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General Q&A

Any questions you have about using Manychat.

  • 3,912 Topics
  • 8,281 Replies
3913 Topics
Vanessaatje
Vanessaatje
asked in General Q&A
Automated answer in a Facebook GROUP

Hi!I know how to set up automated replies on a Facebook page but within this page my company has several Groups… How can I set up replies for these??? Help?? :-) Thx! /V

441
Gustavo Boregio
Akshaya
AkshayaUp-and-Comer
posted in General Q&A
Can i automate the comments from a collaborated reel ? If yes , let me know the steps

Im planning a collaboration with an influencer but i want to automate the comments of the reel to my dm rather than her . And want to provide a lead magnet to the audience from my dm .Is it possible or not?

553
Advi
Eyad
Eyad
asked in General Q&A
propblem

Hello, I have a problem. There is a video. I want the bot to respond to comments and send a message, but it does not accept.

81
Fabio Gaulke
andres-at-connex
andres-at-connex
asked in General Q&A
How pricing works per Facebook Page?

I don't understand how pricing works when working with multiple Facebook Pages.Is it just based on contacts? Can I have multiple pages?How pricing works then?Is a tier calculated on each single FB Page or it aggregates the contacts from all pages? Say I handle 60 pages. Will I pay a minimum of 60*$15 = $900 a month for Pro?  Or is it based aggregating all contacts together between all pages?

221
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Issues sending information from ManyChat to Stealth

I’m able to pull my information from Stealth to see the different times of my webinar, however I’m running into issues when it comes to sending their choice of time to Stealth. Not sure if this is something I can do through an extension or Zap.

111
Gustavo Boregio
Meg
Meg
asked in General Q&A
problem

I pay for a pro account and my automation has not been working for a month! what could be wrong? I turned the campaign off and on, each one separately, and it still doesn't work what can I do? thank you for your help

202
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
New User Fields Folder not appearing after hard-page-reload

I went to Settings. I went to Fields. I created a folder Loans. I created a New User Field. I named the field Credit. I went back to my automation. I created a User Input field. I set it to Multiple Choice. Under Save Response to a Custom Field and I do not see Loans or Credit. I hard-reloaded the page and repeated steps 7-9 and still do not see the new field or folder I created.I did not archive them. Suggestions please?

371
John Bilicki
Agam and dor
Agam and dor
asked in General Q&A
conversation starter

We tried to create a conversation starter but failed.We wanted to know how it is possible to create a conversation starter with a new follower by having him receive a message right after he followed

241
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
User Input Checkboxes missing - and my posts!

I’ve been trying to add checkboxes though they are not listed under user input. I can clearly see them documented in multiple places. I do not see my other posts, is someone screwing with my account?

685
Gustavo Boregio
mfranciscx
mfranciscxUp-and-Comer
asked in General Q&A
A pergunta que não quer calar 1 milhão de usuários!

Eu tenho poucos seguidores em meu Instagram, ainda, como uma campanha como Manychat vai me ajudar a vender e ainda gostaria de um tutorial para adicionar dois perfis de instagram, estou tentando usar a sugestão do próprio Manychat, adicionando o meu perfil do Facebook onde tenho os dois Perfis do Instagram, mas não está finalizando, vou até o final e parece ok, mas volta ao que já estava, com apenas 1 perfil do Instagram, ou seja, não estou conseguindo colocar o perfil do facebook que deveria ser o correto mas iniciei com o perfil do Instagram e agora não entra o do Facebook, por favor? English Question:I have few followers on my Instagram, yet, as a campaign like Manychat will help me sell and I would still like a tutorial to add two Instagram profiles, I'm trying to use Manychat's own suggestion, adding my Facebook profile where I have the two Instagram Profiles, but it's not finishing, I go to the end and it seems ok, but it goes back to where it was, with only 1 Instagram profile,

251
Fabio Gaulke
sean mercer
sean mercer
asked in General Q&A
ManyChat Messaging Feature

I found ManyChat’s messaging all in 1 inbox really cool.I was actually curious, where in the world is it being sent from?Is it sent from a location somewhere or just sent from the IG API?Like when connecting my IG account to ManyChat - where will the login country be in?I found it really interesting :)

61
Gustavo Boregio
andremoura
andremouraChat Surfer
asked in General Q&A
Call a number from WhatsApp automation

Hi 😀 Is there a way to offer a telephone number via WhatsApp automation besides giving it as a text (like a button with a CTA)? thanks

432
andremoura
karljosh16
karljosh16
asked in General Q&A
Cards are broken for the end user

Am i the only one experiencing this on messenger? Cards are cut, not showing full contents.

100
karljosh16
A
annahs
asked in General Q&A
Reconnecting ManyChat Automations After Facebook-Instagram Link Issue

Hello Everyone,I’ve been creating simple flows to connect with our business audience on Instagram using ManyChat. Recently, we accidentally unlinked our Facebook Page and Instagram account, causing all of the automations we set up in ManyChat to stop working. We've reconnected the page and Instagram account, but the automations are still not functioning. Does anyone know how to get them working again? I have already use refresh permission and it’s still not working. I really appreciate any help. Thanks so much in advance!

