Ask and troubleshoot

When I send people messages on Insta an old ManyChat automation keeps sending to their feed. Thanks for your help

I am managing a manychat for a client which I set up, I hadn’t logged in a a while. there is an active keyword on instagram but when I log into Manychat with their log in details, it shows nothing - like there is nothing set up.  

Hello,automatic DMs work for me for a bit and now they are now working at all. Please help!!! I also have to sign in each time and reconnect to FB and it’s a process. Is this part of the issue? Someone please help me. Thank you! Gabby

Hi, I would like to have the automation for instagram but having just the bot replying comments, is that possible? Bests,Fabio

Minhas permissões estão ok, mas toda vez que entro no manychat pede para atualizar, meus bots pararam e minhas automações não funcionam mais. Já tentei de tudo, alguém pode me ajudar?

Hi everyone,I’m facing an issue while trying to connect my WhatsApp Business Account to ManyChat.Each time I try to complete the setup, I get this error message:“You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements…” (screenshot attached).My WhatsApp Business Account is already linked to my verified Meta Business Manager, so I’m not sure why this error keeps appearing.Has anyone faced this issue before?Do you know what steps I can take to fix it or what could be causing the policy rejection?Any help or guidance would be greatly appreciated. Thanks!

Will keyword automations work the same if a customer comments the keyword from a paid ad or does it have to be an organic post or story?

Olá, estou tentando ativar pro plano free trial só que tá dando erro, tentei com vários cartões e mesmo assim da esse erro, estou precisando de ajuda urgentemente. 

Hi,I just set up an automation after someone comments a word on any of my posts. However, when I test the link, it says “there was a problem loading this website”. I’ve tried it with a couple of different links and a couple of different triggers.I noticed that when I’ve commented on other people’s posts and get sent a link, there have been a few with the same error message.Has anyone figured out how to troubleshoot this?Thanks.

Já conectei tudo corretamente, fiz e refiz as integrações e minhas mensagens para novos seguidores do Instagram, simplesmente não funciona. Ao clicar para atualizar as permissões do Instagram, quando vou logar a conta empresarial, aparece essa mensagem, não sei se tem algo correlacionado. Acredito que o fluxo não seja o problema, copiei extamente igual ao de um colega que já o faz.Deixo aqui, respeitosamente, minha critica ao suporte da Manychat, estou tentando contato há quase 2 semanas e tenho tido pouco retorno, as vezes em respostas padrão via e-mail, um aplicativo com uma ideia e produto tão interessante, mas que peca muito no atendimento.

I just noticed that the Reply button on WhatsApp Message Template does not trigger the keyword reply. So how do I ensure the trigger the correct workflow after the broadcast?  

I made the mistake of linking a gmail account to my Manychat account access! And now I want to remove it so I can link the correct gmail! Can anyone guide me on how I managed to perform this procedure?

Hello Guys ,Did anyone find a way to track how many leads we get per week/day/ month for an info business 

My instagram automation is not working in android phones, and I don't know what I can do to solve this. I know that Instagram web hook is not working well, but if someone know what to do to solve this, issue will be thankful! Button is not appearing for some reason Other button is creating (with an random text) In the workflow, starts a part, like in an random time even if this part of the flow was gone People dont receive my message, appears like a clear message 

This is honestly the most disappointing thing about ManyChat. I specifically purchased it to be able to manage chats better, and realizing this limitation is really frustrating. I know other platforms like Crisp offer this feature, but they charge around $299, and ManyChat is already around $99 just to access labels.But only five labels? Come on… we have so many leads we need to organize, and five labels just isn’t realistic. It really doesn’t feel serious for a platform at this level….Please add more,.  

I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.The issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n.Im looking for a way to block all the automatization (for a X time) once I send a message from my phone or Whatsapp Web 

I keep getting a [400] Channel is disabled for the Send message Manychat node. Help please! I have checked all the other posts and could not get an answer to this.I have whatsapp funds I am on the Pro plan I know whatsapp account works because I tested it in the Live Chat with my own Whatsapp account Subscriber node works because I see the contact is createdMake.com flow and where it get stuck at Here is what the node looks like:  

I need to figure out how to deactivate auto-replies within Instagram for verified accounts. I feel like it makes people not want to reach back out to me.

Tengo una automatizacion que le responde bien al 90 % de los comentarios en el post y los lleva a un registro pero algunas cuentas ponen el trigger en el post y no sucede nada , a que se debe ? es un error ? o hay algo que verificar y activar?

Boa Noite, não estou conseguindo configurar o Manychat ao Instagram , já entrei em contato com a Meta e eles disseram que não há nada por lá que impeça que eu consiga fazer a conexão, que era para ver com a plataforma do Manychat. Como posso resolver? Tem algum local que me ajudem , por favor? Grata.  

I have done it all and have submitted 2 tickets now with no response or resolution. EVERYTHING is correct on my side it is the old API and it is on Manychat side but I can’t get any help so I’m paying for this service but can't use it! How do you go about getting a real person to help you with issues? I’m at a loss….and for context I have a CRM that has no issues with connecting and integrating, both are in my integrations but one works and the other doesn’t. It’s Manychat! Any and all suggestions to get this resolved would be greatly appreciated.

Hello I’m having trouble making an automation work,It is a simple automation. I receive a DM with a word, and the automation sends a message with a link.In many chats everything looks great but is not workingThe air assistant doesn't help, and there is no human to help me.

Hello everyone!I just created my first automation and immediately ran into a problem. The automation and the trigger work correctly, and the user receives a calendar entry as a download, which is generated in the background via a link/URL using “AddsCal”.However, after clicking the link, the in-app browser opens but the download does not start — the page remains white (see screenshot).If I open the page in the external browser via the three dots in the top right corner, the calendar entry loads successfully.Has anyone tried something similar or experienced the same issue? Thanks in advance for any suggestions or solutions!Regards from Vienna!Pat 

Configurei uma automação simples de menu para o meu Instagram, porém ela não está executando. Ela não aparece quando o cliente abre o direct para enviar mensagem e nem após o envio. Já atualizei as permissões, mas mesmo assim continua sem funcionar. 

We went to integrate the WhatsApp business shopping cart, two hour flows. How can we do it using Manychat?