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General Q&A

Any questions you have about using Manychat.

  • 3,987 Topics
  • 8,476 Replies
3989 Topics
nicot
nicot
asked in General Q&A
Can see connected instagram account

Im added to a clients account as an editor. The client is showing me screenshots that his instagram account is connected but on my side it shows no instagram account is connected and there are no recent messages in the inbox. Could this be because im an editor and need to be changed to admin? Or maybe he didnt add me to the right account? Any help is greatly appreciated. ThanksP.s this is a pro plan

171
Fabio Gaulke
Gabriel Nascimento
Gabriel Nascimento
asked in General Q&A
User Clicks a CTWA Ad

Hey everyone, my trigger “User Clicks a CTWA Ad (Click-toWhatsApp Ad)” is not working. My facebook account have access to all ads, but only some ads appear, and not what I need

101
ayesha
Nathan Swanson
Nathan Swanson
asked in General Q&A
Instagram Followers Disabled

Hey everyone, my client's Instagram account isn't working correctly. Whenever someone tries to follow him, they're met with an "unexpected error occurred" message. Photo included. This started after I reconnected ManyChat to his Instagram account. Ever since, nobody has been able to follow him.And help is appreciated!

151
Fabio Gaulke
AbdelkarimGahar
AbdelkarimGaharUp-and-Comer
posted in General Q&A
❓ManyChat: Why do “Promoted Posts” only show organic posts — not my actual ads?

Hey everyone! I’m trying to set up tailored auto-replies per ad using ManyChat’s Facebook Comments Growth Tool.But when I go to select a “Promoted Post,” it only shows my organic Facebook posts, not the actual ad posts I created in Ads Manager.Even when I try to enter the Ad ID manually, it doesn’t recognize it.My goal is to have different auto-replies for each ad (based on product, price, etc.), but using “All Posts” sends the same message across all ads — which I want to avoid.➡️ Is there any workaround to target specific ad posts from Ads Manager in ManyChat?

213
rodrigo_silvano
Antonio De Martino
Antonio De Martino
asked in General Q&A
How to set an automation on an ad?

Hi, I want to understand if this is possibile.I want to launch a reel from my Meta Business Manager, but i don’t want to post the reel on my instagram feed. Can I set an automation from manychat linking the reel I am using for my ads without posting it on my feed? If yes, how can i do it?I want to automate links in DM after someone writes a comment.Thank you so much for the help anyways

183
Fabio Gaulke
APetiquette
APetiquetteUp-and-Comer
posted in General Q&A
I am a paid user on the Pro plan. I can’t switch on trigger for posts, lives

Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you 

206
Gustavo Boregio
Bhavti
Bhavti
posted in General Q&A
Subscription Renewal Issue

Hi,  I have been using ManyChat for a while now and its really an important partner to have. It makes my life easy. However, I am unable to renew the subscription for continuously 3 days. Tried with 4 different card details but system isn't just ready to accept any! The payments were on auto pay and it was smooth for past 4 months. Suddenly there seems to be some trouble. Can anyone help? Now all the automations have stopped running.. ruining my rest of the day and adds to my anxiety of replying to everyone under DMs and comments! phew.. please help! Many chat team please solve this for me :)

81
Raquel C
Manychat Team Member
samar
samarChannel Explorer
asked in General Q&A
Instagram to WhatsApp Lead Flow – Is This Possible?

Hey everyone!I want to set up a fully functional comment-to-DM automation on Instagr@m with a lead qualification flow using Manychat. After capturing the user’s name and phone number, I want to know:Can I automatically send them a message or flow on Whatsapp via Manychat once they’re qualified?Basically, I’m trying to move a lead from IG to WhatsAppAnyone done this before or know if it’s possible?Thanks!

102
samar
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Whatsapp --> invite Your contatcs

HIMSG apart, (It doesn’t matter) in a chatbot I've on my Whatsapp, I got this button: INVITE YOUR CONTACTS.Do you know how create this button? This would be VERY USEFULL!Thank

4411
rodrigo_silvano
JoegeDiazK
JoegeDiazKUp-and-Comer
asked in General Q&A
Likes vs "User click an IG Ad"

Hello,I want to do an automation based on when a user LIKES a post. Is it possible? Should I use the trigger “User clicks on IG Ad”?Thanks!

101
Gustavo Boregio
V
VICT EDIT
asked in General Q&A
Facing a comment and automation problem

Hey everyone,I’m running into two serious issues with my Instagram automation using ManyChat, and it’s costing me leads. 1. Auto DMs not sending anymoreI set up an automation that triggers when someone comments a keyword (e.g. “Zoom”) — it sends them a lead magnet via DM.It worked fine at first, but after a while, people kept commenting but stopped receiving the DM.No error messages in ManyChat, just nothing happens anymore. 2. Keyword comments are invisible to my main accountThis one's weird — the comments with the trigger word don’t even appear on my main Instagram account.But I can still see them if I check from another account (e.g. a friend’s or my alt).As a result, ManyChat doesn’t reply to them either, as if the comments didn’t exist. What I’ve already checked: The correct IG post is selected No error or warning in ManyChat Account is professional (not personal) I’m not over any visible usage quota Permissions seem fine

162
Aafia Umair
cho_menss
cho_menssUp-and-Comer
asked in General Q&A
Instagram auto dm has been stopped

인스타그램 자동dm이 중단되었습니다 해결할수있을까요어디로 연락하면 될까요? Instagram auto dm has been stoppedCan you solve this problemWhere can I contact you?

