Ask and troubleshoot

What does this condition “Business Follows Contact on Instagram” mean? Does it check if my Instagram account follows the contact? Am I correct? 

I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation

Hello! Please tell me how to make a monthly subscription to a product or service in the bot? Through which function to make a request in 30 days for payment and verification of this payment?

After our company recieved many comments in one day and using dm and comment automation, our account got banned from commenting. Could you please contact your Instagram reps in order to solve the issue with them? If we are commenting to our own audience, then this unstated anywhere rules shouldn’t apply. I beleieve that Manychat is offering this service, then you should sort it out with Instagram.

Upgrade to pro but i have problem "Something went wrong with your card. You need to contact your card issuer for more information" help me pleasere 

Olá. Estou com um problema. O gatilho de “usuário clica em anuncio do Instagram ” não esta aparecendo como na foto.Isso só esta ocorrendo com o Instagram. No anuncio do facebook esta nomal   Como resolver?

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

Alguém poderia me ajudar? Tenho muitas dúvidas em relação ao meu plano e o valor. Mas nunca consegui achar um suporte do ManyChat. 🤦‍♀️

Hi - I’m new to Many Chat and am trying to set up the following flow; person COMMENTS on reel or post a keyword They get a DM asking for their email address The next message is a link to my e-book (a google doc link)I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

Minhas automações no instagram estão apresentando problemas; Os botões estão bugando, eles aparecem em lugares diferente e duplicados, Além disso não consigo ativar dois fluxos ao mesmo tempo pois os botões se confundem e aparecem o botão que é de um fluxo em outro fluxo causando uma confusão, alguém pode me ajudar por favor?

Hello,I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.Is this information correct?Thanks for your reply.

Hola buen día. Les saluda Ángel, formo parte de una institución digital que se dedica a acompañar en formaciones espirituales. Debido a eso constantemente tenemos promociones de Formaciones, retiros, seminarios, etc. Por lo tengo usamos el envío de masivos a una base de datos que hemos construido a través de los 4 años que tenemos de ejercicio. Desde que usamos manychat nos han bloqueado dos veces el numero cuando enviamos masivos a pasar de usarlo en modo API. ¿Tienen alguna recomendación o saben de algún paso que puedo estar pasando por alto a la hora de usar esta herramienta?  

Ive setup at end of flows to collect name, Email the entries are showing up as TRUE on the sheet and im not getting the data like the emails that people are typing, can anyone help

Hi, there. I’d like to send automated messages on WhatsApp to people who purchase a specific product on Hotmart. Can someone teach me how to do this, please?

Preciso de ajuda, por favor 😬 Tenho mais ou menos 3000 mil contatos antigos no manychat (Instagram) e gostaria de saber se posso enviar mensagem em massa tipo para 500 pesssoas para recuperação, ou se tem como reiniciar as automação das quais eles já passaram.Ou perdi tudo mesmo? Obrigada desde já!

Hi, I keep having a problem with my post, saying it won't work with a collaborative post. I don't understand this as I'm new to working with many chat. Please can you help?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer.  I can fetch the basic details and docuements from user  and send the data to our webhook.   However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job.  Is there any way for me to set those questions dynamically in whatsapp bot?   

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks! 

Eu gostaria de enviar uma automação para um contato.Ou seja, a pessoa recebe o fluxo de mensagem da automação sem que tivesse digitado a palavra-chave ou disparado algum gatilho. É possível? Como faço isso? 

Hello! please tell me how to sign up for a monthly subscription to a product or service in a bot? Through what function can I submit a request after 30 days for payment and verification of this payment? Manychat has been updated and I don’t see some functions from the list, maybe someone has already used it, I would be grateful for your help

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am

Could manychat cause this, and if so how can it be avoided?  

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

Quando tentei criar minha conta, não a consegui criar no computador. Então, criei no meu smartphone, baixei o aplicativo e tudo funcionou bem. Mas não consigo acessar minha conta no computador, pelo navegador, de jeito nenhum. Sempre dá erro. Como posso consertar isso?---------------------------------------------------------------Original: When I tried to create my account, I couldn’t do it on the computer. So, I created it on my smartphone, downloaded the app, and everything worked fine. But I can’t access my account on the computer, through the browser, at all. It always gives an error. How can I fix this?

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?