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General Q&A

Any questions you have about using Manychat.

  • 4,241 Topics
  • 9,207 Replies
4241 Topics
Even
EvenUp-and-Comer
asked in General Q&A
Manychat update user data

Hello everyone, I have a question: when a user visits the site, he enters some data, creates fbc and fbp, and when he clicks on the start button, he is transferred to a telegram bot, and when he presses the start command in this bot, this data that he entered from the site is transferred to manychatso this is how it works:the user visits the site for advertising, enters the data, goes to the telegram bot (works through manychat), where contacts are created for him, and it is necessary to fill in the data that he entered from the siteIs it possible to do this and how?

613
Gustavo Boregio
Vivian Kuo
Vivian KuoUp-and-Comer
asked in General Q&A
Why can’t I send photos and text at the same time?

Why can’t I send photos and text at the same time? 

442
Vivian Kuo
georgesetter
georgesetterUp-and-Comer
asked in General Q&A
Automated message after a comment DM reply if the lead didn't reply to it after a certain time

Hey! I’m wondering if there’s any way I can automate something that takes a lot of time.  IG plaftormI’m sending a free resource to my audience,  after they comment with a certain keyword they get the resource sent automatically via DM’s. What I’m looking to do is, if they don’t reply within a certain timeline, I want a message to be sent to them automatically so I won’t have to manually do that for +200 people/day. 

978
georgesetter
Adel
Adel
asked in General Q&A
Facebook Autocomment : limitation , and best customizations ?

I'm new to ManyChat and have some questions about the auto-comment feature. Specifically: Are there any limitations on the number of auto-comments I can use per day or per account, either imposed by ManyChat or Facebook? I'm only interested in posting comments, not collecting contacts. How can I set a delay (e.g., a few seconds) between each comment to avoid getting flagged or banned by Facebook? Can I use ManyChat's auto-comment feature on posts within Facebook groups that I'm a member of?

481
Gustavo Boregio
ItsTheRealDT
ItsTheRealDTUp-and-Comer
asked in General Q&A
"Get Updates" button not working (recurring broadcast)

I’ve had the recurring broadcast opt-in set up since it was released and it did work fine. Now in the past several weeks it doesn’t work. When someone clicks “get updates” nothing happens. I’ve contacted support but they haven’t fixed it. Something about being overloaded. Please can someone help? This is crucial for my business. Thanks!

491
NguyenVinbar
Mohammad Nader Alqhf
Mohammad Nader AlqhfUp-and-Comer
asked in General Q&A
growth tools

Hi everyone , How are you ?  Good day to you  Actually , I am new to ManyChat and  I want to automate the process of responding to comments, so that if anyone comments on the post on my company page, they will automatically respond to the comment with another comment.How can this be done? Regards  

615
Mohammad Nader Alqhf
ameliebusinessemoi
ameliebusinessemoiUp-and-Comer
posted in General Q&A
Bug story's answer

Hello  Since one month I have no story’s automatisation work. How can I do to fix this problem ? Thanks !  

202
ameliebusinessemoi
marcotav
marcotavUp-and-Comer
asked in General Q&A
Problem Pause Action

hi, I would like my automation to stop at the 2nd step waiting for my signal.I'll explain how it's set up.WhatsappAt the second step the customer must wait for my response where I confirm the booking or not. I would like two buttons visible just for me, one with yes written and one with no written. If yes, the customer will proceed with 3 steps, while if no, they will have a different type of message.is it possible to do it? 

554
rodrigo_silvano
Journaler782
Journaler782Up-and-Comer
asked in General Q&A
Instagram Keyword: Running Same Automation Multiple Times

Hi! I want to create an evergreen automation to send people the link to my YouTube channel when I post a video, but it seems like users can only get an automation once. Workaround: Would they be able to get the same automation if I change the keyword for the evergreen automation each week? Or does it not work?

281
Fabio Gaulke
Jocelin
JocelinUp-and-Comer
asked in General Q&A
Merge Two Manychat account

A client has two manychat accounts.  each is about 3k subs.  They want to merge the accounts so they have one main account.   Is this posssible? 

