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General Q&A

Any questions you have about using Manychat.

  • 3,847 Topics
  • 8,076 Replies
3848 Topics
Nawras
Nawras
asked in General Q&A
Please help! :P

So i created my first automationuser comment --- send message with a quick reply --- when the click to the quick reply it will lead to another instagram message with the website. when i preview on instagram and put the code it works perfectlybut when it’s live only the first message is showing to the client after he comments without the quick reply for the engagement to continue. Thanks

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Nawras
AJ143
AJ143
asked in General Q&A
DMs not being sent

Greetings!  Within the last 24 hours, DMs aren’t being sent by ManyChat and it has been working just fine.  Any bug I should know about? 

281
Fabio Gaulke
ripo
ripo
asked in General Q&A
tracking source of the traffic

How to track the source of conversation on manychat  im a real estate listing company using manychat to convert use to our whatsapp to continue the sales process we are promote our units on different listing platforms as well my question how to track from which platforms this user came from to manychat as referral website ??thanks in advance 

250
ripo
O
oguzhanzenginChat Surfer
asked in General Q&A
If the customer sends a message after 1 day or 24 hours, instead of continuing from where the automation left off, it returns to the beginning and causes repetition AI answers.

If the customer sends a message after 1 day or 24 hours, instead of continuing from where the automation left off, it returns to the beginning and causes repetition AI answers. this needs to be resolved because I'm losing customers.

200
O
O
oguzhanzenginChat Surfer
asked in General Q&A
not responding to messages dropped in the message request list or unassigned messages

Since the system does not see these message types, the automation does not work and the messages remain unanswered, there must be a solution to this

540
O
Heather Austrie
Heather AustrieChat Surfer
posted in General Q&A
Instagram automation isn't working

I made a new automation but it is not working. My followers are typing info but getting nothing. I literally recreated a new automation 10 times to make sure I’m doing everything right, but it’s not working. 

18111
Paschalgregg
Marketing Hub AI
Marketing Hub AIUp-and-Comer
asked in General Q&A
Instagram Automations Not Working

Hey Guys Hoping Someone Can Help With This, Gus?So I Was In The Middle Of A Project.And then my automations suddenly stopped working completely.I’ve sent loads of triggers nothing happens. I did comment and it worked then I pressed the button on the comment-triggered message and this came up: I have had a couple messages related to suspected bot activity on my account or something along those lines but Manychat and meta work together so? Has anyone seen this before and know if there's a fix? Thank you!

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Gustavo Boregio
Wholesome Yum Devyn
Wholesome Yum DevynUp-and-Comer
asked in General Q&A
Auto reply to comments on Facebook Not Working

I had this issue today. I have the same automation from previous posts but today the auto reply isn’t working. The automation is sending the DM and liking the post but not commenting. Anyone else with this issue?

871
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Meta Business Suite vs ManyChat Facebook Comment Replies

I believe if you want to have automatic comment replies in Facebook, you need to switch ownership of conversations between apps. Right now we’re using meta business manager - would this cause any problems? Do you have any experience on what it looks like when Manychat has primary ownership of conversations - does it affect all conversations, even if the trigger words are not used?

821
Aafia Umair
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Trying to connect whatsapp to a Custom GPT through Pabbly connect

HiI’m trying to connect whatsapp to a Custom GPT through Pabbly connectI’m a newbie…  Here’s how the flow works: 1. Receiving the Message on WhatsApp: The user sends a message on WhatsApp, which is handled by ManyChat. 2. ManyChat Webhook to Pabbly Connect: ManyChat sends the details of the WhatsApp message to Pabbly Connect via a webhook. 3. Pabbly Connect Sends the Message to XYZ CUSTOM GPT: Pabbly Connect takes the received message and sends it to the ChatGPT API endpoint XYZ CUSTOM GPT. 4. XYZ CUSTOM GPT Processes the Message:  generates a response based on the received message. 5. Sending the Response to ManyChat: The response generated by XYZ CUSTOM GPT is sent back to ManyChat via Pabbly Connect. 6. ManyChat Sends the Response to the User on WhatsApp: ManyChat takes the response and sends it to the user on WhatsApp.   can u pls help?can u pls explain in details? I'm a newbie...a Loom would be very appreciated! 

635
Gustavo Boregio
sneacaremiami
sneacaremiamiUp-and-Comer
asked in General Q&A
Can you send an automatic text to new followers?

Hi, does somebody now if a profile starts to follow me, can I send them an automatic text?

