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General Q&A

Any questions you have about using Manychat.

  • 4,243 Topics
  • 9,211 Replies
4243 Topics
reyanshhrahul
reyanshhrahul
asked in General Q&A
NOT Able to renew my subscription.

Hey, I have added my internationally enablesd credit card which is working on all the service provider like, convertkit, zoom etc. Only manychat doesn’t renew. Everything is working perfectly on my credit card’s side.Even I’m unable to pay them through link, how to get this sorted?It just feels like, Manychat itself don’t want their customers to renew the subscription.

691
Gustavo Boregio
frenchgourmetstravel
frenchgourmetstravelUp-and-Comer
asked in General Q&A
How to trigger a flow that starts with a IG Message "within 24 hour window"?

I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

1024
frenchgourmetstravel
Z
zedUp-and-Comer
asked in General Q&A
How to remove people i dont want from automation

Hi all!i have a lot of people who keep triggering automation without taking any steps.  How do i remove them ? I tried pausing automation for them from contacts … but they still keep triggering the automation.  In deleting contact i see that it shows … “until they message you again” … I dont want them to ever trigger the automation for them  What am i missing ? Regards

1066
Z
Suren M.
Suren M.
asked in General Q&A
Can same email be used more than once by customers when adding them as contacts?

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

171
Fabio Gaulke
Cin
Cin
asked in General Q&A
Error in my first automation - Automation doesn't work

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.  

401
Fabio Gaulke
S
sf3636Up-and-Comer
asked in General Q&A
How do I set up smart delay

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?  

1813
Elena elf
Elena elf
Elena elfUp-and-Comer
asked in General Q&A
smart delay is bot working

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?

80
Elena elf
masterai
masterai
asked in General Q&A
Working with Audios

Is there any logic to distinguish audio from simple text msg?I want to make some deep automation to convert the audio to tex and use ai to answer it… Is manychat right place to make that kind of stuff?

90
masterai
pablonight
pablonight
asked in General Q&A
No tengo la opción de anuncios en instagram

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

181
Gustavo Boregio
mrs.jackson
mrs.jackson
asked in General Q&A
How to Prevent a Question Funnel to send again to the same person?

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.  

441
Gustavo Boregio
Robbie_Vegan
Robbie_Vegan
asked in General Q&A
Agoraplus and manychat

Hey there,I'm quite surprised to see that ManyChat and Agorapulse are not compatible. Especially since Manychat promotes Agorapluse on one of its blogs. On the help page for messaging routing or conversation routing, there are suggestions that you can set another application as a secondary receiver. However, on exploring this forum, it's clear based on many comments and feedback from customer services it's not possible to have two external applications managing messages. And if you do want to, you have to set up some kind of complex integration that passes messages from ManyChat back to the other application, which sounds really cumbersome. Is there anyone who uses Agorapulse and ManyChat successfully? If we have set ManyChat as a primary routing messaging application, all the automations work perfectly and there aren't any issues, but Agorapulse direct messages stop working and you get error messages on that system.If you switch it to Agorapulse, then ManyChat breaks and all the autom

120
Robbie_Vegan
S
silicudaChat Surfer
posted in General Q&A
HIRING: Facebook Ads & Manychat EXPERT - Fix Conversion Not Tracking

I need an expert to resolve an issue with my ManyChat and Facebook Ads integration. Everything is connected—dataset to ManyChat, conversion tracking with ID & API key for Facebook Ads, and a custom action tag set to fire events when someone engages on messenger.However, the events aren't firing. I'm running LEAD objective ads using Facebook's default template, where ManyChat takes over after users answer initial questions and triggers a flow based on comments.This worked before my page got suspended. Since reinstating it, I refreshed permissions and settings, but it's still not working. I need help to fix this so conversions track properly in Facebook Ads. 

540
S
S
silicudaChat Surfer
asked in General Q&A
"Per On-Facebook Leads" conversion stopped working after Page change / reconnect

I accidentally disconnected my Facebook page (let's call it "manychat page") in ManyChat, replaced it with another, and then quickly reconnected it. I ensured my Data Source is set to "Messenger" and followed the tutorial. Now, Facebook ads aren’t tracking conversions, despite the pixel being connected and Page Permissions refreshed.

262
S
Boris
BorisUp-and-Comer
asked in General Q&A
Receiver configuration problem

Hello to the whole community!I had a problem with the connections in Manychat, so I reset everything and refreshed the connections.Everything looks fine, however, I can't configure the Instagram receiver, Manychat isn't displayed, yet it's present and activated in connected apps and professional integrations.Also, before I had “Manychat-IG” and also “Manychat app Instagram”.As the Manychat app is indeed connected and active, it no longer appears.Does anyone have a solution or a clue ? 

120
Boris
rodrigo_silvano
rodrigo_silvanoManychat Community Moderator
asked in General Q&A
How to set "time" instead date/time

Hello!I’m building a flow for my audience to talk with chatGPT but I only want them to be able to ask 2 questions per 24 hours. Up to this point the flow is set up, my issue is that I can only set up date/time and not only time. My goal is for when the user tries to ask a question that 24 hour window I can reply within that timeframe. Is someone able to help me with this? 

