Ask and troubleshoot

hola a todos, acabo de conocer manychat y me gustaria a conocerlo bien, alguien sabe de quien entrene en espanol o ingles, gracias andres New to manychat, looking to get trained on it, any suggestions, thanks andres

Hi ManyChat Team,I’ve set up an automation to clear a custom field for chat data collection, but it’s not triggering at all. I’ve tried refreshing and clearing the cache on my side, but the issue persists. Could you please check if there’s any problem or recent changes on your system?Thanks in advance for your help!

Hi! I am setting up a sequence however due to it requiring me to create a “flow” for every message I am having troubles on what trigger to choose. I can’t choose “subscribed to sequence” because this causes a double firing in messages. Anyone know how I go about this? 

Hello. I live in Ukraine and I want to Integrate the Ukrainian payment system into my Telegram bot that I developed on “Wayforpay”Please tell me if it is possible?If so, how do I add the payment system?Maybe you have a video showing how it is done?

I setup my automation and it's not working.What should I do?I already update the permissions and create news automations, but nothing is working. 

Fala pessoal, alguém pode me ajudar com a personalização da minha visualização de contas (a imagem dos avatares).Eu gerencio várias contas no Manychat, como pode ser visto na imagem. Atualmente, a maioria delas exibe um ícone de avatar genérico, o que torna a identificação rápida de cada conta bastante difícil e confusa no dia a dia.Eu entendo que a imagem da conta deveria ser sincronizada automaticamente a partir da Página do Facebook ou do Perfil do Instagram associado. No entanto, mesmo com as contas devidamente conectadas, as imagens de perfil das minhas páginas não estão sendo puxadas para o painel do Manychat. Apenas uma das minhas contas exibe o ícone correto do Facebook.Gostaria de saber se existe alguma maneira de forçar essa sincronização ou de definir manualmente uma imagem/avatar para cada uma das contas na minha lista. Isso melhoraria muito a minha eficiência ao navegar entre os diferentes bots.Agradeço quem puder responder. 

Hello!I have the following case:I set up a block that collects data from WhatsApp, I place invalid responses, and I test it. First, it responds correctly with the response configured for invalid responses. Then, when the maximum number of attempts is reached, the flow skips without showing the "skip" button. It simply continues as if the user had responded correctly.Do you have any idea what could be happening? Could it be a mistake on my part, or is this part not working properly? 

Minhas automatizações não estão funcionando para o ig.Tente usar aquele modelo recomendado e o outro modelo comecando o zero, ele fica ativo na plataforma do manychat mas não esta entregando no ig. Assinei a versão para tentar resolver mas isso não funcionou tmb. Dia 10 é meu lançamento e preciso entregar o material para os leads. Socoroooo!!

Hi everyone, i am new to Manychat and i am trying to set up tracking so that whatever we set in facebook ads will pass through to the messenger and then to our landers. More specifically, if we have utm_campaign = {{campaign.name}} and ID=123456 set in the ads manager, how do we make sure these persist all the way to our landers?Thank you so much for your help in advance.

Hola! Estoy experimentando un problema con la integración de ManyChat e Instagram. Cuando los clientes responden a mensajes automáticos enviados a través de ManyChat, sus respuestas aparecen en la bandeja de entrada "General" de mi cuenta de Instagram, en lugar de en la bandeja "Principal". Esto está causando que pierda interacciones importantes, ya que a veces no veo los mensajes de inmediato.He intentado ajustar las configuraciones tanto en ManyChat como en Instagram, pero no he encontrado una solución. Agradecería ayuda para entender cómo puedo hacer que los mensajes automáticos de ManyChat vayan directamente a la bandeja de entrada "Principal" en lugar de "General". Les agradecería si me pudieran ayudar😭

Olá,gostaria de saber se a automação da live funciona para lives feitas para Amigos Próximos, pois estava realizando uma live para esta categoria, comentaram a palavra-chave e ninguém recebeu a DM que estava configurada…Ela está ativa, até coloquei uma nova e mesmo assim a DM não chegou para quem respondeu na Live

Desde a semana passada eu não estou mais conseguindo importar contatos de uma planilha do excel em csv em nenhuma das minhas contas. Antes eu importava normalmente. Mais alguém com esse problema?

I'm new to ManyChat and I'd really like it if you could help me please. My question is focused on the following: I'm a lawyer who wants the AI to automatically respond to messages to filter clients' basic questions. However, I also have an assistant, and the idea is for her to be able to use ManyChat. I'm going to pay for the Pro + AI. Should I also pay for her as a user, or is she already on my team because she's in my account? Thanks.

