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General Q&A

Any questions you have about using Manychat.

  • 3,707 Topics
  • 7,759 Replies
3708 Topics
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A
GraphQL server responded with error %s: %s %s

Hi everyone, I’m trying to connect my WhatsApp account to ManyChat. However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error: GraphQL server responded with error %s: %s %s Does anyone know how I can fix this? Thank you! Camilla

4491
camillatorres56
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A
How Does Meta Template Approval Work?

Hi everyone, I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work. You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is? Is this machine/AI reviewed sometimes and human reviewed other times? Why does a message get approved in instants while others take so long? If anyone knows or has any videos/articles to share about it please send them over! Thank you, Camilla

190
camillatorres56
So-timaa
So-timaa
asked in General Q&A
Чтобы настроить триггер, откройте автоматизацию

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию // Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation

1480
So-timaa
azwealth
azwealth
asked in General Q&A
Can't change Instagram account connected to Manychat

Hello, I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one. For some reason, the “remove account” button is not displaying.

2231
laurenefritsch
pjprins
pjprins
asked in General Q&A
A possibly stupid question...

Hi. Not sure if there is an answer to this out there, but so far I have failed to find it. My apologies if I missed it. If you set up Manychat to trigger the automation on all of your posts… Will it also: Trigger the response when you post in a group as your page, and… Will it trigger the response if you share a post from your FB page to a group? Thanx

400
pjprins
henriquelima
henriquelima
asked in General Q&A
Erro ao ativar gatilho

ao tentar ativar o gatilho, recebo o seguinte erro:"se voce quiser responder a um comentario e uma publicacao ou reeel, marque esta mensagem como "resposta ao comentario" Mas nao aparece nada para resolve-lo, o que fazer?

740
henriquelima
asma_aboutmoi
asma_aboutmoiUp-and-Comer
asked in General Q&A
Instagram ads to Manychat DM

Hi, i’ve been running instagram ads in meta suite. I’ve setup the keyword trigger automation, however the “messenger ads” just show “send a message”. it’s triggers messages without the message However, i’ve set this up on instagram to have the button that has “the keyword”, however it doesn't show. Am i doing something wrong or is there a better way to get people from instagram ads into the manychat flow. I’ve put in ‘get code” and short text, but this doesn’t appear Anyone know the issue?

1593
asma_aboutmoi
Carlos William
Carlos WilliamUp-and-Comer
asked in General Q&A
Help workflow send another message is not available in workflow

My Many Chat account run k automation proper working but i use booking a call button and link booking calendar attaced look like “https://www.coreglobalcredit.com/booking” and then same time 1 another message send look like “Book a Call: https://www.coreglobalcredit.com/booking If you are interested in our 4 Day Deletion Hack ebook click here: https://www.coreglobalcredit.com/ebook”please check my this workflow name “3 favorite credit dispute letters New Worflow” and let me know.

252
Carlos William
M
Mam_na_to_pomyslUp-and-Comer
asked in General Q&A
WITHHOLDING TAX DECLARATION Manychat

Hello, I need the WITHHOLDING TAX DECLARATION for Manychat for the accountant. Can you tell me where to find it?

1150
M
alvcla
alvcla
asked in General Q&A
I cannot start Messenger

Hi Guys Why can I not open my messenger? I have opened a new account and, I’m trying to use it, but the messenger does not oppen, I have removed it, and connected again, the result is the same. When I click Open Messenger (se picture) nothing occurs: what could be the problem??

110
alvcla
ThroughExperience
ThroughExperienceUp-and-Comer
asked in General Q&A
Many Chat Paid Ads on Instagram

It’s my first time using many chat and I want to know if there is an automation, that if someone comments a certain word on my paid ads, I can automate a response and a dm.

3639
Daniel Kiri Group
WHitemirage
WHitemirageUp-and-Comer
asked in General Q&A
Error while connecting CHatgpt

hi Ima trying to connect open AI chat gpt.When I make a work flow and acees the responce from chat gpt it only shows {{cuf_11466671}} this message Can anybody help

653
Gustavo Boregio
PauloFerreiraCD
PauloFerreiraCD
asked in General Q&A
Title: Request for Help with ManyChat and ChatGPT Integration Error

I watched some video tutorials on YouTube that teach how to create conversation flows with ChatGPT and ManyChat. The videos are very simple and self-explanatory, however, when I try the flow, I get this error {{Cuf_2318239}}, and the number always changes. I've redone the entire process, but the error still appears... can anyone help me?

