General Q&A

Hello, I have two quick questions:How can I enable the ManyChat eCommerce catalog feature for my client? What is the image dimension for the Buy Button block?Please check the following screenshot for better understanding. You can see that the image on buy button is not displaying in full 

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

Hey there,i just completed a message template with the “flow” feature at business.facebook.com and its already active. But it does not show up in Manychat (right account) → Settings → Whatsapp → Message Templates. So basically the synronisation is not working. Am i missing something?Thanks in advance!

Hello,I own a tattoo and piercing studio, and I’m new to ManyChat, still trying to figure out how everything works.Right now, we’d like to integrate our most commonly used communication platforms with ManyChat and later add automations and AI features. Our main platforms are Instagram and WhatsApp. Instagram is working perfectly—we have access to all messages, etc.—but WhatsApp has been a bit tricky.WhatsApp is our primary platform for client follow-ups and aftercare, but from what I understand, if we connect our current number, we will lose all our messages and face multiple limitations.Creating a new number isn’t ideal for us either, as our business cards, merchandise, and other materials all point to our current WhatsApp number, which is also our main phone number.Is there any way to set up a new number and have all messages sent to our

Never mind, figured it out haha

Hi,I had some difficulties setting up my WhatsApp account on ManyChat, and during the process, I ended up purchasing three phone numbers. However, I only need one of these numbers now. Could you please advise how I can cancel the other two phone numbers to avoid being charged the monthly fees?Thanks for your assistance!

Hi, I've been using these two interchangeably - not on purpose. I use them both for the same purpose and I get confused which one I'm "supposed to choose"? What exactly is the difference between these two?    

Hello! So, I am thinking of setting up an IG Insider DM List automation but I am not so sure how to set this up properly. Can anyone show me a tutorial or a step-by-step guide on how to do this in ManyChat?I have attached a screenshot of a sample below for your reference. 

Hello. I have multiple clients and in the workflows I have asked the end user to tap a button to ‘get updates” and this adds them to the daily messenger list. For some reason for a while people are getting stuck and when they hit the get updates the flow does not proceed. Any advice? Thanks On a side note, I can’t update any of my workflows anymore. When I edit them and hit update nothing happens. 

Hi! In my automation, I will have a qualifying questions. I have issues with collecting/saving their age because I want their answers to be text based and not jut numbers or buttons. I want their answers to be detected as age even when their answers has any words. For example, they answer “21yo” or “21 years old”,  I want this to be detected as age. How can I do this? 

I just signed into my Manychat account to edit a few flows, and noticed that a few of them had a ‘lock symbol on and this message ‘This item is a part of a locked Template which means it is locked from viewing and editing by the Template owner’. They’re all ‘auto DM links from comments’ automations.Any suggestions on how to edit these or do I need to recreate them all from scratch?

Hello Guys, I set up a new automation with the keyword START when someone is commenting my post or writing me in DM. It is working but if it’s someone who has already done it in the past, this is not working and they had a message like this. Thanks a ot for your help !  

For several days now, sequences have been loading poorly and it is impossible to subscribe people to them, an error occurs 

Já possuo um número de whatsapp ativo como whatsapp bussiness. Para mim, não faria sentido nem pegar um novo número pela manychat nem excluir minha conta para poder conectar meu número à plataforma - como dizem as brevíssimas instruções do Manychat. Como proceder???

Greetings! im here to take an answer please help pricing charged up this month. Our company planned 25$ budget a month but this monts manyvhat charged up 45$ hw im gonna manage it up. 

I’m having difficulty in clearing all of the manychat pieces from facebook. I have removed the facebook account from the messenger section in manychat. I have removed manychat from business integrations and from advanced messenger settings on both of my business pages. I have deleted all sequences. Yet, I’m still getting the manychet welcome message when new people engage with my page on messenger. Any ideas??

I am trying to setup a automation and failing I need it very simple they comment on a Instagram post a keyword it msgs them the link and it opens where they can download the pdf it won't open the link and has a yellow circle next to it I don't understand what is wrong

Hi community, has anyone found a simple way of keeping track of how many ManyChat new leads they aquire on a daily/weekly/monthly basis? I’m looking for a simple report or way to count how many new ManyChat leads we recieved during any given period. Bonus points if the report diferentiates the count of Facebook leads VS Instagram leads. Thank you for any help.  Martin

How can i check the day of the week by the date ? also can i set date field and increase it by 7 days?

Hey everyone. So currently I have a system that creates dynamic messages depending on what the user DM’s. I made a Make automation that uses the send messages node for manychat to send the messages. The problem is when I try the node for Instagram messages the messages never send even though the node says success.

Hello,  I have set up an automation for IG where they sign up for a free challenge where they are to receive a message every day.    I noticed that the initial message was sent out and that these people have “Passed” but the message does not get delivered.    I have attached a photo so that you can see.    

Hi, first time builder here.We’re using Manychat for an HR funnel and I do not want my list selection to re-engage in automation once its triggered. Otherwise, we’ll have your CRM just blow up with notifications.Example:Asking a Y/N question or single choice from many. Responder clicks on Y or any option. Sequence activated.Now if responder re-engages with lets say N, automation starts again.How can I prevent this from happening? Once action is triggered, it should require further confirmation before continuing or re-engaging.

I have an automation that checks if a user is following me or not and then sends a different message based on that condition. The problem is it sends everyone the message that’s supposed to be sent to non followers ( I know because I checked with my alt account and followed before triggering the automation)Anyone had the same issue? My CTR rate is too low because even my followers get the message “Hey follow me before getting X”

Hello guys ! I want to set up ways to retrieve data on the performance of my flows. I'm going to make several posts so that the information is easier to find for other users. For your information, I have the ManyApp full pack. Here's what I want to do:Count the number of messages sent by a user on a specific flow (Whatsapp)Here's what I have as a lead:Users arrive on the flow I want to track and I assign them a tag corresponding to the specific flow. I set up a tracking automation : based on keyword with the trigger “Users send a message”. The problem is that I don't have an option to select something like “all messages sent”. My idea is to put a : if message contains a, e, i, j etc.. for the 10 most common letter. Obviously it's not really a perfect approach. Do you have better idea ? Then a condition of tag for the specific flow And finally I have an action

Minha automação para de funcionar o tempo TODO, alguém me ajuda!