General Q&A

I created a system with manychat + n8n. However, manychat gives random data without waiting for the data coming from n8n.What kind of solution can I apply for this?When I asked GPT about the issue, it said that manychat is timing out, so it does not wait for the data from n8n.

I tried to create an automation where: User comments on my reel  User gets a DM from me. The message will be like “Hey thanks for the interest. Could you tell me abit about your goals and challenges? this will help me see if my coaching is the right fit for you”  Wait for user to reply.  When they reply, I send another message: “Thank you, I will get back to you ASAP”  If they don’t reply, I don’t send the second message. Its not working because its asking me to mark the message as “Private Reply”. And when I marked as Private reply, it can only send the first message and use the button to trigger the second message.  Any one having the same issue or if anyone have any suggestions, pls let me know. I’d appreciate it! 

Hey guys, is it possible that I can manually add a tag to multiple contacts and that will work as a trigger for my new automation flow. Actually we are providing a free demo session, so for the people who registered and joined the demo session online and I want to send them the message.  As manychat won’t be able to know who joined and who did not (atleast without the Zoom API and I don’t want to dig deeper for now as it is our first time), I am thinking to manually add the tag to the ones who joined. Now that “Tag is applied to a Contact” will work as a trigger and the automation message is sent to them automatically and the flow is being continued.  I tried this… but it is not working. I have checked all the basic things to make sure I am not doing some mistake.

Hi everyone,I run an agency, and i want to purchase ManyChat accounts for my clients under my business, but I’m wondering if I would still be eligible for affiliate commissions for these accounts. Since I would be the one making the purchases by adding accounts to my profile. would I still qualify for the affiliate program, or do commissions only apply when clients purchase each with a different email and profile through my affiliate link?Has anyone else had experience with this, or is there a clear guideline from ManyChat on how this works? I’d appreciate any insights or advice. Thanks!

Hi everyone!I’m trying to connect my Instagram Opening Message to a Smart Delay inside a private reply flow, but ManyChat isn’t letting me link the two blocks.Here’s what I’m trying to do: IG Opening Message → Smart Delay (23 hours) → Next Step But I can’t seem to connect the Opening Message to the Smart Delay when it’s set as a private reply. Is there something I’m missing, like a setting, channel type, or a different block I should be using to trigger the delay?Would really appreciate any tips or screenshots if you’ve set this up before!

I have a configuration that triggers an external request whenever the value of a user field changes, but when looking at the received requests I see that on average this event is not fired in 35% of the cases.

Hello all, So I have a carpentry business. I get tons of messages and lots of them just click on the ad without providing any data or really needing something….I need to filter those, I creater like a router when I get a message of any kind then goes to AI step and tries to identify if they need Doors, kitchen, tv set,  walk in closet, etc…. and make AI step add them to a custom field named category, and it has to add the word DOOR, CLOSET, KITCHEN etc. then goes to a condition if the category is door, send it tto the doors automatization and go from there…. but it is not doing it…. AI keeps asking stuff even though detecting what it needs doesnt add the category name and if it does add it… automatization doesnt start. That could be because maybe it added doors instead of door.I dont know, im going crazy with this….

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

Hi ManyChat community, I’m hoping to get help resolving an issue with the Meta Conversions API connection in ManyChat. When I paste the Dataset ID and a freshly generated access token into:ManyChat → Settings → Messenger → Meta Conversions APIand click Enable, I receive the error:“Invalid Conversions API credentials.” Additionally, when I click Open Events Manager from within ManyChat, it consistently opens an Events Manager tied to a different ad account/business than the one I’m trying to connect. This is not the business or dataset I want to use. What I’ve already tried Confirmed the token is generated from the correct Meta business and dataset Tried both setup options: Set up with Dataset Quality API Set up without Dataset Quality API Refreshe

Several days ago, ManyChat suddenly started automating responses 50% or less on all my automations. I’ve put in two Critical tickets...but no response. Worst customer service experience and there’s no urgency on their end at all. Is anyone else having this issue as of 12-15-25? Does anyone have any suggestions?I’ve contacted Meta/Facebook and they don’t see any issues on their end. I’ve refreshed connections, tried a new automation...and the issue persists. Any guidance would be greatly appreciated.Thanks

Is the Meta Coexistence feature available in the United States?Thank you,Samar Abbas

