted in General Q&A
AUTOMATIZACION EN INSTAGRAM NO FUNCIONA EN CUENTA NUEVA

Hola. Espero estén bien. Me podrían ayudar con este tema por favor:Ya tenía mi cuenta creada en manychat y las automatizaciones han funcionado para varias cuentas de IG. El tema es que ayer agregue una nueva cuenta, hice todas las configuraciones, actualice los permisos, pero las automatizaciones no funcionan correctamente. Cuando hago la vista previa en IG, no pasa del primer mensaje, al hacer clic en el primer botón no hace nada, probé activándola en vivo y ocurre exactamente lo mismo. ¿Cómo lo puedo solucionar por favor?Mis otras cuentas de IG siguen funcionando bien, menos esta nueva. la diferencia entre las otras cuentas es que esta nueva esta en trial y las otras free.Hice todo lo que indican en este link y sigue sin funcionar.https://help.manychat.com/hc/es/articles/14281308423452-Resoluci%C3%B3n-de-problemas-de-automatizaci%C3%B3n-de-Instagram?fbclid=IwY2xjawIGCsNleHRuA2FlbQIxMAABHcnnMgkmdfTEQMhbdE45j2FrNdvMZk7XMzUF9nGd5Aw_D3VqG_1RB7vywQ_aem_gw9W7Oe437CETmB1--yfvw#h_01J3J1N6RW0

482
Gustavo Boregio
Fleekbd
Fleekbd
asked in General Q&A
how to automate image ocr in manychat facebook

I want to automate facebook conversation with image ocr.  Like if user send an image, i want manychat to read code in the image and send a reply based on that. Is it possible?

291
Gustavo Boregio
Growkent
Growkent
asked in General Q&A
Manychat and ChatGpt integration

Hello!We want to use manychat chatbot with ai (chatgpt). But we couldn’t embedded our website datas into Chatgpt. We want Manychat chatbot to send the customer questions to chatgpt and send the answer back. We’ve managed to do that but when it comes to Chatgpt, It says that it can’t search through our website. We want to embed all of the datas that is in our website to Chatgpt therefore it can asnwer the customer questions about price, shipping, product details etc. We would appreciate any help! 

240
Growkent
Dana Saptayeva
Dana Saptayeva
asked in General Q&A
about Ai in telegram

Hi everyone!my client has a request, he needs a gym chatbot. Clients should upload pdf files or images in a telegram- bot with AI, where AI will process them and make recommendations about nutricion and trainings based on this. Is it possible in manychat? if i will use AI step?THank you

140
Dana Saptayeva
Vitor Trotti
Vitor Trotti
asked in General Q&A
Delay in message delivery

When I test automation on instagram, the messages are taking too long to be delivered. What was supposed to take 2-3 seconds is now taking almost a minute. Is this a problem with the server or the internet?Note: I'm not using smart delay.

2532
mediumcourtneydawson99
razkoko3
razkoko3Up-and-Comer
asked in General Q&A
Feature checking - Flow id for detect duplicate in same user

I’m currently building an integration with ManyChat and need guidance on the best way to handle user-specific data when managing multiple events. Here’s my use case:I have users (guests) who may be participating in multiple events. When sending messages or guiding users into a flow, I want to ensure that each user’s context for an event is preserved without overwriting custom fields or interfering with other events.My main questions are:Can I dynamically pass custom fields (like event_id or event_name) to a flow when starting it via the ManyChat API? How can I store event-specific data for a user without overwriting fields for other events? For example, if a user is part of two events (Event A and Event B), how do I ensure the data for Event A remains intact while I send them messages for Event B? Are there best practices for using custom fields or tags in cases where users may have multiple contexts (e.g., multiple events)?I want to avoid global bot fields for this purpose since the

773
Gustavo Boregio
dan brady
dan bradyUp-and-Comer
asked in General Q&A
Basic automation error

I am unable to automate a DM as a response to a comment. Manychat appears to only want to allow me to reply to a comment, with a comment, which I don’t want. I want to automate into a DM so I can capture an email address and start a further conversation. I have gone through all the troubleshooting and tried to use chatgpt to also help troubleshoot. The only thing I can see, following the walkthrough on the troubleshooting videos for IG, is that on my personal facebook page there is no manychat connected. It’s connected on meta business suite but on the video when you are asked to switch to personal and edit the manychat connection/permissions, there is no manychat. Is the the solve & if so how do I connect it there?Thanks! 

