Ask and troubleshoot

Ola pessoal, tudo bem?Sou novo aqui e minha principal duvida é se conseguimos enviar arquivos de audio gravados como se fossem mensagens de audio gravadas de forma NATIVA, sem aparecer que é um arquivo de audio e sim a foto do perfil da pessoal como se estivesse sido gravado diretamente no Whatsapp, tanto nas automações, quanto no chat online tambem, já tentei subir o arquivo em formato mp3, ogg e nada, wav não é aceito pelo manychat, alguém da uma luz se é possível fazer isso?

Hi,I have more than 1200 subscribers, but when I have sent message to them Its delivered only to more than 800 people. Why is like that? Thanks fir your help,David

Hi, I’m having trouble understanding how to correctly set the content type for my broadcasts in Manychat.I’ve created a list where users have explicitly opted in to receive daily updates (promotional messages). However, when I send the broadcast and check afterward, it’s marked as non-promotional content, even though the message is promotional in nature.When I’m setting up the broadcast, I notice a "Reason" field during the process, but it only shows me the list I’ve created and doesn’t give me the option to specify whether the broadcast is promotional or non-promotional. I can’t find any settings or options to adjust this during the setup process.Could someone guide me on how to properly configure the broadcast type as promotional? Thanks in advance for your help!

How to create a persistent Telegram menu for chatbot?

Whenever I try to save my custom fields collected while the interaction between the bot and the user in my spreadsheet, the file is always empty, no inserted data at all however the file name is chosen right also the name of the column. Can someone help me?

O recurso de respostas de stories em leads não está funcionando corretamente no meu instagram. Já fiz tudo que era possível. Esse recurso realmente funciona nos stories? Quando alguém comenta a palavra-chave não deveria funcionar como acontece nos comentários quando a pessoa comenta a palavra-chave? 

Hello folks,I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. Anyone has any idea to implement something like this?  

as automacos do whatsapp nao iniciam, muito menos as mensagens manuais que envio, sempre pedem para falar com o suporte, o que devo fazer?

Hola, estoy intentando enlazar mi cuenta de WhatsApp Business con ManyChat, pero tengo un problema cuando pongo el nombre de mi empresa que es Atenelier me marca como error, ya lo intenté cuatro veces, pero ya el sistema de meta me dice que ya no puedo intentar más de una vez, si ya no lo aceptan, se va a bloquear la cuenta o durante ese mes, no voy a poder cambiarlo y no voy a poder usar el número, estos son los números, los nombres que usé, pero ninguno me lo acepta meta. Es un estudio de belleza. Adjunto las capturas de pantalla porque ya no sé qué hacer. Estoy preocupado Porque ya nada más me queda un intento. Ya intente con estos nombres  Atenelier  Studio Atenelier El Arte De La Belleza Atenelier Departamento De Atención A Clientes De Belleza Atenelier Especialistas En Belleza Atención Al Cliente Atenelier Studio De BellezaMi correo es ateneliermx@gmail.com y el dominio igual dice ateneliermx no se si tenga que ver el Mx que no lo aceptan, estoy preocupado. adjunto imágenes de lo

Hi everyone, I have a problem wiht automation that I don’t know how to turn off and it’s active on my IG. The automation is about anyone commenting anything under any post/reel rusults in getting a message about unrealated thing (always the same one). So if there is an automation for a word, let’s say IDIOM, they get the right message, but if they comment something different, literally anything else, even “good job” - they immadiately get a message (unrelated to any post) and I don’t where to find this automation and first of all - how to turn it off :( 

hello i don't know what more to do.  I tried to use WhatsApp OR I tried to connect. this comes at the end:  You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements. If you think this is incorrect, reach out to Meta Business Suite support for help. everything I checked makes sense and now I really dont know what to do. im not able to connect.do you have any ideas?? 

