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General Q&A

Any questions you have about using Manychat.

2,811 Topics
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2811 Topics

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LegacyLeaderUp-and-Comer

asked in General Q&A

Personal FB Profile

How do I connect a personal Facebook profile to manychat instead of the Facebook page? I want to use all manychat features on the Facebook profile which happens to be in professional mode. Any suggestions or steps?

Bot not triggering/ Are the automations having issues?

Hi,I configured my bot two weeks ago, and it was working perfectly until yesterday. The bot is no longer triggering for Instagram messages, whether they are comments or direct messages. It simply doesn't respond.I've checked all settings, and everything is on. The trigger words are correctly set, and I haven't changed anything. I'm at a loss for what might be causing this issue.I visited the Manychat Status page and saw that there were issues reported back in April 2024. What can I do to resolve this?Additionally, there are many messages that appear on my phone's inbox but do not show up in ManyChat. I verified that these messages are not in the requested messages folder.Thank you.

782

6 months ago

Caio Felix

posted in General Q&A

Não mandou toda automação

O manychat não está mandando todo o fluxo para o lead… alguns recebem, outros não! Existe previsão para resolução desses problemas? Os programadores da plataforma estão de recesso essa semana?

9812

6 months ago

Cecilia QuagliaUp-and-Comer

asked in General Q&A

Separate message responses for different ads

Hi community! I need help with automations in ads. In our company we have different tipe of treatments, so we produce different ads. The Manychat automation sends the same information to the different ads because we create the rule with key words like “price”. Does anyone know if a certain ad can be discriminated from that automatic response? Thanks a lot.

242

6 months ago

MatheusUp-and-Comer

asked in General Q&A

[FLUXO PAROU] - DESDE DA PARTE DA TARDE O MEU FLUXO PAROU DE RESPONDER AOS GATILHOS

Alguém sabe o que aconteceu?

6 months ago

iguserUp-and-Comer

asked in General Q&A

Manychat Stopped Working - Comment Trigger

Hello, hope you guys are doing well.I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past week (probably around 2,000 total).Out of nowhere about 48 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Manychat support takes days to respond. Can someone please help me? This is really hurting my business.P.S. the DM automation is still working on my account if someone messages me a keyword.Thank you very much.

6874

6 months ago

GedionatmajaUp-and-Comer

asked in General Q&A

issue manychat : use instagram stories to generate more lead

Let me introduce myself, Gedion from Indonesia, I just created an automation on Manychat, after receiving 30 replies from my Instagram followers, Manychat no longer works. please help

170

6 months ago

OtroRafaMasUp-and-Comer

asked in General Q&A

Instagram DM automation is not working!!!!

My instagram DM automation is not working. The bot is not responding to any trigger, specific word, nothing!!

jozielUp-and-Comer

galera, meu robô não ta respondendo aos comentários nas palavras chaves, não respondendo nada, e to no pró ainda, oq pode ser?

Instagram DM Automation not working for

I have a DM Automation set, that triggers, when a user sends a keyword, but it doesn’t work for my active contacts. I also can not subscribe them manually.It is set up pretty simple and worked before, because I duplicated an autoflow that worked in the past. Is this maybe because of the 7 day rule?I can’t even see the replies with the keyword to my DM in the live chat of that contact...

When creating an automation, it doesn't permit me to select a specific post in IG

I created my first automation for IG. It looks fine, but I realized it wasn’t working because I didn’t select the post I want it to work for. When I go back in to edit the automation, I’m not given the option to pick a post where I’m supposed to.When I click on the “when” it gives me options to add the keywords, but nothing about which post it would be for. I’m using the automation for capturing customer data with a lead magnet. I’m stumped.

