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Hi Team, New to ManyChat. Love the concept, though the automation that i've set up to DM new followers on Instagram isn't triggering. I've tried to troubleshoot using guides, FAQs etc - not having much luck. Can anyone provide some insights? Much appreciated.SFB.

Hi, I trying to add an automation dm and everytime after I press preview and go live it tells me unknown error. Does anyone have this issue or had it before and resolved it? And how?

Hi everyone,I have a question about using ManyChat automations with Meta ads.I currently have a comment-on-reel automation set up for both Instagram and Facebook. Now I want to turn this into a Meta ad that sends users into a DM flow.My questions are: Do I need to create separate ManyChat flows per platform (one for Instagram DM and one for Facebook Messenger)? In Meta Ads Manager, is it best practice to also create two separate ad sets, one for Instagram and one for Facebook, each connected to its own flow? The flows would be almost identical in content, but I’m not sure what’s required technically vs what’s just best practice.Thanks in advance for your help!

Hola buenas tardes, tengo un problema. Tengo la versión Pro de Manychat y tengo configuradas dos automatizaciones (para Facebook e Instagram) que responden a cualquier publicación sin ninguna palabra clave disparadora. Cómo hago para que no responda si el contacto comenta o responde con un emoticon?Estuve buscando dentro de la comunidad algo que se asemeje a mi problema y no lo pude encontrar, por eso hago la publicación. Desde ya, toda ayuda es bienvenida. 

ive deleted all contacts from an automation to make space for the automation to continue yet the automation still wont restart.

 I’m encountering an issue with a Messenger automation that was working earlier today but started failing later in the day.How the Automation Works The automation sends individual job vacancy messages. The number of messages varies (from 0 to any number). Job data is stored in a Google Sheet. Each row has a static identifier (not a formula), such as: ABC-1 ABC-2 ABC-3, etc. The automation looks up and sends jobs sequentially based on these identifiers. Message Timing Setup Each job listing is sent as a separate message. There is a 3-second delay between each message. Every 4th message has an additional “smart delay” of 10 seconds. What Changed / What’s Going Wrong Earlier today, the automation ran without any issues. Later, I asked two friends to test the automation using their own Facebook accounts. During testing: The automation consistently stops after sending only 4 job listings. It should send 6 job listings, but it never reaches the last two.

my process is as follow: I have a bunch of automation that are comment to dm, I duplicate the automation and attach it to my latest post,I have done that for the last couple of years from the app on my phone and never had an issue, but over the last couple of days as I click edit, update the automation to attach it to the new post, it gets created but doesn't go live. I have no way of bringing it live unless I use my laptop which is a giant pain as I have one reel/post going up every day and I’m currently not working so need to be managing it from my phone, any advice on whats going on? is there an update I’m unaware of? Ive refreshed permissions, logged in and out etc 

 Hi everyone, I’m experiencing an issue with ManyChat’s follower DM automation. The automation is active, permissions are granted, and the account is properly connected. However, the DM is not being delivered to new followers and the automation is not triggering at all. I’ve already reviewed all settings and connections. Has anyone experienced this issue or knows how to resolve it? I’d really appreciate any guidance.

Hello, so my automation dm has been set for over 3 hours now and I've received around 40 followers from then not once has a message been sent. Is there something I did wrong or is it a problem from manychat?

I am getting below error when I try to refresh the permissions in Instagram "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

Just signed up for a ManyChat account and I am trying to setup the beta WhatsApp Business App with Coexistence via my existing WhatsApp Business number (+1 country code). It keeps cycling between scanning the QR code and putting in the access code while also asking me about the chat history each time. I have the latest app (v 2.25.36.75) and when I’m putting in the access code, it is correct. It also scans the QR code.Initially, it would not scan the QR. So, I opted to put the access code. That’s when it began cycling between the two. I stopped the process, refreshed, and tried it again. This time, it automatically scanned the QR, but then started cycling back to the scan QR screen. After a few attempts, it changed to putting in the access code. During both attempts periods, it resent the “get started” WhatsApp Business message to me too. Any suggestions on getting this setup? I was looking forward to trying ManyChat.

Hey we try to connect existing Whatsapp Business app account to Manychat by “Connect your WhatsApp Business App with Coexistence”.We added the number on Meta business and it’s ok. but when we choose here “Connect your WhatsApp Business App with Coexistence” and than select the number from the dropdown there is an error “your whatsapp business account is currently limited. choose a different account or fix the issues” and also there is a button “send an error report to Manychat”please help us, we already try even with a new number but no luck

 I used ManyChat to reply to WhatsApp messages from paid ads, but it doesn't reply to all messages

Basically I want it so that any dm thats sent to me will trigger the automation. Im aware of the default response, but this is not what im looking for.  I want my automation to read any dm, use ai to understand it and reply to it.Thanks.

Hello Manychat Community!On behalf of a client that expects to have more than a million active users a month, I would like to find out:how much the license for 1M, 3M and 10M active users would cost (Advanced plan) whether the monthly payment plan is a monthly rolling contract that can be terminated at the end of any month or whether it is, as the name says, just a payment plan, i.e. with an annual contractual commitment  how I can contact Manychat (the company) to get a binding quotation. I am surprised that on www.manychat.com I could not find an inquiry form or at least a contact email address to submit my questions, and, most surprisingly, that a provider of chat automation software does not offer a chatbot on their site to get in contact with them… I know it is December 26th, but isn’t the availability 24x7 of a chatbot one of its key advantages (as Manychat’s competitors seem to know very well...)?Thank you in advance! 

Hola, deseo saber cómo puedo pagar manychat? En su tabla para ver personalizar el plan según los contactos puedo pagar 45$ al mes por 5.000 contactos pero no me dice cómo proceder a pagar, de verdad es tedioso.

My “say hi to new followers” automation was working great for about a week, a few thousand sends with a good CTR. But suddenly it dropped to zero sends and I have gotten about 2000 followers with no messages sent. I tried deleting and re-creating the automation but still won’t send messages. Credentials look good and I have made no recent changes to my account.

I’m not seeing the full functionality of the new “Send DM to new Follower” feature. Refer to the screenshots in this article: https://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers1. I don’t see the option to reset the trigger time to 1 minute. Only option is 5 or 10 minutes.2. I don’t see the toggle to collect email after opening DM?So far, i’ve refreshed the permissions as well as removed and re-added my instagram account.Does anyone else have this issue? 

Can we talk

Has something changed? Red Box message: “Set Delay duration of less than 24 hours for delivering the next messages”, these delays are 23 hours and under. It won’t let me update my automation, only thing that works is if I put it to minutes, which doesn’t work how I need.

Hello!I’m new to Manychat and I’m on the free plan. I’m trying to test out the DM to Follow automation via my account (Business account) and I created a new account and followed my original account to test the automation and it does not work. I’ve made 4-5 accounts already and none of them seem to set off the automation. I tried to ask the AI assistant and so far, I haveAllowed access to messages on my business account (I can now see all messages on my IG via manychat and I can send messages via manychat as DMs) Refreshed my permissions on Manychatbut to no avail. What am I missing?

I could not find inbox in ManyChat app nor I could find other channel beside Whatsapp in live chat. I was able to see other channel in web version. The article wrote there is inbox for me to pick different platform (IG, Messenger, Tiktok), however I don’t see any inbox in the app. The live chat channel drop down menu only have open, close, all.Please help. Thank you