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General Q&A

Any questions you have about using Manychat.

  • 3,035 Topics
  • 6,042 Replies
3036 Topics
maicon.passos
maicon.passos
asked in General Q&A
HTTP request max time for response

Hello!I want to know if there's a way to set max timeout of HTTP requests on Manychat for more than 10001 ms? I have a service that gets values from custom fields and build a chatGPT prompt, and in this moment it takes more than this to return a response, making the request fail.Do you guys know any alternatives?Thanks.

2265
Naf
Larry
LarryUp-and-Comer
asked in General Q&A
Remove a tag automatically every 24h

I’ve been trying to find a solution to automatically remove a tag to all the users that got it everyday at 23pm for example. Is there a way to make that happen in Manychat?

244
Larry
gio.ergo
gio.ergoUp-and-Comer
posted in General Q&A
Manychat + Assistant API guide

Dear ComunityLet’s make a guide (or even template publicly available) that will help newbies like I am to set Manychat to work with Assistant API from OpenAI.It is very confusing to gather information bit by bit through this whole forum.Because all my attempts failed and there is no clear information how to make it. 

1611
Naf
enochwu
enochwu
posted in General Q&A
manychatconnection problemwith instagram

hi everyone i had a problem connecting instagram with manychat i permitted manychat to conected to instagram but manychat didn’t response my permission and stuckin the permission step. 

50
enochwu
deebee.ai
deebee.ai
asked in General Q&A
facebook page "request sent", but i don't see where it is sent to

I am trying to connect a facebook messenger page. getting "request sent" on the button, but I don't understand where I need to approve the request in facebook

20
deebee.ai
Raja
RajaUp-and-Comer
asked in General Q&A
I have 62000 subscribers but my sends only goto 42000 on average wiht 60% or less delivered

I am trying to find out why i have all these active users that i pay for each month but i can not send to them all and then when i do send the delivery rates are super low from previous years and why wouldn't deliver 100% since its a direct connection to facebook and all in compliance.

162
Raja
alexledford
alexledford
asked in General Q&A
Main Menu feature for Instagram not showing

Hi! I’ve set up my main menu automation for Instagram, however, I can’t find it. It says to click on the 3 lines (hamburger) but that doesn’t exist on IG now the upper right-hand corner has the option to audio or video call. Does anyone know where to click for the main menu options to come up? Thanks!

121
rodrigo_silvano
Howard
Howard
asked in General Q&A
Managing multiple Instagram pages on one Manychat account

Hi , I have multiple Instagram pages (one personal, one content creator and one Podcast) connected to my personal Facebook account. I have connected my personal Instagram account to Manychat. Can I add additional these Instagram pages to my Manychat dashboard and manage them all through the one Manychat account?

131
rodrigo_silvano
nicki.entenmann
nicki.entenmann
asked in General Q&A
having issues

having issues sending automations - it worked yesterday no issues so not sure what has changed

161
rodrigo_silvano
CoachD
CoachD
asked in General Q&A
Assistance Needed with ManyChat Automation Duplication

I created these automations on Instagram and would like to duplicate them to Facebook. I primarily use the ManyChat app rather than the website, but somehow these automations got locked, and I am unable to duplicate them. I am not sure how to unlock them - if you have any guidance, I’d really appreciate your help.  

131
rodrigo_silvano
Supriatin
Supriatin
asked in General Q&A
external template from manychat to add in my account

Hi! just tried a couple of times templates that I bought in a course for manychat. Unfortunately I cannot add it in my manychat account, although I have a PRO account. Is there someone that can help me out? 

101
rodrigo_silvano
Anna_Digital _specialist
Anna_Digital _specialistUp-and-Comer
asked in General Q&A
Instagram bot. Trigger Coment Post

Hi! I’m a new user in here. I set automation on lid magnet via Comment to my post. When I test bot. 1 step trigger sent 14 messages, when I press button Follow it sent to my page, I press follow, but when come back to chat nothing happened - bot doesn't sent message with link on file. If I press button, I have already follower - nothing happen again/ Why it's not work? What is wrong in my automation? 

403
Fabio Gaulke
Vítor Afonso
Vítor AfonsoUp-and-Comer
posted in General Q&A
Is there any solution for Whatsapp Audio in Default Reply?

https://community.manychat.com/ideas/audio-handling-for-user-input-default-reply-986/index2.html This thread is talking exactly about my problem. Im trying to recieve audio as a user input WITHOUT using the Wait for Response set to File type. I want it to recieve as a link in “last_user_input” or something like that, Is there a solution or any workaround? Thank you! 

