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I have 2 accounts, 1 Pro and one free, but can I have the pro with 2 accounts?Ho 2 account, 1 Pro e uno gratuito, ma posso avere il pro con 2 account?

I'd appreciate it if anyone can help identify what the issue is.I've already set up my account correctly and configured my Welcome Message automation. However, the automation wouldn’t trigger when someone clicks the "Get Started" button on my Facebook Page.Has anyone encountered this before or knows what I might be missing? 

Hi everyone,this is the issue that is affecting one of my clients. In some cases, message that is sent after the button is being triggered multiple times even though button was only pressed one or twice. I designed my automation with that in mind specifically, so that when button is pressed, automation checks was that button pressed previously. As you can see from the screenshots, button was in this case pressed once, and those 3 extra duplicates came BEFORE the smart delay was over, (smart delay is set before the voicenote, it has nothing do to with the duplicate sending of the video message)I am running this same design across multiple other accounts, and only on this account are these things happening so often. End result is lost leads of courseWondering did anybody have any similar issues before, and of so, how did you fix them?

I’m having a very random issue with a particular automation, and what’s even more random is it happens sometimes whilst other times not. I have a system set up where people can ask me for a free guide by saying GUIDE. They’ll immediately receive a link to my guide if they’re following, and if they’re not, they’ll get another message asking to follow me before the guide is sent. As soon as they click following, the automation asks them to follow me, again. So they click following and, once again, they’re sent another message asking to follow me. By then, they leave the chat (obviously...)Any idea why this is happening? It doesn’t happen to everyone! Which is even weirder….Thanks

Hola, necesito ayuda con este error al intentar reconectar Facebook con nuestra cuenta PRO.Cuando hacemos clic en "Actualizar Permisos" en Configuración → Messenger, Facebook abre la ventana de autorización correctamente, pero al confirmar aparece:"Hemos encontrado que este perfil de ManyChat ya existe - Se le redirigirá automáticamente a este perfil"Y nos lleva a una cuenta diferente en lugar de reconectar la cuenta PRO.Ya eliminamos la cuenta FREE asociada a ese Facebook pero el error persiste.Nuestra cuenta PRO tiene más de 100,000 contactos y todos los flujos activos. No queremos perder nada.¿Alguien ha resuelto este error antes? ¿Cómo lo solucionaron?Gracias 🙏

I transfered my subscription on another acc, and it wont let me cancel it, i didnt even used it, i would love to fix that, so i dont get charges on my cc

Hi everyone! Quick question.I'm trying to avoid misfires in ManyChat and make sure people only get DMs they actually asked for. Any best practices for keeping automations clean and preventing random triggers?Also, if anyone offers audits or consulting for this, I'd love a recommendation. Thanks!

Buenas, gente :) Os hago un consulta, por si alguien pudiera echarme un cable.Resulta que el año pasado estuve usando mi cuenta de Manychat y todo funcionó genial, capté muchos leads y las automatizaciones se activaron perfectamente. De hecho, este mismo año usé la opción de saludar a mis nuevos seguidores y también fue bien. El problema viene cuando vuelvo a activar mi suscripción esta semana pasada. Sigo manteniendo toda mi información tal cual estaba, incluso el mismo flujo para saludar a los nuevos followers, pero al darle a activar, no funciona. Pero además de eso, he creado otros 5 flujos con 5 nuevos lead magnet que pretendía empezar a usar ayer, pero no pude porque no había forma de que funcionase la automatización.Todos los flujos tienen el cartelito de “LIVE”, he actualizado los permisos de Instagram y de Facebook, he borrado todos los contactos que tenía guardados de las veces pasadas… y nada. He probado varias veces a poner las palabras clave desde otros perfiles de IG en m

Hi,We had this issue happen less than an hour ago, where ONE API call resulted in sending FIVE messages to the lead on Instagram. This is not a visual bug on Manychat, this was confirmed on Instagram that the lead got 5 messages, from 1 API call. There is no other system calling an API for this lead, no automation, nothing, just this oneThis led to lost of this lead, and is unacceptable. If there are any ongoing issues with Manychat’s API, please advise  

 I’ve just seen this pop up on my Manychat, a change to the 24hr window rules, where the new messaging window is within 7 days of someone entering via an ad. This seems to ahve come in within the past day or so as i havent seen this prior and cant find any information on changelogs for Manychat/meta?Ive tried a test broadcast to people who subscribed less than 7 days ago, but interacted more than 1 day ago, and its showing my audience is 0, where it should be 1000+ if this new set-up is true.Does anyone have any more information on this? is there anything i need to do specifically to message people, or does this just need time to roll out?

