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General Q&A

Any questions you have about using Manychat.

  • 3,695 Topics
  • 7,740 Replies
3696 Topics
MikaK
MikaKUp-and-Comer
posted in General Q&A
Vendor for security check at company

Hello, My company needs me to have the contact information (name and email) of a vendor so that we can use ManyChat for our large company. Is there anyone that I can place this for, otherwise we can not use the product.

102
MikaK
sebravo
sebravo
asked in General Q&A
Mensajes desde ManyChat no llegan al cliente (Coexistencia WhatsApp BETA)

Hola, a todos!! Tengo integrado mi número de WhatsApp Business con ManyChat utilizando la modalidad Coexistencia (BETA). Mi objetivo es poder ver y responder los mensajes tanto desde la app de WhatsApp Business como desde ManyChat. Actualmente, el sistema funciona a medias: ✅ Puedo recibir mensajes en ambas plataformas (app y ManyChat). ✅ Los flujos de automatización se activan correctamente al recibir un mensaje. 🚫 Sin embargo, los mensajes enviados desde ManyChat no se reflejan en la app de WhatsApp Business, ni los ve la persona que inició la conversación. Es decir: El flujo se activa (ver imagen adjunta), pero los mensajes automatizados no llegan al cliente. Tampoco puedo enviar mensajes manuales desde el panel de live chat en ManyChat. Solo el mensaje original enviado desde la app aparece correctamente (marcado en azul en la imagen), pero los mensajes enviados desde ManyChat (marcados en rojo) no llegan al cliente ni quedan registrados en la app. ¿Podrían ayudarme a entender qué

242
albertosiles
DesertLilyBilingualSpeech
DesertLilyBilingualSpeechUp-and-Comer
asked in General Q&A
Contacts

Hello, Just started with ManyChats. I am confused with what a “contact” means. If I have my set audience and followers, and they engage in my content and continue to use various “trigger words” for various automation replies, will each time they “trigger” count as a new contact, or do they get stored as a saved contact that does not affect the 500-1000 free contacts you get with the first subscription tier. I can’t seem to find an answer to this in the FAQ. Thank you, Luci

392
DesertLilyBilingualSpeech
Eazy-visa
Eazy-visa
asked in General Q&A
Demande de libération de mon numéro WhatsApp

Bonjour, J’ai utilisé mon numéro WhatsApp avec ManyChat, mais j’ai récemment supprimé mon compte ManyChat. Je souhaiterais récupérer l’usage complet de mon numéro WhatsApp, cependant il semble toujours lié à ManyChat. Pourriez-vous, s’il vous plaît, m’indiquer la procédure à suivre pour libérer mon numéro de votre plateforme afin que je puisse le réutiliser normalement sur WhatsApp ? Je vous remercie par avance pour votre aide et votre retour rapide.

141
rogerioaraujo
HYD CRB
HYD CRB
posted in General Q&A
Does anyone used Full Contact Data variable in dynamic block callback?

Does anyone used Full Contact Data variable in dynamic block callback? i tried and it was not working with {{full_contact_data}} and giving error when we use variable {{subscriber_data}}

71
Gustavo Boregio
Tylerwantscoffee
Tylerwantscoffee
asked in General Q&A
Not able to use the buy button

I am getting the notification: The server isn't feeling super-duper error 500 many chat when I press the buy button in the test flow. How do I fix this or is it a ManyChat issue?

141
Gustavo Boregio
Zindagiwithpriti
ZindagiwithpritiUp-and-Comer
asked in General Q&A
Auto Link DM from comment not working

I’ve created the automation from the account. Here evrything is connected & verified but when I’m testing from Instagram, commenting in the reel. No reply on my comment & DM is coming. Pls help

964
Fabio Gaulke
mam1362
mam1362
posted in General Q&A
Facebook account disabled

My facebook account was disabled therefore I can’t log into many chat any longer. I did make my daughter admin of my page before it was disabled. I created a many chat account under her page and it did recognize my page but won’t let me manage it from her account unless I give her permission from my manychat account which I can’t log into. how do I resolve this?

