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General Q&A

Any questions you have about using Manychat.

  • 3,862 Topics
  • 8,127 Replies
3863 Topics
mattchaparrof
mattchaparrof
asked in General Q&A
How can I send WhatsApp templates with API

I speak spanish but i’ll try my best.I going to describe my use case: I have to confirm appointments when the appointment is created. In this case is a Business Initiated Conversation, so I know I cannot send flows, so, i created my whatsapp message template to send the confirmation messageI checked for other topics in this community but is not clear for me how to use the endpoint /sendFlows because there are not enough information in swagger documentation. I’ll be grateful if someone can explain me how to send this kind of message through APIThanks

1292
Gustavo Boregio
Ai_labs_agency
Ai_labs_agencyUp-and-Comer
asked in General Q&A
Trying to update my flow

I have made some changes to one of my flows and as I would usually do i went to update the live and it now says upgrade. I select that and it wants me to upgrade. I am already a pro member and don't understand what is going on. Any help would be appreciated.Thanks,Chris

252
Ai_labs_agency
barad
baradUp-and-Comer
asked in General Q&A
Is there a way to pay the monthly fee with one card and Whatsapp Wallet with another?

There is no way to do it inside Manychat so i was wondering can i at least be able to pay for the Whatsapp messages through Meta with a different card?  

161
Fabio Gaulke
paseetah
paseetah
asked in General Q&A
Unable to Add Contacts in ManyChat Despite Active Pro Subscription

 In my ManyChat subscription tab, it shows "Trial" while also indicating that ManyChat Pro is active. Despite this, I'm unable to add contact numbers in ManyChat. Can anyone assist me in resolving this issue and guide me on what needs to be done?

582
Fabio Gaulke
Himank
Himank
asked in General Q&A
Sending Audio/Video files on Whatsapp via URL

I want to send Videos and Audio files to a Whatsapp user using the URL of those files instead of uploading it from local storage. I am able to send Image using the URL but not Audio/Video. Is there a way I can do that using the external request block? 

5825
frances
thoughtfairy
thoughtfairyUp-and-Comer
asked in General Q&A
Calendly, Asana, Zapier integration

Hi everyone,I'm currently working on an automation flow that integrates ManyChat, Calendly, and Zapier, but I'm encountering an issue with identifying and tagging contacts who book a call via Calendly.Here’s the flow I’m trying to achieve:A lead engages with our Facebook Messenger bot and provides their details (such as phone number, email, AC type, etc). We then forward them to Calendly to book a call with our sales team. After the lead books a call, a Zap is triggered in Zapier to create a task in Asana for the booked call. At the same time, we want to tag the ManyChat contact based on their Calendly booking, which will then trigger another Zap that sends the contact’s additional information to Asana i.e. it should update the task associated with that contact.The information we collect in ManyChat (name, email, phone, etc.) will only be forwarded to Asana once the lead has successfully booked a call. Additionally, we want the task in Asana for that particular lead to be updated with

702
thoughtfairy
Yaroslav
Yaroslav
asked in General Q&A
Check subscription to the Telegram channel

Is it possible to set up a chatbot in Telegram to check whether a person is subscribed to a group or channel in Telegram?

1561
NickGKd
Jessalynarthur
Jessalynarthur
asked in General Q&A
Manychat Pixel Value Formula??

Hello I have a Shopify page where I sell differente items at different price points. What should I choose here? I cant set one price since the items in my store vary prices. What formula works?? Thank you for your help :)  

381
Gustavo Boregio
Ashley Alexandre
Ashley Alexandre
asked in General Q&A
Grow Your Business With DM Automation

When will we be getting access to the recording of todays webinar?

392
Raquel C
Manychat Team Member
vitrics
vitricsUp-and-Comer
asked in General Q&A
Telegram Broadcasting Feature

I am trying to use Telegram Broadcasting Feature. At the moment, I only can broadcast to my subscribed users via Telegram Bot. I want to imports user phone numbers onto ManyChat and then have ManyChat convert those numbers to telegram username so I can broadcast. Is there a way to make this happen or any other way to convert phone numbers to telegram users name? Please help with this...

805
Gustavo Boregio
Xplora
XploraUp-and-Comer
asked in General Q&A
Automation Conditions

Hi guys! I need help with this challenge.I am trying to set up an automation with condition that is a bit different from the regular pattern and I do not know how to navigate.I am putting up a post that is a trivia, but i do not want to reveal the answer on the post. What I want instead is that for any answer or comment you provide on that post, you will automatically receive a response prompting you to check your DM to see if you got the answer right.When you get to DM, my first prompt to you would be to congratulate you for trying the question and to ask you to check if your answer (which was already provided on the post) is correct.Now, where I’m stuck is that i need the condition set to be able to check and know if the answer you had provided on the post before you came to DM was correct or not, before the remaining automations comes to play.How can I set this condition, to check if your last comment on the post that brought you to the DM was the right answer for the trivia? I do n

372
Xplora
Allison Doyle
Allison DoyleUp-and-Comer
asked in General Q&A
2 comments at a time don't work

Has anyone experienced this? I have a post where they can comment 2 different keywords and only one trigger is getting DM’d to them. Whichever key word they comment first gets sent. Even when they comment the 2nd key word on a different line it doesn’t go through. Any thoughts on how to fix this??  Thanks!

