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4263 Topics
tri
triUp-and-Comer
asked in General Q&A
Not all post and reels are available

Hi, I’m creating an automation to send DM and replies to comments on Instagram. I applied the trigger for all posts or reels. However, it seems that the comments on some of the reels are not triggering the automation. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. How can I make it available for all posts and reels?Here are the available posts on Manychat trigger: Here are the actual posts: 

5217
Gustavo Boregio
Angel Ivanov
Angel Ivanov
asked in General Q&A
FB Chat Plugin is going away soon

Hello Guys, what we going to do with this? Chat Plugin is going away soon is written on my Business FB Profile… On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.So, how this is going to work after this date??? Any clue? I’m using it on a WordPress fro the moment… Please share more information and opinions! 

3651
Gustavo Boregio
Emil Xavier
Emil XavierUp-and-Comer
asked in General Q&A
What is the price of additional Live Chat seats?

A few questions regarding live chat seats:I need to have at least 3 admins on the account for supervision. They don’t necessarily need to be able toc hat, but they need to be able to look at chats. Do these count as the 3 live chat seats included ion the free plan? How much will I need to pay for additional seats? How much would the monthly total for the following?Pro plan (1,000 subscribers) The 3 admins plus 3 additional Live Chat Seats AI Thank you!

240
Emil Xavier
chatbotswithburkie
chatbotswithburkieChannel Explorer
posted in General Q&A
Looking For Hippa Compliant Chatbot Creator

Hey everyone, I received an inquiry from a potential client who is a medical doctor turned naturopath. I don’t have any HIPPA compliance certifications/education to feel comfortable enough to move forward with the client. I’d love to refer the client to somebody from our community here.  Does anyone have experience with creating HIPPA-compliant chatbots. Feel free to respond or send me a direct message

220
chatbotswithburkie
Ioannis kafantaris
Ioannis kafantaris
asked in General Q&A
instagram ids

dear manychatersafter any engagement or even instagram message to me,i see the users one time numeric id.In facebook they are called fbid’s and yoou can create a csv file for reargeting purposes.On instagram what role do they bear???or how can i use them?mant thanks in advance to everyone 

150
Ioannis kafantaris
Patrick
PatrickUp-and-Comer
asked in General Q&A
No verification email for channel

Hello,I am trying to setup an email channel. I get a message stating that a verification email has been sent, however, I am not receiving it. I have double and triple checked that it is the correct spelling. I also checked my email server log, and it is not being received. I have also tried using the ManyChat default email and that is not working either. Any help is greatly appreciated.Thanks! 

494
Patrick
Barb
Barb
asked in General Q&A
Adding a video

Hi I’m new to Manychat. I’m setting up an automation and want to send out a video when people comment a reel/post. How do I do that? I have these two options: video is stored on my laptop (110,4 MB) or I can link it to an Instagram post. Thanks for your feedbacks 🙏🏻

2600
Barb
Shabab K
Shabab K
asked in General Q&A
Livechat integration in app

Hi, Is there a way to integrate live chat in my app? Existing agents would respond to the queries and I would have less reliance on other channels like Facebook and Whatsapp.

90
Shabab K
maitrimangal
maitrimangalUp-and-Comer
asked in General Q&A
not sending automation messages for particular reel

I just bought the pro version, and now for some reason the bot is not even getting triggered for any comments on the reel. Interestingly for the reels previously posted they are still getting the messages. I haven’t yet tried posting another reel to see if the issue is just with this particular reel or not. have already tried refreshing permissions.

472
maitrimangal
WildStyle
WildStyleUp-and-Comer
asked in General Q&A
Links in Avast scam list

I got feedback from client, that if he press Messenger button to my website, then Avast treats manychat domain as Phishing link.I have quiet big campaign running currently. What to do?  

321
Gustavo Boregio
illiatimoha
illiatimoha
asked in General Q&A
When I write a keyword in a direct message on Instagram, the funnel is not activated

I write a keyword in a direct message on Instagram, but the funnel is not activated, I have already seen this case several times before, but these were isolated cases, but now the funnel is not activated at all for every message with the keyword

121
Gustavo Boregio
A
annahs
asked in General Q&A
Keyword Automation Issue on IG Post

Hey Everyone, We recently tested a post on IG with multiple keywords (e.g., "If you want the PDF, comment 'pdf', if you want the masterclass, comment 'masterclass' under the same post"). In ManyChat automation, we set up two different keyword triggers for this post. However, it seems like if one same IG account commented both words, only the first one is working, and the other isn’t responding.Is there a limit on how many keyword automations can be used per post, or is there a way to bypass this issue?Thanks so much for your help!

501
Fabio Gaulke
LuckyLemon
LuckyLemon
asked in General Q&A
Error

Hi everyone, was instructed to refresh permissions for Facebook - I’ve received this error below.   I logged out of this Facebook account but continue to receive this error.   Can't connect this page due to an error! Looks like you're logged in with another Facebook profile.Please try to log out your Facebook account and try again. Any help is appreciated.  Thanks! Elizabeth

391
Fabio Gaulke
A
azizziza0978
asked in General Q&A
I can't log into my account

I can't log in to my Facebook account because it was stolen, but I still have my user ID and Instagram, how can I log in again?

