General Q&A

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks! 

Hey everyone! 👋I’m totally new to this world and spent the last few days building an automation in Manychat using a webhook to Make, so that I can send messages into a Telegram group.Quick backstory:We run a thrift shop, and whenever we post new stock on Instagram Stories, people either reply to reserve items or order directly for delivery. My idea was to create a chatbot that gets triggered when someone replies to a story → collects their info → and then sends it into our team’s Telegram group, so we can confirm whether the item is available or not.I almost have it working, but here’s the problem: when the requests show up in Telegram, there’s no way to tell which story/item the person is actually talking about. Ideally, I’d love to include the picture from the original Insta story in the Telegram message, so our team can instantly see what item the request is about.I’ve already spent hours trying (chatgpt, tutorials, videos, etc.), and I feel like I’m really close but also about to

Hi, I don’t have any automations set up for my personal IG account but am still experiencing automatic DMs. How can I turn that off? I’m not sure what the issue is. Can someone help? 

Hi everyone,I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.Here’s everything I’ve tried so far: Tested on a new ManyChat account with a simple “send hi” flow — same result. Confirmed Instagram account is Business (not Creator/Personal). Tried with multiple external IG accounts to trigger the flow. Flow is published, trigger is a keyword, and the first step is a simple message. Checked in Live Chat — incoming DMs appear, but automation doesn’t start. Followed ManyChat support’s Instagram Automation Troubleshooting steps: Refreshed Facebook/Instagram permissions. Reset ManyChat permissions in Facebook Business Integrations. Verified messaging settings (“Allow access to messages” is ON). Checked Handover Protocol in Facebook Page settings. No age/country restrictions. Even t

Hi Community!My followers that are professional accounts work fine in DMBut followers with non-professional account (Not business or creator) only CM works.Anyone else having this problem?

Hi guys! I need a quick confirmation about how smart delays changing behave for users who are already inside the flow.Context (today is Aug 19): The first smart delay is set to the morning of Aug 20 — this date was the same in the original flow and remains unchanged. All subsequent smart delays and messages have been updated to the new schedule for Sept 2 (texts and dates are edited in the same flow). Questions:For contacts who are already inside a smart delay (Aug 20 delay): will the engine use the updated date/time I saved in subsequent smart delays, or the date/time that existed when they first entered the flow?And do I need to apply a “blocked” tag to stop the existing cohort as I was advised by support team? I’m really confused. If there’s a best-practice here, I’d appreciate your recommendation. Thanks a lot!

I have had Many chat in place for under a year. I know I am not fully optimized. I am looking for an expert to help me with this. I also have about 2,700 emails that I have acquired through my automation, but I cannot get them out. I don’t want to waste any more time by NOT having the best automation in place. Who can help me with this or recommend an expert? 

Hi all!I know that this is Meta platform restriction, but i was wondering whether anyone had any ideas for a workaround to to reply to individual messages.  Where a message can be selected, replied to with original message received is ‘quoted' (as the ‘regular’ WhatsApp works at the moment.Cheers,Simon 

The opening DM is delivered successfully, but the following messages in the flow are not being sent.It used to work fine before, but recently the follow-up DMs have stopped delivering.Could you please help me identify the cause and let me know how to resolve this?

I implemented AI recognition for the initiation of an automation and now I can’t deactivate it anymore. I tried to stop it, delete it, delete complete automation. Can anyone help me out?

Hi there,I created a flow where we first ask for the person’s name and then want to ask for their e-mail. I would like to build in something that also exists with when asking for an email, that if the entry is incorrect, for example instead of a name they add an emoji or number or even the e-mail then the automation will detect it and ask again, perhaps for 2 times or so. How can I add this function please? Maybe ​@Gustavo Boregio can you assist? :)I tried to add in conditions and so, but it is not working. See screenshot below. Thank you.Mareike

I am already using the  s1._domainkey and s2 record names in my DNS for a different tool. Now i can not authenticate Manyachat. Is there any solution ???

Hey everyone - I have registered for the live event later this month in Hollywood but I am unable to attend due to another business trip that was booked. Does anyone know if I am able to transfer my ticket to another member of my company for attendance at this event? If someone could give me an email to follow up with that would be great!

Dear Community,I write here to inquire about some specific features of Manychat platform, as we are considering Manychat for our communication needs.Comment Growth Tool:Does Manychat offer a feature that automatically triggers a chatbot when someone comments under a Facebook post? Specifically, I’m looking for a feature that asks the user to subscribe to the chatbot and then offers the option to subscribe to our newsletter. I have referred to this as the "Comment Growth Tool" and am interested to know if it exists in Manychat under a different name."Cool Down" Feature:Is there a mechanism to prevent spamming users who have already subscribed to our chatbot or newsletter? I am interested in ensuring that once a user has either subscribed or declined the offer, they are not disturbed again, unless they comment after a specified period (e.g., X days). I’ve called this the "cool down" feature, but I would like to know if something similar is available in Manychat.Chat Message Broadcasting:

Friends, is there a setting in Instagram to separate paid subscribers in my message inbox?What I mean is, a system that can distinguish those who have subscribed to me by paying on Instagram during the first conversation.It could also be through a different action connection, like Make.com.Does anyone have information about this?

Hi Everyone,I’d like to learn how to use the Card and Gallery features in WhatsApp Flows. Could someone share steps or best practices to implement these effectively?Looking forward to your insights.Thank you,Samar Abbas

Signed up for the pro version, and it's not working! Working fine on Instagram, but nothing works on my Facebook page! I've done all the tasks outlined in the articles, and still nothing! Help!

I connected Manychat to Facebook, but when trying to opening the Manychat it will not work. The sign in process is the worst ever. Is there a way to get support? 

Hi, my customers are sending me WhatsApp messages but they are not getting replies from the ManyChat flow. When I check my mailbox, I don’t see any new incoming messages either. I’ve also emailed support but haven’t received a response yet. Has anyone else experienced this issue or know what might be causing it?

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"} 

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.Thank you!

I have a problem connecting my Manychat account to my Instagram. Previously, my Instagram account was already connected to another Manychat account, but I wanted to switch it to a new Manychat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'

Crie uma condição que verifique o horário atual e o dia da semana:- Se for sábado ou domingo → mensagem "Voltamos na segunda-feira".- Se for entre 18h e 23h59 → mensagem "Boa noite, nossa equipe já encerrou".- Caso contrário → mensagem padrão de atendimento.Tem como ser feito isso? 

Hi everyone 👋,I’m building an agency model where I want to provide Instagram/tiktok chatbots as a service for multiple clients. Here’s what I’d ideally like to achieve: I want to manage multiple Instagram accounts (one for each client) from my own ManyChat account, with me as the main admin across all of them. I want to be the only one who manages and edits the bots — clients should not need access to ManyChat. For each client, I need to create a separate chatbot connected to their Instagram account, but I’d like to do this without asking clients for their Instagram login credentials. Ideally, the connection happens through the official Meta login process. My questions are: Is it possible to set up and manage multiple Instagram chatbots in one ManyChat account (e.g. via multiple Workspaces)? Can I remain the sole admin of all those Workspaces, without giving clients access? Can clients connect their Instagram account to ManyChat themselves (via Meta login) during onboarding, w

Hello ManychatI am writing to you because I am having trouble subscribing to a Pro plan. When I try to pay, I receive the error message: "Your card has been declined."I have already double-checked my card details (number, expiration date, and CVC), and they are all correct. I also contacted my bank, and they confirmed that there are no blocks or restrictions on their end.Could you please investigate why my payment is being declined? Is there a known issue with payments from my region or any other restriction I should be aware of?