General Q&A

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

👋Добрый день!В инстаграм рассылки можно отправлять только тем пользователя, которые взаимодействовали с вашим директом в течении 24х часов, если прошло более 24х часов - отправлять автоматические сообщения пользователю, к сожалению, нельзя.Рассылки можно отправлять всем доступным клиентам, или только тем из них, у кого есть определённый тег, например, который был получен внутри автоматизации. Можно ли сделать  это в вашей программе ? Можете отправить подбробную инструкцию если это возможно сделать в вашей программе  English translation: 👋Good day!In Instagram, newsletters can only be sent to those users who interacted with your direct within 24 hours. If more than 24 hours have passed, unfortunately, you cannot send automatic messages to the user.Mailings can be sent to all available clients, or only to those who have a specific tag, for example, which was received within the automation. Is it possible to do this in your program? Can you send detailed instructions if this is possible

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

I have seen repeated reports & questions regarding buttons not sending / quick replies not working - going as far back as 1y ago. No Manychat support provided other than some vague “reset your permissions” or send link without buttons (not great of you are trying to get emails in platform and have advanced automations with follow ups).Does anyone actually have a plausible explanation and suggested fix? I personally suspect the devices playing a role as Iphone seems to have the most success. Given that Android is far more common globally, you’d think this ranks a bit higher in terms of finding a solution? 

Hi,I'm using ManyChat to manage the onboarding process for my users.For other platforms, I rely on Amplitude to analyze user behavior.How can I integrate ManyChat with Amplitude (Make is also an option) in order to track user behavior effectively?For example, I would like to know which buttons on the automation, the users tapped. Many thanks.

Les automatisations de messages privés et de commentaires Manychat fonctionnaient correctement depuis deux mois, mais elles ont soudainement cessé ? Aidez-moi. J'ai essayé de résoudre le problème comme indiqué par le chatbot Manychat, mais sans succès. Auriez-vous une solution ?

I need to verify my ManyChat issued phone number again in Whatsapp Business manager (see screenshot). But I can not find where in manychat I can receive this SMS. How can I simply reverify my phone number?Extra info: My phone number was created with a Manychat pro subscription, I now do not have this subscription anymore and I don't use Manychat anymore. But still Manychat has the phone number, and I do want to keep the phone number. How can I do this? 

Hi team!I recently was creating a new account for a client using Instagram as a channel. I filled the usual survive and then I proceeded to visit the Settings tab for Instagram channel and I noticed a Dataset was already connected.This dataset was definitely created by ManyChat as this is also a brand new Business Manager; I don’t remember what was the question that triggered the dataset creation but I definitely think you should display a clear note that states a dataset will be created, ideally with a toggle to enable or disable this step.Reason for these suggestions is that not everyone (myself included) are happy with assets like this being created automatically without a proper notification.

This is a first. I will run through my set up and then the "error". At 5:30pm, Sunday through Saturday an scenario in Make.com will trigger to gather the information of appointment data (Acuity Scheduling) of the next day and send an appointment reminder to either confirm, re-schedule or cancel their appointment. Every patient in Acuity must have their own phone number in order to send the reminder through WhatsApp. I first look for the contact in Manychat with the phone number as a custom field. If the contact doesn't exists, it is created. After that, I update some of the contact's custom fields that contain the appointment data and finally I send the message using the "Send Flow" module of Manychat in Make.com.This has been working good for over a month now. Yesterday the workflow ran as usual with no errors.This is one of the situations in which the "error" occured.I get notified that some patients didn't receive the reminder and here's the kicker: in the chat with the contact the

Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.Here’s the situation: A user sends a new message (text or DM reply) That should reset the 24-hour interaction window, right? But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window. I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

Hi Community 👋I have a subscriber whose contact information in ManyChat shows “Opted-In for WhatsApp” However, when I try to send them a flow using the sendFlow API, I get this error: "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 58h ago (more than 24 hours ago)."  I assumed that being marked as “Opted-In for WhatsApp” would allow messages outside the 24-hour window, but apparently not? Could someone please clarify: Does "Opted-In for WhatsApp" allow sending after 24h? Note I am sending message_tag: "CONFIRMED_EVENT_UPDATE".

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

I am on a Free Plan. I am using Auto-DM Links From Comments feature. I have created 4 automations. My Free Contacts Limit is 0/1000.I am not using any Pro Feature.Now I am unable to create new automation. As I press the Go Live button, it prompts me to buy Pro Version.Please help to resolve this problem or please share email or something which can connect me directly to Manychat team. Thank you.

Am I able to collect contact info on free version using DM’s or do I need pro version, and if possible with free version can someone direct me on how I would set that up to collect say their email. Thank you.

I was filling the basic information for the use of  manychat pro, and when I put my identification code for Brazil (cpf) the system reported  “there is an issue” and didn’t show what was wrong. It cant do it,  because the information i gave was 100% right.   I don’t have a support to help. Who on earth believe that they can automatize everything?I need a human help

Hello Manychatters! I'm trying to find a template to create a new automation in MenuChat, but I don't see the option to redirect customers to your website. I'm not sure why this is happening, because my colleague has this option available on his account, and I need it to redirect my customers to the appropriate attachments.Could you please let me know if you've encountered this issue before and if there's a way to fix it?

hi there,  Im wondering about using many chat to push people to a trivia page with Quiz Questions to warm up potential attendees to quiz events.  It would look like this -  Ad is running for a Harry Potter quiz evening event. The ad is pushing people to the ticket purchasing page. Within the Ad is a prompt for people to comment something like ‘comment POTTER10 and we will send you 10 free questions that will be asked on the night to prepare you’ the viewer would then comment POTTER10 and a message would then be sent to their inbox with a link to the page with the 10 questions and answers.  Am I able to do this? I want to the AD to go to the ticket purchase page. I DONT want the ad to be solely for the purpose of sending them the link to the questions.  Is this possible? Thanks in advance! Andrew

Hi,  we are trying to sale different products on our Instagram Lives based on keywords in our live chat. The issue is only one automation is firing, but after, say they want to view a different product the next automation won’t trigger even though it’s set to a different keyword. In settings, I see there is a “Pause automations during conversations” but no way to turn off or lower the “30min” timer. Is this option limiting the automation from triggering, or are we not setting up this process correctly? 

I have tried many time to connect manychat to connect it to my facebook and instagram,  but it says that your account is already connected to instagram. But I dont know which account is connected to it, Is there any solution to disconnect my accounts from manychat? 

if i want a log of all the whatsapp messages sent today or yesterday or oany date rangeis there a way to do that ?maybe there us addon ?

Hi I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

How do we contact Manychat to submit a support ticket? We cannot find an email address. What is the email address for support?

I have been spending SO much money on meta and CTA is a Manychat prompt and i am getting HUNDREDS of responses that are spam and say “not everyone can message this...” this started recently as when we first launched we were seeing success! HELP! i am about to cancel manychat since i am spending $’s and manychat is just costing me thousands of dollars for fake responses. 

I want to create a new automation and link it to my previous facebook post. I have the link, but when I enter it here, it appears like this. How to solve it? 

Hey everyone! Excited to get started with manychat!  I need to sign into my outlook email in order to access my work account, but I don’t have that option or at least I can’t find it anywhere. Do I need to create a new gmail and then switch the email on my IG account to the gmail. or is there a way to get my outlook email into manychat so that I don’t have to go through the headache of creating something new and completely switching it out?Thank you!