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General Q&A

Any questions you have about using Manychat.

  • 3,847 Topics
  • 8,085 Replies
3848 Topics
anfiteatrodevilla
anfiteatrodevillaUp-and-Comer
asked in General Q&A
How to consider first message as a user input?

Hi, i’m struggling to take into account the first message of a new customer contacting me as a user input so I can trigger chatGPT directly to know its intention. I know there is an AI plan in Manychat allowing to get the intention of a message but isn’t there a way to put the *first message* in a variable so I can answer him in a smart way? I could use the “message contains...” feature but I prefer by far asking chatGPT to classify the intention himself. If a user sends me “Hello i’d like to know your prices”, I’d like to take into account his very first message to start the automation instead of telling me to write a message that I can then classify with chatGPT (which I can do thanks to user input). Thanks a lot!

1412
anfiteatrodevilla
maddyp22
maddyp22
asked in General Q&A
Automation isn't working with Instagram ads

I’ve started running Instagram ads, but when someone comments on the actual ad rather than the original post in my feed, the ManyChat automation I set up doesn’t work. Can anyone help with this?

721
Fabio Gaulke
kfernandez
kfernandez
asked in General Q&A
Do I lose my number forever through Whatsapp Intergation?

I'm interested in using the service but I'm very hesitant about a specific feature and that's whatsapp integration.I want to know if I can connect my Whatsapp business number to manychat, then if I change my mind and I don't want the service anymore, can I get my number back?If so how and is it safe?I asked the bot and gave me answer I'm not convinced about. 

291
Gustavo Boregio
kfernandez
kfernandez
asked in General Q&A
Manychat customer service number??

I would like to speak to a real person of manychat, not a the bot. Do they have a phone number to speak to a representative or schedule an appointment to have a video chat?

1220
kfernandez
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How Can I Automate Multiple Sequential Responses in ManyChat?

Hello ManyChat Community,I would like to inquire about the automation setup in ManyChat.Currently, ManyChat responds with one text message for each reply from the audience. I would like to configure ManyChat to respond with multiple messages, similar to how a human would. For example, ManyChat would first send "Hello," then follow up with "How are you doing?" and finally, "How can I help you?"—even if the client hasn't responded yet.Instead of sending "Hello, how are you doing? How can I help you?" in a single text message, I want these to be sent as separate messages.Thank you for your assistance.

2751
Fabio Gaulke
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How Can We Track Payments for Existing Leads Using a Stripe Link in ManyChat?

I’m setting up an AI chat automation and I want it to send my contacts personalized links. Each contact has a unique ID stored in a dedicated custom field. I want that a link I send has an added parameter that contains unique ID of the contact. Is it possible? How to mention it in the prompt to instruct the AI chat to generate a personalized link? Alternatively, can we just put a link inside a dedicated field in the contact and ask AI to get inside the contact and get the link from there?

451
Fabio Gaulke
Vitalie B
Vitalie B
asked in General Q&A
I get an error like I don't have enough permissions when I want to connect to spreadsheets

I went through all the tutorials, but I still can't make the connection with the spreadsheets.I have a Facebook connection (one email) and a Google connection (another email)Please help

932
TobiasNg
annaandrea
annaandreaUp-and-Comer
asked in General Q&A
Google Sheet not showing up

Hey!I am having an issue with a client’s Google Sheet. We did refresh permissions and re-installed the google sheet connection and still the M114-Manychat Leads Google Sheet he made is not showing up. I tested on my account creating a new sheet and set it like he had it and it populated on my account. I am going to have him create a new google sheet, see if this one does populate, but what also could be the issue? 

3273
TobiasNg
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Send tracking number automatically

Hello everyone,I send a lot of parcels for companies in belgium (with Bpost). I would like to be able to automatically send the tracking number and all the information about the parcel delivery. Is this possible?Thank you for your answers.

121
Gustavo Boregio
Vanessaatje
Vanessaatje
asked in General Q&A
Automated answer in a Facebook GROUP

Hi!I know how to set up automated replies on a Facebook page but within this page my company has several Groups… How can I set up replies for these??? Help?? :-) Thx! /V

441
Gustavo Boregio
Akshaya
AkshayaUp-and-Comer
posted in General Q&A
Can i automate the comments from a collaborated reel ? If yes , let me know the steps

Im planning a collaboration with an influencer but i want to automate the comments of the reel to my dm rather than her . And want to provide a lead magnet to the audience from my dm .Is it possible or not?

553
Advi
Eyad
Eyad
asked in General Q&A
propblem

Hello, I have a problem. There is a video. I want the bot to respond to comments and send a message, but it does not accept.

81
Fabio Gaulke
andres-at-connex
andres-at-connex
asked in General Q&A
How pricing works per Facebook Page?

I don't understand how pricing works when working with multiple Facebook Pages.Is it just based on contacts? Can I have multiple pages?How pricing works then?Is a tier calculated on each single FB Page or it aggregates the contacts from all pages? Say I handle 60 pages. Will I pay a minimum of 60*$15 = $900 a month for Pro?  Or is it based aggregating all contacts together between all pages?

