General Q&A

Hello, I have set up an automation in tiktok where they are to send private message me a keyword to trigger an automation.  I have received over 300 messages and they are all going to my “Message Request” folder all sending me the keyword and nothing is being triggered.   Is there a cap on this?   This was working fine as of yesterday and then all of sudden no automation being triggered.  

My Instagram integration is working correctly. Keyword automations and DM triggers work, but the 'When someone new follows you' trigger never fires. I have already reconnected Instagram, and new followers are not triggering the Follow to DM automation. Could you please check whether Follow to DM is properly enabled for my workspace?

hi i am a content creator using manychat for comment-dm with my followers but i found out that its not safe and could harm your instagram account...my dm have been restricted for 30 days and all my bussiness goes down and i tried erveyway to remove the restriction but nothing worked

On a free subscription first the dm on comments was working fineDm on new follower doesn’t work at all.. tried everythingI’m on a 14 day trial now (not yet paying) hoping smth would get better.. but it doesntsometimes the trigger works but many often all of the sudden it doesn’t and I don’t understand why So this is not at all smooth yetAnyone had this before and worked it out?Also what could be an issue is that 1 of my posts that has a trigger, doesnt even show up in manychat.. It’s a post with 2 pictures, could that be the issue? 

I used that function a few months ago. But now its just does not work anymore. I refreshed permissions but it just doenst work. Its the most important function for me. How to solve that?

I’m running a Facebook ad that uses a Manychat automation with the User clicks a Facebook Ad trigger. The ad is currently live in Meta Ads Manager, and I want to make some edits to the automation.Before editing, I plan to pause the ad in Ads Manager, update the automation in Manychat, reactivate the trigger, and then turn the ad back on.My question is: when I do this, does it affect Meta’s learning phase for the ad, or will the campaign continue learning normally after the ad is turned back on?

Has anyone else experienced the following error with the native Google Sheets integration?rateLimitExceeded: Quota exceeded for quota metric 'Read requests' and limit 'Read requests per minute per user' of service 'sheets.googleapis.com' for consumer 'project_number:491988066794'.I've only tested the flow 3 times, yet ManyChat is unable to retrieve the spreadsheet. The integration was working previously and then started returning this error.So far I've:Waited and retriedReconnected Google SheetsTested with minimal activityHas anyone found a permanent fix, or is this related to ManyChat's shared Google Sheets API quota?Any guidance would be appreciated.

Hi everyone! I’m trying to connect my TikTok account to ManyChat, but I’m having an issue that I believe may be related to a recent TikTok app update.According to the ManyChat tutorial, I should be able to switch my TikTok account to a Business/Corporate Account. However, when I follow the steps in the current TikTok app, I don’t see an option to simply switch to a Business/Corporate Account.The only option I’m seeing is “Business Verification”, which asks me to provide company information and upload CNPJ (brazilian documentation).I don’t want to go through business verification or submit my CNPJ. I only want to change the account type so I can connect my TikTok account to ManyChat.Has anyone experienced the same issue after the recent TikTok update? Is there another way to switch to a Business/Corporate Account without going through Business Verification or providing a CNPJ?I’d really appreciate any help or guidance! 🙏

  SERIOUS ERROR: ManyChat is sending messages to everyone even though I didn't mention a keyword that would necessarily trigger an automation. I've tried everything for months, but I just can't figure it out. I've already tried the usual things, like checking to see if there's an automation that says “next post” or a general one that triggers every time someone says “word.” Please help!   ERROR GRAVE: manychat dispara a todo el mundo aunque no comenté una palabra clave que activé necesariamente una automatización? intenté de todo hace meses pero nunca puedo resolverlo. ya intenté lo típico, como por ejemplo revisar si hay alguna automatización que diga "siguiente publicación" o una general que active cada vez que la persona dice "palabra". ayuda por favor   

coloquei a automoção em um rells turbinado, e as respostas automaticas fucnionam apenas apra quem comenta no organico , quem comenta atraves do anuncio nao funciona, ja atualizei as peremissoes e nada. alguem consegue me ajudar, por favor?

Now, practically, what I want from the flow is I want to create a flow that I can then reuse, and that if a person sends a specific keyword that I set up previously, then it will ask him, hey, do you want to download it? where ? do you want it to your inbox or email?Practically, and I want from them their email address. That's the main goal. And no matter how we do it, it sends only the first initial message and then it stops. I used the prerdesigned simple commnt to DM flow and it doesnt work. I tried this for the entire day since morning, probably about 15 hours  - but its not firing away the entrire flow. Anyone can tell me why ius that? here is the flow:https://app.manychat.com/flowPlayerPage?share_hash=102416795845311_74665cd05e198a465933aacf1cc3743075cb50b4 

Hi guys,I set up my DM to new followers but its not firing.Any ideas what I might have done wrong? Its definitely live and looks like its setup correctly.

Hi everyone,I’m on the 14‑day Trial in my current workspace, but I’ve already entered my payment details and need full Pro features (especially the Broadcasting tab) immediately. Right now the sidebar still shows “TRIAL”, and Broadcasting isn’t available. The Billing page displays my card on file with a charge scheduled for the day the trial ends.Is there a way to skip/terminate the trial period and switch to the paid Pro subscription now, or must I wait until the trial expires automatically? If the only option is to contact Support, what’s the quickest path (info to provide, form link, etc.) to get them to flip the workspace from Trial to Pro?Thanks in advance for any tips!

