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Si no le envio a los leads seguimientos en las primeras 24 horas ya los perdi? los templates ya no se pueden enviar  por broad cast en USA. Pierdo los leads a no ser sacarlosy darle seguimiento email marketing o manualmente. 

Hello! I have the default reply enabled. It sends the automated message every time someone sends me a DM. Is it supposed to be like that?  How do I make it so if it is the first time messaging they get the automated reply, but no more after that? So just one automated reply per contact. TY

En el lead center de meta le pongo labels a lo lead que me entran, cuando voy a many, los lead existen pero no se de k ads o instant form vienen, ni tienen la label que ya les puese en meta? Tengo que hacerlo a mano?  

Sempre que tento conectar, acaba indo para essa mensagem, mas não recebo nada para aceitar em nenhum local. Me ajudem! 

WHY? 

Buenas ! Necesito ayuda por favor, ya tengo mi vinculación con el manychat y whatsApp, tengo la cuenta PRO , si es necesario puedo cambiarlo a business, pero necesito agregar 9 numeros más , como agrego esa informacion,para que manychat pueda  controlar varios numeros o como transfieron la información  de esos numeros sin perder chats ni contactos.  

Hi! My account is registered in Ukraine and I’d like to activate the Ukrainian Relief Program (free Pro plan). However, in my Billing settings I only see the standard “Activate Pro Trial” button (which becomes paid after 14 days) — there’s no “Start Pro for Free” option for the relief program. Could someone from the team help activate this manually? Thank you!

Hi Everyone, I just re-opened my account in manychat and I see that I already have 41 active contacts for whom I pay (essential plan). but I don’t have any automation set yet. So manychat takes money without doing anything?  I need manychat for DM automation. Is there something I miss? :-( 

Hi there. All of my automations stopped working today. I have refreshed my permissions several times. I received zero warnings from Instagram / ManyChat. I have been trying to reach someone and am coming up empty. Does anyone know what I can do? Everything was working until 1130AM EST and then suddenly just stopped.  TIA!

Foram cobradas 06 parcelas de 10 dolares por um disparo em massa que não saiu no dia e nem no horario programados, sendo que tinha menos de 1000 leads e esse disparo seria gratuito. Foi cobrado o valor de 15 dolares pelo Plano Pro e mais esses 60 dolares. Pedi cancelamento do Plano e solicito reembolso imediato. Entrarei em contato com o banco amanha cancelando essas cobrancas indevidas. E não há como encontrar pedido de reembolso no site do manychat. Não quero mais os serviços. 

Hi :) I direct message people with a link to a resource when they comment on a post. The message stays the same, but the link changes with the keyword. At the moment I have around 30 different automations for each keyword and resource, and 10 auto-replies for each. It’s growing fast, and changing the message template is a nightmare. What’s the best way to contain this into one Automation flow?Gemini suggested integrating with Google sheets, looking up the keyword, returning the row’s value, and then inserting the return value user field into the message. In the below flow, I have the Get Row By Value mapped between Google Sheet fields and Manychat user fields, but the user field part of the direct message is coming up blank.Maybe I need to add steps to save the comment (I think known as user input) to a user field used to lookup, and then use the lookup user field to Get Row By Value, and then write the lookup value to another user field?Am I on the right track? 

Hi! So I'm new to MC. I want to create a simple flow to capture phone nr of a lead that sendig us a dm.So I made a flow with the trigger send msg contains "sporten”. Then a question with 3 quick reply buttons.When I test this in preview it works. When I test it with the QR code, nothing happens. I got send to the DM screen but nothing happens.Looking for some help, thanks! 

Good afternoon! Are there any updates regarding the extension of the discounted plan for users from Ukraine? Or will it end, as previously stated, on June 30, 2026?

Recently, I can’t reply the message anymore, the premission change it as “Admin”, and I do refresh the premisson but it shows “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.”…. Do you have experience it? How I can solve it as well? Ready needs help, thanks a lot!

Hi, I have created an account with Many Chat via my Meta Business suite and added both my business Instagram accounts. When i go to the Many chat dashboard, it asks me to add an account, and then takes me back to the “connect via meta business” Can anyone help here? 

