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General Q&A

Any questions you have about using Manychat.

  • 3,970 Topics
  • 8,417 Replies
3971 Topics
Jen
JenUp-and-Comer
asked in General Q&A
Automation bug ?

Hi there, I’m having an issue with my current automation.I believe I set it up correctly but the preview keeps telling me I haven’t picked a post. But as you can see on the top left of the screen cap below, I have selected a post.I’ve tried to refresh permissions. I did an automation before that worked. Tried duplicating this one but doesn’t work either, nothing is sent to my followers.What am I missing here ?Thanks for your help ! 

452
Jen
Shibald
Shibald
asked in General Q&A
Issue with Exporting Tags and Contact Information

Hi ManyChat Support,I am facing an issue with exporting my contacts' information, specifically the tags assigned to them. Currently, many of my contacts have their data saved as tags, and I need a way to export this information to analyze and organize it properly.I have tried using a Google Sheets flow with the "Tag applied" trigger, but it doesn't work for bulk exporting all existing tags for my contacts. I also couldn't find a straightforward way to export the tags using the Audience Export feature, as it seems limited in its capabilities.Could you please guide me on how to:Export all existing tags assigned to my contacts. Extract this data in a usable format (e.g., CSV or Google Sheets). Provide a clear method to bulk organize this data if ManyChat does not currently support this functionality.Your assistance will be greatly appreciated as this is crucial for managing my contacts and improving my workflow.Best regards,

491
Fabio Gaulke
ladzio
ladzioUp-and-Comer
asked in General Q&A
connect Whatsapp

Hi guys!I’m unable to connect Whatsapp for creating chatbot. How to contact support manager for resolving my problem?

372
Fabio Gaulke
PlantProud
PlantProud
asked in General Q&A
Only 1 DM even if IG user posts many comments

Can Manychat limit the number of auto DM’s to an IG user to only 1 even if they have posted multiple comments?

211
Fabio Gaulke
marquesrec
marquesrecUp-and-Comer
posted in General Q&A
Active Campaign to Manychat Using N8n

When a tag is activated in the active campaign, the lead goes to manychat and receives the sequence determined within manychat (Whatsapp), can I do this friends? I have N8N but I don't know how to do this.

613
marquesrec
euraj
euraj
asked in General Q&A
update or delete custom field

Hello all!i accidentally formated one of the custom field (that is assumed to be text) to number. Now i cannot edit or delete that field. Is there any way to do that?

351
rodrigo_silvano
Mel E
Mel EChat Surfer
asked in General Q&A
Can't save First Name to system field

Is there issues with saving First Name data collection to the System Field?On all the client accounts that I have access to - and my own - this is greyed out and it’s not normally? I can’t turn it on.I always save to System Field first before then also saving the data to a custom field.Anyone else seeing this? 

836
ShanOIF
emilybucknell
emilybucknell
posted in General Q&A
Button on Instagram DMs not working

Ok, so when someone comments on my IG post, they get sent a message and the idea is they click the button to confirm they want my freebie and the next step is entering their email. The button to click to confirm they want my freebie was working fine and now it seems it’s not. Is there a way to work around this with a comment reply? I’m getting sick of manually sending people and apologising for the messages they got that was pointless. 

892
TheNotSoFertilePsychologist
fablearner
fablearnerUp-and-Comer
asked in General Q&A
Automation doesn't work on bulk updating contacts.

Hello,I have created an automation which is supposed to be triggered when a tag is applied to a contact. If i go to certain contacts and apply tags to them manually then the automation doesn’t work. The same is the case with updating a custom field. Bulk updating a custom field isn’t triggering the automation for those contacts.

2069
Fabio Gaulke
Bryan Abreu0
Bryan Abreu0Up-and-Comer
posted in General Q&A
How to link a CRM with manychat to provide help in the same bot chat

Hello, How can I connect my chatbot to a CRM, that is, when a customer has a problem, my support team answers them in the same chat as the bot, what recommendations and guidelines do I have to take to achieve its implementation?

341
Joren Wouters
RealDom
RealDomUp-and-Comer
asked in General Q&A
Moving leads from Zoho CRM to ManyChat

I want to move leads into ManyChat from Zoho CRM when certain fields area added to the Zoho lead.Leads go into zoho through forms then we need them to go into manychat to trigger whatsapp messaging.

1384
Bryan Abreu0
bevin
bevinUp-and-Comer
asked in General Q&A
Trigger Zap - Can't type in field to name Zap

Hi all!I’m trying to set up a zap (done this many times in the past) and I need to name it in ManyChat in order to sync it up to the zap I’ve created but in ManyChat - I can only select a previous zap and can’t type in a new name. Is anyone else having this issue and does anyone have a solution? Thank you!

475
rodrigo_silvano
Malena Lampazzi
Malena LampazziUp-and-Comer
asked in General Q&A
Broadcasting

Hi! ¿Is it any way to sent a message to all my contacts in manychat?Please, help! Thanks!!