301
rodrigo_silvano
cancun19
cancun19
posted in General Q&A
link

hi, I have placed a document in one drive and used that link in the Dm automation but it sent to a page that does not open.  ¿where do you suggest I put my document and get a link to put in DM? 

231
rodrigo_silvano
livelikemad.co
livelikemad.coChat Surfer
posted in General Q&A
People not going through the delay

I have a delay set before a message and it says 501 people pass through it but then the message after says it was only sent to 204 people… how is that the case?

434
livelikemad.co
David_Ezih
David_EzihUp-and-Comer
asked in General Q&A
❗IMPORTANT - Adding custom field value in JSON AD setup

Hi all,Urgent please - I need to be able to pass a value to a custom field in Manychat, while setting up in JSON ADs.Any idea how to do this please? ie. pass payload directly in the JSON AD setup, that gets saved into a specific Custom Field in Manychat?NB: The value of the custom field can/will be different for each different AD that is setup. Appreciated.Thanks

555
Gustavo Boregio
M
Mitosi10
asked in General Q&A
External Request problem

Hello, i have a problem to use an External Request in Automation. This the external link:https://komunikaty.tvp.pl/komunikaty/lubuskie/informacje-drogowe/0?_format=jsonbut it’s don’t work, and in text field give me: {{cuf_12023634}}You have solve about this?

1225
Fabio Gaulke
bryankoci
bryankociUp-and-Comer
asked in General Q&A
Need support - my account is broken

Long time user of Manychat, back when I had to wait to get an account (I think this was in 2017?)Anyway, I’m back to using it again and I’m running into a lot of issues. For example, it won't let me reconnect my instagram account @WhisselRealty because it said it was connected elsewhere, but I checked everywhere and I don't have another account.  Also, it says I need to update billing because I have too many contacts, but I deleted all of my contacts but it still says I have 1452/1000  What is the best way to reach out to support directly? I think I need someone to dig into my account to help figure this out! 

372
bryankoci
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Multi choose function

Is it possible to let the user choose several answers at once. For exampleWhat is your favorite team?1. Barcelona2. Madrid3. BayernFor example, the user wants to choose Barcelona and Madrid together. Can he choose this with 1 action so that the answer is saved in the fildes or as a tag?

1793
Fabio Gaulke
Marcscoaching
Marcscoaching
posted in General Q&A
Publications not Available

 Hello everyone,My account has over 200 posts and Manychat keeps telling me “You don't have an available publication” Why not? Manychat is also displayed in the Instagram account, meaning the connection is set up and available.Thank you in advance.  

381
Fabio Gaulke
Aishwarya
AishwaryaUp-and-Comer
asked in General Q&A
How do i set up triggers to track conversion?

Hey community, I am new to the platform and trying a way to get meaningful insights. How can I set up triggers to track purchases made through a flow? Thank you!

712
Aishwarya
alexfewf
alexfewf
asked in General Q&A
“Request Sent”

How do i fix this? The top one? It says only request sent

3813
Gustavo Boregio
Eduardo Espada
Eduardo Espada
posted in General Q&A
Automação simples com FB e mensagem " marque esta mensagem como resposta a comentário"

O que devo fazer exatamente neste caso para ativar a automação?  

142
Gustavo Boregio
tannermmann
tannermmannUp-and-Comer
asked in General Q&A
How to skip Opening DM and send a single link

Hi there,I’m trying to determine what shifted to where a specific comment triggering a custom DM to be sent has shifted to requiring an ‘Opening DM’ where the commenter has to click yes to get the custom message. I never had this issue in the past (typically someone comments the specified word and they get my custom DM with a link). Any thoughts on how I can set up the automation to skip the Opening DM?thanks!

5006
Fabio Gaulke
countryroadssourdough
countryroadssourdoughUp-and-Comer
posted in General Q&A
Why was next post automation removed??

Why would the next post automation be removed as a feature? That was the most helpful feature so I had my posts set up ahead of time that way when it went live people could start commenting the keyword and the link was sent to them. I’m so confused why that feature would be removed.

793
Fabio Gaulke
FemaleEntrepreneursSpace
FemaleEntrepreneursSpaceUp-and-Comer
asked in General Q&A
Automation Flow not working- create new facebook?

Hello everyone!Its my first month on Manychat, I created a conversation flow for Instagram, where a Post or Reel comment leads to a DM automation. The conversation starts in the DM, but the flow stops in the middle and my audience does not receive a link. The automated response in the comments works thoough (Like: hey, got your message, I’ll send you a DM with the link).I have done ALL THE STEPS explained in by manychat support PLUS info tutorials shared here.refresh permission ✅business integration shows: manychat ✅manychat is shows under white listed search bar etc etc and all the other things you recommend ✅so my question to you guys is… should I create a NEW facebook account and facebook page, to connect to my instagram? because it seems something is off with the old facebook account (that i’ve had since 2007 and support has stopped replying because they probably don’t have a clue how to help me.I really want my manychat automation to work before black friday salesThanksAnike  

653
rodrigo_silvano
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