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Caros colegas, Gostaria de saber se é possível adicionar automaticamente uma tag com o nome do atendente a um caso assim que ele for atribuído. Seria ótimo se o sistema pudesse identificar o atendente atual e adicionar a tag sem a necessidade de uma automação manual. 

Crie uma condição que verifique o horário atual e o dia da semana:- Se for sábado ou domingo → mensagem "Voltamos na segunda-feira".- Se for entre 18h e 23h59 → mensagem "Boa noite, nossa equipe já encerrou".- Caso contrário → mensagem padrão de atendimento.Tem como ser feito isso? 

Hi everyone 👋,I’m building an agency model where I want to provide Instagram/tiktok chatbots as a service for multiple clients. Here’s what I’d ideally like to achieve: I want to manage multiple Instagram accounts (one for each client) from my own ManyChat account, with me as the main admin across all of them. I want to be the only one who manages and edits the bots — clients should not need access to ManyChat. For each client, I need to create a separate chatbot connected to their Instagram account, but I’d like to do this without asking clients for their Instagram login credentials. Ideally, the connection happens through the official Meta login process. My questions are: Is it possible to set up and manage multiple Instagram chatbots in one ManyChat account (e.g. via multiple Workspaces)? Can I remain the sole admin of all those Workspaces, without giving clients access? Can clients connect their Instagram account to ManyChat themselves (via Meta login) during onboarding, w

Oi, eu gostaria de saber se é possível criar uma automação onde, assim que um atendente assume uma conversa que estava como “não-atribuída”, seja enviada automaticamente uma mensagem de apresentação, por exemplo: “Olá, eu sou a Bruna e serei responsável pelo seu atendimento”.  Gostaria que o campo com o nome fosse preenchido de forma dinâmica, usando o nome do atendente atual que assumiu a conversa.  Isso é possível configurar no WhatsApp e também nas outras automações, como Messenger, Instagram e TikTok?

Hello ManychatI am writing to you because I am having trouble subscribing to a Pro plan. When I try to pay, I receive the error message: "Your card has been declined."I have already double-checked my card details (number, expiration date, and CVC), and they are all correct. I also contacted my bank, and they confirmed that there are no blocks or restrictions on their end.Could you please investigate why my payment is being declined? Is there a known issue with payments from my region or any other restriction I should be aware of?

Hi everyone,I’m having some trouble with conversation starters in ManyChat and was wondering if anyone else has run into this.I currently have two conversation starters working fine, but I’m trying to add another one that’s pretty important to my business. The issue is: When I try to edit the response of the new conversation starter, it doesn’t let me build out the automation. Once it goes to the Routing tab, I can’t set the trigger as “Conversation Starter.” It basically stops me from connecting it to the flow I need. Has anyone experienced this before? Am I missing a step, or is this a bug? Any help would be much appreciated — this link/conversation starter is really important to my business. Thanks in advance!

I have set up a new automation that I want to link to my welcome message. I have set it up per all the instructions but it is not working. The automation works as the default replay but that means I can’t have a conversation with potential clients as it triggers every time they type something!I had an old automation that was linked to the welcome message - could this be the issue? Can I unpublish it without deleting it?

I created a Manychat Account some time ago, but when I tried to log in recently, I received the following error message: “A ManyChat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”What should I do to recover my account or confirm if it still exists? Attached are screenshots of the issue:I can’t disconnect/connect the instagram or do anything. 

Hi all,I've a Smart delay question, pls see the pic attached 1) user can click the Button "Absolutely!" and go to the next Whatsapp MSG2) if user does not click, I want, after a 1 hour smart delay, sent anyway the next Whatsapp MSG. How to avoid that id the user clicks, after the 1 hour smart delay, receive again the same Whatsapp MSG? A condition? How to set this up? Thanks in advance! 

IS THERE a way to reset the STATS on a Message? 

I cannot access any of my automations. It says that my Wi-Fi is not connected and it is I’ve refreshed my permissions, and I have also deleted and reinstalled the app.   

Hi everyone! I’m a beginner in ManyChat and today I sent an automation to about 100 people in Colombia. The message was set up as a marketing message, but I feel like it didn’t go through—normally I get responses, and today I didn’t see any. Also, I feel like I’m not seeing all the messages in my inbox.Does anyone have tips on: Making sure my messages are being delivered correctly Avoiding messages being flagged as marketing/promotions Checking that I’m seeing all incoming messages Thanks in advance for your help!

I was running a WhatsApp broadcast and, due to an incorrect calculation, I ended up sending it to more people than my balance could cover. As a result, the broadcast stopped. When I top up my wallet, will the broadcasts resume automatically? If so, how can I stop that from happening?

Hi There, Im wondering how to connect Manychat to my Youtube Videos and shorts, or if that’s even possible?