71
cho_menss
JoegeDiazK
JoegeDiazKUp-and-Comer
asked in General Q&A
Connect account to IG (already connected to another account?)

Hello,I can’t connect my IG account. It says request sent, but I get no email or notification on IG. Where should the request be sent to? I thought it was connected to another account, but I logged in to MC with the other email, and under channels it says nothing. What should I do?Thanks!

171
JoegeDiazK
M
maurissa
asked in General Q&A
Why was I charged $25 when I havent even sent 1000 automated messages?

My account should still be the unpaid version. I haven’t sent nearly enough automated messages to be on an upgraded subscription. I would like to speak to customer support. There is no “Help Center” button in the help section of my account.

311
rogerioaraujo
Edith Njehia
Edith Njehia
asked in General Q&A
Whatsapp API

I want to access the WhatsApp Business API for the number I connected via Manychat. Can I access the 360dialog or BSP dashboard to generate an API key and configure webhooks?

101
rogerioaraujo
Rejuvhealth
Rejuvhealth
asked in General Q&A
How can my automations be set up for Instagram and Facebook?

I cross post my instagram reels to my facebook. How can I get the automation to transfer too? It only ever works in instagram DMS

131
Fabio Gaulke
Fanny Martìns
Fanny Martìns
asked in General Q&A
Can I Simulate Typing Between Sentences in the AI Step?

Hi team! I'm using the AI Step on Instagram Direct with the Manychat AI add-on activated. I’d like to know if there’s a way to add delays between AI-generated responses to make them feel more natural and human — as if the assistant is taking time to type each part.I’m also wondering if it’s possible to enable the “typing…” effect (typing indicator) within the AI Step, or if that only works with regular message blocks.I’ve already tested using a Smart Delay after the AI Step, but that only works between blocks, not within a single AI response that has multiple sentences.So my main question is:Is there any way to insert delays and typing effects between phrases generated by the same AI Step?Thanks so much for the support! ✨

141
rodrigo_silvano
Meme García
Meme García
asked in General Q&A
Quiero conectar Facebook a Manychat, aparte de Instagram ¿Es posible?

Ayer acabo de empezar mi prueba de 14 días y quiero conectar mi cuenta de facebook (instagram ya está), pero me sale a pagar nuevamente. Sólo que el correo de facturación es diferente al de las cuentas de IG y face. ¿Debo usar el mismo para facturación y cuentas de trabajo?

51
Gustavo Boregio
stylekitalifestyle
stylekitalifestyle
asked in General Q&A
My automation has an issue

I need help asap? My automation has stopped working since June 30th. Please help asap!!!

211
Gustavo Boregio
Aleks1978
Aleks1978
posted in General Q&A
I cannot see on Manychat any posts made on Instagram in last 3 days

After two succesful DM automation for Instagram I stubled upon an issue. I cannot carry on with automation for specific reels/ posts as I cannot see any new reels/posts I made in last 3 days. I tried to refresh Instagram connection on Manychat but nothing happens. HELP!

111
Fabio Gaulke
Jeand
Jeand
asked in General Q&A
How do I only reply to an IG comment without also sending a DM?

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

291
Fabio Gaulke
BriLockwood
BriLockwood
posted in General Q&A
Refresh Permissions Issue

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

161
Fabio Gaulke
RomyM
RomyMUp-and-Comer
posted in General Q&A
Is there any solution for quick reply buttons not sending/showing?

I have seen repeated reports & questions regarding buttons not sending / quick replies not working - going as far back as 1y ago. No Manychat support provided other than some vague “reset your permissions” or send link without buttons (not great of you are trying to get emails in platform and have advanced automations with follow ups).Does anyone actually have a plausible explanation and suggested fix? I personally suspect the devices playing a role as Iphone seems to have the most success. Given that Android is far more common globally, you’d think this ranks a bit higher in terms of finding a solution? 

81
Fabio Gaulke
Asaf
AsafUp-and-Comer
asked in General Q&A
Integrate with amplidue

Hi,I'm using ManyChat to manage the onboarding process for my users.For other platforms, I rely on Amplitude to analyze user behavior.How can I integrate ManyChat with Amplitude (Make is also an option) in order to track user behavior effectively?For example, I would like to know which buttons on the automation, the users tapped. Many thanks.

366
Asaf
JPEGON
JPEGON
posted in General Q&A
BUG MANYCHAT / DM

Les automatisations de messages privés et de commentaires Manychat fonctionnaient correctement depuis deux mois, mais elles ont soudainement cessé ? Aidez-moi. J'ai essayé de résoudre le problème comme indiqué par le chatbot Manychat, mais sans succès. Auriez-vous une solution ?

30
JPEGON
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