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Hello ManyChat Support,I am the owner of the Instagram account "ginkofarm".When I try to connect my Instagram account to ManyChat, I receive a message that it is already connected to the workspace "XEMMOPT". I no longer have access to that workspace and cannot manage the connection.I am logged into ManyChat with the Google account ginkofarm1@gmail.com, but my Instagram account is still showing as connected to XEMMOPT.Could you please help me disconnect the Instagram account from the old workspace or transfer access to my current ManyChat account?I can provide any information needed to verify ownership of the Instagram account.Thank you.

every time i request a demo or contact to get support for my account i just get an email back about manychat’s elite program which im not even interested in. and no one even replies when i respond to that email about elite. im paying for the pro plan too and having a frustrating time getting support. running into issues with my automations set up here and need help!

I continue to have people message me that they cannot see the links I am sending in the automation. They can see my message in the blue box, but they do not see the links below that. Any thoughts on why this might be happening? 

Instagram handle isnt clickable in DMs I started Auto DM from comments for following 

I saw that there’s a new option to send PDFs directly, so I was excited to try it. I set up a new automation, with a keyword trigger, and dropped in my PDF. There are two issues when testing. First, the link looks like this (there’s no thumbnail or file name): Second, when you click on the PDF, you get this message in Safari:I don’t like that at all, It looks very spammy and doesn’t match the PDF link. I guess Meta is doing something to the  URL but is this normal? Is there a way around it? 

Hey Guys, I am running facebook ads and on the facebook it showing that we have 100+ message today but only 3-4 messages total are in.  

Hi team,I have ManyChat connected to WhatsApp Cloud API and I’m running Click-to-WhatsApp ads from Facebook/Meta.Here’s the issue:Meta Ads Manager reports 134 conversations started. WhatsApp Manager shows 163 messages received. However, ManyChat only shows around 70 contacts/conversations.Important notes:The WhatsApp number is correctly connected to ManyChat. Ads are properly linked to the correct flows. Meta only counts conversations when users actually send a message, so this is not a click issue. WhatsApp confirms the messages were received. This suggests ManyChat is not capturing all incoming WhatsApp messages.Could you please help me verify:If all incoming webhook events are being received by ManyChat. If there could be a webhook conflict or missing subscription. If there is any known issue with WhatsApp Cloud API message syncing.Thanks!

Hey everyone, hoping someone has run into this. I've set up Instagram comment automations with specific keyword triggers (also using a ManyChat template for one of them), and the automations are responding to comments that have nothing to do with the keywords I set, and it’s happening to post that have nothing to do with keywords.Things I've already checked or considered:Match type on the keyword (contains vs. exact) Whether multiple automations are listening on the same post Whether the template I imported brought its own triggers alongHas anyone else hit this with the comment-reply automations, especially when combining a custom one with a template? Curious whether it's a known bug, a setting I'm missing, or something with how Instagram is passing comment data through the API right now. Any guidance appreciated.

Intenté iniciar sesión como de costumbre, pero al acceder con mi correo habitual, la cuenta que previamente tenía configurada ya no aparece.Posteriormente intenté volver a agregar mi cuenta de Instagram, pero el sistema me indica que debo enviar una solicitud de acceso. Realicé la solicitud y quedé a la espera de alguna notificación o confirmación; sin embargo, no he recibido ningún mensaje ni alerta en ninguno de los correos electrónicos que utilizo con mayor frecuencia.como puedo proceder?

Hi Guys,I’m having an issue connecting ManyChat to the DeepSeek API."This is my first time trying this setup. When I set a new Action Request from ManyChat, it fails to connect to DeepSeek."I have already confirmed that: My DeepSeek API key is valid The DeepSeek API endpoint is working normally outside ManyChat My DeepSeek account has available balance The issue happens specifically with a new Action Request in ManyChat I’d like to know: Has anyone experienced the same issue with ManyChat and DeepSeek API? Is there any known limitation related to timeout, headers, or request format in ManyChat Action Request? Is there any way to check logs or debug the failed request inside ManyChat? Additional details: This is my first time trying this setup, and the request failed I have attached screenshots of the request setup and the connection status in ManyChat Thanks in advance.  

I am trying to connect my client’s Meta Ads to ManyChat, but it keeps failing to do so. No idea where to begin troubleshooting. It just says failed to connect. I am admin on my client’s Meta accounts and ad center. Please help.