683
Fabio Gaulke
Vadim Ciobanu
Vadim CiobanuChannel Explorer
posted in General Q&A
Strategy Discussion: Moving WhatsApp Subscribers to Telegram for Budget Optimization

Hi Everyone,I'm looking to optimize my messaging budget and would love to get your insights on a challenge I'm facing. I have a substantial number of subscribers on my WhatsApp bot in my Manychat account. As many of you know, sending messages outside the 24-hour window on WhatsApp incurs additional costs.On the other hand, I also have a Telegram bot connected to the same business. Telegram offers the advantage of no time restrictions for message sending and is completely free.Given this situation, I'm considering strategies to encourage my WhatsApp subscribers to migrate over to the Telegram bot. I'd love to hear your thoughts on the best approach for this transition.What strategies would you recommend to make this shift smooth and effective? Has anyone else faced a similar challenge, and how did you handle it? Any tips or ideas would be greatly appreciated!Looking forward to your suggestions and discussion.Thanks! 

353
Fabio Gaulke
Marina68
Marina68Up-and-Comer
asked in General Q&A
Automation says 'disabled'

Can someone help me, it is driving me crazy! I can set up the automations without any problem but now when I press ‘Publish’  my automation is ‘disabled’ and the automation is not working. They worked perfectly before, I changed nothing and refreshed connection several times? Is there a setting that changed? What can I do?Thanks for your help 

5097
Fabio Gaulke
Juanfer
JuanferUp-and-Comer
asked in General Q&A
Issues with capturing responses in Custom Fields

Hi!!,I am experiencing issues when trying to capture and store response data in Custom Fields within an automated flow. Below, I provide detailed context to help you better understand the situation:Context Webhook Integration: I have configured an external request (Webhook) that makes a POST call to a custom URL. This URL returns a JSON with an array of available time slots (franjas libres in Spanish) for scheduling appointments. Response JSON: The structure of the response I receive from the Webhook is as follows: {  "franjas_libres": [    "Viernes 30 de Agosto de 2024, 01:00 PM",    "Viernes 30 de Agosto de 2024, 01:30 PM",    "Viernes 30 de Agosto de 2024, 03:00 PM",    "Viernes 30 de Agosto de 2024, 03:30 PM",    "Viernes 30 de Agosto de 2024, 04:00 PM",    "Viernes 30 de Agosto de 2024, 04:30 PM",    "Viernes 30 de Agosto de 2024, 05:00 PM",    "Sabado 31 de Agosto de 2024, 12:00 PM",    "Lunes 02 de Septiembre de 2024, 08:00 AM",    "Lunes 02 de Septiembre de 2024, 08:30 AM"  ]

3624
Fabio Gaulke
DonnaM
DonnaMChannel Explorer
asked in General Q&A
Automation text boxes not linking

Hey,I have an automation to a free guide which is set up and working. I added a check in the next day to see if they have accessed that guide and offer them something else, but it isn’t showing a next step connecting line from this text box?

495
Fabio Gaulke
land
landUp-and-Comer
asked in General Q&A
IS IT POSSIBLE TO SEE ALL CHANNELS??

i mean.. i can see in a susbcriber all the whatsapp messages sent.. and the messenger messages sent… but.. how can i see all de emails sent and received?? is it possible??cause all i see is a note… “email sent” but thats it… i need to see the conversation within the email

162
land
PastorTucker
PastorTuckerUp-and-Comer
asked in General Q&A
What automations are live?

Hello, We had a consulting company create automations for our church using ManyChat about three years ago.  The company, unfortunately, raised the rates to a point, we couldn’t continue with their support.I would like to see what automations are live and then turn off everything.  I will then begin to turn things on as I learn they do and how they function.I can see where the automations were created.  I see things in messenger that I don’t want.  For example, some folks just say hello to us or join us for an online service, then they end up with every service going to their messenger inbox.  If they didn’t ask for that, that is spam.   How do I see what automations are currently live?  

