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General Q&A

Any questions you have about using Manychat.

  • 3,852 Topics
  • 8,089 Replies
3853 Topics
samar
samarChannel Explorer
asked in General Q&A
Manychat and GHL

Hi,I am looking to know an effective way to connect Manychat with GHL to transfer data with tags.Is there any documentation or video you can share with me?

6915
samar
Dominic
Dominic
asked in General Q&A
Automation not working - tried refreshing

Hello Everyone, I provided pictures to explain. Our automation is just not working. I refreshed permissions twice too. Any ideas what could be going on here? Thank you  

161
rogerioaraujo
Anthony.75001
Anthony.75001Up-and-Comer
posted in General Q&A
Still no ManyChat - TikTok integration? This is seriously blocking automation for us

I've been waiting for months for ManyChat to finally allow TikTok integration. Honestly, it's getting frustrating.I'm based in France and this delay is holding back my automations and campaign management.Does anyone have a workaround, maybe using N8N or another tool, to automate with TikTok anyway?I’m open to any serious solutions. Please share your feedback or hacks, because waiting for ManyChat to move on this is becoming endless…

211
Natalie Evseyeva
Manychat Team Member
samar
samarChannel Explorer
asked in General Q&A
Instagram to WhatsApp Lead Flow – Is This Possible?

Hey everyone!I want to set up a fully functional comment-to-DM automation on Instagr@m with a lead qualification flow using Manychat. After capturing the user’s name and phone number, I want to know:Can I automatically send them a message or flow on Whatsapp via Manychat once they’re qualified?Basically, I’m trying to move a lead from IG to WhatsAppAnyone done this before or know if it’s possible?Thanks!

10
samar
Jeand
Jeand
asked in General Q&A
How do I only reply to an IG comment without also sending a DM?

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

140
Jeand
Douglas Ferreira
Douglas FerreiraUp-and-Comer
asked in General Q&A
webchat/website

Hello everyone, I need some help!I’m trying to access the Website channel inside ManyChat to add a widget to my site, but the URL https://manychat.com/channels/website returns a 404 error. I also noticed that under my account settings, the Website channel doesn’t appear as an available option.Is this feature no longer supported?Or is it available only for the workspace owner or certain plans?Any help or guidance would be greatly appreciated. Thank you! 🙏

211
Gustavo Boregio
BriLockwood
BriLockwood
asked in General Q&A
Refresh Permissions Issue

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

80
BriLockwood
funkybylinda
funkybylinda
asked in General Q&A
Facebook Messenger

My FB Messenger automation is simply doing nothing - Ive refreshed the connections and all seems good - Not impressed so if anyone can help me sort this Id appreciate your help Many ThanksLinda 

91
rodrigo_silvano
Baden.fm
Baden.fmUp-and-Comer
asked in General Q&A
Do Whatsapp contacts count as a contact or are they separate?

Hello community! I want to know, if Whatsapp users that interact with my account and send messages count as contacts or if they are kept separate. Also, if I already have an existing contact list of Whatsapp users that have interacted with me, can I import them in Manychat and would I have to get their permission to send them messages again, even though I got that permission in the past? Thank you for your help! :)

326
rodrigo_silvano
JoannaNaicker
JoannaNaicker
asked in General Q&A
Disconnect from Google Log in

Hi all, SO i had previously mad an account but haven’t used for a long time. I logged in with Google adn connected my new IG. Now I realise I had originally created my account with Facebook.I want to disconnect IG from the Google log in but I cannot access it as it says the email already in use (which it is via the Facebook log in) so I can’t connect IG in the correct place with my other channels and cannot disconnect as I cannot even verify to get into the settings! So conused what to do. I do not want to log into google for IG and log in via Facebook for tip tok & FB page - help!

101
Gustavo Boregio
money.with.jish
money.with.jish
posted in General Q&A
I was charged twice, what to do?

I’m in uttermost shocked for being charged twice! I had a page on Instagram that I deleted but got charged anyway by many chats. I would kindly want my subscription on ‘Jish’ to be forwarded to my ‘money.with.jish’ account.  No! I can’t be paying twice for a service that I haven’t utilised!!

111
Gustavo Boregio
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Whatsapp CAPI

HI ALLI’ve a site (basically a landing page) with just 1 button → a whatsapp ref url:user can click the whatsapp ref url and pay for the coaching service directly in Whatsapp.Questionin terms of META ADS, what is better to do?  a) sales camp that land on the site? b) sales camp that land on the whatsapp ref url? (in the first automation the service is explanied inside whatsapp) I set up Conversion API in Manychat, do I need set up conversion API for the site too? (with Stape or similar tool). Both of them are better or not? THANKS IN ADVANCE!