1371
Fabio Gaulke
Konstantinos
KonstantinosUp-and-Comer
asked in General Q&A
Is there a feature where manychat can present a 3 slides layout of reels?

Hello to eveyone here! First message here, so i have a question, i want to create a flow where it will present 3 reels in the chat and in the layout like the screenshot but based on dynamic values? Like the user can type fitness, and manychat will reply with 3 of these like the screenshot and will be presented with 3 reels of the fitness or based on location like , the user will search Greece and manychat will present them in the same layout 3 videos that have as location “Greece”. Or like in the second screenshot, instead of the purchase link , it will send them directly to each reel based on the dynamic value used. How can i create something like that? Or are there any materials to study/work with, for this specific case? Because although i have found many help with lots of videos and materials in general, havent found something for the specific case. Thank you all for your time! Looking forward to your reply! 

342
Konstantinos
daniurru007
daniurru007Up-and-Comer
asked in General Q&A
webhook create subscriber with custom fields

I am trying to create a subscriber with custom fields from GHL so i can have a custom field of the appointment the lead booked. The webhook worked except for when i tried to add the custom field.  this is the error i get: Error while parsing the object to JSONWhat do you see is wrong, thanks?

1471
Gustavo Boregio
Sekuence
Sekuence
asked in General Q&A
Get comment on posts ID or information

Hey everyone!I have a question regarding Instagram automation. Specifically, I want to retrieve information or the ID of a post that a user has commented on. Here’s the situation:I’ve developed a chatbot that responds to any questions about my products sent through direct messages (DMs). I know it’s possible to automate a fixed DM response when someone comments on a post. However, instead of sending a generic message, I want to gather details about the specific post the user commented on and forward that information to my chatbot. This way, the chatbot can provide a more accurate and tailored response about the product in question.Is there a way to achieve this? Thanks in advance!

1302
alvestn
nestinstpete
nestinstpeteUp-and-Comer
asked in General Q&A
Limit on number for automations for free accounts?

What is the limit on number for automations for free accounts? I have simple auto DM replies for Instagram (“Comment LINKS for DM” for example). Currently, I have 4 automations running (4 IG posts). When I try and add more, the interaction is disabled.

13403
Gustavo Boregio
rebeccadesnos
rebeccadesnos
asked in General Q&A
Instagram automations have suddenly stopped working

Does anyone know if there’s any downtime today? My Instagram automations suddenly stopped. Messages were being sent one minute, then the next minute they stopped. I can’t see any obvious reason and this has never happened before. I’ve submitted a support ticket, but it could take a few days to hear back. Thanks

90822
Gustavo Boregio
SoleSource
SoleSource
asked in General Q&A
How to block a contact (as an action), if client's message includes specific words?

Example:“Can you meet at x location?”“No”[Block contact]“Can you meet at x location?”“Yes”[Continue automation]

1481
Gustavo Boregio
Dipti
Dipti
posted in General Q&A
Seeking advice on how to covert contacts to customers

I have manychat paid subscription account.I started manychat account 4 months ago, linked with my Instagram account where I have more than 8000 followers.Now I have 7000+ contacts in Manychat.I am a content creator, I create content to sell my program and products.I need a detailed different steps to convert sales.Give me some strategies which I should follow and make some sales. So far I have created some automations myself but no success with Sales. I am happy to have a consultant you can assist me setup of workflows.

331
Gustavo Boregio
David Ibanez
David Ibanez
asked in General Q&A
How can I send the first message to a WhatsApp contact through ManyChat?

I have a question that I can't figure out. I need to send the first message to a lead via WhatsApp.I've tried several options, but they all require the lead to interact first or open the conversation chat. Do you know how I can make the first contact with a lead from Manychat?

1391
Gustavo Boregio
nevvol
nevvolUp-and-Comer
asked in General Q&A
How can I use a custom html code for my email?

Hello,I’m trying to add a custom html to my email as the html builder on Manychat is pretty basic. Is there a way to achieve that?

301
Gustavo Boregio
Ibrahim
IbrahimUp-and-Comer
asked in General Q&A
Remove my WhatsApp business number from many chat record

i am facing issues with manychat and whatsApp integration. After adding new num to manychat, whatsApp isn't sending me verification code so I am unable to register my new business whtsap number. Additionally, I deleted my old num whatsapp acc for manychat, after integration with manychat whatsApp is now not sending me verification code...In short, after using num on manychat I'm unable to create whatsApp account on that num.. looking forward to your help.

2936
Gustavo Boregio
hedgcoth1
hedgcoth1
asked in General Q&A
flow

why is basic automation different then the training video. I click basic it goes to setup.

160
hedgcoth1
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