1062
rodrigo_silvano
Rosinka
RosinkaUp-and-Comer
asked in General Q&A
After paying for a subscription, the bot does not open

Hello! Help, please🙏🏻 I have an automation “Monthly subscription”, after a month a person receives a payment notification, the condition switches to “no payment”, then after payment it should turn on again and give access for the new month. Something has stopped and the bot does not open new access after payment, please tell me how to fix itThanks in advance!  

160
Rosinka
Sylvain
Sylvain
asked in General Q&A
Problem automation

Hi, I'm having an issue with a client where the automations are not working.In the triggers, they can't select any content, which means that ManyChat isn't able to detect their Instagram content.We've tried a lot of things:- Connecting the Instagram account to Facebook- Refreshing permissions- Triggering through private messages, but that didn't work eitherWe also tried with a different Instagram account, and ManyChat was able to recognize the content, so the automations worked perfectly.I have no idea where the problem could be coming from, so I asked them to contact customer support.If you've seen this with any of your clients, feel free to share your solutions.Thank youSylvain 

230
Sylvain
Stephpolished
StephpolishedUp-and-Comer
asked in General Q&A
follow up DM after initial message

I already posted a video last night for an email type giveaway. I created the automation where they comment a word and I send them the link to enter their email to their DM. the email link stopped working for about an hour last night due to the number of responses and I’d like to send a follow up DM to everyone who has commented with the link again in case they had trouble. is it possible to add this to my flow that’s already been published and the follow up will be sent to everyone and not just new entries? thanks!

14011
Fabio Gaulke
Rp1996
Rp1996
posted in General Q&A
BOOK NOW BUTTON PROBLEM - HELP!

HOW DO I GET RID OF THE BOOK NOW BUTTON INSIDE OF FACEBOOK MESSENGER ON MOBILE? JUST SET UP A NEW ACCOUNT AND IT WILLNOT GO AWAY. ALL MY PRE-BUILT SELECTIONS ARE NOT SHOWING UP ONLY BOOK NOW. COPIED FLOW FROM ANOTHER PAGE THAT DOES NOT HAVE THIS ISSUE. ALL SETTING ON BOTH PAGES ARE THE SAME. PLEASE HELP!

1105
MoJako
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
Gallery cards (Expand Subtitle)

Hey guys, I wanted to ask if it’s possible for the gallery cards to expand or modal like to show more of the subtitle. This would be useful for product marketing, as it helps clients learn more about the products. If we only use a button like 'View Product,' it might disrupt the conversation, forcing clients to backtrack and read again.  Thanks...

211
Gustavo Boregio
adrchen
adrchenUp-and-Comer
asked in General Q&A
Current time based greeting (condition) not working

I’m trying to make time based greetings, but for some reason they aren’t triggering. Don’t see where could be the error in the logic? I know that Sunday is missing in the screenshot. 

761
Gustavo Boregio
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Help Needed with Folio Number Assignment in ManyChat

Hi everyone,I'm currently working on an automation in ManyChat to handle labor complaints, and I need some assistance with setting up a unique folio number system. Here’s what I’m trying to achieve:Initial Setup: I want to start the folio number at 1000. Incrementing Folio Number: Each time a user submits a complaint, I want the folio number to increment by 1 and return this folio number to the people sent the complain.If anyone has experience with this or can guide me through the exact steps to set this up, I would greatly appreciate your help!Thank you!

333
Maveric1289
TatarDog
TatarDog
posted in General Q&A
Can I make use of the contact database?

Hi!I have a question regarding my contacts, of which I now have over 14,000. I use Manychat to send messages and collect email leads.Someone comments under a reel, they get a message with an invitation and then they are redirected to the mailing list + IG and FB channels.Previously, we also obtained consent to send messages outside the 24-hour window, but each subsequent message reached only 50%, and that percentage decreased over time.Is there any point in keeping all these contacts to whom I can't send messages anyway, and as a result, paying for a much higher subscription?thank you  

511
Fabio Gaulke
JesusDeLaCruz
JesusDeLaCruz
asked in General Q&A
ManyChat Account Hacked

Hi, my Facebook account, where I have my ManyChat connected, was just hacked. Does anyone know how I can disconnect the account or contact ManyChat support?

411
Gustavo Boregio
D
DharmikUp-and-Comer
posted in General Q&A
Instagram to WhatsApp redirection not working for iOS

Hello guys! I’m using a Reel comment to DM automation feature of Manychat. I use this funnel to redirect my leads to WhatsApp and continue with the conversation.I’ve noticed lately that people who are using iOS are not redirected to WhatsApp.Since the link is opened in instagram’s browser, it asks the users to download the app instead.Any idea how do we go about handling this issue? This is causing lot of drop-offs for me :(

4615
Fabio Gaulke
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