General Q&A

My account is in the PRO status as far as I know. And my app will not let me connect my SMS. I do not know how to contact support. Please help. 

I have setup a automation for instagram where a word trigger from a post is suppose to be replied with a message with a link.Unfortunately I cannot get it to work. I have gone trough all the steps in troubleshooting and tried to read through the forum to find a sollution, but I am stuck.Here is my automation: Worth mentioning that when I first created this automation, I already had a automation setup that had the same keyword and where suppose to work with all posts. I have deleted that one now, and created this one from scratch. It is the only one active right now.Also, I have a trial pro subscription. And I have not connected any facebook page to my instagram or manychat. But that shouldn`t be necessary in the latest version, should it?

Could someone assist me, please? I'm looking to set up an automation that sends a private message to a customer as soon as they join my WhatsApp group.Has anyone here successfully implemented this? If so, could you kindly share your approach?

HiIn ManyChat, the contact name is taken from the nickname that the user has set on WhatsApp. Is there a way to modify or edit this name contact?Thank you!

Hello,I hope you’re doing well. I have a few questions regarding ManyChat’s paid plan and account linking, and I’d appreciate your clarification. 1) Facebook Page Integration and Paid Plan ApplicationI am currently using the free plan and have linked over 10 Facebook pages to a single ManyChat account.If I upgrade to a paid plan, will all the linked Facebook pages automatically gain access to the paid features?Or, while linking multiple pages is possible, would I need to purchase a separate paid plan for each Facebook page individually?In other words, does upgrading a single ManyChat account to a paid plan apply to all linked Facebook pages, or must each page have its own separate paid subscription? 2) Instagram Account IntegrationI also manage more than 10 Instagram accounts.Like Facebook pages, is it possible to link and manage all of these Instagram accounts under a single ManyChat account?I would appreciate your clarification on whether Instagram accounts can be managed in the same

Hello, I created 2 chatbots to respond to my Instagram and Messenger DMs. My problem is that every time someone sends me a message, the chatbot replies with a default message like: "Hello! How can I assist you today?" instead of responding directly to the DM. I’ve searched through the different settings and even instructed the chatbot to reply directly, but this issue persists. Do you know how to permanently remove this default message?

Morning. For some reason my manychat is not showing all messages in live order.  I can see the contact being added as a subscriber and the message on my instagram page but it doesnt show in my unnasigned. If I search it I can find the message in manychat and its only when i message them that it pops into manychats chats in time order. Anything I need to do?

I couldn't open my any automation in mobile app, actually it was the last version of the appDo you have any idea ??

Hi everyone, how are you??Can anyone tell me what field I use in JSONPath to map "Id": 1240 from the beginning of this response from my API:   ({"deal":{"id":1240,"name":"2024-02).What do I need to use JSONPath?I already used this: $.owners.deal_id  and $.deal.id Does anyone deeply understand this?Thanks in advance!Roger Mello

I keep getting a ‘mark this as aa comment reply pop up when I don’t want to mark it as a comment?

Hello everyone, I am new to Manychat so I apologize in advance for the question I am going to ask.I've been using Manychat for a week now, and it helps me a lot to automatically send download links of my designs to my followers, so I upgraded to Pro today.The reason I switched to Pro was the Smart delay feature, because my a Reel video on instagram, which I used Many chat, was watched 57.6K and many people wrote the word I specified as a comment to get the download links, a few days later Instagram deleted it as Spam with a warning like below. For this, I have to add a little delay time to comment replies and DM messages. I couldn't find the delay setting in the settings of the automations I had set before, Is it possible to add the delay feature to my previous automations from the section below? If I am going to do everything from scratch from the section below, is it possible to add the follow-up control feature?Thank you in advance for your help.

 I’ve created new webhooks in make.com but I can’t see them in manychat…  

Hello everyone, I am using Google Sheet Integration with Instagram automations. I am collecting some information on Instagram and inserting or updating columns in Google Sheet. Sometimes related columns are totally mixing up by ManyChat integration. I am looking-up the row by Contact Id which is given by the ManyChat system field, I think it should just work fine. I am waiting for some help on this, thanks. As you can see from the screenshot below that some text are written in the Phone section, which is not how its setted. 

I am using external requests. and when I test the request everything is fine. I want to do the response mapping like the document explained here:https://help.manychat.com/hc/en-us/articles/14281285374364-Dev-Tools-External-requestbut  I get nothing in Select Custom Field when I type in $.all_users[0].name in JSONPath.btw my generated response is: {"all_users":[{"id":1,"name":"Alice"},{"id":2,"name":"Bob"}],"current_time":"2025-02-17 14:30:00"} Would my JSONPath be wrong? or there must be another issue?

On other channels like WhatsApp or Messenger I can access audi messages from the URL field but I think it’s impossible with Instagram. Am I missing something? Messenger: Instagram: 

So i got over the learning curve in my personal opinion. I figured out that Manychat has a 10sec wait limit when you send data through a webhook and response. FINE. Then i found a helpful post how to workaround this, which meant breaking my flow but i had to create a new flow with a trigger that if custom field changes it should send a message. Very helpful thank you.  However i stumbled upon another problem is that when message is received tag is added custom field is updated correctly but still message is not sent and I would like to know why. Why does it work and then suddenly stop randomly 😫😭 i just want to be able to send a message.   and here you can see that the same thing happens but message is sent   

Hi! I want to set a give away live today but it will be announced this Thursday so its more then 48 hours later, will the automation still work?

Hey everyone! We are having trouble with our flow on Instagram. We have created a flow where people can dm us off a story the words “level up” and we want to send them an email after.  We have the automation setup where we have tagged them and separated them from all contact but cannot figure out how to blast off the emails without “sending a broadcast.” We want it to send the email out directly after they opt in.  Any help would be greatly appreciated!  -Brayden 

how to receive whatsapp voice message, and send it to external request?also the external request only allows 9 seconds waiting time , how to adjust that ?Thanks in advance!

Hi guys ill be happy to get someone help, I did all the process and after that the dataset not created and i want to try to make new dataset for the CAPI again i cant find the Instagram account. No i went into instagram setting Website & Permission and i saw over there ManyChat Connected i tried to remove it and still is not shown on facebook CAPI process Connect Data > Messaging > Instagram Account > *instagram not shown any more* What should i do i have no idea. Ill very appriciate any help.  

Hello,I would like to send a private message to as many people as possible who follow me on Instagram like the cookut brand does for example.What automation uses this type of account?Thanks !

I plan to use my business domain with your chatbot, replacing landing pages in the flow: Meta Ads → Manychat (Custom Domain) → Affiliate Offer.Previously, I used landing pages instead of Manychat. This change will enable me to run a Facebook Ads - Leads Campaign with this URL and generate higher-quality leads.Could you suggest the right Manychat plan for this setup?

Hello manychat i already subscribe manny chat but we dont have a growtools found please help us how to show my grow tools thanks advance 

Hi,I have a IG Story automation with the trigger as people mention my name.  But when someone mention my name in different Story, they again get the same automated message.  How can I stop that? It is very annoyng for them. Thanks