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General Q&A

Any questions you have about using Manychat.

  • 3,045 Topics
  • 6,073 Replies
3046 Topics
Berantinez
Berantinez
asked in General Q&A
Haw cant to use whatsapp numer which i paid in manychat for my professional Ig profile

 Hi, community!I need to verify a WhatsApp number on my professional IG to create an ad with the objective of receiving WhatsApp messages. The problem I have is that I paid for a number on ManyChat, and when I send the confirmation code, the live chat doesn't receive this message. What can I do?Thanks!

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Berantinez
ElePerez
ElePerezUp-and-Comer
posted in General Q&A
Mark conversation as open

I.ve been having problems with the conversations being marked as closed once the flow is complete even though the last step is to move them to open. This causes our agents to get lost in the queue as they have to go back to all Closed Conversations and review all of them. Does anyone know how to fix it ?  

700
ElePerez
Ahmed Shehata
Ahmed Shehata
asked in General Q&A
Pricing

Hi, in the pro plan. If I want to use the three channels Messenger, Instagram and WhatsApp. I will pay one time or I will pay three time? Cause I added and connected Instagram then when I add Messenger. I get a message saying to enter my credit card which I already did

210
Ahmed Shehata
jakelinealmeidalids
jakelinealmeidalidsChannel Explorer
asked in General Q&A
Suporte Necessário para Identificar Problemas de Bloqueio de Contas

Olá equipe ManyChat,Estou enfrentando um problema sério com minhas contas de WhatsApp que estão vinculadas aos meus anúncios do Facebook. Tenho notado que as contas que utilizo para direcionar o tráfego do Facebook para o WhatsApp estão sendo sistematicamente bloqueadas. No entanto, as contas que não estão vinculadas a anúncios do Facebook não enfrentam esse problema.Gostaria de esclarecer que não faço envio de spam; todos os contatos que chegam até mim através desses anúncios vêm por livre e espontânea vontade. As mensagens enviadas são apenas para responder a consultas ou fornecer informações que os usuários solicitaram.Estou preocupado que possa haver algum problema com a configuração do robô ou com a forma como o ManyChat está gerenciando essas interações, o que pode estar gerando esses bloqueios. Gostaria de pedir a ajuda de vocês para analisar minhas configurações e identificar qualquer possível erro que possa estar causando esses bloqueios. Se houver algo que eu possa fazer para

250
jakelinealmeidalids
Renato Afonso
Renato Afonso
asked in General Q&A
My WhatsApp number is stuck on Manychat and I am unable to retrieve it

Manychat did not release my WhatsApp after unlinking my account from the Manychat network and then deleting Manychat, and as a result, I can no longer connect WhatsApp . is there a solution, or is a legal process the only way?

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Gustavo Boregio
Amirreza
Amirreza
asked in General Q&A
Does Manychat has API to remove contacts?

"For billing purposes, I need to remove some of the contacts available in my panel. Does ManyChat provide any tool or API that allows me to do this automatically without manually removing them?Thanks in advance."

561
Gustavo Boregio
franciscoagarbarino
franciscoagarbarino
asked in General Q&A
How to save a customer and chatgpt conversation, so that chatgpt has a coherent conversation?

I have a flow on manychat where chatgpt talks to whatsapp. can respond, but cannot maintain a coherent conversation. I had an idea of ​​​​using Make, to save the data entered by users in WhatsApp and generate a conversation field so that chatgpt can speak coherently and then return that field to manychat to give it by message to the client, but I can't achieve it. somebody help me?

2275
emae13
musicbylukas
musicbylukas
asked in General Q&A
IG hiding ManyChat comments. Please help.

On my last few Reels, when someone comments with the keyword I’ve chosen, Instagram hides their comments. Anyone have a solution?

220
musicbylukas
MadeMeBillions
MadeMeBillions
asked in General Q&A
Instagram Connect with Manychat

Hello. I have set everything correctly in all the settings in Instagram. I follow every step that is displayed on Manychat and unfortunately my Instagram does not connect to Manychat. What could be the reason? Does anyone have any ideas?Best regards 

60
MadeMeBillions
facelessbossdownunder
facelessbossdownunder
asked in General Q&A
DM automation not working

Hello, I have recently set up my DM automation when someone comments (trigger word ‘INFO’) on my IG Reels but no message is being sent by Manychat.I have looked through the Help Guides and just cannot see what I might be missing.Any suggestions?

401
DigiBread
mayarrelhadii
mayarrelhadii
asked in General Q&A
cant open my trigger on

i have created an automation trigger but i cant open it on it keeps telling me to open automation to setup a trigger and i am sure that i opend the automation

30
mayarrelhadii
jkakius
jkakiusChat Surfer
asked in General Q&A
How to boist IG POST

Kindly assist,  how can I boost IG Reels?