221
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Issues sending information from ManyChat to Stealth

I’m able to pull my information from Stealth to see the different times of my webinar, however I’m running into issues when it comes to sending their choice of time to Stealth. Not sure if this is something I can do through an extension or Zap.

101
Gustavo Boregio
Meg
Meg
asked in General Q&A
problem

I pay for a pro account and my automation has not been working for a month! what could be wrong? I turned the campaign off and on, each one separately, and it still doesn't work what can I do? thank you for your help

202
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
New User Fields Folder not appearing after hard-page-reload

I went to Settings. I went to Fields. I created a folder Loans. I created a New User Field. I named the field Credit. I went back to my automation. I created a User Input field. I set it to Multiple Choice. Under Save Response to a Custom Field and I do not see Loans or Credit. I hard-reloaded the page and repeated steps 7-9 and still do not see the new field or folder I created.I did not archive them. Suggestions please?

341
John Bilicki
Agam and dor
Agam and dor
asked in General Q&A
conversation starter

We tried to create a conversation starter but failed.We wanted to know how it is possible to create a conversation starter with a new follower by having him receive a message right after he followed

241
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
User Input Checkboxes missing - and my posts!

I’ve been trying to add checkboxes though they are not listed under user input. I can clearly see them documented in multiple places. I do not see my other posts, is someone screwing with my account?

665
Gustavo Boregio
mfranciscx
mfranciscxUp-and-Comer
asked in General Q&A
A pergunta que não quer calar 1 milhão de usuários!

Eu tenho poucos seguidores em meu Instagram, ainda, como uma campanha como Manychat vai me ajudar a vender e ainda gostaria de um tutorial para adicionar dois perfis de instagram, estou tentando usar a sugestão do próprio Manychat, adicionando o meu perfil do Facebook onde tenho os dois Perfis do Instagram, mas não está finalizando, vou até o final e parece ok, mas volta ao que já estava, com apenas 1 perfil do Instagram, ou seja, não estou conseguindo colocar o perfil do facebook que deveria ser o correto mas iniciei com o perfil do Instagram e agora não entra o do Facebook, por favor? English Question:I have few followers on my Instagram, yet, as a campaign like Manychat will help me sell and I would still like a tutorial to add two Instagram profiles, I'm trying to use Manychat's own suggestion, adding my Facebook profile where I have the two Instagram Profiles, but it's not finishing, I go to the end and it seems ok, but it goes back to where it was, with only 1 Instagram profile,

251
Fabio Gaulke
sean mercer
sean mercer
asked in General Q&A
ManyChat Messaging Feature

I found ManyChat’s messaging all in 1 inbox really cool.I was actually curious, where in the world is it being sent from?Is it sent from a location somewhere or just sent from the IG API?Like when connecting my IG account to ManyChat - where will the login country be in?I found it really interesting :)

61
Gustavo Boregio
andremoura
andremouraChat Surfer
asked in General Q&A
Call a number from WhatsApp automation

Hi 😀 Is there a way to offer a telephone number via WhatsApp automation besides giving it as a text (like a button with a CTA)? thanks

422
andremoura
karljosh16
karljosh16
asked in General Q&A
Cards are broken for the end user

Am i the only one experiencing this on messenger? Cards are cut, not showing full contents.

100
karljosh16
A
annahs
asked in General Q&A
Reconnecting ManyChat Automations After Facebook-Instagram Link Issue

Hello Everyone,I’ve been creating simple flows to connect with our business audience on Instagram using ManyChat. Recently, we accidentally unlinked our Facebook Page and Instagram account, causing all of the automations we set up in ManyChat to stop working. We've reconnected the page and Instagram account, but the automations are still not functioning. Does anyone know how to get them working again? I have already use refresh permission and it’s still not working. I really appreciate any help. Thanks so much in advance!

1191
Fabio Gaulke
joel
joelUp-and-Comer
asked in General Q&A
New Keyword Triggers I create aren't triggering

I have set up new keywords and ensured they are are on, but nothing happens when I type them. I've been doing this for several months now and the old triggers all work, but the new ones (or at least some new ones) do not trigger..  

311
Gustavo Boregio
tuliosabino
tuliosabinoUp-and-Comer
asked in General Q&A
How can i update the whatsapp_phone field by Manychat API?

​I need to update the whatsapp_phone field value through manychat api, but sendning a different value it don't update as expected, here is an example of the payload that i’m sending to the /fb/subscriber/updateSubscriber endpoint:{ "subscriber_id": "123456789", "first_name": "First Name", "last_name": "Last Name", "phone": "+5589999999999", "whatsapp_phone": "+5589999999999", "optin_whatsapp": true, "has_opt_in_sms": false, "has_opt_in_email": false}With that the phone field is updated but the whatsapp_phone not.​I'm doing anything wrong or it's just impossible to update that field and i nedd to create another subscriber with the updated whatsapp number?

1273
Gustavo Boregio
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