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General Q&A

Any questions you have about using Manychat.

  • 4,213 Topics
  • 9,121 Replies
4213 Topics
trial_user5700
trial_user5700
asked in General Q&A
Abuse of comment feature

I work for a big brand and I’m worried about people abusing the comments to DM automation and commenting the prompting word but sneaking in abuse/ rudeness/ comments that don’t align w our image.Is it the case that only comments that contain the prompt word and only that will receive a DM?

121
Gustavo Boregio
A
addvantage
posted in General Q&A
Manychat to instagram

Hello, i’ve set up a many chat to allow me to use my voice flow chat bot through many chat. I keep getting a reply saying “True”. Can anyone help with this?

141
Gustavo Boregio
DOFF
DOFF
asked in General Q&A
Audio in telegram

how do I add audio to telegram and the app appears as if it was recorded in real time? because when I add the audio in the automation it appears as if it were just a file

61
Gustavo Boregio
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Auto-DM links from comments: Can I sponsor that post?

Hi I just created an automation: Auto-DM links from comments:Can I sponsor that post? Could be useful, but I remember I listen somewhere that is not possible sponsor that post...AND I WANT AVOID BAN! Can u pls advice?Thanks in advance!

201
rodrigo_silvano
DonnaM
DonnaMChannel Explorer
posted in General Q&A
Deleted automation still active

Hey, I deleted a funnel and the manychat automation linked to it. I have new automations using the same trigger word GUIDE, someone just commented on an old post, and the word GUIDE triggered the old deleted message, but then obviously the link to them to a deleted page. How can they receive a message that has been deleted? And how do i get the trigger word to only send the new guide?

235
rodrigo_silvano
infinitas
infinitas
posted in General Q&A
DM automation stopped suddenly

Hi group! We have been using Manychat with Instagram for a few months now to send links via DM after users comment on posts/reels/stories.All automations have suddenly stopped working.I've seen other people on the Manychat forums with the same issue, but no solutions!I've tried all troubleshooting recommendations on their documentation pages and internal help tool, to no avail.Anyone ever solved this issue here? Any tips?We are at our wits' end and losing leads despite being paying customers! Also no response from support on our ticket yet...

251
rodrigo_silvano
jillmidasogle
jillmidasogleUp-and-Comer
asked in General Q&A
Can't connect fb

Hi, I am trying to connect my fb page. It says that it is waiting to be verified but I have no email. How can I disconnect to try again?

143
Aafia Umair
AlejandroLamothe
AlejandroLamothe
asked in General Q&A
Whatsapp business shopping cart

We went to integrate the WhatsApp business shopping cart, two hour flows. How can we do it using mini cha

413
rogerioaraujo
roverdrammen
roverdrammenChannel Explorer
posted in General Q&A
CTWA ADS + CAPI... THERE MUST BE A BETTER WAY

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

244
roverdrammen
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
I've reached my limit of on my free plan

OLD ACCOUNT MANYCHAT: I've reached my limit of on my free plan. Can't use contacts because of 24h rulesCan't add more than 1k, unless I pay a plan I don't need on this account... What if I delete contacts? Do I have other new 1k contacts "space" available? Thanks

141
AwaisToor
Arwajj
ArwajjUp-and-Comer
asked in General Q&A
I am not able to find partner app in FB Ad

My ManyChat is connected to WhatsApp api number, and Facebook, but when I am running the engagement app, the destination to message. Yet unable to connect partner app. It is showing the JSON method, which is not available in Manychat. 

141
AwaisToor
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
Switching from WhatsApp API to WhatsApp Business

Hey, can anyone here help me out? I’d like to know how I can switch from the API to the official WhatsApp Business app so I can use coexistence mode.

191
rogerioaraujo
365 short lets
365 short letsUp-and-Comer
asked in General Q&A
adding many chat to make.com

hey all im currently trying to add many chat to make.com make.com is asking for a access token i have put my api key into make.com thinking that was the access token but make.com is saying thats not the access tokenany advice or help is much apreciated

353
rogerioaraujo
merycrisG
merycrisG
asked in General Q&A
Manychat as Partner App Not Showing up in Ads Manager. And I cant find the JSON Code

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

1874
Arwajj
Christopher
ChristopherUp-and-Comer
asked in General Q&A
Affiliate Program Commission Understand.

Hello Everyone, I am planning to join manychat affiliate program but before that i need to understand more how manychat affiliate works, question are below :1. Do I only earn a commission if the user signs up for the 12-month plan? If the user chooses to pay monthly (at the end of each month), will I still receive a commission?2. If a user signs up for a 12-month plan but cancels after the first month, will I still receive a commission for the first month? 3. I'm targeting live streamers as my first client segment. My goal is to automate the process where their customers—coming from Facebook, Instagram, or WhatsApp—receive a message, fill out a form, complete a purchase, and have the order details automatically sent to an Excel file with notifications. Can ManyChat handle this entire flow? 4. I plan to help clients by creating their ManyChat accounts for them. Do I still need to register them through my affiliate link to receive the commission? Or is there a way to assign their account

252
Christopher
thebreakupdiet
thebreakupdiet
asked in General Q&A
How do I manually add a system field to a contact?

I’d like to manually add an email system field to a contact and I cannot find a place to do it. Support articles say this can be done in contacts by clicking on the user, but I’m not seeing the option to add system fields at all. I can add custom fields, but the automation I’m trying to trigger requires the email system field to be filled out. Here’s a screenshot to show you what I see in the contact with nowhere to edit the system fields or add one for email.  Thank you! 