81
Fabio Gaulke
Vasnaa
Vasnaa
asked in General Q&A
Can't connect ChatGPT to IG message response

Hey! I can’t seem to connect ChatGPT to my automation response on IG.

90
Vasnaa
Núbia
Núbia
asked in General Q&A
Integração Manychat e Make

Estou encontrando problemas na integração do Manychat e Make. Preciso pegar dados de uma planilha e criar um usuário na Manychat, caso este não tenha, e enviar uma mensagem. Utilizando o HTTP, aparece a mensagem “Validation error” ou “Token requered”. E para criar um usuário, utilizando o módulo do Manychat mesmo, aparece a seguinte mensagem: “[400] Validation error: ‘phone_number’ - To create a subscriber you must fill in at least one field: phone or email or wald; ‘warning’ - Permission denied to import wa_id. Please contact support to enable this feature. Alguem poderia me ajudar?

232
Gustavo Boregio
nocodedude
nocodedudeUp-and-Comer
asked in General Q&A
🔧 [HELP] How to filter by seconds after a Smart Delay?

Hey everyone! 👋🏼 I’m building a flow where I need to make sure the bot was the last one to send a message and that the user hasn’t replied since. Here’s what I’m trying to do: I add a Smart Delay of 30 seconds after sending a message. After that, I want to check if the last user interaction happened more than 30 seconds ago (to confirm they didn’t reply and that it’s safe to continue). Ideally, I would use a condition like: 👉 “Last Interaction on Instagram more than 30 seconds ago” 🚫 The problem: In the condition settings, I can only compare using minutes — the smallest option is 1 minute. So I can’t check for interactions in the 30-second range. 🧠 Has anyone found a workaround for this? Any creative way to check interaction time with more granularity? Can this be done with a custom field + API or HTTP request? Or is this a hard platform limitation that requires redesigning the logic? Would really appreciate any ideas or experiences — thank you in advance! 🙌🏼

141
Fabio Gaulke
ronald
ronald
posted in General Q&A
I can't log in

Hello, I am the owner of the Instagram account @joaoadur and I am no longer able to access my old Facebook to disconnect my Instagram account from there, so I can connect to another one, I really need this deletion to be done.

121
Fabio Gaulke
shishirasad99
shishirasad99Up-and-Comer
asked in General Q&A
Enable the option to upload/import JSON flow files for my ManyChat account.

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience. Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards, Shishirasad99

772
Fabio Gaulke
CAMILA QUINTERO
CAMILA QUINTERO
posted in General Q&A
CONTACTS IN CRITICAL

My account was blocked for a couple of days due to payment, and I can't recover the data from the messages received during those days. I have 827 contacts in critical. How can I get them back?

121
Fabio Gaulke
LovelyIrishAlan
LovelyIrishAlanUp-and-Comer
asked in General Q&A
Scheduled Facebook Posts Not Functioning/Appearing

Hello! I’m experiencing an issue that it seems many other users are experiencing. As can be seen in the screenshot below, I’m trying to select a Scheduled Post on Facebook for an automation. However, the only 2 posts that appear are 2 posts from 6 years ago. When I try to enter the ID of a scheduled post, I get the error “Post Not Found On Facebook” as can be seen in the bottom left of the second screenshot. Is there any solution to this or an ETA on if/when this might be resolved? I have already reset my permissions, so it’s not related to that. Any help is much appreciated! Thanks a million :)AJ

61
rodrigo_silvano
LovelyIrishAlan
LovelyIrishAlanUp-and-Comer
asked in General Q&A
Using Automation to send a DM with Freebie Link after Follower Comments

