Ask and troubleshoot

Hey everyone!I have a question regarding Instagram automation. Specifically, I want to retrieve information or the ID of a post that a user has commented on. Here’s the situation:I’ve developed a chatbot that responds to any questions about my products sent through direct messages (DMs). I know it’s possible to automate a fixed DM response when someone comments on a post. However, instead of sending a generic message, I want to gather details about the specific post the user commented on and forward that information to my chatbot. This way, the chatbot can provide a more accurate and tailored response about the product in question.Is there a way to achieve this? Thanks in advance!

Hi.I have problem with my account on instagramm.I disconected instagramm with manychat but your bot still sent automatic answer to our customer which mean very big problem and confuse them. I sent you before 2 days in chatbot question and nobody answer me.Is anybody help me with this problem???

I’ve introduced an AI Step in my flow with the only goal of answering any questions users have. Once my flow reaches the AI Step, it only answers 1-3 questions before ceasing to respond. Is there a common reason for this or a fix? In the in-platform preview, it works perfectly. When live on Instagram or FB Messenger, it stops responding.

I am interested in using a feature that allows automatic DMs to be sent when comments are made on specific content. However, I would like to know if this feature also works with Instagram's sponsored posts. If I run an ad on a specific post and someone clicks on the ad and leaves a comment, will a DM still be sent?

I would like to trigger the automation to send personal welcome message to everyone who follows my page. Is that allowed, cause I don’t see any standard trigger for that?

I saw the new feature pop up earlier today, but since it wasn’t working, I deleted it and decided to start from scratch. However, it’s no longer showing up on my paid plan account.It’s weird because it’s working just fine on my other accounts. I really need to get this fixed ASAP since I’m getting a lot of new followers. I’d appreciate any help! 

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

It says:‘You can't log in with this Instagram accountTry using a Facebook account that you know is connected to this Instagram account.’ But the Instagram account is connected to the Facebook page that is owned by the Facebook profile. I can see the connection in page settings and also in Meta business suite so I don't know why I'm getting this error. It's frustrating. 

I am looking for the steps to perform the following sequence: 1. User comments a keyword on an IG post/reel2. DM gets sent to collect email3. Email is added to a tag in ConvertKit4. Email also added directly to a sequence in ConvertKitThe baseline instructions from ManyChat for Kit integration is somewhat helpful, but never actually describes how to collect the email & get it integrated into my Kit account

Hi, I am trying to set up a first messaage reply after keyword comment on story/post/reel and inside that message I want to have some copy, a button to click as well as set up a 2 hour delay. Is this even possible?I have found that I need to have the first message ask a quick question, then they click a button so the second message fires and then I can have a delay. But my conversion is dropping off fast after that first message. What is the work around here? Thanks!

Hi!We have connected ManyChat to our WhatsApp Business.We have a question:When we reply to a customer via the ManyChat interface, automation is disabled for 30 minutes and the bot stops sending messages - which is absolutely true.However, when we reply directly via the WhatsApp Business app on the phone (without using ManyChat), the bot continues to reply automatically, as if there was no response from the operator.Please clarify:Is it possible to configure the system so that any response from the operator, including those sent via the WhatsApp Business mobile app, also disables automation in ManyChat?This is crucial for correct communication with customers, since sometimes it is more convenient to reply manually over the phone.We would appreciate advice on setting up or recommendations on how to implement such logic.

  I have a working "Follow to DM" automation that sends messages to new  Instagram followers automatically - this works perfectly.  However, I want to trigger these messages via ManyChat API from my own  system instead of the built-in trigger. When I try to send messages via  API, I get an error that the contact is not within the 24-hour messaging  window.  I know there's a specific message tag that allows this (since the  built-in automation works), but I can't find documentation on which tag  to use.  Questions:  1. What message tag should I send with the API request to replicate the     "new follower" trigger behavior?  2. Does the API endpoint need any special parameters to indicate this is     a new follower DM?  3. Are there any limitations when triggering new follower messages via API     vs. the built-in automation?  Current API error: Contact not within 24-hour window  Goal: Send new follower DMs via API with proper message tag  Any help would be appreciated!