70
Mcaldarini
Mr_rusttsfg36_
Mr_rusttsfg36_Channel Explorer
asked in General Q&A
Automation (Previewing)

Is this standard when TESTING (PREVIEW) of the Automation for the First name I entered while running this test Does not show ?Good to now know You, {{first_name}}!Thank You

131
rodrigo_silvano
royz royz
royz royzUp-and-Comer
asked in General Q&A
I am getting a validation error, what could be causing this?

someone that now what is the problem?[400] Validation error: 'phone_number' - To create a subscriber you must fill in at least one field: Phone or Email or WaId; 'warning' - Permission denied to import phone, wa_id. Please contact support to enable this feature

372
rodrigo_silvano
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Agent name on chat

Anyone can help me how can I sent an auto messagem when an agent of ive chat take the chat to start?when an agent assume the chat auto reply:Hi ou are chatting with XXXXand now starts the rest of conversation.

191
rodrigo_silvano
she_found_that
she_found_that
asked in General Q&A
Automation not working

Ok so I’ve been trying to set this up for days.  I did the automation steps correctly, and tested it on another one of my IG accounts, and when I comment the word, its not following through with the steps! I tried finding solutions on you tube, the manychat site, chatgpt, and I cannot get it to work. Super frustrating.  Please give me all of the tips/advice.  thank you! 

202
rodrigo_silvano
bekmanychat
bekmanychat
asked in General Q&A
Automation is not working on one Instagram post but works on all others

HiI have set up a ManyChat automation for Instagram that if a person comments on any post, reel or story that they will receive a message and a link to a downloadable.The automation is working on some posts but not the main post that has the call to action for my followers.I have set up the automation again for that specific post and it is still not working.I have refreshed permissions but don’t think that is the issue as the automation is working on other posts just not the specific post I would like it to work for. 

534
rogerioaraujo
arber
arber
asked in General Q&A
Unable to stop AI auto message Instagram

Im not able to turn off IG auto reply message that with AI intention. Anyone help me please?

181
rodrigo_silvano
Kayle
KayleUp-and-Comer
asked in General Q&A
No trigger word in message but automatation is sent

Is anyone else experiencing auto responses being sent in Instagram to contact DMs when the trigger word is not present in the message?

334
Gustavo Boregio
mrndt
mrndt
asked in General Q&A
Comment automation work randomly on Instagram

Hi,I'm experiencing an issue with my Instagram automations.I’ve set up a system where, when someone comments a specific keyword on my post, they receive an automatic reply like "Check your DMs" and then get a direct message.However, the automation doesn’t seem to work consistently. Sometimes it replies as expected, but other times it doesn't reply at all — neither in the comments nor in the DMs. It feels random.This inconsistency is causing confusion for my audience and affects the performance of my posts.Could you please help me understand: Why the automation might be failing intermittently? If there are any limits or conditions that could be blocking or delaying the automation? How I can ensure more consistent performance? Thanks in advance for your help! 

142
rodrigo_silvano
Dharshini
DharshiniUp-and-Comer
asked in General Q&A
multiple links

How do I send multiple product links for one reel. For example I'm featuring 5 products and I want to send out 5 links at a time when someone comments on this post. 

323
rodrigo_silvano
Nicolett Menge
Nicolett Menge
asked in General Q&A
Smart Delay More than 24 hours

Dear Community,I have a question about the genious setup of smart delay. I do not know how I can have it longer than 24h.There are the options of xx days to, but each time I try to use it, manychat tells me to make it shorter than 24 hours.Is there a hag to solve this problem.Thanks for your answer.Nici

726
rodrigo_silvano
ShannaSchultz
ShannaSchultzUp-and-Comer
asked in General Q&A
Button in instagram message not working

Hello. I am trying to set up an automation where someone comments “train” on my Instagram post.  When this happens, I want them to get a message asking them if it is ok to send a lead magnet (the next step is to get their email address, but I haven’t gotten that far yet).When someone comments “train”, they get the message, but the button that I have to ask for their ok to move on the the next message where I get their email address is not working (it just reloads the Instagram message page).They are getting stuck in the first step right after the trigger.  Here is a screenshot of how I have the first “send message box” above set up...can anyone tell me what I am doing wrong?  

322
rodrigo_silvano
Saravanan
Saravanan
posted in General Q&A
Payment Issue

Hey manychat Team, Recently I used the manychat application for the 14 days ago and i used the free trial for the last 14 days, it was good for my Instagram account.And then the free trail session was completed, and i having the 18k contacts from the trail. After that it asked $125 Now I deleted all my contacts, and now also it asks $125 dollar.Can you clear this issue?

91
AscendDigital
Jun
Jun
posted in General Q&A
Why vertical video uploads in Manychat damaged the quality?

Why does uploading vertical videos in ManyChat damage the quality?Manychat support confirmed that it looks pixelated on the mobile Instagram app. However, they also tested it on the desktop version, where it looks fine.This issue occurs only on the Instagram app on mobile devices, and they asked me to create a post in this community to gather votes before they investigate it.I’m sure many of you find this irritating. Shall we vote?

263
M
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