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General Q&A

Any questions you have about using Manychat.

  • 3,409 Topics
  • 6,991 Replies
3410 Topics
shinycondor
shinycondorUp-and-Comer
asked in General Q&A
Instagram Changes to Message Policy

​​​​​​Hi, I got this notification from Instagram.Wanted to know if this is going to affect my manychat as most of the comments that I get on my posts are from my non-followers.  

1384
chatbotswithburkie
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs.

Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs. 

100
O
Randas
Randas
asked in General Q&A
Getting permission/consent for sms

If I get my opt-ins on a HubSpot form along with consent to text people on HubSpot do I still have to get their consent through my first ManyChat text to them? 

741
Gustavo Boregio
fabrioliva8
fabrioliva8Up-and-Comer
asked in General Q&A
Getting social username

Hi, Im just wondering if there is anyway to extract the leads that are coming in to my DMS and obtain their social handle, like their instagram username. Would be very helpful. 

1015
Gustavo Boregio
Amirreza
Amirreza
asked in General Q&A
Issues with Quick Reply and Follow-Up Automation in ManyChat

Hi everyone,I'm experiencing some issues with an automation I've set up in ManyChat, and I'm hoping for some guidance.Here's the scenario: I've created an automation that sends a message when someone comments a specific keyword. If the user clicks on a "quick reply," they are directed to another automation. However, I've noticed that the "quick reply" option doesn't show up for some users. To address this, I've set up a "Follow up if contact hasn’t engaged" action to wait for 10 seconds before following up. Unfortunately, this only works sporadically.Additionally, I've enabled the "retry if reply isn't a quick reply" option twice. But if the user sends another message instead of clicking the quick reply, this option also doesn't work as intended.Here are the specific issues I'm facing:The "quick reply" button not showing up for some users. The follow-up action only working intermittently. The retry option not functioning correctly when a user sends a message instead of using the quick

4011
pongzu313
mik777em
mik777em
asked in General Q&A
How to Direct Users to Instagram Profile in the App Instead of Web Browser?

Hello, I am trying to create a button in ManyChat that, when clicked in instagram app, directs the user to my Instagram profile https://instagram.com/mik888em , specifically within the Instagram app itself, rather than opening the profile in a web browser((.The problem I'm facing in a ManyChat  button is that when I use a standard URL to my Instagram profile (e.g., https://instagram.com/mik888em), it opens the profile in a web browser instead of the Instagram app. This creates a less seamless experience for the user, as they have to log in through the web or manually open the Instagram app and search for my profile.Is there a way to configure the button in ManyChat so that when users click it, they are taken directly to my profile in the Instagram app?Thank you! 

280
mik777em
storm233
storm233
asked in General Q&A
Unable to Upgrade to Pro Subscription - Need Help!

Hi everyone,I'm facing an issue while trying to upgrade my ManyChat account to the Pro subscription. I've followed all the usual steps, but for some reason, the purchase isn't going through.Has anyone else experienced this problem? If so, how did you resolve it? I'm eager to get the Pro features up and running for my business, so any advice or assistance would be greatly appreciated.Thanks in advance for your help!

430
storm233
DDUA
DDUA
asked in General Q&A
How to automate WhatsApp message?

I need to create an automation so that when someone enters through TypeForm, a WhatsApp message with a pre-made text is sent. Any idea how can I do it?

3992
Gustavo Boregio
TeamMVG
TeamMVG
asked in General Q&A
Zapier for TikTok

Hi there!Is it possible to use a Zapier integration to use ManyChat for TikTok? Any advice/resources?Thanks!-Team MVG

461
Gustavo Boregio
Anniieeb
AnniieebUp-and-Comer
asked in General Q&A
Invalid JSON

Good evening everyone!! I keep receiving the message “Invalid JSON; Variables are not defined.” I’ve used an already made template and used riplit to generate the url. When deploying the chatbot to instagram, I’ve got as far as creating the thread. The chatbot won’t go no further than the introduction. For example, after sending the trigger, it responds, then after I ask the question, no response. I’ve also attempted to enter a contact, but nothing comes up. Am I doing something wrong, any suggestions? I also attempted to create the external requests from scratch but I keep running into the same error as I duplicate it.Not sure what I’m doing wrong. 

2631
Gustavo Boregio
thomas.bssh
thomas.bsshUp-and-Comer
asked in General Q&A
How do i stop automation when a message is sent form Instragram

Hello, I want to stop my automation when I send a message from Instagram, is there a way to do that ?(ex: the bot is chattting with my client, and as some point i want to takeover the conversation, so i send a message from IG) I know it stop automatically if i send a message from ManyChat but I DON’T WANT THIS OPTION !So, is there a way to do that ?Or at least have access to the last message sent in manychat ? so i can compare it to the last message generated ? Thanks

2602
wright.o.jeremiah
Berantinez
Berantinez
asked in General Q&A
Haw cant to use whatsapp numer which i paid in manychat for my professional Ig profile

 Hi, community!I need to verify a WhatsApp number on my professional IG to create an ad with the objective of receiving WhatsApp messages. The problem I have is that I paid for a number on ManyChat, and when I send the confirmation code, the live chat doesn't receive this message. What can I do?Thanks!