1357
Lekan25273014
Ais
Ais
asked in General Q&A
Have you used MAKE app to integrate Tiktok & Manychat?

We are looking for an option to integrate Tiktok & Manychat so we can create flow to auto reply to comments with specific words. We found MAKE but it seems like it’s hard to do it because it requires the flow ID but I can’t create a flow ID because Tiktok is not an option in Manychat trigger. Anyone who had tried this before? Do you have suggestions or recommendations? Thank you

1311
Sonam Jain Makharia
DanielBarrett
DanielBarrett
asked in General Q&A
WhatsApp - comment on thread between the team

Hello! We’re looking to move over to Manychat from our current provider for WhatsApp. Currently, when a new WhatsApp comes in or is created it creates a new ticket / conversation. In the ticket between our team we can add comments to the the ticket (not seen by the end user) and we can also @ mention team members in the thread (see example image). When the new conversation is received this is into an inbox where an owner can be assigned. Does Manychat work on the same behaviour? I’ve tried looking for videos of how things feel etc but can’t find anything.

210
DanielBarrett
midlife thriving
midlife thriving
asked in General Q&A
IG account getting flagged for automation

I have a very basic response to a keyword and then a DM that delivers the info. Every time I turn this on, the volume on my account gets it flagged by IG for using automation as the rate the comments come is very rapid. Is there a way to slow this down or make it work with a larger account? If not I will have to cancel my subscription 😓

421
Gustavo Boregio
Federica
Federica
asked in General Q&A
Quiz where answers give points to multiple results

Hi! I just set up a quiz, but when I get to the last step the results don’t show up. What am I doing wrong? This is the link to the automation: https://manychat.com/flowPlayerPage?share_hash=526033_647ff1cd25a6e0181c905a7a4745d25f11abea5e Thanks for your help!

191
Gustavo Boregio
EugenG
EugenGUp-and-Comer
asked in General Q&A
How to tracking conversions?

Hey guys, I want to track conversion events. E.g. a person is clicking on the button in the conversation and is on the landing page, subscribes, but don’t join the webinar. How I can do this? As I understood the pixel is not working anymore? I have to do this through Meta Business Manager? There I get “invalid credentials”, but I follow the manychat tutorial and copy the right token and ID out of meta BM… Can you please help me out here?

620
EugenG
Jana
Jana
asked in General Q&A
disconnect instagram to replace

I connected my backup instagram account,and want to delete to use manychat on my main account. (both are on same credentials) but can’t find where to do that. In channels or settings there’s no option to disconnect. so annoying!! any help will be appreciated thanks!

1630
Jana
CJ EATS
CJ EATSUp-and-Comer
asked in General Q&A
Instagram Automations stopped working?

Are Instagram automations down for anyone else? I posted on IG Reels today like normal (I’ve been using Manychat for about 2 weeks with no issues), and today the DMs were not triggering. Is anyone else having issues with Manychat today?

152841
m1cola
Proulx82
Proulx82
asked in General Q&A
Can’t set up campain!

I joined the other day and I have loved the “set up campaign” for my Instagram posts. I create teacher resources and setting this automatic response, with the link to the resource, has saved me hours. I tried setting more up today and was able to do a handful and then it started saying I need “pro features”. Is there a limit to how many campaigns I can set up on the free account!?

270
Proulx82
kylechanfx
kylechanfxUp-and-Comer
asked in General Q&A
Need help with ManyChat setup

Hello! Would a support member or a community member be kind enough to hop on a call to help me setup the automations on Manychat? Right now I’m doing this script: Comment “word” for resource! They comment then get the resource, but then that’s all that happens. I want to create an automation that will followup with these leads even AFTER I send the resource so I can ultimately convert them to paying customers or at least join my community to potentially convert later. It would also be cool if Manychat allows me to do automated replies to common questions which I would love to setup as well. I get the question of “how do I start day trading” very often. I would love to learn more about the capabilities of manychat on a call and I appreciate your help.

1177
Gustavo Boregio
barmany35
barmany35
asked in General Q&A
Manychat AI affliate earnings

Do I receive additional affiliate earnings if the person I’ve referred subscribes to Manychat AI?

220
barmany35
Salminenfoods
Salminenfoods
asked in General Q&A
Delay on comment and DM

Hi guys! Just set up my first automation and it works as planned. It’s an automation to send a DM when a user comments a trigger word. But, is there a way to make it not look so “robotic” by setting a delay in both the comment reply and the DM? Like a few minutes after would be great.

1131
Digitalmateus
Riel le Roux
Riel le RouxUp-and-Comer
asked in General Q&A
Sending a support message to clients without useing template

Good day, We do fibre support and I need to contact clients to request different information, is there a way to contact them without send a template and then asking what you need ? Kind regards

242
Riel le Roux
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