Hey everyone, looking to see if anyone can offer some guidance or fixes to an issue I have. I have connected one of my instagram accounts, I set up a comment to DM automation and no matter what i do, the automation will not work. I click go live and everything looks fine, then when I go test to see if it is actually working by commenting with other accounts I own, the automation will not trigger.I feel like I have tried everything, I have all the correct settings in Instagram for the account, ive refreshed the connection in manychat and followed all the debugging steps as per the support bot, but still I cannot get the automation to work on the account.Would really appreciate any tips and guidance 

Has anyone run into this before? I have my Facebook channel connected with ManyChat, but when I try to run the comment-to-DM automation, it's just not firing at all.A few weird things I've noticed while troubleshooting: the Message button isn't even showing up on my client's Facebook Page. And when I click "Preview" from the ManyChat automation and land on the Page's Messenger, if I try sending any message manually, it shows "message could not be sent."Not sure if this is a Page-level issue or something on ManyChat's end. Would appreciate any insight if someone's dealt with this before!

Hello All,I have several Automations set up to reply once someone drops a word. I wanted to download these contacts tagging them by the word they dropped in order to market to their likes. When I go to contacts though it’s separated by who click on a link or widget not by the word they dropped. How do I determine who dropped what and download that group together. Or is there a better way to do it?  For now I downloaded the contacts per Widget Date and time.

Hello Manychat Support Team,Here are the requested details for my manual disconnection request:1. Company or Social handle:@homeji_022. Website / Social link:https://www.instagram.com/homeji_02/3. Job title:Owner / Marketer4. Favorite Manychat feature:Instagram DM Automation5. Additional Request Details:My Instagram account (@homeji_02) is currently linked to an old, inaccessible workspace named "홈지". I need to manually disconnect @homeji_02 from that old workspace so I can connect it to my new workspace. I have attached screenshots of my Instagram profile and Meta Business Suite as proof of account ownership.Thank you for your help!

HI alli have an Essantial subscription to Manychat.i have created an automation and it is live and working.when i want to edit it, the moment i click on the EDIT buttom i cannot save any changes without clicking the blue UPDATE at the top corrner. and it forces me to Upgrade to PROAnyone have a fix?

Hey everyone, My manychat automation stopped responding to comments about a 5 days ago. I’ve refreshed the connections and reached out to support but I’m not getting any help. They’re emailing me once a day at most with random explanations and no solution. Here’s part of the last email I received and I followed the instruction he laid out and saw that he was wrong I was able to view my IG post in incognito mode when logged out (I also used a completely different browser). Their new follower feature also is only partially working on my account and I’ve been told that’s on Meta’s end. At this point, I’m so fed up with the lack of support I’m considering using GHL or switching to REVIO.Is anyone able to help resolve this issue? hope you are doing well. After reviewing your automation and account, I’ve identified the root of the issue. The problem is that Instagram's automated systems have flagged your post as restricted, which prevents the automation from being triggered due to Instagram’

Hi! My Instagram Post/Reel Comment automation is not triggering at all.My Instagram account is connected and has the required permissions. I've already refreshed Instagram permissions through ManyChat, upgraded my account from Free to a paid plan, confirmed the automation is LIVE, and confirmed the trigger is set to respond to ANY comment on a specific Reel.I've also tested the Reel with another Instagram account, and absolutely nothing happens — no public reply, no DM, and no activity/send is recorded in ManyChat.Could you please check whether there is an issue with my Instagram/ManyChat connection or the Post/Reel Comment trigger on the backend and reconnect/reset it if necessary?Thank you!

Hi Manychat community 👋 We’re currently evaluating whether to move our entire Instagram setter team into Manychat Inbox, and before making the switch, I’d love to clarify a few points with anyone from the Manychat team or users already running a similar setup.For context, our account currently has: Around 18,500 conversations Around 40,000 active contacts A team of 3 Instagram setters working in DMs every day Today, they mainly work through the native Instagram app or CRISP. The main limitation is that we don’t have proper conversation assignment, routing, team visibility, or response-time tracking.We’re therefore seriously considering migrating everything to Manychat Inbox. 1. What exactly does the $99/month Inbox subscription unlock? We’re currently on the legacy Marketing Automation plan, which already gives us access to a basic version of Inbox.In our subscription settings, we can also see the separate Inbox product at $99/month, currently marked as disabled.Could someone clar

This morning I was able to edit a ManyChat automation, and an hour later I received an email saying that my subscription had expired because apparently the last payment couldn't be processed. But that's not true—all payments are in order, my account is fully funded, and I still have 5 days left on my subscription.At the same time, I can no longer log in to ManyChat; I get the following error:{“0”:“Access denied”,“state”:true}What happened? Was I banned?

why I have to pay for FB account connecting to Manychat if  I already pay for IG connected to Manychat? this is the second platform that I wan to connect 

Access denied login issue:  {"0":"Access denied","state":true} tried phone, incognito etc.

Hi, I’m having an issue with an Instagram Post/Reel Comments automation.The automation is connected to one specific Instagram post and the trigger keyword is COUPON. Several different users have commented COUPON on the post, but ManyChat only shows 1 unique contact and only that one person received the first private DM.I have already checked the following:The automation is LIVEThe trigger is connected to the correct specific postThe keyword is COUPONThe first message is set to Send as Private ReplyI tested with a completely fresh Instagram account that had never commented before, but it still did not receive the first DMInstagram message access/connected tools are enabledI refreshed Instagram permissions in ManyChatI disabled conflicting/old automationsI found and disabled ManyChat AI auto-replies that were previously sending an old 20% offerCould this be an Instagram/Meta API issue where the comment events are not being passed to ManyChat? Is there anything else I should check on the