Unanswered questions

He creado una automatización de respuesta automáatica a los comentarios pero los que son solo de fotos no funcionan. ¿Alguien sabe si Manychat no detecta el comentario cuando no incluye texto?

I’ve had 78 comments on a new page, around a week old, across 6 videos. I’ve got 750~ followers now.I’ve had 0% delivered which I figured wasn’t right.. so commented with another account to test this out. The message just goes into Spam for this account and it’s the only one that’s flagged as delivered as I opened it and responded.What can I do to fix this? Very disappointed that whilst the posts have generated a bunch of engagement and followers the fact that the messages go straight to spam is just so much lost potential.Thanks in advance 

Olá a todos,Preciso de ajuda para conseguir contato com um atendente humano do suporte da Manychat para liberar o acesso à página de um cliente.Contexto: Assumi o marketing de uma empresa cuja página do Facebook / Instagram já havia sido vinculada ao Manychat por uma agência anterior, com a qual não temos mais nenhum contato.O Problema: Segundo a documentação e o próprio assistente virtual (Fin AI), o procedimento correto é comprovar a propriedade da página para que o suporte desvincule a conta antiga e permita conectar em uma nova.Porém, estou preso em um loop infinito com o robô de atendimento: O bot pediu para enviar os prints comprovando acesso de administrador à página e ao portfólio empresarial. Enviei as evidências e o bot confirmou que os prints são válidos. Em seguida, o bot orienta pedir para falar com um atendente humano. Quando solicito, ele responde imediatamente: "Não posso conectá-lo a um humano agora" e volta a sugerir artigos da central de ajuda. O que preciso: Já

Hi, I’m trying to connect my busuness Instagram account to ManyChat for the first time, but neither connection method works.What I’ve already checked:I have Full Access to the Business Portfolio  I have Full Control of the Facebook Page  Instagram Allow access to messages is enabled I refreshed Facebook permissions in ManyChat During refresh I granted ManyChat access to all current and future Pages and all current and future Businesses ManyChat confirmed: “The page connection was successfully reloaded”What happens:Connect via Meta previously showed: “You need full control of this business portfolio” After refreshing permissions, Meta now sometimes fails to open the Instagram account and says to try again later Connect via Instagram also fails with: “We couldn’t connect your account / Something went wrong” In ManyChat, Instagram still shows Connect, so the Instagram channel has never actually been connectedMy Facebook Page is already connected to the ManyChat workspace, but Instagram ca

Hello and good day.I am trying to connect another instagram account to my existing account. It says request sent but no one is receiving anything.I originally added the instagram to my manychat account. But then wanted the owner to be the primary owner. So I created the manychat account under their email. I was not able to add Instagram to their manychat but it was  originally added to mine.Both accounts are getting the message “Switch Instagram to continue with another account or request access from the owner of ...”How can I fix this? 

Hi, I have a Critical support ticket open since yesterday with no human response.Account: fb2059108 — Instagram @yuly_beilinSince Sept 21, no Instagram events reach my account at all: no DMs in the Inbox,no comment automations, no new contacts. The channel shows as connected.I have already refreshed permissions many times, disabled and re-enabled theInstagram channel, revoked and re-granted all Manychat permissions in Facebook,and reverted the Meta Business Portfolio change that triggered this. Nothing helps.Meta Business Suite also cannot access comments on this account.The webhook subscription needs to be re-established on your side.All 13 of my automations are dead and this is a primary lead source.Please have someone look at the ticket. 

Hi,is there a way to use regular expressions in keyword matching? Often I can’t just list all the possible variants of the keyword (people make a lot of typos there) and good amount of comments or messages are left unanswered.The idea to answer all comments is not viable, there are haters as well, or people not wanting any more info, just leaving a side note, I don’t want to send them any automatic message and use my limits on them.Also I want to match full message in messenger, however, people put a lot of emoticons or all the possible ways of “thank you” there, which breaks the matching. I don’t want to match just a keyword there, I need to match full message.All these issues I have can be easily resolved by utilizing regular expressions into keyword matching.Is it possible? If not, will it be?Thank you.

Hi,I’ve set up a new follower DM automation but it has not sent a single DM. Is the system not working, or is there something I need to change?Thanks

Hello , I'm building WhatsApp automation and need to call openrouter API sometimes it ok but sometimes i get réponse is null...i suspect its related to the 10s Time Out  Need Help Thanks ! 

Critical IssueManychat has stopped triggering the correct flows for my funnels.I have already re-established all permissions, yet various triggers are activating the same funnel—even though I have multiple funnels set up, each with its own specific trigger.Customers are complaining, and I am losing business because of this.I have already opened a support ticket, but no one has resolved the issue.

Hello ManyChat Support,I am the owner of the Instagram account @donyaye.sakhteman.I am trying to connect this Instagram account to my ManyChat account, but I get the message “Request Sent” when I try to connect it.I believe this Instagram account is still connected to an old ManyChat account that I no longer have access to.Please help me disconnect/release @donyaye.sakhteman from the previous ManyChat account so I can connect it to my current ManyChat account.I can provide proof of ownership of the Instagram account if required.Thank you

I’m a UGC creator so I have multiple social media accounts that I post on. Do I need separate Manychat accounts for each one? 

The above notification pops up but no actual message is being sent to the userIssue: Instagram automation works inconsistently. It sometimes runs correctly, but other times it doesn’t trigger at all.What happens:Sometimes the automation runs normally (DM sent, comment reply works). Other times nothing happens at all (no DM, no comment reply).Setup:Using an Instagram Post/Reel Comments trigger. Flow is published and the trigger is active. Instagram permissions were refreshed.Observation:The behavior is inconsistent across multiple test accounts. The trigger only fires once per user per post, which is a known Instagram limitation. Steps already tried:Confirmed the automation is published. Verified the trigger is active. Refreshed Instagram permissions. Tested with multiple accounts.