Hi everyone,I'm trying to understand exactly how the Instagram "Post or Reel Share" trigger ("User shares your post or reel in a Story") works under the hood, because I'm running into two things I can't reconcile.1) Specific post selectionThe trigger lets me pick a specific post/reel. But based on the Instagram Messaging API, when someone shares your post (or mentions you) in their Story, the `story_mention` webhook payload only contains the Story media URL (a CDN link) — it does NOT include the ID of the original post/reel that was shared. I've also seen Manychat staff say in this community that it's not possible to retrieve the post ID.So how does the "specific post" option actually filter? Does it truly restrict the automation to the chosen post, or does it fire for ANY mention/share regardless of which post was shared?2) Manual @mention vs. just sharingIn my own testing, simply using "Add to story" to reshare a post/reel does NOT trigger anything — it only fires when the user manua

Since im new here i have questioni heard that smart delay doesnt work after 15sec cn i make it to be more then 2-5minutesi have same one for ig thanks  

I’m running ads through meta and have integrated manychat- I love it but I have noticed duplicate messages sending. I think it’s when they go out and come back in or press the ad twice as in my dm’s it appears that way so then the flow is being triggered multiple times. I’ve tried to find the answer here but very confused so any help is appreciated! I’ve seen mention of a tag and condition but confused where to put this as the ad trigger has to start with a message? I’ve attached some of the response examples and my current automation!  Thank you so much!

구독을 할 생각이 없는데 방금 금액이(384달러) 결제되었습니다. 환불을 요청드립니다.

자동화 사용을 그만하려고 구독취소를 할 예정이었는데 금액이 결제되었습니다. 384달러 환불을 요청드립니다.

Olá pessoal!Meu nome é Walysson e atuo como gestor de tráfego. Recentemente comecei a expandir a implementação de automações com ManyChat dentro da agência onde trabalho.Estamos integrando automações ao Instagram e WhatsApp para geração e qualificação de leads, e pretendo ampliar esse trabalho para diversos clientes nos próximos meses.Gostaria de entender melhor como funciona o processo para se tornar parceiro oficial da ManyChat.Para quem já foi aprovado:• O que mais pesou na aprovação?• Existe algum volume mínimo de clientes ou implementações recomendado?• Há alguma certificação, treinamento ou participação na comunidade que vocês consideram importante?Agradeço qualquer orientação ou experiência compartilhada.

Hallo,ich habe seit einiger Zeit Schwierigkeiten mit ManyChat. Die Automationen funktionieren bei mir leider nicht zuverlässig und ich weiß nicht, woran es liegt.Teilweise kommentieren Nutzer das hinterlegte Keyword, bekommen aber keine Nachricht oder der Flow wird nicht gestartet. Ich habe bereits alles mehrfach kontrolliert, finde den Fehler aber nicht.Kann mir jemand sagen, welche Ursachen dafür infrage kommen oder was ich noch prüfen könnte?Vielen Dank!

I have used new Hi to new follower DM for months and it suddenly stopped working. I have tried refreshing permissions, deleting the sequence and doing it all again and still nothing  Can someone help with this? How do we contact someone at manychat? 

I am using the "User Comments on Your Post" for Faceboo. I would like to retrieve the FB contact ID and put it ina user field, so I can create a contact in my CRM and have an AI agent take over the conversation on messenger. I don't see the info when I try and add it to a user field. Where can I find it?

I’ve delete two old manychat accounts by they have not been removed from my account so I can’t add a replacement. They are currently showed as greyed out but still on my account, how can I get rid of them completely? I’ve follow the manychat instructions but they appear to be ghost accounts now!

Can anyone tell me how to get a human agent to help me?  I used the AI service to start this and it took me down a destructive rabbit hole that I had to figure out myself hhow to undo and I can’t get any actual help.  I am on a trial and if THIS is how we are treated I will NOT be continuing on to a paid version.

Bonjour,Je viens de m’apercevoir que j’ai été prélevé 2 fois :le 29/06/25  Le 30/06/25Comment faire pour obtenir une vérification de mon compte et le remboursement; De mon côté il vame falloir vérifier les mois précédentes également.Je vous remercie de votre retour.Cordialement 

I have the paid version of manychat and I cannot get the most basic automations to fire.I have connected my instagram and associated facebook page correctly. I have also deleted the connection, deleted the automatons, tested with multipleaccounts and still nothing. I've attached pictures of the automations, they're insanely simple.  Can someone help?  

Olá, pessoal! Preciso de ajuda para recuperar ou acessar uma conta do ManyChat.Ao tentar conectar o Instagram Look Chique • Vestidos de Festa , aparece a seguinte mensagem:"A conta do Instagram com o nome Look Chique • Vestidos de Festa já está conectada a Look Chique • Vestidos de Festa. Altere sua conta do Instagram para obrigação ou solicitação o acesso do administrador da página."O problema é que não sabemos em qual login, e-mail ou espaço de trabalho do ManyChat essa conta foi conectada anteriormente. Já temos acesso ao Instagram e à página do Facebook, mas não conseguimos localizar o administrador antigo.Alguém sabe como recuperar esse workspace, identificar o login vinculado ou solicitar a desvinculação da conta antiga?