321
Eddie
paperandwax
paperandwaxUp-and-Comer
asked in General Q&A
Facebook rejected my ad

Facebook rejected my ad, stating: It looks like your ad contains deceptive or misleading business practices.This goes against our Advertising Standards on Unacceptable Business Practices.Did anyone else have this problem?

141
paperandwax
AlexPopa
AlexPopaUp-and-Comer
asked in General Q&A
IG ADs - This account can't receive your message because they don't allow new message requests from everyone.

I am currently running ads on Instagram, and users are unable to receive my messages. I've tried various methods, but I always get this message.The message i get “This account can't receive your message because they don't allow new message requests from everyone.”

23978
Rob
Manychat Team Member
turgunbek
turgunbekUp-and-Comer
asked in General Q&A
STOP

HELLO. I HAVE A CHAT BOT NUMBER THAT IS STILL WORKING WHEN THE CUSTOMER WRITES. IT WORKS ONCE FOR ONE CUSTOMER. WHAT SHOULD I DO TO STOP IT?

294
rogerioaraujo
TishasVeggieEats
TishasVeggieEatsUp-and-Comer
asked in General Q&A
“Follows your Account” Condition

I have an Instagram comment reply set up and I have the condition “Follows your Account” set up so that if they already follow me, they get the link automatically sent to them. And if they don’t, it sends a quick reply for them to respond to & open up the chat and then sends the link. However, it’s sending that quick reply even if a user is following me. Not sure what is incorrect in my flow. Hope that made sense! 

792
magdakubis
Chris Garage
Chris Garage
asked in General Q&A
New Posts not Populating After Verification

Hi All! Looking for some help please!About 1 week ago I noticed my automations were not working at all. I tried everything I could do but nothing worked. Reached out to support and over a few days, they somewhat helped me. We removed my instagram from manychat and re-added and my old automations started working again, except the auto reply portion. They will send DM’s but they won’t auto reply. I was kind of OK with that but then I noticed issues with new automations. When I create a new automation, my newer posts will NOT populate. I can only use reels or posts from before Jan. 28. 2 days ago support stopped answering me so I’m reaching out here for any insight. I did realize that somewhere around the 28th I got verified on Instagram. Not sure if that is where the problem lies. I’ve gone through as much help stuff on here as I can and nothing seams to work. I’ve refreshed permissions at least 10 times. lol.  Thanks for any help I get. 

50
Chris Garage
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Preço de usuário adicional

Pessoal, gostaria de saber qual é o valor cobrado para novos membros além dos 3 inclusos do plano pró? 

101
Gustavo Boregio
Tapsitis
Tapsitis
asked in General Q&A
Not automating comments in facebook but is in instagram

getting so frustrated with this.  My posts cross post.  and I am trying to use auto comments to send links but it only does this on instagram why??  Both accounts are link and refreshed. also why is there no customer service for this app?!   spent so long trying to find an answer. thanks in advance

40
Tapsitis
Rociiio
Rociiio
asked in General Q&A
Instagram DM Video URL

Hello! I have seen that you can upload a video in ManyChat to be sent in Instagram DMs and Manychat stores it in an URL that gets send to the user. However, I want to know if it’s possible for me to send my own URL to an .mp4 file hosted online without needing to upload it to ManyChat?If so, would this happen through the Dynamic Content card or some other way? Thank you,Rocio.

170
Rociiio
Andycoach
Andycoach
asked in General Q&A
following button doesn't work

Hello everyoneI have an issue with the automated follow request before sending a freebie.When prospects click the “Follow” button, it doesn’t work and keeps asking for the same task again.How can I activate this button? Thanks

20
Andycoach
tam9
tam9Up-and-Comer
asked in General Q&A
how to activate AI only when the user does not click a button reply?

I want my AI Step to kick in ONLY if someone ignores the buttons and types an answer in a specific flow  - how do I do that?? The instructions I read said to use the User Input field but I can’t get that to work for this - I think they are outdated.  I don’t need to save their answer but I want the AI to activate and help them get to the right place.  Can anyone share a visual of how this works or a video?? (this is for Facebook only)

456
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
posted in General Q&A
POLL: How are you using WhatsApp with Manychat?

Hi all!In our last Chatter Matters, our speaker ​@Helen Nurse  spoke about the ways she improved her WhatsApp game with Manychat. There are so many incredibly creative ideas to achieve exactly what you’re looking for, and we would love to hear more about them! 🗳️ Vote in the poll and share your ideas in the comments below 👇

2774
Germán Rupérez
claudriz
claudrizUp-and-Comer
asked in General Q&A
Deleting contacts

hi, i have the free plan. i am deleting some contacts so i can either use many chat for free or maybe open to paying $15 a mo.. right now its only giving me choice of $25 even though i deleted some contacts and have under 1000 now.. what do i have to do ?

244
claudriz
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