I need to know if there is an option in Manychat for multiple agents to handle queues simultaneously, as I will be using it for a call center with 9 people. Would it be possible to do something in Manychat? Manage queues, transfer calls, etc.?

Tenho 2 números no meu portfolio empresarial. Ambos os números estão com todos os status verdes possíveis para poder conectar com alguma integração e ambos são waba. Vamos chamar de N1 e N2. N1 era utilizado no tiledesk, e posso livremente utilizá-lo em qualquer outro app que eu vá criar nesse portfólio, configurando webhooks, etc. N2 era utilizado no manychat, mas recentemente removi o manychat como parceiro dele, para que eu pudesse utilizar esse número em um app meu para uma automação que eu mesmo construí. Acontece que, mesmo esse número não tendo mais vínculo com o manychat, ainda não aparece  no meta. Existe algum delay que devo aguardar, ou realmente tem algo de errado? Preciso muito que seja esse número mesmo, pois ele tem boa nota, e tem capacidade de interagir com 10.000 contatos. Por exemplo, na parte de configuração de api, só aparece o N1, e não o N2, sendo que ambos estão perfeitamente configurados, ativos com nota boa e com métodos de pagamento configurado. Entendo que p

Hello, Can someone PLEASE help me. My Many Chat account is saying it is already connected to instagram and facebook and sent a “request” there is no request anywhere.  There is no way for me to contact customer service, no way for me to delete my account. I am been going around in circles for an hour with chat gpt. I am going absolutely insane.

who else is facing Unable to login with facebook /  due to connection to the manychat server failedI tried to reconnect my mobile phone app but it pop out the msg : ops the connection to the server failedThen i tried to use the app on my tablet but its the same showing: something went wrong please try again in the app home pageI have reinstall the app and use different internet but problem its still hereIt really make big impact on my company daily operation and i hope manychat team able to take action to fix it asap. Thanks Its has been 3 hours i stop receiving DMs from business suite that should be listed in manychat.I can see it from business suite but not in manychat

Não estou conseguindo criar automações.   Quando tento duplicar uma automação para depois editar aparece que não existem publicações disponíveis.  Alguem mais com este problema?  Podem me dar uma ajuda?

Criei minha conta no ManyChat e configurei a automação normalmente. Conectei meu número e tudo parece estar certo, mas as mensagens não são enviadas. Já tentei de tudo e não funciona.Suspeitei que o problema fosse a empresa não estar verificada, então comprei um chip novo, mas mesmo assim as mensagens não chegam no WhatsApp — elas só funcionam no Instagram.Alguém poderia me ajudar, por favor?

Hello. Any of the endpoints below return 403 error:/fb/subscriber/findByCustomField/fb/subscriber/findBySystemField/fb/subscriber/createSubscriber The return is a html page with a Captcha. Sample of the response: “<html lang="en"><head>    <meta charset="utf-8">    <meta name="viewport" content="width=device-width, initial-scale=1">    <title>Human Verification</title>    <style>        body {            font-family: "Arial";        }    </style>    <script type="text/javascript">    window.awsWafCookieDomainList = [];    window.gokuProps = {"key":"AQIDAHjcYu/GjX+QlghicBgQ/7bFaQZ+m5FKCMDnO+vTbNg96AFfqSgJTWxN+KGd+eCHYLYqAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQM3YsS9RmnaMKW6Q0oAgEQgDv+apxtrNZ9eXG56FgMJ9mmhF3d5Mw/C8qNuiqwlUObpigb+HrIMUMXnzFq979M48LVC7ffAknyhQK7dQ==",          "iv":"CgAFhRplagAAAACk",          "context":"W0HXPFYhiwTGbI+qDPgENmK3Fin7ueMNgKIF5DXYTtPeEx6DWk4VeOC/PaNc+rh9xsKHy2OOe/vspxkLCndi7N

Preciso que a mensagem automática- normalmente responde em 1 dia, pare de chegar aos meu seguidores via direct assim que me enviam qualquer mensagem 

Hola,Me gustaría hacer una automatización de un anuncio de Meta Ads que cuando un usuario comente, acto seguido se envíe un MD. He visto que se puede hacer con Reels de tu feed, pero no veo la opción de la sección de Ads.¿Es posible hacerlo?

Hi I am designing a 3 days quiz on retirement to test my audience knowledge on retirement planning and needs in my country.in day 2 and day 3 of the Quiz I will ask the audience if they have any friends that might be interested in this type of quiz as well.I will than encourage them to share their friend’s contact by using the Telegram and Whatsapp share contact feature. However I am not sure how to capture the data in my UserField.I try using {Input last Text} {Contact ID} {Phone} but it can’t capture the data directly froim the share contact feature.The worse case scenario is to tell the quiz participants to type in manually their friend’s name and contact number as that is making it way harder than purely sharing a contact.Does anyone have any idea how to resolve this issue?

We cannot process billing request right now please contact our friendly support to proceedwhat to do?thankss