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General Q&A

Any questions you have about using Manychat.

  • 4,011 Topics
  • 8,527 Replies
4012 Topics
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Whatsapp - Messages are not sent with link trigger

Hello everyone,I want to integrate Whatsapp communication into ManyChat. I have already validated message templates to send messages first. However, when I use a link trigger, the message is not sent when the person clicks on the link. He has to send a message first to launch the automation. This is very strange, because if I send the same flow using the Automation function in Live Chat, the message is sent without any problem.Here's what I've already checked:Template message validate Business verification : verified Account status : approved  Credit Line : shared Wallet balance : ok Do you know why it doesn't work?

621
Gustavo Boregio
blessingkp13
blessingkp13
asked in General Q&A
help needed with configuring conditions to buttons

HI, I am trying to do the following:Add a "User Input" step: Input Type: Quick Reply Options: "Let's do this! 👍", "Maybe later 🕑" Add a "Condition" step: Condition: User_Input is "Maybe later 🕑" If True: Action: Go to Flow > Main Menu Flow If False: Continue to next step How do i set it up so when the condition matches to the button title? Do i make the input a variable?

170
blessingkp13
Jac_Snk
Jac_SnkUp-and-Comer
asked in General Q&A
FB messenger automation is not updating

Hi,Good day to all, I would like the help of the community and experts, I’m new to the structure of manychat,I have created my 1st automation and it’s working, but I did a major update with the flow and published it. The FB messenger isn’t using the update flow. I tried disconnecting the page and reconnecting from manychat and still, it is using the old flow. How can I resolve this issue? I’m interested in pursuing the plan because of the reviews but having this bottleneck is leading me to think otherwise. I hope someone can help me resolve the issue or point out what I’m doing wrong. Thank you.Best regardsJC

985
Jac_Snk
Catshrank
Catshrank
posted in General Q&A
im having no luck connecting my Instagram to my fb business

I’m at a loss for what to even do but if anyone has any way to fix this I would so appreciate it . Meta is no help at all and juts going in circles. I had a fb account connected to many chat and it was going great. My fb account got hacked and got disabled. So I created a new fb account and a new business page on Facebook. My old many achy account o can’t get into since it’s connected to my old Fb and many chat has been no help with getting me to access that. I created a new many chat as well it will not let me connect my Instagram to my new fb business page. I have tried everything possible and this is the error I get eveytime! If anyone has any insight of thye have struggled with this I would love any help! 

3903
Ariana Jay
Adriana Castro
Adriana Castro
asked in General Q&A
Welcome message - New subscriber

Hi! How can I send an automatic welcome message every time someone starts following me on Instagram? 

1073
Ayl
Nico999
Nico999Chat Surfer
asked in General Q&A
Comment on facebook post

Hello, i have a question about “comment on post”  pls.I make a publication on facebook, it's a quizz with 9 questions.When people write in comment a number between 1 to 9, it's open the messenger with the question.Triggers are ok, and it work.But it work only when people make 1 uniq comment.If someone want to play again, then write a new number in a new comment, it doesn't work.Do u know the reason pls ?Thanks for reply

434
Nico999
Heike
HeikeUp-and-Comer
posted in General Q&A
Google drive sheet, rows not found

Hi,Integrated google drive, connected, action, insert row all done,and I also can select the sheet as well as the name from the worksheet, but then I get the error message Worksheet not found.Can anybody help me?Thanks,Heike  

492
Marcin Baćko
asmajancyclist
asmajancyclistUp-and-Comer
asked in General Q&A
Font in Many Chat

Is there any way to change the font in Many Chat?

1352
asmajancyclist
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
How to Withdraw Funds from Manychat Wallet

I recently funded a trial account with $70 without realizing that it was the wrong Profile - since most bear the same name for the same brand. I’ve cancelled the trial. How do I transfer the funds in the Manychat trial profile to my second Manychat profile which is a pro profile? The subscription to this pro profile will be renewing on the 17th of this month. 

613
iamgrace
gildsonsoares
gildsonsoares
posted in General Q&A
My WhatsApp won't approve

My number that I generated on Manychat is not being approved on Facebook Business. I think it's related to the country of address of my business, which I fill in with the country from which the number was generated US +1 (United States). However, I'm from Brazil. Can you help me, please? 😥

372
fumpa
mnarcelovaar
mnarcelovaar
asked in General Q&A
manychat dont let me connect my whatsapp

HHHHHHEEEEEELLLLLLLLPPPPPPPPP hi im having this error that after i pick the business suite that i want to use whatsapp with doesnt let me go next so i can pick the numberall the other things someone know why this happen i also tried to reach out to custumer service but they just don reply 

341
fumpa
Keeks
Keeks
posted in General Q&A
error message

Hi all, I'm trying to connect my Instagram to my many chat account and I keep getting error messages so it won't let me. Any ideas. 

442
Jéssica De sousa
Oggeek
Oggeek
posted in General Q&A
I can’t connect to Instagram

Here’s the situation.  I have an Instagram account, og__geek.  This is my main account, I created it years ago.  I created a new account, freedomfinancehq.  I can’t connect Manychat to freedomfinancehq, only og__geek.  Help!

373
Fabio Gaulke
drimaan
drimaan
asked in General Q&A
GoHighLevel SMS to ManyChat

We want to connect our SMS in GoHighLevel and trigger out ManyChat automations if word triggers are also sent in GoHighLevel. 

