Ask and troubleshoot

Galera acordei e simplesmente uma das minhas contas não esta mais no painel, nao lembro se havia outro ADM que possa ter me excluido, nao recebi email nem nada, alguem consegue me ajudar como recuperar esta conta? 

Is that possible?

Olá, tudo bem? As mensagens da automação não estão chegando aos usuários do Instagram, além disso, os fluxos estão duplicando e enviando mensagens aleatórias para as pessoas, sem que aquela automação esteja inserida no fluxo. É um comportamento que vem se repetindo por dias e de modo constante, o que fazer? 

how many tasks can you save in 1 AI step? i thought it was unlimited but now I can only add up to 5 tasks per AI step. anyone else having tme same observation? does anyone know what the limit is? 

É possível conectar um mesmo número de WhatsApp em mais de uma conta do Manychat? Se sim, as mensagens recebidas nesse número iriam para ambas as contas do Manychat ou apenas para aquela conta onde há uma campanha com o contato relacionado?

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

Can someone watch this video and help me understand why I can not connect to my IG account to send DM to new followers? www.loom.com/share/11e93fb15d2349d9ba3858f4e27e9b33?from_recorder=1&focus_title=1 Thanks!

Hi!I’m getting this error when trying to access or edit our “Oi” automation for new followers on Instagram inside ManyChat.This flow is responsible for sending the initial greeting message and guiding users through our welcome path, so it's important for our team to update it.I already checked all user permissions on Meta Business Suite and followed the steps from the official help article, but nothing changed.Our admin has full access to the Instagram account and can normally edit links, settings, and other assets on Meta, but still can’t access this specific automation inside ManyChat.Could you help me understand what may be causing this issue and how to fix it?Thank you! 

Hello, I there is problem in “Auto-DM Links From Comments”.It is not working.This automation had failed earlier as well.Are you all facing issue regarding the same? Regards,Anurag Choubey

Hi everyone 👋My name is Jan, I’m the founder of Nocasu Travel & More — a global travel platform that connects travelers directly with local tour operators, guides, and experience providers worldwide.After traveling for many years across Southeast Asia, Africa, and parts of South America, I started building Nocasu to make travel more transparent, direct, and personal — without big middlemen and with better experiences for travelers.I recently started exploring ManyChat to: automate customer conversations create simple DM flows for events, destinations and travel offers connect Facebook & Instagram messaging with my website and Linktree experiment with keyword automation (e.g. “Festival”, “Dubai”, “Japan” etc.) I strongly believe communities like this are essential if you want to build, learn and grow together instead of doing everything alone.I’m here mainly to:✅ learn real-world ManyChat setups✅ connect with other builders & marketers✅ exchange ideas around automatio

Example attached.I want people to pick an option from the list so the automation doesnt die.I can do this successfully by looping them back to the question using data collection or conditions with tags when they give an invalid response using the “next step” feature. However the “next step” runs in the background even after i get a valid response and will still loop them back to the question.How can i disable the next step if i get my response? 

Não consigo conectar o ManyChtat no Instagram, ele identifica que esse está conectado a conta Cibelle Mello Advogada- Advocacia Integrativa., mas não tá... já chequei tudo: Perfil profissional no Instagram, vincula da Pagina Profissional no Facebook e não acho o erro...será que vocês podem me ajudar com isso?

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

Hey there,I try to set up a basic automation, starting with a comment to a post. Basically, I want to replicate the sequence below01:07:18Though when I set the second node in the sequence, Send Message, I’m not able to select Send within 24 hour option as I get the error Mark this message as a "Private Reply" if you want to send it as a reply to a post, reel comment, a follow action or share to story reply.Thus, if I set it to Send as Private Reply, the socket Next Step becomes unavailable. As understand, a user in IG has to reply first to your initial message if one wants to send him follow-ups, additional info, etc.Generally, I need to CTA first and only then I’ll be able to send a message with Send within 24-hour window and additional socket Next Step?If a user doesn’t click the botton, I won’t be able to send any follow-ups, is that correct? If so, the whole sequence shown in the video doesn’t work. There should be another node in-between the initial message with a button and Actio

