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General Q&A

General Q&A

Any questions you have about using Manychat.

3,408 Topics
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Dennys Alejandro Granizo

posted in General Q&A

Delete the US whatsapp number provided by manychat

I want to know how to delete the WhatsApp number that ManyChat provides when opening the account, as they charge me 0.66 cents for this, but I am no longer using it because I entered my own number. I don't know how to cancel this subscription.

502

6 months ago

S. AbdallaUp-and-Comer

asked in General Q&A

managing multiple accounts

Hello team, I’m so familiar with manychat since I was a social media manager at a company last year, I created Manychat Account for them and created many automations for them. now I want to use the knowledge to make money, how can I manage multiple FB/IG pages on Manychat without asking my clients to make me their page admin, is there a secure way to do so? I know each client has has to have a specific ManyChat account weather its Instagram or Facebook, I want to work as a freelance only to make them bots, broadcasts and more of Manychat services. Is it possible? Thank you for your assistance

103612

6 months ago

Luis Belaunzarán

posted in General Q&A

Changing phone numbers country code

When you create a phone number box on instagram automation by default is set to create a +1 code (US) does anyone knows how to change that? or how can i manually change the phone number of contacts

2353

6 months ago

mnxtusrUp-and-Comer

asked in General Q&A

Same number for WhatsApp & SMS

Twilio assigned me a phone number for WhatsApp but for SMS required me to get one from Twilio… could we use the same number both for SMS & for WhatsApp?

Stop users from entering automation multiple times

I have an automation set up, so when a follower sends me a message with a keyword, it triggers an automation. After that, I start the conversation with the Follower. But sometimes the user sends that keyword in their messages again, and my automation gets triggered again. Since this happens, when I’m not active in the conversation, the 30 minutes pause function does not solve the problem. Is there a way to stop followers from entering one automation multiple times?

How to turn off “We will get back to you during our working hours — our team is …”

I use the free version of manychat. I would appreciate advise on how to turn this auto response off “We will get back to you during our working hours — our team is always online during this time.”thank you

270

6 months ago

Daniel ZatkoUp-and-Comer

asked in General Q&A

whatsapp flows

Could you please explain why the WhatsApp Templates Flows feature is not yet available for use?

Lucky spin minigame in Messnger.

Hello everyone, I hope everyone is well. I want to create a wheel of fortune mini-game for my customers to play with rewards in Messnger.If a customer shares the “link” in our chat with their friends and when their friends play the game and receive the gift, they will receive an additional spin.Can you help me?

Can I use manychat mobile to reply on whatsapp?

Hi all, I’ve just setup my manychat account. I’m still on the free version. I’m trying to use manychat mobile to reply on whatsapp however it says “You can’t send messages from this Manychat account. Please log in to Manychat’s web version and follow the instructions to resolve this.” Does this mean it is not possible? Or is there something i need to do to set this up?

1172

7 months ago

wgpncUp-and-Comer

asked in General Q&A

My automations aren't working

Hello,I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past weeksOut of nowhere about 24 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Can someone please help me? This is really hurting my business.Thank you for your support very much.

ManyChat Automation Workflow Messages Not Showing in Bitrix24 Open Channels

I’m facing an issue where messages sent through ManyChat automation workflows for Messenger aren’t appearing in Bitrix24’s open channels. However, messages sent manually or outside of the automation workflows do show up correctly. Has anyone experienced this problem or knows how to resolve it?

191

7 months ago

igor2411.Up-and-Comer

asked in General Q&A

Cannot connect my Instagram account to manychat

663

7 months ago

Mel EChat Surfer

asked in General Q&A

Buy Button - Messenger only? Or IG too?

Can anyone confirm for me whether we can set up the Buy button, using Stripe, for Instagram DMs?I thought it was possible, but on the Chatter Matters webinar the other night, someone said it was Messenger only?This article - albeit quite old - suggests otherwise?https://manychat.com/blog/feature-announcement-instagram-buy-button/Can anyone confirm?

WhatsApp Broadcasting fail to deliver message.

WhatsApp broadcast frequently encounters with message not delivered, this started happening about a month ago, why is this? Technical support keep telling me is because the user blocked us, which is not true. Why would multiple clients request for us to contact them and blocked us? Our normal WhatsApp account is able to reach these clients.