Hi everyone,I’d like to share an issue I’m experiencing while trying to integrate a phone number for use via the WhatsApp API through Manychat.Initially, when attempting to integrate the phone number for the first time, we encountered a problem—the verification code from Meta never arrived due to an issue with our device. Once we resolved the device issue, we attempted to finish the integration process. However, since it took us some time to fix the problem, the browser did not function properly when requesting a new code. As a result, we decided to restart the process.To ensure a clean setup, I went to Business Manager, deleted the WhatsApp Account, and started the integration again from Manychat. However, just before reaching the step where we request the verification code, an error message appeared stating:"The selected commercial portfolio has the following restrictions, which may affect your ability to create or modify WhatsApp Business accounts."We attempted the process multiple

I’m experiencing a persistent issue with Manychat. No matter whether I’m at home or at work, the platform keeps displaying an Internet connection problem error, even though my internet is working perfectly fine. I’ve tried accessing Manychat from different locations and networks, and I even tried deleting the app and reinstalling it as well as rebooting my iPhone but the issue remains the same. It has been like this for a couple days at lleast.   Could you please help me troubleshoot this ASAP? It says Give your connection another go check if you have wi-Fi and data And try again 

Hey, My data isn’t transferring to a google sheet in one of my manychat accounts for some reason.  I tried to go to the help centre for troubleshooting but the page isn’t there anymore.  I’ve refreshed permissions and no luck. All the input fields are fine and functioning - and i’ve selected the right sheet. Thanks Carrie 

For the past few days, the app keeps saying I am not connected to WIFI but I am. I can’t connect my FB post to Manychat via the app. I have deleted and reinstalled and signed in and out. Any ideas how to fix it?

Estou rodando a API oficial pelo manychat e quando coloca um atraso inteligente para envio de uma mensagem, não são todas as pessoas que recebem a sequencia. O exemplo no print eu enviei um teste com 2 contatos e a partir da segunda mensagem apenas 1 contato recebeu o restante do fluxo  

 Hola, no se si es problema de mi página o de alguna configuación de Manychat, pero cuando alguien comienza una conversación en facebook msn le llegan esos mensajes y no se como ocultarlos o desactivarlos, gracias de antemanolaskngasgñ 

Hello there,I would like to export my contact data to google sheet. Everywhere in Q&A says I have to set up an action block then broadcast them to the contacts…(Frankly speaking,  it is not intuitive) But I cannot find the Broadcast tap on the left.Is it a Trial account thing or the broadcasting function has been sunsetted for good? THANKS!Thompson 

Hey everyone,I run a sales and lead gen agency for influencers and I am leaving high level as their automations are buggy.I want to set up on here and I currently have 5 Instagram accounts i manage.How do i set up all 5 IG accounts without the client paying for it on their side, I have access to their pages of course, but when I log in it’s asking them to approve my request, make me an admin in *their* manhychat and then prompting them to set up a subscription to add a new user.I want all of the manychats accounts to be owned, managed and paid for on my side, 100%.My agency is a done-for-you serviceMy contracts with all of the clients is for a revenue % where i cover all costs of software / staff, so I know have to go back on agreements.How do I fix this, thanks.

Hello, nice to meet you alli just started a trial for the pro plan and im facing some issues1. API connection with Makei created An api key thru My profile > API settings > generete api keyand i entered this API  to manychat integration at Makebut i get this error “[401] Wrong token”Maybe it is because of im on trial? i tried to find guides about it but nothing worked2.When i openned a sub account for another facebook page it asked me to upgrade this sub account for proi thought the payment is per contact not per sub-accountsand agian maybe it is a problem that happen only on trial period?thanks 

The action buttons for some reason are not working on Android phones, is anyone experiencing this too and has a solution?

Hi everyone,I’ve noticed a discrepancy between the number of messages sent in ManyChat and the “Messaging Conversations Started” metric in Facebook Ads.In Facebook Ads Manager, it shows 250 messages sent, but in my ManyChat bot (AdTrigger), it only reports 150 messages sent—a difference of 100 messages.Everything is properly connected, so I’m wondering what might be causing this mismatch. Could it be due to how ManyChat tracks messages vs. how Facebook logs them? Has anyone experienced something similar or knows why this happens?Thanks in advance for your insights!  

Hey everyone!I've started working with a VA to manage messages on my Instagram page, but she should only see messages from contacts with a specific tag. Her job is to sell one service, so she doesn't need access to all messages.Right now, even though the contacts with that tag are assigned to her, she can still see every message we get. This makes things difficult because she has to search for her contacts manually on her phone.Any ideas on how to fix this?

I have a stories request automation based on a keyword, but most of the messages people reply with land in my message requests and the automation doesn’t work.  Is there a setting or something to make message requests still work? 

Hi,  Im trying to send whatsapp templates via API, but the documentation is not complete and I’m not finding a way to solve it.Right now my goal is send a message out from 24hs automatically when the appointment is 1 day before to confirm it.I have the template approved and ready to use.The broadcast option is not possible to me because it’s not possible make it automatically. Please if someone can give me more ideas I will appreaciate.Ps. Hablo español e ingles