1191
Fabio Gaulke
joel
joelUp-and-Comer
asked in General Q&A
New Keyword Triggers I create aren't triggering

I have set up new keywords and ensured they are are on, but nothing happens when I type them. I've been doing this for several months now and the old triggers all work, but the new ones (or at least some new ones) do not trigger..  

311
Gustavo Boregio
tuliosabino
tuliosabinoUp-and-Comer
asked in General Q&A
How can i update the whatsapp_phone field by Manychat API?

​I need to update the whatsapp_phone field value through manychat api, but sendning a different value it don't update as expected, here is an example of the payload that i’m sending to the /fb/subscriber/updateSubscriber endpoint:{ "subscriber_id": "123456789", "first_name": "First Name", "last_name": "Last Name", "phone": "+5589999999999", "whatsapp_phone": "+5589999999999", "optin_whatsapp": true, "has_opt_in_sms": false, "has_opt_in_email": false}With that the phone field is updated but the whatsapp_phone not.​I'm doing anything wrong or it's just impossible to update that field and i nedd to create another subscriber with the updated whatsapp number?

1303
Gustavo Boregio
RKintegrations
RKintegrations
asked in General Q&A
How to enter a dynamic file in whatsapp message template

Hi all,  I am struggeling a bit with setting up a whatsapp message template. Does anyone know how i can add a dynamic file in the header of a whatsapp template? When I make the message template in meta business this is possible, however in ManyChat I have not find the solution yet for doing this.  Thanks a lot for all the help! Appreciate it.Kind Regards, Robert

250
RKintegrations
romeoestevez2
romeoestevez2
asked in General Q&A
An IG automatization for a DM needs a keyword to trigger the proccess?

I want my IG automatization to be started with 100% of the DMs… right now I was forced to chose a keyword by Manychat with a keyword but most of my clients don’t understand this. Is there a way around this?When I try use the rule “doesn't contain”  with a random word like “blabla” that would trigget the proccess 99.999% of the times i get an error saying: You can't use "Message doesn't contains" without another condition.

863
mamma_bygger
JRC-SMB
JRC-SMBUp-and-Comer
asked in General Q&A
Automation isn't working/firing all the time

We have an automation that will send contacts a message to Messenger, like their comment, and add an auto-reply if they comment “Marriage” on any of our FB post. However, some instances that the automation is working and some other time not working.Here’s a sample of post that automation the fired (meaning it liked the comment and auto-replied) and didn’t fire (meaning it didn’t liked the comment and auto-replied)How do we troubleshoot this inconsistency? Thank you.

160
JRC-SMB
Anonymous80
Anonymous80
asked in General Q&A
auto comment, not REPLY to comments

I’m certain some of my bigger follower acct on IG are automating comments to my posts the second they go up. Does anyone know how to get an auto-commen bot? (NOT REPLY TO COMMENTS) 

130
Anonymous80
lizcarter
lizcarter
posted in General Q&A
Hiring

[Hiring Manychat Account Managers] [Please delete if not allowed]  We seek 3x A-players to join our team as Account Managers Compensation $100k-$120k+/yr. This is a full-time role >>> What you’ll be doing in your day-to-day: Drive chatbot marketing and social media strategy for some of the world's most innovative and influential eCommerce brands, coaches, course creators, and influencers. Creating, updating, optimizing, and scaling new campaigns in the DMs Handle day-to-day client communication and relationship management Have access to world-class chatbot marketing knowledge and training (including our proprietary revenue tracking system) Be a part of a fast-growing, fun, and empowering team and culture where we encourage you to share new ideas and ways to constantly improve and perform at a higher level>>> REQUIREMENTS:- You must understand at an advanced level marketing strategies for e-commerce and info-product businesses (marketing funnels, content creation, paid

720
lizcarter
estebansuarez
estebansuarez
asked in General Q&A
Recibir Audio + Interpretar con ChatGPT

I’m interested in creating a bot that can receive audio messages, transcribe them using ChatGPT or another AI, and respond based on the transcription. Is this possible with Manychat?

1231
Gustavo Boregio
Branches
BranchesUp-and-Comer
asked in General Q&A
Whatsapp message reply after customer replies

I’m probably missing something obvious, but after the customer get a whatsapp message (automation), I want the next message to send AFTER they reply to the first.    I can add a smart delay, but I don’t know how long the customer will be typing for.

814
Gustavo Boregio
ep_manychat
ep_manychat
asked in General Q&A
ManyChat broken? How to get emails captured

Hey there! I’m new to ManyChat, and having difficulty setting up what I’d consider to be a fairly basic flow.This is just a proof of concept I’m trying to build out and it isn’t working.The “Quick answer” button in my flow below is showing up as “Get updates” as you’ll see, and then nothing at all happens after that even if I click on it.What gives? My goal is to be able to let users opt-in from their Instagram DMs. I’ve been working on this for nearly four hours solid and am not getting to where I need to go.Thanks! ManyChat Instagram test 

241
Fabio Gaulke
Doti
Doti
asked in General Q&A
Is it possible for my employees do record and send audios in WhatsApp through Manychat? Also, can they make phone calls?

I need my employees to record audios, send them to customers and also call them.  I wanted to keep all my operation within Manychat but in order to do it, I need them to be able to do these things.  Is it possible? Or I would have to integrate other platforms in order to have those capabilities? 

1713
Gustavo Boregio
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