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General Q&A

Any questions you have about using Manychat.

  • 3,853 Topics
  • 8,090 Replies
3854 Topics
panda
pandaUp-and-Comer
asked in General Q&A
Smart Delay Not Working

My Smart Delay is not working. My intended result is:Someone comments on my Reel I send them a message to download an app I send another message in 10 minutes following upI’ve connected the reply to the action which connects to the smart delay but that follow up message doesn’t send. Any and all help would be appreciated!  

2674
Parkhomenko
Leslie Rutland
Leslie RutlandUp-and-Comer
asked in General Q&A
Help Setting Up MC

Hi, I cannot get back on ManyChat. Previously, I had a MC account tied to a different email (which is still my IG email). But I had a major Facebook hack and lost everything - including access to that email.So, now, I have a Facebook page with a new email, but I still have my old email on Instagram. When I try to set up ManyChat, I get something that shows my IG account and says, “Switch Instagram to contue with another account or request access from the owner of Thd Seasoned Homemaker | Quilter | Pattern Writer | Blogger.” Then below there is a blue button that says, “Switch Account” and a grayed out button with a check and Request Sent”Where is the request being sent - I can’t find it in IG or FB and this is the only place that I get to when I try connecting my IG account. Please help me get this sorted.Thank you.

523
Jocelin
Hasan
HasanUp-and-Comer
asked in General Q&A
Ai step doesn't work for the last 2 hours.

What happened to Ai step .. whenever people send a message now, it doesn't respond!

270
Hasan
Freja
Freja
asked in General Q&A
Can't activate campaign

I got the free version at the moment and use it for Instagram comment reply.I did eight campaigns so far and used four keywords. When activating a new campaign, the app tells my i can’t do that without upgrading to pro.Did i reach a limit somehow?What am i missing? 

251
Gustavo Boregio
christabevan
christabevan
asked in General Q&A
Broadcast list message sending twice, but incorrectly

Hi - I have an account set up to send an invitation to our broadcast list on a timer set to go out 23 hours after the last interaction with a contact.The invitation is being sent correctly initially with the message inviting them join and then the follow up button where they can actually opt in.  You can see that in this photo:   But then,  about an hour later it sends the initial message again, but without the follow up opt in message.  See below:  This has been happening for several days on multiple conversations so far.Obviously we don’t want it sending that first message twice - and especially not without an option to actually sign up 😅Any ideas on why it’s doing this?

491
Gustavo Boregio
Nilton Rocha
Nilton Rocha
asked in General Q&A
Issue with Passing Variables in HTTP Requests and Intermittent Functionality

I am developing an integration between ManyChat and the OpenAI API to create an interactive chat experience, personalizing a virtual assistant based on user inputs. The process involves capturing a description provided by the user, storing it in a Custom User Field (CUF) in ManyChat, and using this variable in an HTTP request to the OpenAI API.I have encountered difficulties in getting the variable containing the user's description to be recognized and properly processed in the JSON structure of the HTTP request body. The "Send External Request" action is configured with all necessary details, including the OpenAI API URL, POST method, and header (Content-Type: application/json), but the CUF variable does not seem to be transmitted properly.Furthermore, after several hours of attempting, the functionality sometimes starts working as expected, only to stop working again without any changes on my part. This leads me to question whether there might be a call limit or similar restriction t

2506
Nilton Rocha
Felipe Pires
Felipe Pires
asked in General Q&A
Need Help Fixing Link Opening Issue in Instagram DMs on Android Phones

Hi everyone,I'm hoping to get some advice on a specific issue I'm facing with my Instagram account linked to ManyChat. I've set up ManyChat to send automated DMs with a link to my app whenever someone comments a certain word on my video. It works well, except for a problem I'm encountering with Android users.When these users receive the DM and click on the link, Instagram asks them to click "Continue" to open the external browser. However, the external browser doesn't open as it should. The workaround seems to be that users need to go into their Instagram settings and manually allow external links to be opened from DMs, but realistically, no one is going to do that.Has anyone else encountered this issue? Any tips on how I can fix this so that the link opens directly in an external browser on Android phones without requiring users to change their settings?Appreciate any help or insights you can provide!

22222
Ritz
chanayut.fluk
chanayut.fluk
asked in General Q&A
facebook ads json

hello everyone i’m new to manychati trying to trigger manychat flow when user click on facebook ads by using JSON Adsbut i’m not sure if i can pass some of facebook ads attribute like campaign_id, ad_id to the custom field in manychat when manychat is triggered. i’ll be very thankful if you guy could provide me some solutions or some keywords that i can research further. 

400
chanayut.fluk
chatbotswithburkie
chatbotswithburkieChannel Explorer
asked in General Q&A
What dimensions are you using for Images in Instagram Automations?

Anyone else’s images in Instagram DM automations showing up small?? My card/gallery pictures show up perfect but regular images are being sent through really small. What dimensions are you using for Images in Instagram Automations?

360
chatbotswithburkie
Ravi
Ravi
asked in General Q&A
Conversation starters on returning customers

Hey, I notice that the manychat conversation starters won’t pop up if the client is a returning client. Is there a way to make the conversation starters appear every time a user wants to message us?