Sehr geehrte Damen und Herren,leider kann ich, nach dem ich mich bei Manychat eingeloggt habe, keinen Content erstellen. Warum wird mir diese Punkt nicht mehr angezeigt. Bitte schnellstens um Nachrich. Danke.Gruß aus Bonn (Germany)Rainer Foerster  Translated:  Unfortunately, after logging into ManyChat, I am unable to create any content. Why is this option no longer displayed? Please reply as soon as possible. Thank you.Greetings from Bonn, Germany

Hi Guys, I have recently did everything to set-up the Manychat New Follower message feature. The full workflow has been set-up and in my settings it seems to be connected. However; It is not actually sending out the messages even though it states so. Please see the images below. Any help would be great!  

Hi, i'm running Dark posts Ads since may 2024. Inviting people do type specific key words so they can receive an auto-reply. i just noticed it's not working any more for dark posts (only for posts on my grid). Any one facing the same?

Hello! Normally, I use only one ad for Fb and IG. Since connecting many chat I have to create two separate ads: one for FB and another for IG. This is because Manychat doesn’t connect to both platforms in the same way. This is a huge issue as it doubles my business expenses. Advice on how to mitigate this or get around it? Anyone else figure out a solution around this problem?

Hi,I got different invoices from Manychat but they don’t have my Tax Number on It and I need the invoices with it, how can I ask to get them correct?

Si tengo varias cuentas en mi meta, me refiero a paginas de facebook e instagram. No es necesario pagar para abrir una cuenta de many chat por cuenta de faebook? 

Hello, I have reached out to an agent for 2 days straight and no one has responded. I have changed my permissions, refreshed permissions, and tried to set up a dm automation for my FB and IG accounts. They still don’t work. Not sure what else to do other than reach out for more help or find another DM automation platform.

Hi there, I want to set up the automation to welcome new followers, but I do not want to include a button or link such as the existing automation has. I tried to create a new automation from scratch but can’t seem to find a trigger for “new follower”Can you help? 

Olá a todos,Estou com um problema persistente na minha integração entre ManyChat (Fluxo) e Make.com (Cenário). A lógica no Make está funcionando perfeitamente (a planilha é atualizada e o Router decide o caminho), mas o ManyChat não está exibindo a mensagem de resposta.1. Ó Problema: Quando o Make envia a resposta (seja sucesso ou falta), o bloco de mensagem no ManyChat (que deveria expor {{mensagem_reserva}}) mostra apenas uma variável vazia ou de sistema ({{cuf_13809468}}). 2. Minhas Configurações:MAKE - Resposta Webhooks (Sucesso/Falha): Configurado para enviar JSON com a chave mensagem.JSON{"mensagem": "Reserva confirmada! O quarto {{1.quarto}}..."} MANYCHAT - Solicitação Externa (Mapeamento de Respostas): JSONPath está $.mensagem e está mapeando para o Campo Personalizado de Uso mensagem_reserva. MANYCHAT - Bloco de Mensagem: Configurado para expor {{mensagem_reserva}}. Fluxo: Solicitação Externa (bloco amarelo) $\seta para a direita$ Enviar Mensagem #9 (bloco verde). 3. O que

Hi there! I want to use the automation where a user comments a keyword on a post or reel, and manychat sends them a direct message on instagram. However many of the accounts that follow me are private and so i cant direct message them until they direct message me. Can manychat get around that limitations and send a direct message regardless? 

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem.  Flow looks like this:  

My account gets an error once a week saying I can't see other people's followers. I've talked to Meta about this, but they don't know the reason. Could this be related to Manychat? Are there any people who have experienced this before? There are no restrictions on my account.

Any updates on when Tiktok will have Reply to Comment followed by DM and have a button that is clickable in DMs?Unfortunately I feel ready to leave Tiktok to rather go all in with Facebook because of the lack of this but if it’s something that’s coming out in a week or two, I’ll stick around lol. Also, someone from your staff told me it was going to be set up this year, just didn’t know when. Is that still the CTA, that it’s for this year for sure?Thanks! x