General Q&A

I would like to set up an auto-dm from comments for the same reel that went to instagram and facebook. It works for instagram now. I then tried to go to settings - channels and connect my facebook channel to set up a auto dm there as well (I assume I need to do two automations for insta and facebook separately)? It then took me to a payments plan again - do I need two payment plans for instagram and facebook separately? If no, how to I set up the same automation that I did for the post on instagram for that post on facebook?

Hello to ANYONE who can help!THIS IS LONG, BUT PLEASE READ! I’m so frustrated, I’ve been paying for Manychat for months, while it hasn’t been working. I haven’t had any success with the support either. It has taken forever for a support to get back to me via email, and I’ve spent hours on the chatbot doing the same thing over and over again that it suggests with NO success.I’ve almost given up on Manychat and hooked up my Stan Store auto DM to respond to my comments on IG this last 2 weeks, which worked fine too up til yesterday, when even those would not reply to the IG comment, but would still send my product to their DM. The problem is the customer doesn’t know it is in there or to check their “message request” for it, so I’ve had to go back into each individual comment and tell them to look there. My content and comments are popping off and I don’t have time to do that and am losing a ton of business with it.  I know ManyChat is the best option

Hey guys, I just had a post who was starting to get more viral this week and suddenly, all my Automations for the Auto-DM links from comments stopped working. Also, even before that, a lot of my comments would not have the specified keyword to trigger the Auto-DM links, but Manychat would still respond like a bot and reply to the comment as if it had the keyword. Does someone know what’s the problem here and how can I fix it? It’s really disturbing and can be a huge turn off for the growth of my page and my business.😕😢Please help me

trying to save a trigger for whatsapp , error "wrong custom Ref parameter"  

Hi everyone, I need help with an error I'm getting when trying to send a WhatsApp Message Template.Every time I try to send a template, I get the red alert: "Message is failed to send, please contact Manychat Support".What I've checked so far: Template Status: It is already approved by Meta. Balance: I have a positive balance. Opt-in: The contacts are  subscribed. Refresh: I already tried refreshing permissions in Settings. Also I tried to send it from “broadcast” and it does not go through

Hi everyone,I need some urgent help from the Manychat support team regarding a completely unjustified billing issue on my account.Here is the situation: I started a 14-day Pro Trial which ended on April 12th. On April 13th, I received an email stating that a $39 payment failed. The critical problem: I NEVER connected any social media channels (Facebook, Instagram, WhatsApp) or SMS to this account during the entire trial period. I only connected my very first Facebook page today. If my account was completely empty with 0 connected channels and 0 subscribers on April 12th/13th, why did the system automatically generate a $39 invoice (which corresponds to a high subscriber tier)?This is clearly a system bug/error. Can an admin or someone from support please help me clear this incorrect invoice so I can finally upgrade and start using my account properly?

Everything was working perfectly, and then suddenly Instagram comment replies stopped working (DMs still work fine).

It’s not responding to any comment right now although it was 2 days ago. I think it’s only Dming half of them as well not sure what to do.

 what does this message mean?Thanks

Hope you guys can help me, I have an AD that runs in English and I have it set up for ManyChat to reply to that new follower (the goal of the campaign is traffic/followers). I have an identical AD running in Spanish, however I don’t want the default automation I set up to send them the reply in English.I’ve read about ManyChat AD automations and I believe they’re only triggered if the user “sends message” from the AD. My goal at this time is to gain followers only, any ideas for how to send those followers a unique message based without them having to press “Send Message”?Thanks in advance

I want to import contacts using a .csv file, but the system fields for 'Email' and 'Phone' are not appearing.I am writing them correctly in the .csv file, but they are not being detected. As a result, I can't upload my database and I am unable to use Manychat.How can this be fixed?

Hi, just wondering if anyone else is experiencing issues with new many chat subscriber delays from facebook messages.Starting on 4/27/26, Most new users who message our business facebook page has a few minute delay before manychat system adds them as a new subscriber.  So basically if a new user sends their first facebook messenger message at 1:00pm then their subscribe time will likely be 1:02pm or after for some reason as apposed to before it was immediate. Also at the same time this issue has also caused the first welcome message to not automatically send which has caused us to have to manually send a majority of them, to fix this issue we created a rule within manychat that checks after 2 minutes to see if they are subscribed to the welcome message and if not it sends it which has helped fix some of the sending manually. The other issue at the same time is when our automation ask the new customer for their emails, after the customer sends their

Hi everyone,I'm having trouble with my Facebook Comment Auto-reply; it’s completely stopped working for both my organic posts and ads. I've tried troubleshooting based on the standard checklist, but no luck so far.

