General Q&A

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

Hi! I need to be able to automate who is currently able to support people. How can i do this? Is there an API call that will let me do the same as tick and untick these boxes? 

Hi,I’m encountering an issue with the AI setup not functioning as expected. I’m using it to identify keywords or categories in Instagram DMs, enabling automation to send a tracked URL to the product or category landing page. This helps attribute more sales to Social through Manychat.However, the results are inconsistent. Sometimes, the system correctly displays clickable buttons (our preferred format), but other times it shows messages like this:✨ [Hidratantes Faciales] (link)✨ [Tratamiento] (link)✨ [Contornos de ojos] (link)✨ [Tratamiento antimanchas para la piel] (link)✨ [Mascarilla de piel] (link)✨ [Limpiadores y tónicos] (link)✨ [Bálsamos y tratamientos de labios] (link) I’ve tried modifying the AI’s "Context" to enforce the following preferences, but without success. I indicated these:Always display clickable buttons instead of links. Avoid using brackets [ ] in keywor

Olá, não estou conseguindo mais mandar mensagens em massa para informar aos clientes sobre serviços e eventos aos clientes, não aceita mais nenhuma mensagem, sempre esta recusando preciso de ajuda para consegui escrever a mensagem não esta mais aprovando utilitário mesmo seguindo todas as orientações descritas para seguir, so envia as mensagens se for marketing,mesmo as mensagens que foram enviadas o ano passado agora está recusando, não estou conseguindo utilizar os serviço , e não quero cancelar

How to automate messenger allow registering for an upcoming live event, sending out reminders etc, is this possible?

Hi I was looking to see if I can send bulk facebook messenger messages. I have thousands of leads on facebook messenger and have a new offer to send to them. I am currently doing them manually and it is extremely time consuming. Can I do this with manychat?  Thank you 

Hi - I want to use one manychat account across two of my business instagrams, how is that possible?

Looking to trigger a bot based off a user voting in a poll, unfortunately manychat doesnt have this yet so I am employing someone to message everyone who votes in the poll. I want my chatbot to begin messaging the user after the user responds to the message my employee sends. What is the best way for me to do this?Do I setup a trigger for a specific word and make the user reply quoting a certain word or is there a better way that I haven’t thought of. 

Where am I going wrong to not have the next step on action for a chatgpt request? Second pic is from guide it has next step mine doesnt  

I understand you can only add one link in the automated dms. I always have multiple links I need to send. I tried to put them in the text reply and they are not clickable, forcing my followers to have to copy and paste, which is not ideal. How do I connect multiple links that are clickable? 

Hello, I use automation to send lead magnets to users who comment on my posts. With Instagram's rules updated on January 1, 2025, I wanted to clarify whether this practice complies with the new community standards. My automation is set up through an approved service and in some videos it contains a call to subscribe - usually the lister says: subscribe to learn more about the Italian language. But these reels were published before January 1. But these reels have automation - we send useful materials. So we are breaking the rules if the reel is published before January 1, but a person leaves a comment now? And in the future, we should not say the phrase "subscribe" in reels at all? All our posts do not contain calls for likes or other actions, except for leaving a comment with a certain word to receive the material. example of our reel https://w

Please I need help. My Instagram automation stopped working, I have done everything recommended on the website all to no avail. Then I read somewhere to contact support if you changed Account, I did. But I have not been able to get help. Please what else can I do? I have sent email too. Thank you.

Hello I have a phone case sales business, and I want to integrate with Instagram and WhatsApp so that ChatGPT can respond as a virtual assistant. The context ChatGPT will receive includes a document with information about the business, but I also need to provide a Google Sheets document so it can respond based on the existing inventory. I can't find a way to do this, could you help me?

My automation is not working properly; I'm not sure why.My requirements are When someone comments they get a DM where we are going to share them the Recipe Link one that is done after few seconds two conditions are their whether they are old subscribers or new subscribers for Old subscribers different message and for new we are going to ask their email and first name and add them into CRM. Thats it. 

Hello,I hope this message finds you well. I’m interested in exploring ManyChat’s services and would like to know more about your pricing structure and subscription plans for higher contact volumes. Additionally, I would like to ask if ManyChat offers any franchise opportunities or reseller partnerships.If such opportunities exist, I’d be grateful for detailed information regarding the requirements, terms, and conditions.Looking forward to your response.Thank you in advance for your time and assistance.Best regards,baharmast

Hello,I use Ref URL to get people to start a Facebook messenger automation, it don't always work, sometimes it will sit open the messages with my page and stop.I also noticed that later (several days after) when the user starts a new automation with me page they will get previous automation my gussing are what didn't open then they first click the the Ref URL then will get the automation they are requesting now. Is that a known issue? Any solutions? Thanks.

Hello, the bot has a problem when it finished the conversation, at the end of the flow i have an external request, but it doesn´t do it, so i checked the logs of my system, and it doesn´t show anything, so it means that the bot is not doing the external request. But if i do the test request, it works, shows 200, the connection is successfully and i can see all the data in the logs of my system. Is there an issue in Venezuela for external request? What’s happening?, Why it works only the test request?

Hello, I have a question.Does anyone know how I can link an automated chat of manychat through zappier, so that when a person / customer fills out the form that is on my website, is to register your phone number, manychat detects the phone and trigger the automated whatsapp message? do you know if you can achieve?

Hello I wanted to inquire if Impact.com is still managing the ManyChat Affiliate Program. Could you please confirm if they are currently handling it or if there have been any changes to the management of the program?

Hey Manychat pros! 👋I’ve built a Chrome extension designed to make managing live chats faster and more efficient. After using Manychat myself, I noticed areas where productivity could be improved—and that’s exactly what this tool aims to do! 🎯 ➡️ I’m looking for beta testers who are willing to try it out and share their feedback. In exchange, you’ll get free lifetime access to the extension, including all future updates! 🙌If you’re interested in being a beta tester, drop a comment or DM me! 🚀vlad@gatewell.cotelegram: @virtualmechanix 

Please help me, my auto-reply is not working.

Hi there, a few days ago I set up an automation for a link to be sent when someone comments the word ‘yes.’ I now want to send all those people follow up messages but I can’t for the life of me figure out how to do it. Can you please advise me? Thank you!

I can't receive pdf from my whatsapp bot, is it possible in many chats ?

I am building my Manychat bot with a lot of effort. People communicate via WhatsApp and I connect it to Google Sheet to collect the data. As soon as they communicate, I do the first insertion of the data. Then during the flow I update it 3 times. There are no more than 15 columns.Manychat says on its website that up to 150 requests can be made to the Google Sheet API per minute. I'm pretty sure I don't get over that. However, the messages from my bot to the user stop. In the "LOGS" part I found 3 warnings from Google Sheet that I had exceeded the limit. But that was yesterday. I did not find any more error messages, however the same thing keeps happening, when inserting or updating the data the bot stops for about 3 to 8 minutes, and then resumes. If I take out the insert data action in Google Sheets, my flow works normally, so the problem is due to that. This

Hi,can i send a location link using WhatApp Automation ?