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General Q&A

Any questions you have about using Manychat.

2,640 Topics
5,226 Replies

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2640 Topics

messaging new followers

Am i able to create an automated flow that sends a DM to new followers

191

17 days ago

Ketu.aiUp-and-Comer

asked in General Q&A

Variable response button

Hi, I am asking for help with such a situation, as you can see in the picture, if the user responds with variable text {{Type Contract}}} it is assigned an anonymous value. Is it possible that these values are also assigned with the help of buttons? After the user clicks button Tip 1, Tip 2, or Tip 3, assign the corresponding value to the variable {{Tip Contract}}:Button 1: Tip 1Button 2: Tip 2Button 3: Tip 3Assign the value as follows:Button 1: {{Tip Contract}} = Tip 1Button 2: {{Tip Contract}} = Tip 2Button 3: {{Tip Contract}} = Tip 3

6810

17 days ago

Vadim CiobanuChannel Explorer

posted in General Q&A

What Counts as "Interaction" in Telegram Chatbots?

Hi Manychat Community,I’m working on a Telegram chatbot and have a question about what exactly qualifies as an "interaction" in this context.I understand that for Messenger, Instagram, and WhatsApp, the 24-hour messaging rule is based on client-initiated interactions (a message sent by the client). However, with Telegram, I’ve noticed something unusual.I’ve set up an automation designed to mark a conversation as "open" whenever a client interacts with the bot. But here’s the issue: sometimes the automation is triggered even when the user hasn’t sent any message.This has left me wondering:What exactly is considered an "interaction" in Telegram? Could there be scenarios where an automation gets triggered without the client actively sending a message?If anyone has insights or has experienced something similar, I’d greatly appreciate your thoughts!Thanks in advance for sharing your expertise. 😊

AI Assistant Chatbot using ChatGPT

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

iangabodUp-and-Comer

Hello, everyone. Does anyone here uses Manychat?I'm actually new to Many Chat and recently started exploring its features. I have a few questions about how its automation works:1. Is ManyChat's automation free? Does the free version include all automation features, or are some limited?2. What does "number of contacts" mean? Does it refer to the number of Facebook users who have interacted with your chatbot?3. For the free plan, is the 1,000-contact limit on a monthly basis (and resets every month), or is it a lifetime cap?I'd really appreciate any insights or experiences you can share. Thank you so much in advance!

283

18 days ago

lalitraghav

posted in General Q&A

Instagram Account Recovery

Hi there,One of my friend got his Instagram linked to a business manager which no body has access too in his team.How can we use Manychat now?Please help

18 days ago

Gabrieloliviera

asked in General Q&A

Integração do manychat com o n8n

Pessoal, estou usando o n8n no lugar do Make para enviar leads que se inscrevem em um formulário diretamente para o ManyChat. Porém, estou enfrentando um problema: o envio dá erro caso o usuário já exista no ManyChat. Alguém que tenha experiência com o n8n poderia me ajudar?

Adding a new automated DM to an existing one

I have already set up a flow in Many Chat where someone drops a word, it tiggers a DM with a link. I would like to go into the automation to send a follow up DM to everyone that received my first DM. Some of these people may or may not have clicked on the link. I need the follow up to go to everyone. How do I do this? Thanks

[400] Content can’t be sent to subscriber id=' without message tag. Subscriber’s last interaction was over

There are two issues:1) You don’t have right filter to start a trigger for Make.com (Integromat) for any message user want to send in any language – in that case for english only i’ve found stupid workaroundIt obviously doesn’t work goodMake regular expressions (regex)2) The operation failed with an error. [400] Content can’t be sent to subscriber id='925547444' without message tag. Subscriber’s last interaction was over 6h ago (more than 24 hours ago):??? I replied several times – automation in Make with your send message module doesn’t work.

2521

18 days ago

oneyachtie

posted in General Q&A

IG hiding comments for automation

I have set up an automation and when the user comments it sends them the information. But, when someone comments with the keyword I’ve chosen, IG hides their comments and theirs only.How can I stop it from doing this?

502

18 days ago

zel123Channel Explorer

posted in General Q&A

I’ve been BANNED from sending messages on Instagram. (DM)

I have been using ManyChat automation for about a year. On my Instagram page, an average of 1,000 people message me daily, and the automation replies to them. However, for the past two weeks, I’ve been experiencing an issue. My ability to send direct messages on Instagram has been banned twice in a row. The reason stated is: "Something you sent in a conversation violated our community standards."The first time I was banned, it lasted 3 days. After the ban was lifted, I could send messages again, but three days later, I was banned again, and this time it lasted 7 days. Currently, I am unable to send messages to anyone for 7 days.I have a verified account with 250k followers. Because of the verification, I was able to request a direct consultation, and during the meeting, I was advised to remove ManyChat. How is this possible? Does this mean I can no longer use ManyChat?I have been using ManyChat for about a year. I only send automatic replies to incoming messages. I haven’t even sent a

962

18 days ago

AndyBUp-and-Comer

posted in General Q&A

Instagram automated message link

Setup my first automation for a competition using a link to click to enter. the landing page was used with mailchimp and the facebook message works perfectly but the instagram automated message comes up with page not found above and no link to the page. the broken page works when you click on it but look like it wont to a customer..kind of like having an open sign on your shop and the doors closed. any help would be great.