Everything I’ve seen tells me this is so easy and the best thing to use! I’m having nothing but issues! I created my account, linked my Instagram and Facebook messenger and set up a bunch of automations. My mentor messaged me last night and the automation worked! NOW, I can’t find that automation to edit it because I don’t like how I wrote it. In the process of everything, I think I may have disconnected Facebook because it keeps showing up with the email address that is on that account and not the one I used to sign up for this site. I tried to log into the website and NOTHING I did is there and I feel like I have multiple accounts at this point. The app on my phone is telling me that I need to connect Facebook, but when I go in there, it tells me I’m already connected. I don’t know if my detail was thorough or not because I’m just so frustrated. I got an email saying that a lot of people get tripped up at this point, and I came onto the site thinking it would walk me through what I d

Hola comunidad,Tengo una WABA con  strikes de "Sending spam"  siendo que solamente tengo campañas de Click to Whatsapp, no genero un solo mensaje saliente. El flujo comienza cuando recibe un mensaje de los clientes.  YA IMPLEMENTÉ✅ Disclosure "asistente automatizada" en primer mensaje✅ Opt-out con SALIR✅ Pasé de 5 burbujas a 1 con el inicio del mensaje del cliente✅ Business Verification aprobada✅ Facebook + Instagram verificados (Meta Verified)✅ Perfil de empresa 100% completoPREGUNTAS1. ¿Alguien tuvo flags repetidos pese a Quality Alta? ¿Cómo lo resolvieron?2. Smart Delay de 10 seg en ManyChat: ¿realmente sirve?ya no se que cambio realizar para dejar de recibir estas alertas.  ​​​​​​​Gracias 🙏Pablo

Me again!When I test an automation in Messenger (not manychat), I can only do it once. It won’t fire after that. Is there a way to reset it so I can test as many times as I need to?Doing FB post comment to messenger. Thanks

Olá!Criei uma automação para uma postagem específica e as respostas não foram feitas nos comentários dos seguidores que já haviam comentado com o gatilho criado.

Hello,It works. I tested in messenger instead of Manychat and it did validate.  I am working on an automation that asks the lead for their phone number. Isn’t manychat supposed to validate the phone number to see if it’s formatted correctly? And give an error if not?When I test it in Manychat, I can put in anything (xxx) and it will just move to the thank you message.Is there something in the settings I have not set correctly? Any help would be appreciated.  

Tenho pedido ajuda inúmeras vezes com o problema de minha conexão da conta Facebook com Many pois comecei a trabalhar com a automação do Manychat recentemente. Ao tentar conectá-la para o acesso a conta e realizar automações meu acesso começou a ser negado e desde então não iniciei a saga de pedir ajuda a plataforma para a restauração da conexão pois somente estou conectada com o canal do Instagram. Apesar da informação do "acesso negado”, o Manychat também informa que esta conta já está conectada em seguida se eu desejo alterar as configurações dessa conexão…! Pois bem, clico em sim, realizo e aceito as atualizações e no final o acesso é negado novamente!!! O interessante é que as últimas automações que realizei via teste para ver o que acontece, aparecem no Facebook..!! Assim, solicitei a ajuda da plataforma para ver o que estava ocorrendo com minha conexão e o porquê desse erro….?! Após 15 e-mails, eu disse 15 e-mails, qual não foi minha surpresa quando a plataforma disse que minha

I just received notification from Manychat support that I've been permanently banned from the platform. Since 2025, I've been having problems with Manychat accounts being disconnected and suspended. This wasn't affecting my Instagram account where I used Manychat.It started in early 2025 when I tried to access my Manychat profile and the platform returned an "Access Denied" error. Upon contacting support, I was informed that my account was suspended for violating the rules and policies of "Section 7 - Prohibited Uses". When I questioned support, they told me they couldn't disclose the exact reason my account was canceled.I read all of Section 7 - Prohibited Uses and there was nothing that violated any rules or platform policies. But I understood and moved on. I created a new account, and that's where my HELL began for over a year.Every time I created an account, it was banned hours or minutes later. I kept messaging support to understand the reason, and they always said the same thing:

I am writing to report an issue I have been facing while trying to renew my subscription.My account is based in India, and I have been attempting to complete the renewal process for the past several days. However, despite trying with 6–7 different debit and credit cards, the payment consistently fails, preventing me from renewing my subscription.I have already verified that:The cards are active and functioning normally for other online transactions. Sufficient funds/credit limits are available. International and online transactions are enabled where applicable. Multiple payment methods have been tested, but the issue persists.As a result, I am unable to continue my subscription despite repeated attempts.I would appreciate it if you could investigate this issue and advise me on the cause of the payment failures. If there are any alternative payment methods available for users in India, please let me know.

Im trying to connect to Messenger via the meta conversions api. Ive added my dataset id & token but when I click enable it shows an error ‘something went wrong’ There is a also warning on the Messenger settings page: EU and Japan Privacy ChangesYour Facebook page was affected by the European Union Privacy Shield updated law action. This means your page was either created from EU or Japan, or has an admin from EU or Japan. This feature is no longer available.I’m in the UK so its not EU or Japan so I don’t know if this warning is affecting anything or not. Any help would be appreciated. 

Hi, I have an automation called and I am trying to set it up so people get automatically subscribed to Kit. It doesn't seem to move the contact from IG into Kit. Attached are some screenshots!Can someone tell me what I am doing wrong?