924
rodrigo_silvano
karistib
karistibUp-and-Comer
asked in General Q&A
Log in to 3rd party facebook account

i am using my personal gmail account to log in to ManyChat and connecting to my customer’s account to connect to Instagram.That process works perfect.Then in order to let my customer answer IG chats, i created an account for my customer.No problem on that.Now, i want to start using customer’s Messenger as a chanel. When i go to add the service there is a message than that account (the one from my customer) is already in use, which is true, because my customer is already using many chat for the live chat service.So i am re-logged as my customer account, then i can’t add the Messenger account.What’s the best way to add a customer account?Isn’t possible to add an account that doesn’t belongs to me?I don’t want to ask user credentials to log in to their accounts. Thanks

261
Fabio Gaulke
Marcin
Marcin
posted in General Q&A
Weird Problem with Default Reply on Instagram

Good morning,I’m experiencing a strange issue with Instagram integration in ManyChat. I have multiple accounts in ManyChat, and I’ve never encountered this problem before. However, while configuring a customer’s account, I noticed that the default reply on Instagram isn’t working.Here’s the situation:I’ve already connected the Instagram account and Messenger. I’ve built other automations that work perfectly, including: Automatically replying to Instagram comments and sending private messages as a reply to those comments. Default replies to messages on Facebook. Replying to Facebook comments and sending private messages as replies. Conversation starters on Facebook. Everything works fine except for the default reply on Instagram. When I set it up, the configuration seems correct:The trigger is set. There’s an action to send a message.However, when I test it by sending messages from a different account, nothing happens. What’s more, the messages don’t even appear in the ManyChat inbox

1021
rodrigo_silvano
Marce
MarceUp-and-Comer
posted in General Q&A
Simple Auto-DM automation, isn't working

Thr only automation my account has. Yesterday I tested and worked and today that the pist is live, the automation isn't working.  It's a very simple one. I'm not sure what the reason is. Fi d attached some pictures.  I would love some feedback.Thank you so much!  

774
rodrigo_silvano
Mati
MatiUp-and-Comer
asked in General Q&A
Instagram coupon code

Hello!I would like to create an automation that will send new followers on Instagram a discount code for their first purchase. Can I create some action that will check if the number of followers has increased, or if a given account has already followed my account? I want to avoid a situation where someone will unfollow my account and follow again just for the coupon.Thank you for help!

816
Gustavo Boregio
TheGrayLabel
TheGrayLabel
asked in General Q&A
ManyChat Automation in LiveStream

I may be late to the game here but how do you setup ManyChat Automation for Instagram Livestream? I’m assuming while someone is on an instagram live, they can comment the trigger word, and a link/info will be sent to them. Thanks!

271
Gustavo Boregio
krchiba
krchiba
posted in General Q&A
Making API calls within voiceflow via ManyChat

I have a voiceflow agent set up in manychat, but I’m having trouble getting it to trigger an API call. Any tips, or ideas?

211
Gustavo Boregio
Axel
Axel
posted in General Q&A
manychat isnt sending the contact to mailerlite

hey guys , so i set-up an automation where a subscriber input their name and email and than manychat send that to mailerlite through an action, it was working before but it stopped suddenly  ,  i notidced that cuz i keep getting messages from subscriber who say they subscribed but didn’t receive my emails   

341
Gustavo Boregio
Mati
MatiUp-and-Comer
asked in General Q&A
Birthday date

Hello! I would like to ask if in manychat it is possible to ask for the birthday date on Instagram and then automatically send a discount code on that date? How i can do that? 

1716
Mati
KarenMc
KarenMcUp-and-Comer
asked in General Q&A
Getting ManyChat communicating with MailerLite through Zapier

I am trying to connect a ManyChat automation to MailerLite with Zapier. I have connected the triggers in the Zap to MailerLite and the connection test indicates that Zapier is connected with both ManyChat and MailerLite. The ManyChat automation occurs with an Instagram keyword. When a user sends me the keyword via Instagram, the ManyChat prompts them to provide their email address. Once the email address is provided, the ManyChat begins sending out a series of emails. I set up the ManyChat to identify a Tag. The Zap is between ManyChat and MailerLite. Once the email is entered, the Zap triggers MailerLite to add the email to my Subscribers and to a Group that I've called Prospects. I can tell the Zap is working to accomplish an automation within MailerLite; however, I don't think the ManyChat automation series is working. When I run the test, the email gets entered as a Subscriber and added to the Group in MailerLite....but the the subscriber/group member is not receiving emails from t

9915
KarenMc
tristannrobinson
tristannrobinsonUp-and-Comer
posted in General Q&A
FACEBOOK ACCOUNT DELETED... can't log into manychat

My facebook account was deleted/suspended by facebook, my log in prompt to get into my manychat account was by logging in by facebook, now i can’t log in and im sitting here getting billed NO HELP FROM SUPPORT, IM SITTING HERE GETTING BILLED NO EMAILS BACK

627
Gustavo Boregio
IntelG
IntelGUp-and-Comer
posted in General Q&A
Whatsapp channel was turned off

Yesterday, I had an issue with WhatsApp integration it was working and i got banned from Meta, but solved that through ticket with Meta directly. See thread:But today after Meta removed my ban, I linked my WhatsApp to ManyChat again and I can use whatsapp through Live chat but automations are not working. I have this banner displaying on my account of ManyChat. How can I fix this?

1933
onors
Kauan Costa
Kauan Costa
asked in General Q&A
Auto translation in manychat

I’m dealing with an issue related to automatic translation in ManyChat. The translation flow for customer messages works fine, but I’m unable to automatically translate the messages from the agents, which are typed in Portuguese. Problem: * When an agent types a message in Portuguese, it needs to be automatically translated to the customer’s language (e.g., English or another). * I am unable to capture the agent's message within ManyChat and send it for translation before it reaches the customer. Objective: I need help automating the process of translating agent messages. When an agent sends a message in Portuguese, it should automatically be translated into the customer’s language before being sent to them. Can you help me solve this issue or provide suggestions for integrating a translation API in ManyChat to handle this?

160
Kauan Costa
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