6 months ago

Max OscarUp-and-Comer

asked in General Q&A

MY SUBSCRIPTION CALCULATES IN A WRONG WAY

Yo, guys. So basically when I joined manychat in June. I was in a trial period and it ended at June 22nd but then pro version stopped working obviously and I wasn't using any of the features. I couldn't pay at that time cause I didn't have any money on me, now today at July 11th I finally renewed my subscription but it says that the next payment is on July 22nd. How come is that? Since I wasn't using the features of the pro version from June 22nd why does it go like this? The moderators of manychat please change the billing period to a month from now, otherwise it's not fair and I wouldn't wanna use manychat in the future.

Tag conditions not working

Hi,I created a conditional filter using tags to prevent the search from being sent twice, but it's not working. What could be the reason?

200

6 months ago

robozinho777Up-and-Comer

asked in General Q&A

Problem in DM List Subscription Prompt

Hi guys, I have a problem regarding subscription box “get updates” in automations. Sometimes is not working properly It is like if user received the subscription box in the past automation do not send it again to that same user, and automation like stops if click in “get updates” is mandatory to go forward in the flow.So, many users that I have prompted in the past reach a dead end. Have any thoughts or can somebody explain me how this can be fixed?The ideal escenario is no matter what the user did in the past, if he dont respond to the prompt why cannot send it again ?

I discovered this morning that several of my automations were unpublished, and I had to republish them. Do they expire?

messenger subscription

How to cancel sending messenger subscription list? Sometimes one person gets 3 times sent message to subscribe the list. It’s a problem for me. Coud you help me?

Contact event trigger don't work

HelloI have created an automation with a contact event trigger when tag applied. But It only works when I apply a tag manualy on contact section.If I tag all contacts (generating by an automation for exemple ) it doesn’t workDo you have an idea ?Thanks a lot

OpenAI Fine-Tuned Models

I see that you can have an option to enable chatGPT here. but I am limited to a models (I tried enabling our fine-tuned models) and it does not appear. Am I missing something or it’s just not supported at the moment?

Facebook Personal page

Are we able to use our personal page on Facebook if it’s on professional mode?

942

6 months ago

sartajaalamUp-and-Comer

asked in General Q&A

I am New to Manychat & I Need Help

Hi community,As a beginner I am facing hard time with the following issues:How do I set an automation for sending a DM on Instagram to my new followers. How do I set up the automatic comment reply and DM on Facebook account not page?( when I try to link my Facebook account on Manychat it is showing me that I would have to at least have a page but I only have that one account through which I conduct my businesses so I literally cannot set the automation for the same account) Most important: how do I set up automatic follow up message on Instagram when somebody doesn't respond and don't click either of the buttons? because I cannot add a quick reply after the button so I'm just a little confused here.Any help is highly appreciated.

5564

6 months ago

emilywilliamsUp-and-Comer

asked in General Q&A

Automated Responses to Certain Messages

Can you create a DM response that only triggers when a certain word is included in the initial DM message. We want to ask users to Dm us ‘more leads please’ and have an automated response for this

152

6 months ago

itsnothouitsmeUp-and-Comer

asked in General Q&A

Messages Not Sending?

I set up a “Comment to DM” automation and I’m getting dozens of people in my DM saying that they didn’t get the original message. I see it sent in my DMs on my side, but when they send me screenshots my message isn’t there from their view. So I have to manually copy and paste the original message and resent. How do I fix this? I’ve so far had the automation run 125 times. I’m unclear how many people have had an issue with the message arriving.

How can I DM people who comment on my video BUT for a paid advertisement on instagram

I have used the comment on my post for me to DM you feature a lot and it works great. (When posting organically.) but I noticed that when I pay for ads on that video the comment to DM feature doesn’t work. Anyways around this?

Connect Instagram account Issue

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?

Manychat automaticaly answering Instagram messages

Hi,I have an automation for instagram massages and I don't want to have it any longer, because the same answer follows after each message of my followers. That's really annoying.I don’t know how to undo the automation!!!!Does anybody know?Regards Natascha (if you can answer in German would be great)

171

6 months ago

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