Manychat requires to pay susciption to import a contact list?? Isn’t a free trial for 14 days?? Thank you!

ESTAMOS MANDANDO MSG PARA OS CLIENTES E ELES NÃO ESTAO RECEBENDO MENSAGEM, MESMO QUE ENVIE O MODELO APROVADO ELES NAO ESTAO RECEBENDO MENSAGEM.

Hello, the Georgian language has not been added, and this limits my ability to use your features. When is the addition of the Georgian language to your platform planned? 

I’m currently experiencing an issue with an automation connecting ManyChat to Systeme.io through Zapier.The workflow I’m trying to achieve is the following:Instagram → ManyChat → Zapier → Systeme.ioA user comments on an Instagram post, enters a ManyChat automation, and provides their email address. Zapier should then retrieve this email and create or update the contact in Systeme.io, while also assigning the appropriate tag.The problem is that the information collected in ManyChat, particularly the user’s email address, is not being transferred correctly to Systeme.io through Zapier.The email is correctly captured and visible inside ManyChat, but somewhere between ManyChat and Systeme.io the data does not seem to be passed or mapped properly.My Zap currently uses:Trigger: ManyChat Action: Systeme.io — Create/Update Contact Email field: ManyChat User Email Tag: assigned to the relevant campaign/freebieI would appreciate your help checking whether the issue comes from the ManyChat trigge

Hace meses que activé la automatización de Saludar a nuevos seguidores de Instagram.Comenzó funcionando, pero veo que ha dejado de funcionar a pesar de que en many chat me aparece como activa. ¿Alguien podría decirme que puede haber pasado?

Has anyone previously used the AI step as a complete customer support agent to handle entire customer queries? I just wanted to know if that's even possible because there is no option to add large text as a knowledge base yet on the WhatsApp and Messenger channels, like it is on Instagram. So it's nearly impossible to add all the information into multiple AI steps. Because of the character limits and creating multiple AI steps, and using the intent triggers for every step, it's not very efficient and cannot handle a conversation successfully.

Hi there, I tried logging into my clients’ manychat account, but when she receives the OTP Link nothing happens on her end or on my end. My second option was logging into my account and adding her instagram account to my manychat, as i have done that for another client. However, when i request access, we both receive an error. Overall,  i’m struggling to log into the account and would really appreciate the assistance. I tried contacting early and still waiting for support.  All the best,

Hi, I’m trying to connect only my Facebook Business Page to ManyChat Messenger.I follow: Add New Account → Facebook Messenger → Facebook login.I select only:my Facebook Page “L’Encre Virtuelle” my Meta Business Portfolio “L’encre virtuelle”After that, Meta forces me to choose an Instagram account. If I select “current assets only” and select no Instagram account, the Continue button is disabled.The only Instagram account displayed belongs to one of my clients, so I cannot grant ManyChat access to it.I have already tried:a fresh ManyChat profile with no channel connected private/incognito browsing reconnecting from Add New Account → Facebook Messenger selecting only my own Facebook Page and Business PortfolioManyChat is not listed yet in my Facebook Business Integrations.How can I complete a Facebook Messenger-only connection without granting access to any Instagram account?

I’m a pro user. I am giving away an online product to anyone that comments, DM’s or Messages on both FB and Instagram. I created a simple trigger sequence to deliver a link that sends the to a registration page to access the giveaway. I tested it in MC and it works fine however it is not working from the posts I have put up to promote it. Simply my automations are not working. Any ideas?

Hallo zusammen,hat jemand von euch eine Lösung für folgendes Problem gefunden?Mein Follow-to-DM ("Say hi to new followers") läuft seit über einer Woche mit 0 Runs, obwohl alles korrekt eingerichtet war: Trigger aktiv, Conversation-Routing-Berechtigung bei Meta aktiviert, Permissions frisch autorisiert, sogar mit einem gezielten Test durch einen echten neuen Follower bestätigt, dass trotzdem nichts ausgelöst wird. Meine Automation ist dabei kein Standard-Flow aus der Vorlage, sondern ein selbst gebauter, custom Flow im Flow Builder mit drei Antwortoptionen statt nur einem Button, der Support hat mir aber bestätigt, dass der Aufbau technisch korrekt ist. Meine Comment-to-DM-Automation auf demselben Account funktioniert dabei einwandfrei.Der ManyChat-Support hat mir bestätigt, dass der "Say hi to new followers"-Trigger aktuell eine Meta-Beta-Funktion ist, zu der Meta selbst steuert, welche Accounts Zugriff bekommen, ohne Bewerbungsmöglichkeit, ohne Liste und ohne Ankündigung bei Entzug.Gi

Hi Everyone, hoping to get some insight. Manychat was working for me earlier today, but all of a sudden stopped working for my last 2 posts. My old posts and my stories have working automations. I’ve done all the resets - resetting permissions, going through FB and IG settings and removing Manychat from the added apps options. I’m also currently on the trial version, so I’m wondering if there are any restrictions. Any insight would be greatly appreciated!

cuento con manychat pro y conecte el anuncio de meta  de instagram y a facebook. conecte las plantillas de manychat pero no estoy pudiendo ver grandes resultados, puede que meta solo me muestre las conversaciones terminadas?  ya genere la automatizacion correctamente y se que anda la misma pero  no estoy teniendo resultado. necesito ayuda antes de seguir pagando por el servicio que no me funciona… es mas me cuenta en mi bandeja de entrada mensajes donde realmente no veo las automatizaciones de bot que genere.