Hey everyone! Currently run FB/IG accounts for a video game title. On FB we have a Freebie URL with each post that followers can click to be taken in-game to receive free currency. We send this link out via Story posts on IG as URLs and IG Feed copy are not a good mix. I’m planning on testing an automation where if a user comments on specific FB or IG feed posts, we DM them with a Freebie link. I’ve tested this flow and it works quite well. I do have some questions about how flow affects contact limits, especially as this would be something we would use on an ongoing basis. Does a user count as a contact when they are sent the DM or only if they reply to the DM? Do they count as a contact if they don’t reply but simply click the Freebie button in the DM? If a follower is already a contact but then we do a similar automation with a new Freebie code will they count towards my contact limit or will they just be able to interact as usual? I am very new to this so am a little unsure how my

132
LovelyIrishAlan
Erik
ErikUp-and-Comer
asked in General Q&A
I stuck in multiple choice

Hello everyone, I am a newbie in Many chat. Currently I am planning to run the Health Checkup Promotion Campaign on Facebook so that I want the Facebook users to choose Female or Male option. And I want to save this information to my Google Sheet. So which option do I need to choose? Now I choose Multiple Choice but there is only question Please choose your gender only and not showing the Female and Male. How could I solve this problem? And then after this step, I want the Facebook users to choose their interested package. There will be 3 types of packages. so how to do it.. Thank you for your help

315
Gustavo Boregio
coachsumitsharma
coachsumitsharma
posted in General Q&A
Lead Response Time

Can one track lead response time with ManyChat?

61
rodrigo_silvano
betscenter.it
betscenter.it
posted in General Q&A
Request to Enable JSON Flow Import Option on My Account

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience. Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards, Mohammad

972
shishirasad99
rasc
rasc
asked in General Q&A
API - Request for fetching data using the phone number

Hello [Customer Support/Development Team], I'm reaching out because the request for fetching data using the phone number is not working as expected. https://api.manychat.com/fb/subscriber/findBySystemField?phone= {{ phone }} Thank you! Best regards,

481
tiagodias
adamyounggolf
adamyounggolf
asked in General Q&A
Deleting contacts

I understand that having Facebook contacts is helpful because I can broadcast to those who have opted in. However, can I just delete the contacts from instagram or those who haven't opted in for broadcasts? I dont see their purpose as I cannot contact them and dont care about their tagged data

271
rogerioaraujo
KarenDurán
KarenDurán
asked in General Q&A
Problema con automatizacion y conexion a Make

Holaa!! Estoy intentando crear una automatización entre Make y ManyChat para responder a mis mensajes en Facebook Messenger. Configuré un disparador para etiquetar a los suscriptores, pero NO se activa. Make me indica "Error de validación: El suscriptor no está activo", pero en la interfaz de ManyChat, el usuario aparece como "CONTACTO SUSCRIPTO", así que no entiendo cuál es el problema. Hi! I'm trying to create an automation between Make and ManyChat to respond to my messages on Facebook Messenger. I set up a trigger to tag subscribers, but it doesn't fires. Make tells me "Validation error: Subscriber is not active," but in the ManyChat interface, the user appears as "SUBSCRIBED CONTACT," so I don't understand what the problem is.

50
KarenDurán
Li-Lee
Li-LeeUp-and-Comer
asked in General Q&A
AIDEZ-Moi svp

Bonjour à tous, SOS J’ai créer et lier tous mes blocs pour l’automatisation, mais impossible pour moi de le mettre en place, car je reçois ce message en rouge: Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment. Comment faire pour corriger cela svp ? Merci beaucoup

357
Li-Lee
Jake OBrien
Jake OBrienUp-and-Comer
asked in General Q&A
How do I subscribe profile to Opt In Email Marketing in Klaviyo?

How do I subscribe profile to Opt In Email Marketing in Klaviyo? I've tried using the Klaviyo Action, creating webhooks, and nothing is working. Profile in Klaviyo does import and is added to a list but it says "Email Never subscribed". Please help!

29110
chelseay
shanep
shanep
asked in General Q&A
Klaviyo lists not updating in Manychat

The lists being showed in ManyChat do not update to showcase all of my lists within Klaviyo. This has been happening for a few weeks now, does anyone have a solution to this?

622
chelseay
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