Hi everyone,My ManyChat automation stopped responding to Facebook post comments about 5 days ago. I’ve already refreshed the connection and even rebuilt the flow, but it’s still not working.Has anyone experienced this issue before or knows how to fix it? I’d really appreciate any help.Thank you!

Hi everyone,I am opening this thread because we have a serious issue that we cannot solve through support and I want to know if anyone else has faced something similar.Our Instagram account @kosta_bravissimo has been unable to send direct messages to users who comment on our posts asking for prices for more than 10 days.These are real potential customers who are actively engaging with our content. They ask for pricing in the comments, but we cannot reply to them in direct messages at all.We have contacted Meta support several times, but we only receive generic instructions to use the “report a problem” option inside the app. There has been no real investigation or clear explanation.We also have Meta Verified, hoping it would give access to proper support, but it did not change anything. Instagram support and Facebook Ads support just keep redirecting us without taking responsibility for the issue.Right now we are dealing with: We cannot message interested customers on our own business

so basically all my automations are up and running but its been a while now that i see manychat not working properly and skipping multiple comments from people a day. its absolutely annoying, especially taking into consideration i have a paid account. all systems are up and running and as i said: most of the times it fires, but the more time passes, the more skipped comments i see every day. it is absolutely annoying!!is there a manychat support to reach out for? 

Hey everyone!When I type out messages on manychat in some of the chats it gets sent 2,3 or 4 times. This just started happening in the last few days, and this is not an automation. It happens when I type messages out.I manage multiple inboxes with manychat and this is only happening on one account. I’ve already tried refreshing permissions.Does anyone have a solution for this?

Hi everyone,I'm having an issue with my Instagram ManyChat automation and I'm trying to understand if this is a bug or if someone experienced the same problem.The automation is triggered correctly when someone comments on a Reel/post: the user receives the first DM message correctly inside the DM there is a button (for example “Program”) The problem is:when real users click the button, the next message in the automation is NOT sent.What's strange is that: in Test Mode everything works perfectly the next message is sent correctly during tests but with real Instagram users the flow stops after the button click I already tried: republishing the flow checking permissions verifying the button action reconnecting Instagram Has anyone experienced this recently with Instagram automations?Could this be a Meta API issue or a ManyChat bug?Thanks 🙏

Hey,  i have some frustration about this automation for instagram, when someone comments they click the button watch video after this it’s not possible to have a next step because you must have it on private reply, on facebook it works but it looks like instagram won’t accept this kind of automation i tried almost everything, does anyone know how to still connect these?  

Does anybody has idea how to link all services to work together?I want to create n8n workflow and I need to use Manychat subscriber ID to match users in my database for all chanales like FB IG and TelegramBut when you connect TG bot to a personal telegram account it does not work.

Hi There, I made a email integration, where I also want to collect the first name. But after collecting the name, then it just stops and no confirmation message is sent and then in the end doesn’t send through Klaviyo;I am becoming crazy because I checked everything, blogs, claude, … Nothing is fixing it.Thanks!  

Hi, Set up a new ‘auto dm when comment’ on a specific post yesterday and it’s not working. Had hundreds of people comment and I had to manually send the links to them on my launch. Not impressed. I have done everything right, looks all connected and is live.My other auto dm new followers was already connected and was still working during this time? Please help urgently.

We're experiencing issues with affiliate links sent through ManyChat automations on both Facebook and Instagram (more frequently on Facebook).Our setup:ManyChat comment-to-DM automations Affiliate links from Geniuslink, Howl, BrandCycle, LTK, etc. ManyChat URL shortener is not disabledIssues we're seeing:Some users don't see the link in the DM at all - they are only seeing the opening message, but no link buttons Some users report that links don't work when clicked. Some users can open our website, but affiliate links on the page return errors such as "Page removed" or fail to load. The issue often resolves when users open the link in Safari or Chrome instead of Meta's in-app browser.Has anyone experienced similar issues with affiliate links in Messenger or Instagram automations? Are there any known issues with link tracking, redirects, or Meta's in-app browser that could be causing this? I field dozens of messages a day with users reporting that our links are broken. Any troubleshooti

My Insta account @christian_forstner had in the last week more then 10 Mio. Views and thousends of comments.But no comments from Manychat...everthing is fully set up in Manychat.Please help!Thank you!

If the user has already entered the AI-step ​phase, how can I disable the AI ​​responses and answer the customer's questions myself?

Hello, I have 3000+ DMS from old conversations, I filtered those contacts by “last interaction” more than 60 days. Created a sequence with a trigger to start the sequence when a Tag is added to a contact and another trigger when contacts added to the sequence. I have done the set up but the sequence does not start (is already live) I don’t see messages being sent to those contacts. 

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?