Hello Manychat Team, We are building a chatbot for example : restaurantHere is our exact situation:Bot Requirements we want customers to browse our menu through the chatbot.Example:Main Category:✔ Dosa✔ Pizza✔ Sandwich✔ JuiceWhen the user clicks Dosa, we want to show sub-menu items like: Masala Dosa Cheese Dosa Mysore Dosa Paneer Dosa Onion Dosa And each item should be a clickable button.When the customer clicks Masala Dosa, the bot should automatically send: Name Phone number City Food Name …to our CRM (Corefactors) via webhook ( after asking this from a user )The Problem We Are FacingManychat only allows 3 buttons per card / per message block.This means:❌ We cannot show all dosa items in one card❌ Our menu list is too long❌ When we send menu items they are going as plain text, they are not clickable❌ User is forced to type the menu item manually, which we don’t wantThis makes menu navigation very difficult.Our Question to ManychatWe want to know if there is any way in M

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think 

I am having such a hard time connecting my ManyChat to my Instagram. I’m doing it all on my phone, since my laptop is having issues, and maybe that’s the problem? But every time I try to connect to Instagram, it says it’s already linked. I’ll hit “continue with Instagram” then to “ManyChats wants to use manychat.com to sign in. Allow?” so then I hit “continue” then it pulls up another connect to _____ account. Allow” and then it pulls up with “we noticed this Instagram account is already connected to manychat” and I can’t figure out how to get it to work. Anybody know what to do? This is a problem I’ve been dealing with for WEEKS and I haven’t found anything that will help me- not google, not the ManyChat help page. 

Hi, so I have all set up properly, my IG connected and all the automation done to say HI to my new followers.But its not triggering anything.Any ideas?  

Hi ManyChat Support,Our TikTok account @kmd_education is currently connected to an unknown ManyChat workspace.We have revoked all app permissions inside TikTok, removed login devices, and attempted all available connection options in ManyChat, but the platform still says the TikTok account is already connected elsewhere.We cannot identify the workspace or user who originally connected it.Could you please manually force-disconnect our TikTok account @kmd_education from any ManyChat workspace so we can connect it to our current workspace?Here is proof that we own the TikTok account. Thank you! 

Hi! Where did the setting go that let me choose how my name and photo appear when I reply to customers through the Manychat inbox?

I have such a problem, I recently launched an advertisement from a link to a telegram bot in manychat, but yesterday's contacts were not added (although I see that the bot sent them a starting message, today I look, there are contacts for this day, and they still received the message, well, the fact that the external request to facebook pixel either did not happen or something else, because a few days ago I tested, everything was fine, everything went as it should, when I launched the advertisement, none of the yesterday's requests were sent, and today only 1-2 of severalwhat could be the problem?

First of all, sorry — I’m really new to all of this and I’m still trying to understand how to use automations properly.Here’s the automation I want to build, but I haven’t been able to make it work. I’ve tried several ways to connect with ChatGPT, but even when I follow the tutorials step by step, I always get the same problem: the field appears empty and I get a CUF response. I’m desperate at this point.This is the flow I want to create: Someone comments on a specific post. If someone comments, I want to check if they follow me. If they don’t follow me, I want to send them a DM asking them to follow me. If they already follow me, then I want to send a different message with a question and wait for their reply. When they reply, I want ChatGPT to process their answer and: send their response to a Google Sheet with the date, username, and answer, and (now disconnected) send them a reply generated by ChatGPT based on what they said. After that ChatGPT reply, the flow en

Im having a problem sending a video inside a message, everytime i add one video (less then 24mb and .mp4) it works on preview but dont delivery in the real chat, can someone help me? im from Portugal.

Faz 4 meses que tento cancelar a assinatura do manchete. No entanto, continuam me cobrando R$ 149,00.  Já preenchi o tal do ticket que eles comentam. Já tentei achar o procedimento no site, mas não achei.São 4 meses de cobrança, e eles continuam não cancelando essa mensalidade.Já coloquei no reclame aqui e nem retorno tive.