I have set up a ChatGPT Action for my Whataspp ManyChat workflow, but it is not able to maintain a natural conversation because it does not retain the context of the previous messages. Is there a workaround to handle this scenario?

I am writing to you regarding a problem I'm facing with the "Default Reply" automation for my connected TikTok account.When I message my business TikTok account from another account to test the automation, the custom reply I have set up is not being sent. Instead, the only message that appears is your default one: "Automation powered by Manychat 🐙".I have already confirmed all the required settings and have taken the following steps to try and resolve the issue, without success: My TikTok account is a Business Account and it is connected correctly. Automatic messages are completely disabled in the native TikTok app settings. I have used the "Refresh Permissions" feature in Manychat several times, but the problem still persists. Even though all the settings appear to be correct, my custom Default Reply is not working.Could you please in

Is there a way to filter on live chat only responces from clients instead of showing my response because one will get confused with this. This will help in seeing who is serious and who to follow up on.    

I have one automation and it’s been working for about a month now. Over the past 5 days it started only sending the automation to some people and then over the past 2 days, it hasn’t sent a DM to anyone.It’s just this one automation and I have gone in to check that everything looks fine in there. All other automations are working just fine.Side note -- I have NOT touched this automation in the past month, so I think it’s just a glitch with this specific one!

Hello everyone,I'm having an issue with my ManyChat Instagram automation, and I'm hoping someone here can help.I've connected my Instagram to ManyChat and set up an automation sequence with an Instagram Ref URL trigger. However, the automated messages are not sending. I've double-checked and refreshed all my connections multiple times within ManyChat.I suspect the problem lies with the "Handover Protocol" settings on my Facebook page. In the Facebook page settings, under "App Settings" > "Handover Protocol," I'm unable to switch the "Instagram Receiver" to ManyChat, as is shown in the ManyChat instructions. Facebook simply doesn't allow me to make this change.Could this be why my messages aren't being delivered automatically? Has anyone encountered this specific issue, and if so, how did you resolve it?Any guidance or troubleshooting tips would be greatly appreciated!Thanks in advance.

Ao tentar conectar meu numero de WhatsApp no manychat aparece a seguinte mensagem de erro 

Hi everyone, I currently have my personal Facebook profile page growing pretty quickly and it's where I'm posting a lot of my content. However, I want to use the auto DM feature on here but it says I need a business page. Is there any workaround or any solution that you guys have that can be done for this? I would hate to have to start over on a business page. Is there anything that can be done or any creative ideas you guys have? Thank you

I’d like to build an automated workflow where theres an auto-question coming after people opened the link.Once they open or engage with that link, there will be a question like - “Would you like to join our community for more tips and updates?”how can i build this workflow? Thanks

Hi everyone,so here is my problem, i have created following Flow for Instagram: A User comments the specific Trigger-Keyword “ABC” on a specific Instagram Reel. Then my Account automatically sends a public reply “Check DMs” on his comment. After that, my Account sends the User who commented, a message “Thanks, here is the link!” (Including a “Open Website”-Button who leads to a landing page.Now I want to send an additional message, after the first “Comment-Trigger” Message was send, with a Delay. Unfortunately it won’t let me add next Steps as the “Send Message”-Box is set to “Send as comment reply”.I saw that there is an option to add next steps when the User clicks the link on the first message, but I want to send the second message either way. So I want to create this automation:User comments Trigger-Keyword “ABC” on a specific Reel → I publicly reply “Check DMs” → User gets a message from me

Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta.  I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS)  I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention! 

Hello,  I have the pro version and its been find but the last few weeks the triggers have stopped responding. Its missing some comments and sending blank dms even if they are following me. I have 1000s coming in and I've followed all the steps to make sure its set correctly and still no luck. Please help  Thank you 

Deseo automatizar completamente el proceso de agendamiento de citas a través de WhatsApp. Mis pacientes quieren poder agendar sus citas por sí mismos, eligiendo el día y la hora disponibles desde un botón que diga “Deseo agendar ahora”. Una vez presionan ese botón, el flujo debe solicitar su nombre completo y luego permitirles seleccionar la fecha y hora que más les convenga para separar su cita. Además, quiero que también puedan reprogramar su cita si ya no pueden asistir en la fecha y hora elegidas, cancelar la cita si así lo desean y recibir recordatorios automáticos: uno 24 horas antes y otro 1 hora antes de su cita. Toda esta automatización se realizará con la integración de ChatGPT-4o, con la finalidad de identificar de forma inteligente los días y horas que estén disponibles en tiempo real, sin necesidad de intervención manual, ya que no cuento con el tiempo para gestionar estos procesos personalmente.