Olá. Minha conta foi encerrada com essas informações. Ao verificar a seção 7. Usos Proibidos eu não encontrei nada que possa ter feito que tenha encerrado a conta ou que tenha quebrado alguma regra ou politica. Isso me deixa frustrado. Ao falar com o suporte por e-mail pedi que verificassem com a segurança para entender o que eu fiz de errado para que nas minhas futuras contas isso não aconteça mais (e também pra saber o que fiz de errado), mas eles não podem passar essa informação… Ou seja, eu não encontrei nada que quebre os Termos de Serviço na minha conta, mas mesmo assim ela foi encerrada. Ao criar uma outra conta e salvar os fluxos de mensagem que tinha aqui, essa conta nova também foi encerrada automaticamente depois de salvar os fluxos.  Agora fico na duvida: excluo os fluxos e crio um novo? Como saber onde eu errei?  Alguém já passou por isso?

Hi everyone,After connecting ManyChat to my Meta account, I suddenly lost access to some of my ad accounts and business assets in Meta Business Suite. My roles and permissions seem to have changed or disappeared without me doing anything manually.Has anyone experienced a similar issue before?Do you know what might cause this or how it can be fixed?Any advice or shared experience would be really appreciated.

i want to store comment and insta id of person who comment. plz help. it is urgent

Hi everyone 👋I have a question about running an Instagram account in two languages (Dutch & English) and I’d love your advice.My idea is to keep each Reel in one single language — so a Reel will be either fully English or fully Dutch, not mixed.The captions, voice-over, and text on screen would all match that one language.My questions are: Is it wise to run one Instagram account in two languages? Does this affect reach, engagement, or the algorithm negatively? Are there best practices or tips you’d recommend when doing this? I’m curious to hear your experiences or what has worked for you.Thanks in advance! 🙏

Hello, we'd like some clarification regarding the performance of your systems.Since we need to activate the chatbot on some pages of large global brands, we want to be cautious and ensure thatby sponsoring a post, the traffic spike can be handled smoothly by correctly activating the chatbot for eachcomment, and that each user can receive the direct message according to the automations we configure.Is there a traffic limit or a limit on the number of users performing actions on the page at the same time?Does the limit depend on the type of subscription? Thanks in advance for any clarification.Sincerely 

I’ve been using ManyChat for years and this is the first time I haven't been able to select the dropdown under PartnerApps in Ads Manager to select ManyChat.  I have refreshed the permissions.  Also, disconnected the permissions and reset them.  The drop down to choose ManyChat as the Partner App is greyed out.  Please help.

I am running an automation of comment reply that isn’t working properly. Sometimes, it works, sometimes, it doesn’t. Same posts, same trigger words. I already refreshed the permissions but it didn’t change anything. The leads comment but it doesn’t iniciate the automation (only half the time). Trying to talk to someone on support for days but it is impossible! 

Hi, I need to upgrade from the free trial to my Pro as I’m losing valid leads - i’ve reached my free trial limit - which is great - but my instagram account has now stopped sending out message to new followers etc and I had over 100 over night and they didn’t receive a thing :( please let me know how to do this. thanks

 Unfortunately, I missed yesterday’s webinar by MELANIE EILERS (manychat for small& mighty businesses)Is there a recording I can watch?

my automatic reply to trigger words commented and also automatic dm is only working with some comments and not all, even when trigger word is used.why is this happening?

Hi All,In my automations I use AI blocks a lot to gather information from potential leads. However i see myself falling back to general questions way more lately. Therefore people getting stuck in my flows and missing potential value.I have a few issues and wonder if you also encounter these:AI Bot not asking all questions when there are more than 3 questions The AI stops randomly with asking questions on a user reply within a few hours The AI stops if a person replied twice to one of the questionsWondering if you recognize this? And how you are handling this.Regards,Twan 

bonjour ,je souhaite envoyer à tous mes followers avec many chat un message en privé avec un code de reduction pour le black friday

Hello,  When the automation (When someone new follows you trigger) is active and (When someone comments on) also.And the user first starts the automation When someone comments on and then within 10 seconds clicks on follow button. Normal the automation When someone new follows you trigger will start. Is there a way that the automations not overwwrite.  Hope you understand what i mean ;) Thank you

Hi everyone,I’ve been struggling with an issue where Quick Replies are not working at all.Here’s what I’ve already tried: Refreshed permissions multiple times Removed and re-activated my Facebook/Instagram page several times Double-checked my automations and blocks to make sure there are no empty steps or button conflicts Despite doing all of this, Quick Replies still do not appear or function.Has anyone else experienced this recently? Any guidance from the ManyChat team would be greatly appreciated.