60
jkakius
O
oguzhanzenginChat Surfer
asked in General Q&A
Manychat AI did not answer questions in same language.

 Many times AI gave answer which did not true language, why?

302
O
ManjinderJ
ManjinderJ
asked in General Q&A
Add contact action - active campaign

Hi I have connected Active Campaign to Many Chat. That works cause I can see my Lists appear when adding a contact. Ive Added Contact' Action in "DC Visualisation Capture Email" automation to add a contact to the Contacts list in my ActiveCampaign Account.However it's not adding showing up as a contact in Active Campaign…I want Active Campaign to send an email to the contact. I have added a tag to the contact too.   

420
ManjinderJ
drwmck
drwmck
asked in General Q&A
Communication from ManyChat Server Blocked

We’re currently trying to setup the ManyChat Facebook Bot, and have it integrate with a call logging system based on a user’s response.  Has anyone experienced issues with ManyChat requests being blocked by a security policy on your network?  Trying to figure out if there is an IP range that can be whitelisted or if ManyChat has a US based server farm.

110
drwmck
Katara
KataraUp-and-Comer
posted in General Q&A
What Are Best Methods On Manychat To Help Grow Your Instagram Account?

What are the best methods/features to grow your Instagram account using manychat?

290
Katara
O
oguzhanzenginChat Surfer
asked in General Q&A
System field did not change many times.

I have a lot of communication on Instagram, this issue haven’t fixed yet. Customer send me a message for example phone number, system did not save phone number pass the other questions. So I can not save phone number, my automation does not help me.

110
O
caseyc
caseycUp-and-Comer
asked in General Q&A
FB Messenger Ref URL

When doing a Messenger Ref URL automation, does the user have to be presented with the “Get started” button instead of going straight to the automation? I want the automation to start automatically when they click the URL. Right now, if they click the URL, it opens Messenger, but nothing happens until they click “Get started.”

411
caseyc
pixellinknz
pixellinknz
asked in General Q&A
Error Message: You have insufficient rights to reload the account

Hi there, I need your help.I connected ManyChat with Instagram and set it up so that when specific words are entered on Instagram, an automated message is sent. I have double-checked everything according to online guides, but the message still isn't being sent on Instagram. I believe the automation setup is correct. I also did ‘Refresh instagram permission’. :(When I log in to ManyChat, I get the message "You have insufficient rights to reload the account." Could this be the issue? How can I resolve this? According to Meta, Facebook is connected with Instagram. I've been trying to solve this problem for two days without success. Your help would be greatly appreciated.

1343
DeniseAlbright
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
asked in General Q&A
Deleted Automation Keep Sending Messages & Replies

I automated a Comment/Reply/DM for my ebook months ago for all posts.  The Keyword was “VIBE” but it would send replies randomly to people who didn’t comment the keyword.  I ended up having to delete the automation because it began replying back to EVERY SINGLE COMMENT.  The setting was set to “message a keyword” and not “message all” so I’m not sure why that happened.  And even with the deleted automation, my followers are STILL getting replies and DM’s.   I’ve refreshed my permissions, the only thing I can think to do is delete my ManyChat altogether and start over.  But that would delete everything I’ve automated too.   Ugh, please help.  ALSO WHY IS THER NO CUSTOMER SERVICE ON MANYCHAT!?! I need to talk to a person.  

770
MandyBrookeOfficial
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oguzhanzenginChat Surfer
asked in General Q&A
If we sent the first message manually, automation should not send the message.

If we sent the first message manually, automation should not send the message. And then, If the automation started talking but we manually activated it and sent a message, then there must be a plugin that will stop the automation.

290
O
O
oguzhanzenginChat Surfer
asked in General Q&A
When the answer comes after a long time, Manychat automation stops, does not answer or starts the conversation again as if it never started.

Because of this mistake, she asks the same thing from the same person over and over again, causing customer loss. 

170
O
Marouane
MarouaneUp-and-Comer
asked in General Q&A
Google Sheet order

 Hey guys, Bit of a beginners question, but how can i make so the names and email align below and next to eachother in a good order. I dont know how the gaps keep coming up when info is added. Below are the settings i chose. 

356
Gustavo Boregio
Cody
Cody
asked in General Q&A
Instagram connection Issue

Hello, I’m having trouble connecting my Instagram account to ManyChat. I’ve already integrated my Facebook page, but I’m still experiencing issues with Instagram. It says that the account is already connected, but when I check on Instagram, it’s not connected.  

270
Cody
davidmarshall
davidmarshall
asked in General Q&A
Time Based Automated Message to Followers

I want simply send automated messages to my followers at a certain time each month. I want it to be time based, not based on when they were last seen on IG, etc. How would I do this?

191
Fabio Gaulke
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