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General Q&A

General Q&A

Any questions you have about using Manychat.

2,637 Topics
5,222 Replies

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2637 Topics

xxjopsUp-and-Comer

Can't generate hash for Subresource Integrity

I just want to ask for a help, as I am developing a WordPress site and I have an issue with Mozilla Observatory grade because of SRI issue. I need to hash the snippet from manychat to apply an SRI fix.

How to manage multiple Clients

I’m trying to offer my clients in our Social Media Marketing a new service, where a generated lead (via Facebook etc.) gets a “welcome massage” after they signed up. My Question is, if it is possible for an Agency to manage all their clients within one Manychat account.The most important detail is, that every client we manage has their own Business Number, so they can chat with their leads after the “welcome message”. If there is a way to do that please let me know.Thank you very much.

automação com turbinar do instagram

Olá, assinei o plano do manychat para as pessoas que comentarem na minha publicação através de um anúncio do turbinar no Instagram, receberem uma mensagem automaticamente. Mas as pessoas estão comentando através do anúncio pago e a automação não está funcionando.O que faço?

Automations not working

Hello!! I am new to many chat. My automations have no been working. They have worked before but not recently… I have been having to send DMs manually once the trigger word is commented on my reel. This is time consuming and defeats the purpose of paying monthly… Any reason this may be? Pleasseeee assist!

Android not showing full message

My automatic messages get shown to Android users in a shortened version and there is no option to read more. How do I fix this!

640

8 months ago

MarceloJBrescianiUp-and-Comer

asked in General Q&A

Whatsapp message line break

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?

What causes a contact to be "subscribed"'? Why do contacts matter?

mtarekUp-and-Comer

Hello,I have part of my flow for collecting and verifying contact details that I want to reuse in many flows, I don't want to just copy and past that in all the flows since they are a lot and going back to update all the flows when I want to modify that part is not ideal, I'm looking for something like functions in programming where I can include it in all my flows and if I need to modify it, i do so in one place, any suggestions? Thanks!

Erreur lors de l’envoi de la requête.

310

8 months ago

carolUp-and-Comer

asked in General Q&A

ManyChat does not respond to the user

I have a flow in ManyChat that stops midway. I make a connection with GPT via the Assistant API, send the user's question, and it returns the answer correctly. However, ManyChat does not send the answer back to the user, even though the answer has already been received by the API.In the image below, in red, is the GPT's response. In blue is the count for error location. It reaches up to number 3, as shown in the image that performs the action from this user field. Can someone help me, please??

Contact People through Automation for the first time

Hi! Im trying to set up an Automation, but unfortunately it doesn't work, my messages never go through, except my contact is created by clicking on WhatsappURL. Can you tell me why? I'd like to contact People I Import from my CRM System automatically by tagging them. heres what i wanna get working: beforehand i built an automation that sorts new contacts imported, and tags them, that would be the first tag that starts a chat. i tried just messaging all new contacts but these messages werent delivered aswell.

Help!!! DMs are not sending

Hey all..., look, I'm having some serious issues getting my automations to work. I was wondering if anyone would be able to give me a bit more insight as to why. I have already checked out the relevant articles and explanatory videos, and nothing is working.

how it works with ad posts

I am interested in using a feature that allows automatic DMs to be sent when comments are made on specific content. However, I would like to know if this feature also works with Instagram's sponsored posts. If I run an ad on a specific post and someone clicks on the ad and leaves a comment, will a DM still be sent?

Cannot Connect my one Facebook Profile

Hey Ya’ll, So Ive run into an issue with connecting all of my accounts (FB & IG). I have a few accounts - two of them being the following: Kristen AdolfiKrissy Krash I seem to be logged into Many Chat with my Kristen Adolfi page (as I logged in using Facebook) but then to set up automations, its connected to my Krissy Krash account - which is totally fine, but I need to be able to add automations on both of them but when I try to add another profile on Many Chat, it doesnt pick up my Kristen Adolfi page? Anyone have some advice or fixes here? I Have checked permissions and given Many Chat everything. Please help! xx

unable to activate my acvount

Hiis there a problem at the moment I have been trying for days to get started setting up automation on my Instagram account. It appears to have connected with Facebook but kept asking me over and over to connect so I cannot proceed any further. Anyone else having these issues?