221
Gustavo Boregio
abhinavs18
abhinavs18Up-and-Comer
asked in General Q&A
INBOX PRO VERSION NOT WORKING

I have already Purchased the - INBOX - 99$ Pro Version. But now when I am trying to Automate My Comments, it shows this  

373
Gustavo Boregio
JoeD
JoeD
asked in General Q&A
Cant Connect Instagram Account to manychat

Hey guys, just signed up for a manychat account and am trying to connect my instagram account but am getting an error that says “Feedback Required”I have checked the settings in this article but still get the “feedback required” errorCan anyone tell me whats wrong?Thanks guys

721
applepasio
alvcla
alvcla
asked in General Q&A
Beta version does not work

Why do you launch a Beta version (Better navigation is here) that is not workning??????? You must be sure about the Beta because tis is creating a big frustration. It is so difficult to work now. When will you fix it???  

40
alvcla
Feres Seref
Feres Seref
asked in General Q&A
Eingabefehler

For shared posts, automation does not work with comments in the employee's account. Can I please get help on how to fix this!! Thanks.

120
Feres Seref
Johanna
Johanna
asked in General Q&A
The message is sent as soon as there is a reaction to a post or story except that's not what I asked for

Good morning,I configured my Manychat to send a message following a specific keyword. However, it sends this as soon as there is a reaction to a story or reality... that's not what I asked... what should I do? Also, is it possible to add other comments later after sending my webinar?

230
Johanna
akosiraff
akosiraff
asked in General Q&A
Can AI Step detect a file/image?

Hi, i am using AI Step, so i added a Task than when a user send an image or a file the AI will response a particular message. But it seems it cant detect it. Or how can i do it?

710
akosiraff
Laini
Laini
asked in General Q&A
Messenger Kids

Hi team, My understanding is that Manychat will ONLY connect with page, not profiles. Is that right?Secondly, Messenger Kids will only connect with profiles, right?We are launching a membership for kids around healthy eating, and if the parents give permission, want to provide the education and content directly to the children (without any option for them to upgrade or spend money or anything of the sort). I want to find a way to make this work. Any ideas?Thanks so much.

30
Laini
bossgirlcreative
bossgirlcreativeUp-and-Comer
asked in General Q&A
Need help with an automation

I need DM automation help for Instagram.The automation starts with a keyword trigger to a post/reel and a response that says "just confirming you want blah blah blah - with a button that confirms the trigger"The person pushes the button which triggers them to say the button text. Which then triggers another message that says "okay just drop your best email below so I can send you the link"The person responds with their email.That's where I'm stuck. Once they respond back with their email, what is the automation step that recognizes they have responded with their email and then another IG message triggers with some text and a link to the thing you're wanting to send them for next steps.Simplified:Message: confirming you want blah blah blah with button text that says "yes" >> person pushes button which triggers a "yes" message from them in DMs >> auto message sends "okay just drop your best email...">> person provides their email in DMs >> ___________I don't know

673
bossgirlcreative
Henri CL
Henri CLUp-and-Comer
asked in General Q&A
Follow Up instagram messages

Hello, what I currently need the most help with is whether it's possible to automatically send follow-up messages if a lead doesn't respond after 23 hours and 59 minutes. Attached is the current script we're using, which should remain the same without any buttons, etc., just with an automatic follow-up. Is that possible? Important: I don't want to use any buttons.If not, what would be the minimum number of buttons that would need to be added? 

945
arpitward
Itsethankeisef
ItsethankeisefUp-and-Comer
asked in General Q&A
are there instagram comment or dm limits ?

I’m concerned if thousands of users trigger my automation on a reel on Instagram and comment “live” which triggers my comment reply and dm with a link, it will get rate limited. Can someone at ManyChat confirm that I will not get rate limited if thousands of people comment “live”? 

3184
arpitward
abhinavs18
abhinavs18Up-and-Comer
asked in General Q&A
Which plan to buy for unlimited comment to dm automation?

I Need help as well. What plan should I take for Unlimited Comment to DM Automation.Should I go for Marketing Automation ( 45$ ) OR Inbox ( 99 $ ) I get around 30 thousand to 50 thousand comments on My Reels.

231
arpitward
cfm2004
cfm2004
asked in General Q&A
Which plan to buy for unlimited comment to dm automation?

i want to do comment to dm automation in instagram (comment x and i will dm you the link) and nothing else, which package shouild i buy? how much it will cost me to send around 40k - 50k dms when people comment?

653
Gustavo Boregio
shinycondor
shinycondorUp-and-Comer
asked in General Q&A
Instagram Changes to Message Policy

​​​​​​Hi, I got this notification from Instagram.Wanted to know if this is going to affect my manychat as most of the comments that I get on my posts are from my non-followers.  

1404
chatbotswithburkie
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs.

Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs. 

110
O
andremoura
andremouraChat Surfer
asked in General Q&A
Capture Keyword used to trigger an automation

It would be amazing if we could capture the keyword that triggered an automation.For example, if you have multiple keywords you can see which one was used. If we have a keyword trigger like begins with or contains (let's say the key word is MENU and someone sent MENU123. We can get and manipulate MENU123 in different ways...) we could get the whole thing and manipulate. This can open a world of opportunities for us.

779
andremoura
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