5866
Gustavo Boregio
Horatio H
Horatio H
asked in General Q&A
Adding pdf to response

Hi there,I want to add a pdf or google doc to my bot

28112
DariaFabro
Bharath Ramesh
Bharath Ramesh
asked in General Q&A
How to send an automated message to a particular tag

Hello everyone, I was wondering if there is an option on Manychat to send a targeted message to a particular tag that is saved before? Please let me know. Thanks in advance :)

5899
Rodrigo SM
DenisCGN
DenisCGNUp-and-Comer
asked in General Q&A
How can I answer in comments not in DM

Hello friends,I can't find the setting.When a visitor comments “🔥” to my REEL, I don't want to answer him in the DM. I like to answer to his comment directly in the comments. Like Visitor: 🔥I: Thanks, what's so nice about the Reel? How does that work?Thanks so much, Denis

652
DenisCGN
Paulagomez15
Paulagomez15
asked in General Q&A
instagram summit entering link

Hi, I bought a ticket for Manychat IG Summit. I received the confirmation but not the entering link. I checked everywhere, spam folder too. Please someone help me. 

271
Gustavo Boregio
Purposely.daphne
Purposely.daphne
asked in General Q&A
collaborative posts?

The triggers aren’t working on my reel because it says “for collaborative posts the automation does not work with comments on the collaborator account” but it isn’t a collaborative posts. It’s only my post. Does anyone know how to fix this?

131810
ketrin
sigar
sigar
asked in General Q&A
can a i import facebook contact list with user conversation id

can a i import facebook contact list with user conversation id

201
Gustavo Boregio
Michelle Rundio
Michelle Rundio
asked in General Q&A
Whats App - Sharing my Whatsapp in a message

I have been sharing a link to my private what's app channel for months within a link or button in many chat.  Recently, however, when someone clicks my WhatsApp link, the user is not taken to the what's app channel. They are prompted to download what'sapp (even if it's already on their phone.).  It never pulls the user to the channel.Is anyone else experiencing this?The only workaround I can find is telling the user to “open the WhatsApp link in external browser.”  Most users wont go through the trouble. Any other ideas?

20
Michelle Rundio
Zollak
Zollak
asked in General Q&A
Webhook start an automation on your own

Is it possible to configure an automation to start with a webhook? For example, I currently use an ecommerce site where it allows you to add webhooks. Is it possible to add a trigger that starts an automation in WhatsApp that comes from a webhook?

88013
Rodrigo SM
daphne109
daphne109
asked in General Q&A
Automated flow when setting my account private

Hi guys,I have set up a few automation flows with my Instagram account (Business account). However, we want to set our Instagram to be private before we launch (but ultimately will turn it back on Business after we launch). If I do so, will I lose all the automation flows that I have set up previously on Manychat. Thanks! 

321
Fabio Gaulke
Berzerk
Berzerk
asked in General Q&A
Questions about upgrading plans and features.

Hi friends, how are you?I recently started using manychat and I'm really enjoying it.However, I realized that I am spending much more than expected.I saw here that there are other plan options but I can't contact anyone to help me.Do you know the best way to get support? I'm using it in Brazil and apparently there aren't many users here yet.   

291
Gustavo Boregio
scottgregg
scottgregg
asked in General Q&A
Can't get automation to go live

I am just starting with the free version. Trying to set up a comment trigger to send a link to a website to buy.  It took a while to figure it all out because the tutorial is not working. (not confidence building) I get all set up and the preview seems to work correctly. I hit the go live button and it says I have to sign up for the Pro trial!  WTH?  I any not using any features marked as PRO and can’t find any chat help or 800#  I am quickly loosing faith that this system will work for me if I can’t even get a basic thing done.  It is NOT very intuitive. I know I must be doing something wring, but how the heck do you get any actual help around here? BTW NONE of the previous posts here have helped me figure out the issue! I need some specifics or a number to tech support or something.

881
Aafia Umair
Sareen88
Sareen88Up-and-Comer
asked in General Q&A
Freeze account

Hello team. Does anyone know if you can freeze your Manychat account? Thanks, Sarah

242
Sareen88
hope2inspire_fw
hope2inspire_fw
asked in General Q&A
How do you delete contacts?

I searched through all the items pertaining to deleting contacts and I don’t see where it says how to do it.  Please advise the options.  Thanks so much.

9834
ashleycallisto
Dóra Halász
Dóra HalászChat Surfer
asked in General Q&A
My automation doesn't work for everyone

My automation isn't working. I built it, two people tested it, including myself from two different Instagram accounts, and everything was fine. However, it doesn't start for a friend of mine. He has tested my automations before, so we don't understand what the problem is. It doesn't work for him with two different keywords either. Where should I look for the issue?

957
Marcin Baćko
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