8 months ago

Claudio A Murbach

posted in General Q&A

Hey guys

My name is Claudio, I'm from São Paulo, BrazilI'm new to this world, I'm looking forward to making my first sales service robot.Thank you all in advance and I will definitely need your support.Big hug

8 months ago

Smoligame

asked in General Q&A

"Hi, how can I set up redirecting a customer from an automatic chatbot to a chat with a real agent after a few messages?"

8 months ago

Valerie123Up-and-Comer

posted in General Q&A

I'm going through an infinite loop!

Hi everyone,I’m trying to get my account started. I’ve signed up and at the beginning of the process, I’ve sync’d my IG account with my FB profile. Once I get the confirmation, I go back to the main page with barely has anything on it. I don’t see a full dashboard, but when I refresh the page, a dashboard pops of for a split second and then back to a somewhat blank page that has be go through the same loop with adding a channel.I must have gone through this loop a million times, each time it tells me that the connection was a success, only to not have anything to show for it.This process should be simple, so either there is a glaring mistake I am making, or there is a glitch. I believe it’s a glitch because why would I get a glimpse of the dashboard when refreshing the page and then it disappears.I’ve tried submitting a ticket but when I click on that, it says I have to upgrade to PRO. I tried doing that, but again, it sends me to the first page to set up a connection. So, I am unable

2052

8 months ago

RubitronUp-and-Comer

asked in General Q&A

IG reel automation not triggering

Anyone know what is going on? This was working perfectly fine and then suddenly stopped last week. No matter what I do I cannot get my automation to trigger on my IG reels. I refreshed permissions started the automation from scratch and still nothing.

Alguien sabe por que no se activan mis mensajes correctamente con las pausas inteligentes

482

8 months ago

Otávio CorrêaUp-and-Comer

asked in General Q&A

WhatsApp - Resolve Blocking and Generate New Number on ManyChat

When registering a WhatsApp account and linking it with Meta, I ended up doing it the wrong way. I tried several times to link the number to a new Facebook page, at the same time, I had created a page there on Facebook and had not connected it to a Business Portfolio. Then I tried to create a link between that same number and another different page that I created correctly (linking with the Business Portfolio). Then my WhatsApp Business account was blocked, probably due to trying to connect the number to a page that was challenged by ownership and also for trying to connect the same WhatsApp number to two different pages. I'm having trouble understanding the correct path. I have already requested a review for unlocking at Meta. I would also like to try creating another WhatsApp number through ManyChat. However, when I try to create a new WhatsApp channel on MC, only the option to connect the same number (the old one, which caused the problem) appears. The option to create a new number

1260

8 months ago

Armando

posted in General Q&A

Cadastro de novo celular

Good afternoon friends!Friends, I've had the pro account for a few months now.As I'm new to manychat, I made some mistakes because I didn't know how to manipulate the platform, and WhatsApp blocked my cell phone number.It wasn't clear whether I could use my WhatsApp on my cell phone too and I made this mistake by staying on WhatsApp Business and also on ManyChat.Now I got a new cell phone number and I need to register it again, but the option to register a new number does not appear.How should I proceed???

Ref URL for instagram

everyone,It's been about five months since we've been unable to utilize Ref URLs in ManyChat. The URL successfully directs customers to our DMs, but unfortunately, our flow isn't sending any messages. I've been curious if any of you are experiencing the same issue?

Facebook Comments - User comments on your post | Limited "Negative Keywords"

Greetings! I have been using Manychat since 2021, but I have hit a wall concerning this Growth Tool. In the past, I could add a large list of “negative keywords” that the bot would exclude from its trigger. But now it seems that I can only add 10 of them. Is there something I am missing or a solution for this?

VarlikUp-and-Comer

Hi! I paid a rate Pro for 500 people. How can I increase the yhe rate to 1000?

412

8 months ago

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