383
dan brady
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Help Needed: Issue with Generic Message Overriding My ManyChat AD Flow

Hi ManyChat community! 👋I’m trying to collect subscribers to my broadcast list through ads.I’m experiencing an issue where my ManyChat flow is not triggering correctly for users who click on my Facebook Messenger ad. Instead, they receive a generic message that I believe is overriding the intended ManyChat flow.Here’s what I’ve done so far:I’ve set up a Facebook Messenger ad and linked it to my ManyChat flow using a the “Message will be sent to customers when they click on your ads” I’ve checked Facebook’s settings, and there are no active auto-responder rules or automations on my page. ManyChat is connected to my Facebook page, and my Welcome Message and Default Reply in ManyChat are turned off. My flow works perfectly when testing the testing it on preview on facebook.Despite these efforts, users are still receiving a generic Facebook message when they click the ad, and my ManyChat flow isn’t starting as expected. Genereic message “"Hi Oliver fxxxx! Tell us how we can help you."Has

8310
seano480
lucasvenere7
lucasvenere7
asked in General Q&A
Looking for a click-to-messenger ads expert

I am building an agency that primarily supports restaurants in growing their customer base through Manychat systems, and Meta’s click to messenger ad capabilities. I am looking for an expert who is interested in this opportunity and has availability to get on a call in the next couple days. 

50
lucasvenere7
jmatt
jmattUp-and-Comer
asked in General Q&A
Facebook ads with

Hi everyone, I just set up 2 adsets in facebooks ads manager. The one for FB messenger automation seems to be working fine when I tested it, but for some reason I am not so sure about the Instagram messenger automation. I tried sending a “preview message” multiple times and it just didn’t work like I wanted it to. Can you tell me by looking at this flow , if someone types in the word “PURPOSE”, they’ll get my website link with my digital course?Here’s the setup in ads manager:    

191
jmatt
Melissa
Melissa
asked in General Q&A
Comentarios que no se activan

Hola, comunidad. Envío automatizaciones y el comentario respuesta no les está llegando a todos los que comentan, pero la automatización si se envía por DM. Alguien sabe cómo solucionarlo?

100
Melissa
martinmaximizer
martinmaximizer
asked in General Q&A
Manychat conversion attribution issue between Facebook app and Messenger app

We have recently gone live with Manychat and our shopify ecommerce store.  We are running adset campaigns through facebook and use triplewhale (and facebook ads manager) for conversion tracking.  The TLDR to this post is this: We have seen a large ROAS drop in our facebook adsets, however overall store ROAS is up.  We believe there is a break in conversion attribution with Messenger. One concern that we have is that when a user clicks on a facebook ads, then engages with the Messenger app to get the discount and Clicks on the link to Shop inside the messenger, that when they do checkout from there our systems are not able to see the passthrough of attribution from that type of shopping.Steps:1: user clicks on an add from facebook app (mobile device) and opens up an in-app browsing session to bitsy bug. (allowing our system to track that the user came through)2: they are on our website and then click on the discount code from Many Chats.  This then opens up the Messenger app.3: Once the

220
martinmaximizer
Larry
LarryUp-and-Comer
asked in General Q&A
Create a password protected flow – Manychat challenge

I am trying to create a flow on Whatsapp where to allow the user to move forward in the flow, he has to give an ID number or password. I was hoping this could be possible to do by assigning the ID / password to the user (contact) as a custom field, storing the user’s input in a separate field and then using a condition bloc to compare both but it turns out the condition bloc can’t compare fields… Any idea how to make it happen?

616
Larry
sync
sync
asked in General Q&A
Restrictions for Users in Russia

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

2913
Marina
Manychat Team Member
KaliMini
KaliMini
asked in General Q&A
Tracking Conversion Events in Kajabi with Pixel

I have tried so many different variations of trying to track a conversion event (both button click and page load) in Kajabi using the Manychat pixel and have not had any success logging any events. I am able to log conversion events that occur during my Manychat automation and have a button click to a Kajabi website. I have copied the pixel from Manychat and pasted the pixel into the Settings - Page Scripts - Header Page Scripts. Kajabi advises “This code will be placed in the <head> section of every page. So from my understanding, the pixel should be listening for events. I’ve tried putting the event codes just about everywhere I can think of and have not received a single conversion event sent back to Manychat analytics. I’ve tried in the Checkout Settings “Add custom tracking code to monitor checkout performance” Header tracking code “This code will be placed in the <head> section of every checkout page” and in the Footer tracking code “This code will be placed at the en

401
Gustavo Boregio
Vusal
VusalUp-and-Comer
asked in General Q&A
Pause to wait for contact's reply

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

2447
Gustavo Boregio
Aesquerra
Aesquerra
asked in General Q&A
Many Chat Pro wont recognize my Facebook business account

Newbie, technology challenged here.   My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work.  Please help.  

581
Gustavo Boregio
douglastokuno
douglastokunoUp-and-Comer
asked in General Q&A
Testing if a contact has whatsapp enabled

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields.  The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug 

471
Gustavo Boregio
Hasan
HasanUp-and-Comer
asked in General Q&A
is this real?

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

191
Gustavo Boregio
mexicalivibes
mexicalivibes
asked in General Q&A
I put a smart delay and messages were not sent out

Why was the messages not sent out after a small delay? and they skipped to next smart delay? 

471
rodrigo_silvano
mexicalivibes
mexicalivibes
asked in General Q&A
This pop up won't let me know update my sequence

Why does manychat put a pop up to promote their products and I can’t update my sequence.  

151
rodrigo_silvano
Muhammadrasul
MuhammadrasulUp-and-Comer
asked in General Q&A
billing

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

1023
rodrigo_silvano
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