General Q&A

i tried logging out and logging in (with facebook), but manychat cant find a login associated with my facebook account 

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[  {    "body": {      "status": "success",      "data": []    },    "headers": {      "date": "Fri, 31 Jan 2025 19:52:25 GMT",      "content-type": "application/json; charset=UTF-8",      "transfer-encoding": "chunked",      "connection": "close",      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"    },    "statusCode": 200,    "statusMessage": "OK"  }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

Without warning and without explanation Manychat terminated my account. Despite many requests for clarification Manychat refused to explain what “suspicious activity that violates our Terms of Service” was detected. Their response: "we cannot disclose or pinpoint exactly which term has been violated”.So Manychat just terminates an account without be able or willing to explain based on what they act.Good product, but UNRELIABLE ORGANIZATION! 

can you help me out in thi error

Hi! I need to know how to connect Zapier with ManyChat to create a listing that displays the properties I have for sale via WhatsApp messages.I set up the Zapier connection with Google Sheets, then used the "Get Many Spreadsheet Rows" action and converted the data into JSON using a Python script with Code by Zapier.Now, my question is: how can I display this information as individual messages when the customer clicks the "Buy Property" button within the message flow in ManyChat?Thanks in advance! Looking forward to your help!

Hey! So I’ve got an automation in ManyChat that sends people a DM with a link when they comment something like “ANT” on a post. Works great on regular posts. But now I’m running that same post as an ad (shows up as “sponsored” on the user’s end), and I’m just wondering—does the comment trigger still work on paid ads too? I want to make sure people are still getting the DM with the guide link. Not sure if I’m missing a step or if it works the same or if I’m just missing something 😅

When I connected my WhatsApp Business to ManyChat, all the devices that were linked to this WhatsApp Business were disconnected, and I cannot add them back again. Why did this happen and what should I do?

Hi. is there an update on whether you can use Manychat embedded on a website, so the chat says on the website and oesn’t divert away to another app like Messenger/WhatsApp etx?I’ve seen a few posts about website widgets moving to triggers but this isn’t visible for me.Thanks

Hello. I’m confused here.I have the Javascript snippet on my site but… where is it?  and what can I do with it?I’ve read the available blog info and it gives some steps like looking for “growth tools” but I do not see it on my account.

I tried this on my own set up and just tried it on @shannonmckinstrie ‘s IG to get something and it didnt work on her’s either.

I bought my ticket to the summit and I got a code for 30 days of pro for free. And my page refreshed and I lost it. Can you please provide me with the code? I just signed up and I am on that screen. 

I have a manychat automation setup for the keyword “LIST” along with a few other keywords. But when ever someone replies to one of my instagram stories, it will trigger the automation for my “LIST” even if the instagram story reply doesn’t have the keyword “LIST” in it.  This issue also happens if I tell my instagram story viewers to comment another keyword like “MEAL PREP” manychat will still send the “LIST” automated message. Not sure how to fix this issue. I even deleted my automations and reset them up and the issue is still happening. I also, refreshed my instagram permissions inside manychat but this did not fix the issue neither. Manychat sending wrong automation to my instagram story replies. How do you fix this issue? Help

HELPHello,I have completely removed the number from the WhatsApp Manager account in Meta Business Suite and also from Manychat.  Even so, when I try to register the number in the WhatsApp Business app, this message appears:"WhatsApp is currently unavailable. Please try again in 1 hour."Can you help? I haven't been able to access WhatsApp for a month and I'm losing business,Thanks

I'm experiencing a problem with keyword triggers in ManyChat.I created a new automation that starts when users type a specific keyword — the same keyword I used in a past automation (which is now turned off).The issue is: users who triggered the old automation in the past are not entering the new flow, even though the old one is completely disabled and the keyword is assigned to the new flow.There’s no visible conflict in the Automation > Keywords section (I don't see any keyword triggers listed there), and the previous flows are no longer active.Is there some kind of memory in ManyChat that prevents users from triggering the same keyword twice, even if it's linked to a different flow?And how can I fix this so all users — including those who triggered the old flow — can enter the new one?Thanks!

An automation that should fire with story replies containing the “HOOK” or “HOOKS” keywords are misfiring and triggering another automation using “LEADS”, “LEAD SOURCES”, or “LEAD SOURCE.”The “HOOK” and “HOOKS” keyword are NOT assigned to multiple automations There’s no keyword overlapI’ve triple-checked the triggers and connections so far. Thank you!

Hi, I use my business instagram account also for personal purposes, as well as getting information from accounts not related to my niche.I noticed manychat saves as contacts anyone who messages me, including friends and family, but also other business accounts who are not triggering my automations, and even spam bots who message me phishing messages!I do not want manychat to save these as contacts. I only want saved as contacts people who trigger one of my automations. How can I make this happen? With manychat charging per contact, it seems really dishonest to then artificially inflate the contacts list with a bunch of totally irrelevant accounts :( Cheers,Alejandra

i have a keyword automation for example a key word is REPAIR. but after the first initial message, anytime the lead says the word repair it triggers the first message again. how do i stop this? 

Hi, I'm trying to connect my phone number to a WhatsApp channel, and I get an error message that I can't because my Facebook business page says that my account is limited because they're waiting for MANYCHAT to approve the business. I'd love to get some help.

we are integrated the openai assistants to the facebook messanger, The same we need in our wepage also , can anyone help me how to do this, is there any manychat plugins to integrate into website

Im trying to use zapier with manychat to connect and send all the contact information to a google sheet using an external request.Here is the JSON Body request, can you confirm I’ve correctly mapped all the native Manychat variables?{  "uid": "{{user.id}}",  "ig_handle": "{{instagram.username}}",  "full_name": "{{user.name}}",  "first_name": "{{user.first_name}}",  "last_name": "{{user.last_name}}",  "locale": "{{user.locale}}",  "gender": "{{user.gender}}",  "timezone": "{{user.timezone}}",  "language": "{{user.language}}",  "subscribed": "{{user.subscribed}}",  "opted_in_through": "{{optin.source}}",  "tags": "{{user.tags}}",  "lead_magnet": "{{custom.lead_magnet}}",  "source_type": "{{custom.source_type}}",  "content_id": "{{custom.content_id}}",  "status": "{{custom.status}}",  "status_changed": "{{custom.status_changed}}",  "last_update": "{{custom.last_update}}",  "setter": "{{custom.setter}}",  "notes": "{{custom.notes}}"} 

My Instagram is no longer responding to peopleMy live chat is not receiving messages

My automation isn’t working when I reply a key word to story 

I've been creating automation for a while, today something weird happened. The post went out, two comments were trigged and DMs sent, then the automation stopped working and now I'm sending DMs manually cause the bot isn't working.  How do I fix this? I've even created a new automation but seems like this specific post is broken...

Hello,I’m having trouble with my Instagram account being stuck on a ManyChat workspace that has been permanently banned. Because of that, I can’t connect it to my new account.I no longer have access to the old workspace, and I’m not requesting any refund or data recovery — I only want to disconnect my Instagram account from the banned workspace so I can use it again with a new one.I’ve already tried contacting support, but I'm still waiting. If anyone from the support team or the community can guide me, I would really appreciate it.Thank you!