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¡Hola!Recientemente nuestro número de WhatsApp Business fue temporalmente restringido, pero ya se resolvió el problema y WhatsApp restauró nuestra cuenta por completo. Sin embargo, ahora estamos teniendo dificultades para volver a conectar este número restaurado con nuestra cuenta de ManyChat.¿Alguien ha pasado por algo similar o sabe qué pasos podríamos estar omitiendo?¡Cualquier ayuda o consejo sobre cómo reconectar exitosamente nuestro número de WhatsApp a ManyChat sería muy apreciado!¡Gracias por adelantado!

Tengo un problema al agregar un suscriptor a traves de Make. Me arroja un error 404 indicando que no tengo autorización para agregar teléfono o Id de usuario. Sugiere ponerse en contacto con soporte para habilitar la opción pero no encuentro por ningún lado una comunicación directa con soporte. 

Acabo de iniciar con manychat para automatizar mensajes de Facebook con palabras claves, pero esto no corre.. Ocurre que en la opción AUTOMATIZACION, solo están las opciones de BASICO y SECUENCIAS. Alguien sabe donde encuentro la opcion de keyword para activarlas. 

Hi ManyChat Community!We recently had our WhatsApp Business number temporarily restricted, but the issue was resolved, and WhatsApp fully restored our account. However, we're now facing difficulty reconnecting this restored WhatsApp number with our ManyChat account.Has anyone experienced something similar or know what steps we might be missing?Any help or guidance on how to reconnect our WhatsApp number to ManyChat successfully would be greatly appreciated!

Hi everyone 👋I'm currently using Make to send a webhook response back to ManyChat with a JSON payload.For some reason, when sending boolean values (true or false), the values don't seem to register correctly once received in ManyChat. It’s says that this is not set, please I have tried everything , I don’t know what to do.This is the mapping: Has anyone encountered this issue or knows how to ensure ManyChat properly recognizes boolean values sent via webhook from Make?I'd greatly appreciate any insights or solutions you could share.Thanks! 😊  

"status": "error","message": "Wrong token"

{  "subscriber_id": 1885776809,  "data": {    "version": "v2",    "content": {      "messages": [        {          "type": "text",          "text": "Tu mensaje aqua"        }      ]    }  },  "message_tag": "HUMAN_AGENT"}   Quiero hacer una peticion simple, pero creo que me lo impide el message_tag que solo esta disponible HUMAN_AGENT para IG, como puedo activarlo? Solo tengo una cuena profesional conectada y puedo responder mensajes directos desde manychat pero quiero hacerlo con su API

Hi,More and more automation is causing me the same problem. About 70% of contacts who start the automation don’t see the button with the link and drop out!Where is my mistake?Thank you!

I had around 900ish contacts before, and I started deleting and unsubscribing in order to decrease them. It went all the way down to 504 contacts but it wouldn’t go any lower than that. I’ve unsubscribed every single contact I have but for some reason it just didn’t go below 500.This is frustrating because I want the $15 dollar plan for having below 500 contacts. After some time my contacts went back up to 688. I unsubscribed all of them again but the number didn’t decrease at all and remained at 688.What is going on? please help  

Hello, I have a client who signed up for Manychat with mu link on 06 March. She has a 14-day trial account. However, I coudn’t find her subscription in my dashboard partnerStack. When will ot appear for me?

Olá! Tenho campanhas no gerenciador de anúncios cujo objetivo são VENDAS.Os clientes costumam comentar muito nessas postagens, pelo que preciso automatizar as respostas ali no comentário dando indicações. O problema é que ao criar o fluxo de resposta para comentários de feed/reels, o manychat não permite selecionar o anúncio do instagram, permite apenas as postagens orgânicas. Outro problema é que se eu utilizar o gatilho de clique em ADS, pelo que entendi, permite apenas se a campanha no gerenciador de anúncio for do tipo “ENGAJAMENTO”,  para que então exista a opção adicional do call to action “enviar mensagem no instagram”, selecionar o modelo de meensagem > app parceiro > manychat > escolher fluxo, etc. Somos forçados a criar apenas campanhas do tipo “ENGRAJAMENTO”, para que o manychat possa responder os comentarios de ADS no instagram? Preciso muito de ajuda para fazer funcionar em campanhas de vendas...não faz sentido eu mudar a maneira de criar campanhas. Obrigado!

Olá!Estou tentando criar o automatismo simplesmente para responder automaticamente os comentários nos feeds/reels de um perfil do instagram. O problema é que não deve enviar DM para o utilizador e o fluxo do manychat parece obrigar a ter uma DM no fim!É possível desabilitar a DM no final? Obrigado!

