General Q&A

Since the Meta team has decided to pause allowlisting for Instagram Broadcast and the beta is closed. Are there any alternative automations styles for broadcasting in Instagram or atleast informing mass followers? 

This must be pretty basic but I cannot find an answer. What is the difference between a visitor and a subscriber?   Thanks!

Greetings,I’m new to manychat & i’ve been thrilled with my first automation! The thing is unfortunately  i can’t interpret the numbers. Actual number of trigger (Comments) on my Instagram is way higher than number of contacts and in the contact list there is visitor and subscribed, what is the difference between them? did he subscribe to my IG Account (became a follower?) or he simply clicked the link i sent using manychat?Is the term “Active contact” Represent number of contacts receive my message? The Automation is simple, reply to each comment with a message that include a  certain link. Thanks in advance.

Please HelpI'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram.Please help

Hello!I need to connect an instagram account on ManyChat but every time I try the platform show me this message:{"error_type": "OAuthException", "code": 400, "error_message": "Your Instagram account is ineligible for using Instagram Business Messaging API."}Please help me to solve this problem :( I don’t know what to do 

Hi there,I am trying to decide whether Manychat will be helpful to my business or not, and I'm confused by something in the automation sequencing.The main feature I am interested in is sending people direct messages when they comment on a post. When setting up the automations, there are three options for this:  Specific Post or Reel, All Posts or Reels, and Next Post or Reel.We pre-schedule all of our social media content...so if I am trying to create this automation for all of them, I assume I would pick All Posts or Reels.My question is:  How does Manychat work when multiple posts are using the same automation?Let's say my automation for all Posts and Reels is set to send people a message when they say "Myco" (our brand name), and there are 10 posts that have went out recently that this automation applies to.If I want to send them specific resources depending on the post they comment "Myco" on, how would that work? For example, on one post they comment on I want to send them a link t

HiWe have approved our WhatsApp line  Meta Business and use it via ManyChat Messages cannot be sent to this number from Turkey. When a message is sent from Turkey, we receive a message like this. Could you please inform usabout what the issue might be related to?Your message could not be delivered. This business can't chat with phone numbers with your country code.تعذّرتسليمرسالتك.لايمكنلهذاالنشاطالتجاريالدردشةمعأرقامهواتفتحملرمزبلدك.پیامشمانمی‌تواندرساندهشود.اینکسب‌وکارنمی‌تواندباشمارهتلفن‌هاییکهدارایکدکشورشماهستند،گفتگوکند.Не удалось доставить ваше сообщение. Эта компания не может вести чат с телефонными номерами с кодом вашей страны.Mesajınız teslim edilemedi. Bu işletme, ülkenizin telefon koduna sahip telefon numaralarıyla sohbet edemiyor. 

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.

Does anyone know how to set up an automation on Instagram for a draft/scheduled post, rather than one that’s already live, so it goes live as soon as the post does?

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow. 

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

I want to send a message to many contacts once a time.They were all received my direct message before.Can I do this?

Hi! I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? Thank you in advance.

Hello there!I have created an automation for my FB business page and IG one, and it’s been going pretty good.But there is a problem. We are on the PRO plan ($15/month, for context).People respond to our Reels/ Posts with: “Community”/ “Italian”/ “Yes”, etc. It is running a flow for sending link to join the community on Skool.But from what it seems, only 30% of messages are delivered. And I don’t know exactly why.On IG it’s showing 100% sent/ 100% delivered.But on FB - 3249 Sent/ 33.8% delivered.Meaning, only 1000 people get the messages. But, idk exactly, is this something from Facebook? I found this one, that maybe people didn’t enter on the facebook to get the messages (like logging in). But I find it hard to believe.Let’s say maybe for 5-10% of people, but 70% to not login again? And some of them comment again on the videos.So, idk exactly what is the problem, and what to do. I wandered about this because on the Skool community we have only 1000 people that got on the about page (li

So I have clicked on the “send message within 24 hours” to trigger the drop-down menu. It does not have the “send as comment” reply option. So what do I do now? Thanks in advance! 

In an automation, is there a way to send the “flow_ns” value through an External Request?I understand that I can get that value from the URL in a browser, but I would like to have that value sent to my backend for logging purposes.I tried to see if the field was available when clicking the “Add Full Contact Data” in the Request form, but nothing came up.Thanks!

Alguns clientes tem relatado que nao estão recebendo as mensagens que estou enviando.https://app.manychat.com/fb871594/chat/1443150072 (aparentemente audio vai)https://app.manychat.com/fb871594/chat/166708683 (no tiktok cliente relatando)https://app.manychat.com/fb871594/chat/766861530 (outro cliente relatando via tiktok) 

Hi everyone,I’ve been struggling with an issue where Quick Replies are not working at all.Here’s what I’ve already tried: Refreshed permissions multiple times Removed and re-activated my Facebook/Instagram page several times Double-checked my automations and blocks to make sure there are no empty steps or button conflicts Despite doing all of this, Quick Replies still do not appear or function.Has anyone else experienced this recently? Any guidance from the ManyChat team would be greatly appreciated.

I everyone, I'm having an issue with my quick reply not showing up inside of instagram.It just does this… Is anyone else having the same issue?Spencer

Hi everyone,I was wondering if anyone else is experiencing problems with the quick reply feature. I have an automated flow that was working just fine. However, since last night it has stopped showing the quick reply buttons, and therefore the flow stops at the first step of the process.Thanks in advance!Matias 

HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help 

I have a pro account and am unable to click the go live button. It is blue, but when I click it stays blue and nothing happens. It is extremely frustrating because I have been paying for pro for years and I finally got a viral video, during the video going viral I was unable to set up the many chat. So thousands of people commented and never got delivered the lead magnet. I am frustrated because I don’t want to remove the video and risk losing all this traction but the dm automation is not working and I have been trying different options for over an hour. I refreshed all permissions, delete other automations, refreshed the page, started the automation over. So far nothing has worked. Has anyone else ran into a similar problems and how were they able to solve it

Hi,I’m building my first automation with Manychat and can’t get my automation for Instagram DM to work.When sending a DM to the account (using my iPhone app) I do get the first message and see the 2 buttons (highligted in yellow below). But when I click either of the buttons nothing happens. Grateful for any support! (And yes, I’ve tried “Refresh Instagram Permissions” ) 

ManyChat’s pricing model is increasingly problematic because it does not follow Price Parity Costing, a widely accepted practice among global companies. Charging a flat rate of $15 per month across all countries fails to account for differences in local income levels and purchasing power. While $15 may be a minor expense for customers in countries like the United States, the same amount can represent a substantial sum in lower-income regions such as Ghana, where it could support an entire family of five for a month.This approach limits accessibility for users in lower-income areas and risks alienating potential customers, creating a perception of unfair pricing. Successful global companies typically adopt tiered or regionally adjusted pricing to ensure their products remain affordable and competitive worldwide. By ignoring income disparities, ManyChat effectively prices out a significant segment of its potential user base, which could hinder adoption and growth in emerging markets.Adop

Hey there.I am having an issue where the messages sent by ManyChats automation are appearing in my whatsapp for businnes as “Waiting for message” and it is not letting me see the messages. It goes as far as even some automation messages not getting sent at all. I have double and triple checked my Meta for Business account and I don’t see any issues leading me to believe that the issue lies there. May I get some help? Here are some examples (in spanish):