Now I am trying to start a flow via Make automation. But now it says Flow does not exists. But I grabbed it from the top URL like it said and still nothing.

7 months ago

livelikemad.coChat Surfer

asked in General Q&A

Replacing a contact's email in the actual email platform

Right now I have it set up, where when someone updates their email in ManyChat, it sends that new email address over to the email marketing platform (in this case to Drip via Zap). But what it does is create a brand new contact vs replacing the email address that was previously there.Is there a work around for this?

Instagram DM autoresponse not working

Hi all, Recently I ran a post on Instagram driving people to comment, and in return we would DM them a link. As it was a free pass, I knew it would do really well - so didn’t include autoreplies to their comments, as I know sometimes Instagram could stop you commenting for 24 hours.It’s done really well, 6k uses in like 48 hours - but now a lot of people are not going the link. They are being told we’ve sent them a message but are not able to view it. Is this a Manychat issue in that it’s struggling with the volume - or is Instagram starting to block them being sent because it views it as spam? Would love to know of any work arounds! As it’s annoying because I’m having to manually send lots of people the link when they complain that it is not working!Thanks,Harry

Can't log into Manychat.

Hello, friends!Only the first day I registered in Manychat. And I mistakenly changed my email after registration. I did not understand correctly. I thought it would be visible to all users, so I wanted to change it. Now I immediately have problems. Can't log into Manychat. What should I do? How to fix it?Please help.

Automatically. mark contacts as closed

Is there a way to automatically mark contacts as closed after a certain period of time? I don’t want inactive contacts going towards my monthly bill, but don’t want to have to manually close out all of the DM conversations that I’m receiving.

991

7 months ago

clexapletoUp-and-Comer

asked in General Q&A

Features missing from Trial plan

Instagram Comments, Automatically reply to users who comment on your Instagram posts.Its say Disabled (Pro Featured) but on Pricing page it says its available with FREE plan

425

7 months ago

YuvarajUp-and-Comer

posted in General Q&A

Something went wrong with your card.

I am encountering the error message 'Something went wrong with your card. Please check your bank payment history or try again using another card' while making a payment and am unable to renew. Does anyone have a solution for this issue?

471

7 months ago

tiggertimeUp-and-Comer

asked in General Q&A

Facebook Conversion into automated chat

I’m new to Many Chat and have a question… is it possible to integrate a facebook/meta conversion pixel within the chat for a user fulfilling a specific action - eg. downloading an ebook?My goal is to drive users to chat, and then optimise towards an action in the chat without taking them to a separate website to fulfil the action.Many thanks

Existing message flows not showing up in Facebook Ads Manager

I’m in Facebook Ads Manager and in the Partner App section I’ve selected ManyChat. However, when I select ManyChat as the partner app none of my message flows (which are live in manychat) are showing up. The error I’m getting is that is says “Message flow doesn’t exist”. But they do exist. Are are live. I also have the Admin role in ManyChat - which I know is also an issue sometimes. Is there anything else I can check in terms of permissions? What else could cause FB Ads Manager to recognize that the Partner App ManyChat is there but not be able to access any of the existing flows?

WhatsApp - Business Verification - Issues with Conversation Limit

Hello, good morning!I’ve noticed that my current daily conversation limit on WhatsApp Business is only 250, whereas it should be 1,000 conversations within a 24-hour cycle, as provided by Meta.I suspect that increasing this limit might be linked to the Business Verification, which is the only step that hasn’t been approved on my account.Could you please guide me on how to complete this Business Verification step? The link provided by Manychat is giving an error: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use Additionally, I’m facing issues when trying to integrate my WhatsApp Business account through Meta Business. The system doesn’t recognize the number registered in Manychat, even though the number is already linked to WhatsApp via Manychat. I would really appreciate the assistance of anyone who can help!Best regards,Matheus Magalhães

Chloer2Up-and-Comer

I Have several Manychat flows that I updated the website links and made sure everything was turned on. Now the flows are not sensing when the keyword is typed and I son’t know what to do and I cannot find a customer service email or anything to get help.

212

7 months ago

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