I have my WhatsApp number linked and verified, everything is in order, and the ManyChat application itself tells me that they cannot send the message and I should contact support, but I cannot find a direct chat and I don't know what to do. Would it be better to connect another number from scratch?

Sorry, I’ts my firt post. I don’t know if ineed post in english or portuguese, I’ll try post in portuguese.If needs in english, please, let me know. Criei uma automação para equipe interna da empresa, onde eles interagem com a ferramenta/automação.Agora, necessito criar uma automação para produtores, onde enviarei um whatsapp assim que feito o carregamento, é um ticket com informações de peso, etc.Tenho medo que indentifique-me como spam ou algo nesse sentido e bloqueie minha conta ou algo nesse sentido. Isso pode ocorrer ou estou viajando?Essa é a maneira correta de fazer?Até pq estarei utilizando o mesmo número de verificação. Aguardando ancionamento sugestões, tentei contato com suporte no manychat mas não encontrei nenhum e-mail. Grato.

Any idea what I did wrong here?  

I need your help with something important 🙏I’m building a flow where, when someone needs assistance (like opening a support ticket), I want to notify a specific person – but only inside the Manychat app, not via email. The client does not want to receive email notifications for every ticket.Is there a way to: ✅ Trigger an in-app notification (like a task or alert in Manychat) 🚫 Without sending an email?If that’s not possible right now, is it at least possible to change the email address connected to the Manychat account so those notifications go somewhere else?Really appreciate any guidance, tips, or workarounds from anyone who faced something similar! 🙌Thanks in advance 💙

Meu nome não aparece quando envio mensagens, só o número. Minha empresa já é verificada na Meta e aqui no Manychat aparece o nome que deveria aparecer no número. Alguém sabe o que fazer?

Hola, desde hace dos días me registre en una nueva cuenta con manychat, he tenido otras anteriormente , pero me cree esta nueva porque es un nuevo negocio, vincule un whatsapp con el numero que da la aplicación gratuita, y me encuentro con la sorpresa que manychat no me deja enviar mensajes, yo si puedo recibir y todo, lo que no me dejan es enviar los mensajes, no entiendo porque es primera vez que me pasa, pues ya tengo otras cuentas y jamás había tenido problema, el mensaje que me aparece es este No se pudo enviar el mensaje

Eu gostaria de saber se a conversa é encerrada automaticamente após algum momento sem interação e como posso configurar um tempo mínimo para que isso ocorra.

What am I doing wrong?When I tested this, why is is repeating the title of the buttons?   

Why isn’t the automation firing when I message the keyword?I’m using the ‘out of the box’ automation template just to test this.When I message the keyword “video” nothing happens. I have another automation working when they comment on a post… that runs the workflow and sends the initial message - however clicking the button then doesn’t send the next message… nothing happens.Everythign is working fine with FB Messenger. It’s just the IG that’s the issue.I’ve tried disconnecting IG and starting over from scratching reconnecting the account etc. All the meta settings have manychat as the receiver - However I’m wondering about this… the Instagram receiver only gives me “manychat” as the option and not the Manychat-IG (IG App)… could that be something?   

Al recibir una imagen de parte de un cliente, esta solo puede visualizarse una vez con el chat abierto, al refrescar figura ‘imagen no disponible’, esto se debe a un bloqueo de red o permisos de la web?

Hi everyone I’m trying to build an Automation with Instagram + ChatGPT (see Screenshot below)For some strange reason instead of the response, I get “No longer available” in small grey text from Instagram (see screenshot below)The stranges thing is that when I reload the page, then I actually get the AI answer but with a button “Get updates” that I have no clue where it comes from.This automation used to work, but when I recorded and reproduced it it stopped working (both the newly made one and the old one that used to work).The exact same automation still works for Facebook and WhatsApp. What I tried so far:Again removing and reconnecting Instagram to ManyChat Deleting and remaking the whole flow Deleting and remaking the ‘fields’ (variables) My thoughts:When recreating this, I also removed and recreated my Manychat connection to Instagram. Perhaps there is a permission issue? (altho I did the same with Facebook and had no issue there) Perhaps someone of you came across this and will k

Hello,I am creating a multi choice follow up after I send a link to person when he commented. How can I choose what next message he will receive after he chooses an option in the multiple choice message? Can you please help?  

When messenger begins chatting with Mobot, the DMode Digital chatbot, it goes directly to AI (installed as a template). I want it to first go to the “New Mobot Flow”. I am new with Manychat, and I don’t know the difference between a flow and a template. Can you please explain.