Hi everyone,I've been a ManyChat customer for a while and my subscription recently expired. When I went to reactivate, I noticed something strange.On your public pricing page (manychat.com/pricing), I can see the new plans introduced on March 2, 2026: Free — $0/mo (25 Active Contacts) Essential — $17/mo (250 Active Contacts) Pro — $39/mo or $29/mo annual (2500 Active Contacts) Business — $99/mo or $69/mo annual (7500 Active Contacts) These look great and the Active Contacts model fits my use case perfectly — I have around 13k contacts in my database, but only a few hundred are actually active in any given month.However, when I go to my own account billing page, I only see the old plans: Marketing Automation — $95/mo Inbox — $99/mo Manychat AI — $29/mo (add-on) There is no option to switch to Pr

Hi, I’m experiencing an issue with my page. I’m unable to set the Greeting Message, and the Automation status shows “STOPPED” despite being live. I’m the owner/admin and have followed basic troubleshooting steps from Google and ManyChat AI support, but the problem persists.  

For the past two days, we've been having problems with our WhatsApp messages and our bot. The ManyChat bot's replies are not showing up on the desktop version of WhatsApp Web, but they do appear on our mobile devices.The ManyChat bot works and replies to messages, which are recorded in the ManyChat conversation and displayed perfectly on our mobile devices, but they don't appear on the desktop version of WhatsApp Web. When we log out of WhatsApp Web and re-link it using the QR code, the old messages do appear, but the new ones still don't.Is there a reported bug or issue that could explain this?

Hi there, I am new to Manychat and just wanting to integrate my Instagram to it but getting errors. We have a professional account and in Manychat it is showing that I have allowed access but I am getting this error in Meta. Can anyone help? 

Hi everyone,My ManyChat automation stopped responding to Facebook post comments about 5 days ago. I’ve already refreshed the connection and even rebuilt the flow, but it’s still not working.Has anyone experienced this issue before or knows how to fix it? I’d really appreciate any help.Thank you!

Hello guys, I read there is an issue with DM to new follower automation.However on my side it works. But, not to everybody and it seems very random.I generate 50+ new followers on day right now, which would be 50+ new conversations and leads, but i noticed that not everybody gets a new messagge. I thought i could pinpoint it to the fact that some people have private account or something else, but i don’t see any pattern. Does anybody know if there is an explanation for this?Thank you.

iT DOESNT WORK. nothing gets delivered. its horrible. support doesnt help

I’m trying to build an automation for my delivery business and would love your help.Goal:Whenever someone calls my number and I don’t answer, I want them to automatically receive a WhatsApp message.What I’m trying to figure out:What’s the best way to detect a missed call? (Twilio? Make? Zapier? phone system?) How do I trigger a WhatsApp Template message via ManyChat after that? Any recommended stack or setup that works reliably?Would really appreciate if someone who built something similar can share their setup 🙏Thanks! 🚀

Hello. We are running a promo campaign for a client right now and the keyword trigger is going a little too viral. We are getting hundreds of comments an hour. I am really worried Instagram is going to flag the account for spam if the bot replies instantly to every single person. Do you guys use smart delays or try to randomize the response times for high volume campaigns. What is the safest setup here so we do not get action blocked by IG but still get the DMs out reliably. Any tips from people handling big accounts would be great.

Merhaba, ekran görüntüsünde de görüldüğü gibi, akışımda Akıllı Gecikme (13 saat) kullanıyorum. Bu adıma toplam 57 kullanıcı giriyor, ancak bunlardan sadece 11'i gecikmeden sonra Instagram mesajını alıyor.Gecikmeden sonra herhangi bir koşul veya filtre yok, akış doğrudan mesaja gidiyor.Geri kalan kullanıcılar neden bir sonraki adıma geçmiyor?

I’ve tried to delete all automations in Manychat but there’s an old automated reply that keeps going out - don’t know if I’m being dense here but is there something I’m missing? I’ve gone into Automations > delete all and now says ‘Create your first automation’ which indicates to me that I don’t have any live… But the messages are still going out!

Hello. I was trying to start an automation to welcome new followers and it keeps giving me an update instagram permissions message. I refreshed permissions but it didn’t help. Anyone know why? Thanks!!