203

18 days ago

ann.

posted in General Q&A

Does automation work for trial reels?

I have an test features called Trial reel. I want my automations work for my trial reel.

Can we send messages to our contacts on Instagram after 24 hours?

Pls guide, I am new here.

171

18 days ago

youssefashraf79

posted in General Q&A

photos aren't sent to customers

I’ve attached a photo for my broadcast and the users only received a text, also the same photo in the automation for comment tools haven’t been sent.

211

18 days ago

Andy78Up-and-Comer

asked in General Q&A

How to find out what device the user uses when interacting on Messenger?

Hi folks,I have a flow where I ask the user for a PDF file. I am using a User Input field that saves the URL of the uploaded file to a custom field. That works great. However, Messenger on Android doesn't offer an option to select documents from its internal storage, the only offered option is to select images. Different to the desktop versions of Messenger, which have an icon to upload documents (any type), next to the chat text field. My solution is to instruct the user about selecting the PDF file from the internal storage (not from Messenger) and Share it to Messenger / Chat. That way, the bot in Manychat can receive it and works fine.To show this message only to users on Android devices, I would need to determine if the user is chatting on an Android phone. Anyone has had this need? Any native recommendations?

432

18 days ago

zel123Channel Explorer

asked in General Q&A

Instagram paid subscription

I have an idea for automation, but I’m struggling to implement it. As you know, Instagram has its own subscription system with fees like $5 or $2. What I want is to identify users who subscribe to my page on Instagram (e.g., those paying $5) when they initiate the first chat.I need to detect whether the user is an Instagram subscriber. If they are, I want them to follow a specific path. If they are not a paid Instagram subscriber, I want them to follow a different path.How can I achieve this? Is there an alternative way to approach it?Finally, I want everything to work automatically. I don’t want to manually tag subscribers or assign labels.

Avoiding Duplicate Contacts in ManyChat When Sending Emails

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?

19 days ago

asifma121

posted in General Q&A

When i add a link in massage and send it on instagram via manychat link is not clickable

iangabodUp-and-Comer

Hey everyone, is automation free? I’m actually doing a free trial for Manychat and can I still use the automation even if the trial ends?

How to transfer selected Contacts from Facebook ?

I have two Facebook accounts: one with about 4,000 friends and another with around 5,000 friends. I don’t need all those contacts in my account. I need to transfer most likely no more than total of 2000 Contacts combine... How can I easy transfer selected Facebook contacts to ManyChat?

101

19 days ago

Usama Sarwar

posted in General Q&A

How to make user input chatbot?

I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data. I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance.

111

19 days ago

Joao GoesUp-and-Comer

asked in General Q&A

Automating Google Sheets Integration with ManyChat

Hi everyone,I hope you’re all doing great!I’m currently trying to set up an automation between Google Sheets and ManyChat but am struggling to figure out the best way to do this. I would really appreciate any guidance or suggestions from the community.Here’s what I’m trying to achieve:I have a Google Sheets document named 'Cadastro', specifically the 'Clientes' tab. When a new row is added in this tab, I need the following fields to be mapped to ManyChat subscriber fields: NOME → First Name SOBRENOME → Last Name EMAIL → E-Mail WHATSAPP → Phone Number and WhatsApp Number After mapping the data, I want to automatically trigger the 'Bem Vindo' flow for the new contact via WhatsApp, sending them some messages after being registered in the platformI’m really new to ManyChat and APIs/Webhooks in general, so I’m not sure where to start or what the most efficient method is for this setup.If anyone has experience with this kind of workflow or knows the best practices for achieving this, I’d

Is there an option to auto like a comment that we automate with flow?

I was trying to enable auto liking the comment in the automation flow and seems the option is missing. It’s available in the story reply but missing in the comment. Hope there is an option to do the same or expecting it in the nearest updates

191

20 days ago

SafeswapUp-and-Comer

asked in General Q&A

mobile file upload via Messenger

Hi, I can’t upload files easily to my chatbot on Messenger using mobile. Regularly there is an upload button (+), but my chat doesn’t include that. Other chats have it. I think it’s because the profile is business? I really need the file upload of the client to work easily, what can I do?

110

20 days ago

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