221
Fabio Gaulke
sdenoon
sdenoon
asked in General Q&A
Adding/Updating Subscriber Via API - Duplicate email

I am helping a client pass data into ManyChat via their API integration. All API Calls were integrated using the documentation at this linkThis it the current flow we have set up: Creating a Contact with their platform's built-in fields (createSubscriber API call) Adding a "Tag" to that contact using the Contact ID generated in Step 1 (addTagByName API call) Updating custom fields using the Contact ID generated in Step 1 (setCustomFieldByName API Call) The above process works as anticipated with new email records. But where we run into a bit of an issue is with duplicate emails that already exist in the ManyChat account. In Step 1, if we try to create a contact using an email that is already in the account, it spits back an HTTP 400 error saying that the Email Already Exists. This prevents us from being able run steps 2 and 3 on that email record.  If we were either able to get an API response in step 1 for duplicate emails that indicates the Contact ID for that pre-existing email

421
Fabio Gaulke
RodFpr
RodFprUp-and-Comer
asked in General Q&A
SUBSCRIBER CREATION WITH SUTOM FIELDS VIA API

Can I make a request through the manychat API for the creation of a subscriber and be able to add custom fields in the same request? 

161
Fabio Gaulke
Max112233
Max112233Up-and-Comer
posted in General Q&A
URGENT - Problem with Instagram channel connection

Hello. I am encountering a strange bug with instagram. I have been running an IG account for almost a month and have over 9000 contacts, where manychat has worked perfectly for.The other day I changed one setting on the linked facebook account, changing the Instagram receiver from the default (nothing selected) → manychat. Since then, nothing is working. When people type a keyword, they do not get the connected automation. Conversations arent masked as open. All the functionality of manychat has stopped. My instagram has 0 issues, and i can still message people fine on there, they do not show up on manychat. People messaging my profile do not show-up as a new contact on manychat. I have colleuges that run instagram pages, where the IG-manychat connection is still working fine. And even if i try a new account it works fine, there is just something broken here. Has anyone else encountered this before? or know of a fix? I need help ASAP  

1726
Max112233
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
What Happens When I Delete Manychat Account

I have 3 different Manychat profiles with each profile connected to separate Facebook Profiles. Let’s call them  Manychat Profile A, B and C. Profile A and Profile B are pro profiles. Profile C is a trial profile. Let me explain the Manychat profiles - Profile A opened using a Facebook Profile for someone whom I’ll “Ola”. Profile A is a Pro Manychat profile.Profile B opened using my own Facebook Profile - YGF. Profile B is a Pro Manychat profile.Profile C opened using my second Facebook Profile (which silly-nilly me named “YGF”). Profile C is a trial profile.I have full admin rights on all Facebook profiles. The issue I have is this -In Profile B, I have two accounts. One for YGF and the second one is Profile A for Ola! So in this Manychat profile, I have 2 pro accounts!I want to remove the second account which is the Ola’s Manychat Profile (that is, Profile A) from Profile B.  What I’ve tried:I’ve tried removing the Facebook page and Instagram account connected to the second account o

1180
iamgrace
gasty
gasty
asked in General Q&A
Automated Instagram Message with Website Add Conversion, not Messaging

Hi people! I recently clicked  on an Instagram ad with the call to action ORDER NOW, this link redirected me to their website, I didn’t purchase anything and came back yo my feed with a message notification. I went to my inbox and there it was, an automated message coming  from this same company asking me a question and with a small light grey text of Instagram app saying “This welcome message was automatically delivered when you tapped on an ad, they won’t see this chat until you’ve sent a message”What is this wizard magic and how can I achieve it? So far I can only set up this here when using the Meta Conversion as MESSAGING APP. But I dont want that, I want people to go to my website after clikcinc the add.Any ideass?? Thank you people!

481
iamgrace
tonyandex
tonyandex
asked in General Q&A
Can't Connect to IG

I do not have” Connected tools,” option. I have messages and story replies-->Message controls, Story replies, message requests,

80
tonyandex
barad
baradUp-and-Comer
asked in General Q&A
Affiliate Commission Eligibility When Purchasing ManyChat Accounts for Clients?

Hi everyone,I run an agency, and i want to purchase ManyChat accounts for my clients under my business, but I’m wondering if I would still be eligible for affiliate commissions for these accounts. Since I would be the one making the purchases by adding accounts to my profile. would I still qualify for the affiliate program, or do commissions only apply when clients purchase each with a different email and profile through my affiliate link?Has anyone else had experience with this, or is there a clear guideline from ManyChat on how this works? I’d appreciate any insights or advice. Thanks!

550
barad
Boost Performers
Boost Performers
asked in General Q&A
How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

191
Gustavo Boregio
Salty
Salty
asked in General Q&A
Free Trial Error

Hello, I am new here and I would like to give it a go to this app. I have been trying to sign up for the free pro trial to make a desition but it is not working. Everytime I put the details of my card I received the test on my bank account (0 charge) and then on Manychat a message of an error apear. Any ideas how to solve this? Thank you 

381
Fabio Gaulke
Rodolfo
RodolfoUp-and-Comer
posted in General Q&A
Need Help with Profile Message and Welcome Message Automation on WhatsApp

Hello ManyChat Support Community,I've created an automation flow and need to make two final adjustments. The first one is to change that default profile message, "Hello, I'm using WhatsApp," but I can't find where to edit it. I've already found where to edit the profile picture, WhatsApp Business message, email, and other profile settings, but this particular message is elusive.Another thing is, I'd like to see if there's a way to set up an automatic welcome message if a user just opens the chat on WhatsApp without doing anything. As soon as they open the chat, I'd like to send a welcome message without a link or keyword trigger.Thank you for your help!

1214
Rodolfo
galtsev
galtsevUp-and-Comer
asked in General Q&A
User comments on your Post

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?

493
galtsev
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