Changelog
Ideas
Events

Those viral moments just got a lot more lucrative – Manychat is now on TikTok

1 day ago

Home
Ask the community
General Q&A

General Q&A

Any questions you have about using Manychat.

2,809 Topics
5,564 Replies

When you subscribe we will email you when there is a new topic in this category

2809 Topics

need to transfer the owner of manychat account.

The facebook account which I created Manychat account was blocked, and I need to transfer the owner of manychat account to another facebook account. And I need to stop the Pro account. Pls give me the support for this problem.

280

7 months ago

wildabundanceUp-and-Comer

asked in General Q&A

Collab posts: do automations work or not? If Author? For other account commenters? At all?

This seems like a pretty major flaw if the automations won’t work when you’re doing a collab post with another account. Can someone let me know if they’ve figured this out? I see only questions here and nobody answering from manychat so reposting another question about the same important thing: IG Collab posts:Will my automations work or not?Presume I am the Author of the post inviting another account as my collaborator and it is not a paid / ad type collab but a regular 2-account cross post collab.Furthermore, if the automations will work will they work for ALL commenters or just commenters following my account already? I would think all or nothing but other folks are asking this so it makes me wonder.

1130

7 months ago

plantpoweredstudiosUp-and-Comer

asked in General Q&A

IG Collaboration Question

If I am the creator of a post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

291

7 months ago

Florent99

posted in General Q&A

Sauvegarde des données

Bonjour chers tous, je suis très ravis d’appartenir à cette grande communauté. Mon problème actuel est que je n’arrive pas sauvegarder mon message de bienvenu, chaque fois que je clique sur ‘’Sauvegarder’’ ca ne marche pas

202

7 months ago

Anne Roos ArtUp-and-Comer

asked in General Q&A

Problem with people not able to see Instagram DM automation or open link via button

Hi everyone,I was wondering if anyone is experiencing the same problems I am having with my Instagram automations. I am using an automation for people replying a keyword to my reel and sending them a DM with a link. I’ve been having 2 problems since quite recently:Some people message me they cannot see the message I send them, even though I can personally see it within the DM - anybody else has this problem and knows how to fix it? Or does it have to do something with their own settings? Lately I’ve been getting a ton of messages from people that are not able to open the link I add as a button in my DM. I think it has something to do with opening links within Instagram but I’m not entirely sure. Anybody knows what might be going on? Thanks a lot for helping me out! Anne

17487

7 months ago

natalie-rwUp-and-Comer

asked in General Q&A

Customize Contact Opt In Settings for Instagram

I was wondering if anyone knew a way of customizing exactly who gets added as a contact to our account from Instagram. Currently, everyone is being added as a contact - whether it’s a story mention, comment or story replies. Ideally, we only want to add contacts from our specific automations - like commenting a specific keyword - as we have budget concerns our list will grow exponentially. Has anyone found a way to curb the amount of contacts being added from Instagram?Thanks so much!

452

7 months ago

JobssamacharUp-and-Comer

asked in General Q&A

How do you check your billing cycle?

Hello,I have upgraded to manychat pro version and have entered my card details. I need to know how do i check my billing cycle for the month before it is autocut from my account.

Automation Preview problems

Hello i ran into a issue today where when i go to preview my automation its using all old phrases i made before no matter what i change them to it keeps saying the same things over and over again . Anybody run into this?

API - Request for fetching data using the phone number

Hello [Customer Support/Development Team],I'm reaching out because the request for fetching data using the phone number is not working as expected. https://api.manychat.com/fb/subscriber/findBySystemField?phone= {{ phone }}Thank you!Best regards,

How to set up automatic replies at night?

Hey everyone,need your help - I wanna set up auto reply “Hey, can’t talk right now, please share your phone and I contact you shortly” from 8pm till 10am. Can’t get how to create subsequence to make it work right without ignoring the client and without duplicating auto message if person decides to reply. Would be so grateful for your help.

7 months ago

M2GT

asked in General Q&A

Where is Support? Why pay for Pro account if we have no Support?

How do we contact support? No articles or videos are helping. We have followed all instructions and only find a message to submit support ticket. Great! Where and how do we submit support ticket? Why are we paying you people if we can't contact you for help?Can't subscribe to Messenger Notifications

Message replies also got my automation

I just set up my first automation for comments on a Reel. A friend of mine replied to a message I had sent her (that had nothing to do with any reel) and she got the automation. I don’t see anything set up for automation for every DM I get. What should I look for?