80
Berantinez
ElePerez
ElePerezUp-and-Comer
posted in General Q&A
Mark conversation as open

I.ve been having problems with the conversations being marked as closed once the flow is complete even though the last step is to move them to open. This causes our agents to get lost in the queue as they have to go back to all Closed Conversations and review all of them. Does anyone know how to fix it ?  

850
ElePerez
Ahmed Shehata
Ahmed Shehata
asked in General Q&A
Pricing

Hi, in the pro plan. If I want to use the three channels Messenger, Instagram and WhatsApp. I will pay one time or I will pay three time? Cause I added and connected Instagram then when I add Messenger. I get a message saying to enter my credit card which I already did

260
Ahmed Shehata
jakelinealmeidalids
jakelinealmeidalidsChannel Explorer
asked in General Q&A
Suporte Necessário para Identificar Problemas de Bloqueio de Contas

Olá equipe ManyChat,Estou enfrentando um problema sério com minhas contas de WhatsApp que estão vinculadas aos meus anúncios do Facebook. Tenho notado que as contas que utilizo para direcionar o tráfego do Facebook para o WhatsApp estão sendo sistematicamente bloqueadas. No entanto, as contas que não estão vinculadas a anúncios do Facebook não enfrentam esse problema.Gostaria de esclarecer que não faço envio de spam; todos os contatos que chegam até mim através desses anúncios vêm por livre e espontânea vontade. As mensagens enviadas são apenas para responder a consultas ou fornecer informações que os usuários solicitaram.Estou preocupado que possa haver algum problema com a configuração do robô ou com a forma como o ManyChat está gerenciando essas interações, o que pode estar gerando esses bloqueios. Gostaria de pedir a ajuda de vocês para analisar minhas configurações e identificar qualquer possível erro que possa estar causando esses bloqueios. Se houver algo que eu possa fazer para

260
jakelinealmeidalids
Renato Afonso
Renato Afonso
asked in General Q&A
My WhatsApp number is stuck on Manychat and I am unable to retrieve it

Manychat did not release my WhatsApp after unlinking my account from the Manychat network and then deleting Manychat, and as a result, I can no longer connect WhatsApp . is there a solution, or is a legal process the only way?

261
Gustavo Boregio
Amirreza
Amirreza
asked in General Q&A
Does Manychat has API to remove contacts?

"For billing purposes, I need to remove some of the contacts available in my panel. Does ManyChat provide any tool or API that allows me to do this automatically without manually removing them?Thanks in advance."

721
Gustavo Boregio
franciscoagarbarino
franciscoagarbarino
asked in General Q&A
How to save a customer and chatgpt conversation, so that chatgpt has a coherent conversation?

I have a flow on manychat where chatgpt talks to whatsapp. can respond, but cannot maintain a coherent conversation. I had an idea of ​​​​using Make, to save the data entered by users in WhatsApp and generate a conversation field so that chatgpt can speak coherently and then return that field to manychat to give it by message to the client, but I can't achieve it. somebody help me?

2605
emae13
musicbylukas
musicbylukas
asked in General Q&A
IG hiding ManyChat comments. Please help.

On my last few Reels, when someone comments with the keyword I’ve chosen, Instagram hides their comments. Anyone have a solution?

220
musicbylukas
MadeMeBillions
MadeMeBillions
asked in General Q&A
Instagram Connect with Manychat

Hello. I have set everything correctly in all the settings in Instagram. I follow every step that is displayed on Manychat and unfortunately my Instagram does not connect to Manychat. What could be the reason? Does anyone have any ideas?Best regards 

60
MadeMeBillions
facelessbossdownunder
facelessbossdownunder
asked in General Q&A
DM automation not working

Hello, I have recently set up my DM automation when someone comments (trigger word ‘INFO’) on my IG Reels but no message is being sent by Manychat.I have looked through the Help Guides and just cannot see what I might be missing.Any suggestions?

401
DigiBread
mayarrelhadii
mayarrelhadii
asked in General Q&A
cant open my trigger on

i have created an automation trigger but i cant open it on it keeps telling me to open automation to setup a trigger and i am sure that i opend the automation

30
mayarrelhadii
jkakius
jkakiusChat Surfer
asked in General Q&A
How to boist IG POST

Kindly assist,  how can I boost IG Reels?

60
jkakius
O
oguzhanzenginChat Surfer
asked in General Q&A
Manychat AI did not answer questions in same language.

 Many times AI gave answer which did not true language, why?

312
O
ManjinderJ
ManjinderJ
asked in General Q&A
Add contact action - active campaign

Hi I have connected Active Campaign to Many Chat. That works cause I can see my Lists appear when adding a contact. Ive Added Contact' Action in "DC Visualisation Capture Email" automation to add a contact to the Contacts list in my ActiveCampaign Account.However it's not adding showing up as a contact in Active Campaign…I want Active Campaign to send an email to the contact. I have added a tag to the contact too.   

510
ManjinderJ
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