161
rogerioaraujo
stevenmaz
stevenmazUp-and-Comer
asked in General Q&A
WhatsApp messages via API not being delivered

Good day, I have successfully integrated with the ManyChat API and can validate and Create subscribers. However sending of WhatsApp messages is not working, Please check my payload and logs below:From your application logs (supabase/functions/whatsapp-checker):Timestamp: 2024-12-27 14:15:24 UTCSubscriber ID: 657681435Customer ID: AQT25759Message Content: "Congratulations Steven! Your application has been approved..."API Endpoint: /fb/sending/sendContentMessage Tag: ACCOUNT_UPDATEAPI Response Status: 200ManyChat Response: {"status":"success"}API Request Details:{ "subscriber_id": "657681435", "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": "Your message content here" } ] } }, "message_tag": "ACCOUNT_UPDATE" }Details:Subscriber ID: 657681435 Phone Number: +2775******* (masked for privacy) Timestamp: 2024-12-27 14:15:24 UTC API Endpoint: /fb/sending/sendContent Message Tag: ACCOUNT_UPDATE API Response: HTTP 200 with {"status":"success"} Issue: Message shows

736
gonzalor89
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
setting up whatsapp business app on iphone: Whatsapp temporariliy unavailable

Ive setup a whatsapp business account as instructed through meta. However, when i download the app on my phone, when i request a verification code, i keep getting ‘whatsapp is temporarily unavailable try again in 1 hour’ chatgpt suggests that i delete the business account in meta what to do?

9413
Mikeymike
dr.mitchisrael
dr.mitchisraelUp-and-Comer
asked in General Q&A
Instagram Comment Automation not working on Pro account

I have used Manychat for years now with no issues but I recently set up a new automation and it isn’t working. Here’s what I’ve tried so far:Go through Manychat troubleshooting blog Remove facebook account and reconnect Remove Manychat business integration in personal facebook account and reconnect Refresh Permissions 100xNow I’ve getting this message when I try to refresh permissions. Please advise! 

472
Thegloryrevival
RobOba
RobObaUp-and-Comer
asked in General Q&A
userFields not saving last user input

Hello I am working on a very simple workflow, just testing how userFields work.I made a new User Field, named it userInput.. I then set this userInput to the {Last Text Input} But when I do a request It comes up EMPTY… I tested this: instead of putting userInput i just put in “Test”, this works.. but userInput does not save the last message and comes up Blank, why is this? 

131
rogerioaraujo
Samantha Wong
Samantha WongChannel Explorer
posted in General Q&A
Set up External Request

Hi guys, I was trying to set up an External Request to create a payment link in a payment gatewayI tried it using Postman and was successful. But I can’t do it on ManyChat. Please look at my screenshots, did I do anything wrong? Please guide me   

121
rogerioaraujo
Wilchz
WilchzUp-and-Comer
posted in General Q&A
NO CATCHING LAST MESSAGE ON WHATSAPP

Hi,I'm having the following problem: when I receive a message on WhatsApp, the variable {{last_input_text}} is not being picked up. As you can see, instead of showing the new value of the variable, it just displays the name of the variable itself. I don't know why this is happening or how to fix it.Thanks.  

323
rogerioaraujo
Benicio Rios
Benicio RiosRising Conversationalist
asked in General Q&A
Custom User field don't save user's input.

Hey everyone! Im kinda new to manychat, so it can be very simple for someone.when i try to save any user input using any custom input. 

36518
RobOba
brittanywatkinscorp
brittanywatkinscorp
asked in General Q&A
Is OTN still available?

Hello. Trying to implement event reminder. Following this tutorial: https://manychat.com/blog/how-to-use-one-time-notifications-for-facebook-messenger/  But i cannot find “OTNR” message block. My plan is PRO. Is it still available?Thank you.

151
Gustavo Boregio
MichaelVGG
MichaelVGGUp-and-Comer
posted in General Q&A
Facebook Ads Manager not identifying correct ManyChat account

It seems we have a previously linked ManyChat account to our Facebook Page that we no longer have access to. Due to this the Facebook Ads Manager is not recognizing the new ManyChat account despite the ManyChat account being logged in & the ads trigger being active and running.How can we fix this?

162
Raquel C
Manychat Team Member
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