100

7 months ago

Softrefine SWDUp-and-Comer

asked in General Q&A

How to recognize user send the image or anything in message in Manychat

I want to implement the feature like user send the image then show some other message and user send text then show some other message

Should utm parameters be manually included or manychat pixel should do automatically?

Hi all,I’ve configured manychat pixel, and in 1 automation I have set website button.I expected utms to be added automatically but only mcp_token is added.Should manychat pixel add utms or should I add them manually?anyone in this situation? thanks

3422

7 months ago

ayaUp-and-Comer

asked in General Q&A

How to stop Manychat from automatically subscribing people to the chatbot

I ONLY use Manychat to automate comments with a certain words, for example , I say in my videos (write the word “ e-book” in the comments and I will send it to you”.Now when I subscribed to the pro version, Manychat forced me to use the chatbot, which automatically subscribes people to the chatbot and automatically replies to any message in my DMs. I don’t want this feature, so can I stop Manychat from automatically subscribing people to the chatbot? and ONLY USE THE COMMENTS AUTOMATION feature?

Smart Delay on Insta DM - Can't Add Connection

I am trying to add into a DM a pause then follow up. Am I doing it wrong? I can’t seem to connect a Smart Delay to the next steps. I also am trying to add an immediate Image {first arrow} upon comment but can’t seem to stack two steps.I have also tried it like this, so they interact but still cant…

What's your Instagram permission?

The question answer is sent, but I want to change the answer to Korean.What are you talking about without Instagram permission?

7 months ago

rauldiasUp-and-Comer

asked in General Q&A

How to update the profile picture in Whatsapp acount made by Manychat

I need help to update my Whatsapp Icon/ profile picture. In the section channels > whatsapp, there is a way to upload a photo, but it dissapears when i refresh the page or change to another section. Please help!

13066

8 months ago

revisionselectaUp-and-Comer

asked in General Q&A

Disparador automatización deshabilitado

Hola, Necesito ayuda con respecto al disparador de las automatizaciones.No sé por qué al publicar las nuevas automatizaciones se desactiva el disparador.Ya he intentado recriar várias veces y siempre lo mismo.De momento solo consigo tener 4 automatizaciones con el disparador activo. No lo entiendo.¿Podrían ayudarme? Un saludo.

520

8 months ago

userguyUp-and-Comer

asked in General Q&A

"Email node can't be previewed" error in flow

Hi any ideas why the automation flow preview comes up with this error: ”Email node can't be previewed”? Does it mean it’s ok, and the given e-mail will be send, but just not in preview?I followed the instructions on this video:Thank you!

Can I connect Manychat with a Facebook Creator Account?

Hello everyone,can I connect Manychat with a Facebook Creator Account? I only see how you can do it with a facebook page.Since I have built up my community/ Follower with a creator profile, it would be super important for me to establish the Manychat connection here.I am very grateful for any help :)GreetingsFernando

410

8 months ago

oguzhanzenginChat Surfer

asked in General Q&A

Instagram automation don't answer second question.

I set up an automation to answer the answers of the AI bot I prepared from Chatbase in Instagram chats. But it only answers my first question, not any subsequent questions. What could be the reason for this? By the way, while "Rule triggered: Contact Event" appears in the first question, this does not happen in the other questions. How can I fix this?

986

8 months ago

Korkomaz

posted in General Q&A

information user provided

need to ask about if manychat can provide user information if he chat with us during his account

8 months ago

Antonia

asked in General Q&A

Connection Issues ManyChat Instagram Reels

I have renewed the permission multiple times daily, but I can't establish a proper connection to my Instagram profile. It only recognizes 2 reels and nothing newer. The automations are not working either, not even with the 2 reels it finds. This is in the pro version. What else can I do? It is really urgent. In all our reels, we write at the end: comment with x and you will receive z.

Is it possible to invite a friend to messenger using manychat?

Hi!Is there a function in manychat so that users who subscribe to the messenger chat can invite their friends to join the chat? Have a good night everyone!

260

8 months ago

Page 80 / 113

Community Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Welcome to the Manychat Community!

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.