342
PastorTucker
Krissfit_
Krissfit_Up-and-Comer
asked in General Q&A
Issue with "Unknown Contact" Display and Flow Stopping After Button Click

Hello,I'm experiencing an issue where several of my contacts are displayed as "Unknown Contact" in my ManyChat account, even though they are marked as "Subscribed" and new in my contact list. Additionally, my flow stops unexpectedly after users click a button, even though the flow should continue. This occurs despite the fact that my integrations and settings have been checked and appear to be correctly configured.You can see in the image that people don’t receive the last message. Also they don’t receive the next message in the sequence. Also they are not saved as new contacts. Despite these efforts, I am still seeing multiple entries as "Unknown Contact," and my flow stops at the button click, preventing further engagement. Could you please advise on any additional steps I could take to resolve this, or let me know if this might be a bug?Thank you for your assistance.Best regards,Krista 

1605
Krissfit_
marpoch
marpochUp-and-Comer
asked in General Q&A
Double message sending

Hello I have hypothetical question. If someone will comment the same word 2 times let say someone comments ,,Amen,, in my reel let's say and then he reply to my story or write another amen in my other reel will he get as many automatic messages from me as much he sends this word? If yes can i change it so the person will only get 1 this message or just limit a time space between these messages?

2313
Fabio Gaulke
d.jackson.vip
d.jackson.vip
asked in General Q&A
How Do We Contact ManyChat???

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

1921
Gustavo Boregio
d.jackson.vip
d.jackson.vip
asked in General Q&A
Is there a way to setup two-way email communication (not marketing) in ManyChat??

We’d like to start using ManyChat to handle customer support emails in addition to the Messenger and Social Media inbox. Is there currently a way to do this?

151
Gustavo Boregio
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
WhatsApp Ref URL Payload possibility

Is there any way we could store URL payload to a custom field in the Whatsapp Bot. We currently have a similar feature for messenger where you can get a payload(user inputted value) along the messenger REF URL and save it to a custom field

1736
Gustavo Boregio
Filipe
FilipeUp-and-Comer
asked in General Q&A
Probable bug in the Manychat with API GPT Assistant from external request

I'm sending a request to OpenAi in the Assistants API. And it returns the list of messages correctly.{ "object": "list", "data": [ { "id": "msg_iKGCwdwjUO5bb8c1SMpnIk33", "object": "thread.message", "created_at": 1709048220, "assistant_id": "asst_4O3IU4O3IUweCWH1fE2aX", "thread_id": "thread_d8xFPr33232hNovmHTI9hyno", "run_id": "run_l42qcQLk3h2k3jhmvIyX7cEOY", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Hello! I can help you? 😊", "annotations": [] } } ], "file_ids": [], "metadata": {} }, { "id": "msg_0VVvobTk4hj32jk4h23iFbm6Vnk", "object": "thread.message", "created_at": 170432432228, "assistant_id": null, "thread_id": "thread_d8xFPrFi4kjh324kj3h2TI9hyno", "run_id": null, "role": "user", "content": [ { "type": "text", "text": { "value": "Hi", "an

4775
daniel alisov
RochelleHubbard
RochelleHubbard
asked in General Q&A
Run trigger multiple times

Hi! I’m testing my “reply to post comment” automation and even though I sent the keyword multiple times, it only ran once. How can I get it to keep running for every time someone replies with a keyword?

1332
Journaler782
EMil
EMilUp-and-Comer
asked in General Q&A
My clients are not added to the broadcast notification list

Hello. is there anything known? Unfortunately, MC support has not responded to me for 2 days. Saving to a 24-hour window on messenger doesn't work again. Unfortunately, my clients are not added to the broadcast notification list. Does anyone else have a similar problem now?

142
EMil
nskolny
nskolny
posted in General Q&A
Can't log into Manychat

I have my instagram and Facebook accounts connected, however every time I try to log in, it goes in a loop that takes me back to having log back into either Facebook or instagram.  It says a request has been sent, but WHERE???  I haven’t received any emails and I’ve checked every folder and account I have. Anyone know what’s going on?

652
Fabio Gaulke
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